Right at Home (Stevenage, Bishop's Stortford & Braintree)

Our first contact with the Care Coordinator was excellent - so friendly and would go the extra mile to help meet our needs. Despite changing Mum's needs a few times, Right at Home were able to be flexible and provide what we needed. Carers were on time, friendly and helpful. I'm sure it can't be an easy job, especially when clients might be challenging! I would definitely recommend Right at Home and am just about to start using them again for Mum as her needs have increased. Thank you!

Very impressed with the standard of care, Mum feels more secure and praises the friendly caring nature of the carers. I like the way she gets to see different carers each week as this helps keep her mind active.

I'm glad I chose Right at Home to supply carers for my disabled 90-year-old mum.

We have been delighted by the service provided by the ‘lovely ladies’ from Right at Home. They are all so kind, caring, compassionate and professional. They provide my mother with daily support and it is good to know that she has a friendly face to talk to every morning. They help her with all sorts of things from taking her to pick up her prescriptions to helping her decorate her Christmas tree. She would be lost without them!

Absolutely brilliant. Since Mum has been receiving home care, our quality of life has improved incredibly. Not only is Mum gaining strength and confidence but as a family we are settled and feel secure that Mum is seeing someone every day and all her needs are being met. I recently went on holiday and for the first time, I wasn't constantly worried about whether Mum was ok. I felt relaxed being away knowing "her lovely girls" as Mum calls them were caring for her. I can't recommend you enough. It certainly has been a life changer for us.

Right at Home care has been the best we've had - having tried many local companies. They care for my (sometimes difficult) parents with positivity and patience. Their communication is excellent, and they work with me to resolve the inevitable problems that occur with old people and dementia. Some of their care staff are outstanding.

We are both extremely grateful for the care that is being provided by the company and I have no hesitation in recommending them to other people who are in need of care and support for elderly relatives.

Right at Home have been looking after my mum for nearly two years. When I needed to find carers, I was very worried about availability and would my mum 'take to them' as she was very particular and demanding. Right at Home responded very quickly, I had a care package in place in a few days. They also took time to understand her character and her wants as well as her needs. This resulted in my mum having carers she liked and who were also very competent. Since day 1, Right at Home have treated my mum with great care and compassion and have been very flexible and responsive to changes. I would definitely recommend the team at Right at Home.

Right at Home provided kind, caring and attentive care for my mother right up until her death in November 2022. In particular, her end-of-life care was exemplary. The team so obviously communicate regularly together which helps so much. None of us really want 'strangers' in our home performing essential personal care, but I do believe my mother was very grateful for everything they did and felt very loved. It was certainly a comfort for me as I live a 3-hour car journey away. I spoke to my mother most days, often 2 or times a day and I do not recall any 'issues' with a single member of the team. Thank you all very much.

Right at Home have been outstanding in helping to assist with a night carer for my mum. From start to finish, they've been attentive, professional and friendly. Nothing was too much trouble and everything was sorted out really quickly. Their follow-up service is wonderful, always checking if everything is OK or if there's anything that can be changed/amended. I wouldn't hesitate to use their services again in the future. Thank you Right at Home.

I contacted Right at Home for support for my mum who has early-stage Alzheimer's. I needed someone to be "me" as I was unable to visit her as often as I thought she needed. From my first conversation with Right at Home, I felt confident they were going to meet the needs of Mum and I. After meeting the assessor and one of the care providers, I knew we were going to be OK! They have met my expectations. Mum has said how she enjoys their visits and especially the company. This helps her to lead a more fulfilling life.

The Right at Home team assessed me with the support of my brother and a few minutes into the conversation I felt these were people I could trust to come into my home. I was recovering from cancer and the chemotherapy and radiotherapy treatment had left its mark. The side effects left me weak, unmotivated and very low in mood. I live alone and also have a long history of depression. When carers came to visit they always went along with the way I was feeling. Always showing me respect as an individual, they assisted me with housework, shopping, and gardening and kept me company. As time went on and I grew physically and mentally stronger, they took me out and about. Eventually, I felt well enough to go out for coffee and felt more confident getting back into some form of normality after a very challenging period in my life which began in September 2021.

They were lifesavers and I'll never forget how they boosted my self-esteem and helped me regain my confidence.

All the staff have been very caring and kind. They clearly cared about the client. The admin team were very responsive and always tried to help whenever possible. We were very lucky to have found such a good care team.

I couldn’t be more happy with the care my Mum receives from Right at Home. She is so much more herself since they took over her care. Since the pandemic, Mum has hardly left the house, but her carers have persuaded her to go out with them, and she loves it. Everyone who works for the company is so thoughtful, and I would recommend them without hesitation.

Right at Home started caring for my dad in January, all the carers and office staff have gone above and beyond for my dad and support myself, sister and brother through such a difficult time, they are all very professional, very caring and we are very pleased and reassured that they are looking after Dad for us.

In a very difficult time with our nan, Right at Home went above and beyond from the start. Communication is amazing and we are always in the loop. They managed to fit us in at very short notice, even given the current climate with the lack of carers. All staff are so helpful, kind and friendly. We couldn’t have asked for more so thank you to all staff at the Dunmow branch.

Thank you so much.

Right at Home have been caring for my cousin for the last few months after his previous care arrangements came to an end. I have been tremendously impressed with Right at Home from our very first contact with them. They moved quickly and efficiently to help us. My cousin is delighted with all the members of his care team and is amazed how much they manage to get done in their relatively short visits while still engaging with him personally. The management team is closely involved and take a very active role in my cousin's care and are proactively exploring various ways of helping him further. The word "holistic" is overused, but it really does describe the approach that the team take when providing care. What has also impressed us from the posts on their Facebook group is the evidence of the care that Right at Home take over their staff as well as their clients. The team are obviously cherished and supported and it shows in their attitude, their good humour, and all the smiles.

Sadly mum had a fall recently and now needs twenty-four-hour nursing care so we have moved her to a nursing home close to us but she definitely misses her lovely ladies who made the last few months at home so much easier for us all.

I am still incredulous at the high level of service provided by Right at Home office staff and carers. I am having to shorten this, as I have so much praise to impart. They have liaised with the hospice, GP etc. on our behalf, gone above and beyond in dreadful times of need for my brother and the carers are of the highest calibre.