Executive Care Personnel Ltd

87 Fleet Road, Fleet GU51 3PJ
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9.3 28 Reviews
  • Executive Care Personnel Ltd, Fleet
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Care Provided by Executive Care Personnel Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Good to Know

Owner

  • Executive Care Personnel Ltd

Person in charge

  • Jocelyn Bossman (Registered Manager)
Are you the Owner/Manager of Executive Care Personnel Ltd? View your Advertising Options

Executive Care Personnel Ltd Reviews (28)

9.3

Executive Care Personnel Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years.
Over all time Executive Care Personnel Ltd has 28 reviews.

Overall Experience
  • 26
  • 1
  • 1
  • 0
  • 0
Date Published
  • 28
  • 0
  • 1
  • 4
  • 24
Reviewer Connection to Executive Care Personnel Ltd
  • 12
  • 8
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 28, showing 21-28
Review from Janet T (Daughter of Client) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely satisfied with the care given to my father. The carers are extremely professional. They happily help in all tasks of care and have treated my father with kindness and dignity. The agency manager always kept us informed of any changes in medication etc. and changes in personnel.
Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

We are glad that you are happy with the services provided to your father. Thanks for choosing Executive Care Personnel Limited. (Your Care is our Responsibility).

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Richard D (Son-in-law of Client) published on 29 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given is excellent. All staff are kind, friendly and very professional. No hesitation in recommending this company to anyone who requires live-in care. Every possible precaution is taken during this current climate to keep everyone safe and well.
Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

Thanks for choosing Executive Care Personnel Limited. We are glad that you are happy with the services provided to your mother-in-law. (Your Care is our Responsibility).

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Denise D (Daughter of Client) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would definitely recommend Executive Care Personnel. They consistently provide outstanding care for my mum. It gives the family such peace of mind to know Mum is in such good hands. Nothing is too much trouble. Communication is excellent between us, the carer and management.
Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

Thanks for choosing Executive Care Personnel Limited. We are glad that you are happy with the services provided to your mum. (Your CARE is our Responsibility).

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Richard W (Son of Client) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family is extremely pleased with the live-in care provided for our father. We have been very fortunate to have had the same carer for much of the past year, particularly throughout this pandemic. It is of great comfort to know our father is happy and content in his own home and under the dedicated
care of such a professional team.
Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

Thanks for choosing Executive Care Personnel Limited. We are glad that you are happy with the services provided to your father. Your care is our responsibility.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue B (Daughter of Client) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care provider.
So nice you are taking good care of our mum.
Thank you!
I was worried Mum wouldn’t take to being looked after, but she loves the care provided. Excellent all-round package.
Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

We are glad that you are happy with the services provided to your mum. Thanks for choosing Executive Care Personnel Limited - Your Care is our Responsibility.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D Z (Son of Client) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Executive Care Personnel have been looking after my mother for over six months. The service and care she has received has been excellent during this time. The staff have been consistently polite, friendly, helpful, caring and professional, and the management is extremely helpful and empathetic to both
client and family needs. I have no hesitation in thoroughly recommending Executive Care Personnel to anyone who may be in need of their services.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Corinne (Daughter of Client) published on 22 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers worked extremely well to help my family support my dad in his last year and a bit of life. They cared for him and treated him with respect and dignity. They cooked, cleaned, played music which he enjoyed and helped him reminisce about his life and his recently departed wife. Well organised
and punctual carers. Looked after my dad 18 months. They communicated well with the family. Took him for walks and he has been well looked after. The management was always contactable and helped to support with care plans and support. Despite his dementia and struggling with coping with everyday tasks, and would ask out the carers continued to show love and support and handled in a professional and caring manner. I applause the help and support of the carer.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Andrea (Daughter of Client) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care has been extremely good. Very caring, thoughtful and good knowledge of what care is required for the patient. Property is kept very clean and tidy. Very understanding of patient's needs. Nothing too much trouble for the family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Executive Care Personnel Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Executive Care Personnel Ltd is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Executive Care Personnel Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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