Home Instead (Isle of Wight)

Prospect Business Centre, Prospect Road, Cowes PO31 7AD
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10 46 Reviews
  • Home Instead (Isle of Wight), Cowes
Home Instead Isle of Wight is a family-owned local home care provider, which is part of the Home Instead network. Home Instead became the first care provider to receive the Queen's Award for Enterprise for its innovative approach to care at home. They are also delighted to have been rated Outstanding by The Care Quality Commission in December 2021 and are currently one of few elderly domiciliary care providers to be rated outstanding overall on the Island.

The model of care followed is fully bespoke and tailored to each individual client's wishes and needs. Experienced, trained Care Professionals are matched with clients based on factors such as common interests and skills required and the consistency of the same Care Professionals visiting at the same times is maintained to enable a relationship of trust to develop.

Home Instead provides a minimum call time of 45 minutes or an hour if personal hygiene support is required. This allows the service to be flexible to the daily changing needs of their clients and ensure that care can be led by the client and supported by their Care Professional. Home Instead are able to provide a range of services including home help, companionship and meal preparation to personal care and complex care services such as oxygen, nebulisation, PEG or Tracheostomy Care.   

Home Instead provides a professional training program that underpins Care Professionals practical experience and enhances the knowledge of their Care Professional team. They also have an in-house Training Lead and Health Professional ensuring Care Professionals have the correct knowledge and experience to support their clients.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: £33.50 – £38.50

Home Instead base their fees on the service required, please call for further information.

These prices are only a guideline, please contact Home Instead (Isle of Wight) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Dee Oswald (Director)

Home Instead (Isle of Wight) Reviews (46)

Total of 46, showing 41-46
10

Home Instead (Isle of Wight) has a Review Score of 10 (9.983) out of 10, based on 20 reviews in the last 2 years. Over all time Home Instead (Isle of Wight) has 46 reviews.

Overall Experience

  • 42
  • 4
  • 0
  • 0
  • 0

Date Published

46
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Review from D T (Brother of Client) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always see the same group of carers, friendly and professional with a smile on their face. Always go that little bit extra than required to ensure she is happy and safe.

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Treated with Dignity

Value for Money

Review from L R (Daughter of Client) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found this service very good. I have no complaints at all. All very good and professional. Thank you.

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Management

Treated with Dignity

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Review from M S (Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just brilliant.

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Review from Eleanor B (Client) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had excellent service and will certainly be happy to use the firm on another occasion if it became necessary and to recommend it to others.

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Review from Nicola G (Mother of Client) published on 7 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my daughter has been given is exemplary. Very caring thoughtful on details which has helped her mental and physical well being. The carers are cheerful and professional
Can’t recommend them enough

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Review from S E (Client) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very good and personal and I would highly recommend them as they are highly professional as well, and will go above and beyond what is expected of them. They will look after you in all ways, talking if that’s what’s needed as they are very good listeners as well as personal care and meals.
I would highly recommend them to anyone.

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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Home Instead (Isle of Wight) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Home Instead (Isle of Wight) is calculated as follows: ( (117 Excellents x 5) + (2 Goods x 4) ) ÷ 119 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Isle of Wight) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (7)

Dee

Dee O

Job Title: Director

Joined: 2019

I am Dee, the co-owner of the business and passionately share the Home Instead ethos of delivering nothing but exceptional care for our ageing population.

John

John O

Job Title: Director

Joined: 2019

I'm John, I am also a co-owner of Home Instead the Isle of Wight. I have lived with my wife and family for over 24 years on the Island and we are now an integral part of our local community.

Tasha

Tasha W

Job Title: Registered Care Manager

Joined: 2024

Hi, I am Tasha, Registered Care Manager for Home Instead Isle of Wight. I have been in the care industry for a number of years and am passionate about delivering high-quality care and support in the community to everyone. I also understand and appreciate the importance of our fabulous carers that are out on the front line. Happy staff mean happy clients.

Chloe

Chloe R

Job Title: Deputy Manager

Joined: 2022

Hello, I’m Chloe. I am Deputy Manager for Home Instead Isle of Wight. I previously worked in a Nursing Home for 4 years as a Care Assistant which is where I found my passion for Care. I have become a "Speak Up Guardian" for Home Instead.

Carla

Carla E

Job Title: Administration Manager

Joined: 2023

Hi, my name is Carla, and I am the first point of contact here at Home Instead Isle of Wight. With a background in care and support, I can quickly advise on various areas within the team and with our clients. I am also the Mental Health/First Aider Champion.

Bobby

Bobby W

Job Title: Trainer/Recruitment Co-Ordinator

Joined: 2024

Hello, I’m Bobby. I am the Care trainer and Recruitment Coordinator for Home Instead. I started my care career 2 years ago and haven’t looked back since.

Gabby

Gabby Worsfold

Job Title: Quality Lead Officer

Joined: 2021

Hi, I'm Gabby. I have been a part of the team at Home IW for a few years now, working up from Care Pro to Team Leader and now as Quality Lead Officer. I can appreciate how a care service works from being out in the community and being based in the office.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Isle of Wight) to verify any information. View our terms and conditions. Home Instead (Isle of Wight) has an Enhanced Service - more info.