Right at Home (Stevenage, Bishop's Stortford & Braintree)
Suite 9, The Chestnuts, 4 Stortford Road,
Great Dunmow
CM6 1DA
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These prices are only a guideline, please contact Right at Home (Stevenage, Bishop's Stortford & Braintree) to find out the exact price for your requirements.
Right at Home (Stevenage, Bishop's Stortford & Braintree) has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Right at Home (Stevenage, Bishop's Stortford & Braintree) has 41 reviews.
Review from Gillian B (Daughter of Client) published on 7 January 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Christopher Neal, Managing Director at Right at Home (Stevenage, Bishop's Stortford & Braintree)
Thank you Gill, all the team are very fond of your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 10 (9.980) out of 10 for Right at Home (Stevenage, Bishop's Stortford & Braintree) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.980 for Right at Home (Stevenage, Bishop's Stortford & Braintree) is calculated as follows: ( (98 Excellents x 5) + (2 Goods x 4) ) ÷ 100 Ratings = 4.98
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Stevenage, Bishop's Stortford & Braintree) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Jan 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Managing Director
Joined: 2019
I set up Right at Home Bishop's Stortford and Braintree in 2019. I chose the homecare sector because I knew there was so much potential to make a difference in people's lives. I was immediately hooked.
The Right at Home network stood out when doing my research about how to enter the sector: they were honest and value-driven. Over the years I have become a big advocate for the brand & it is inspirational to work with so many like-minded people. I am fully involved in the day-to-day running of the service and feel very lucky to be able to say I love doing what I do.
How we treat the vulnerable in society reflects on who we are. My grandfather experienced poor treatment and care after a dementia diagnosis - looking back I am shocked at what he went through. It is so pleasing to be able to make a small contribution to righting that wrong & to regularly hear what a difference we make to local, vulnerable people's lives.
The values of Right at Home Bishop’s Stortford & Braintree are trust, professionalism, kindness & excellence. We have a wonderful team, all committed to the ethos of the service. If you are looking for quality home care, please do give our friendly team a call - we'll be happy to help.
Job Title: Registered Manager
Joined: 2020
I am Liza and I am the Registered Manager here at Right at Home Bishop’s Stortford & Braintree.
I am truly committed to my role & I am passionate about providing the best support to all of our clients & their families. It is important that our care packages are tailored to the individual. This means I spend time understanding our clients' personalities and quirks, as well as understanding their health and support needs. I often find myself having a really good giggle with our clients!
To achieve the level of excellence that we aspire to, I make sure our staff are well-trained, happy and confident.
I have experience as a CareGiver - I started my health and social care career 10 years ago and I worked my way up to Care Coordinator and then Registered Manager. I have seen it all & love passing on my knowledge and experience to the team. Over the years I have completed my Health & Social Care Level 5, as well as various other related qualifications in areas such as Dementia, Moving & Positioning, Stoma & Catheter Care.
Please do get in touch to find out more about our services.
Job Title: Care Coordinator
Joined: 2022
I started Right at Home in November 2022. My previous jobs have been working in the animal care industry, working on a farm for 3 years completing my Diplomas alongside college. I’ve always wanted to work within a job that is rewarding and something to be proud of. That is why I made the decision to contact Right at Home and apply for the role of a Caregiver.
I’ve always had a special bond with my grandparents and with my grandad having dementia, I wanted to help people in similar situations and offer care like I did with my grandad.
After a short amount of time I started to help out in the office as a Coordinator and over the course of 2023 I have moved full time into that role. I love coming to the office and still get the chance to meet so many Clients on a regular basis so I have the best of both worlds!
Job Title: Quality Controller
Joined: 2022
My name is Debs and I have been working in care since 1999, covering all different aspects. I started off as a carer and worked my way up to working in the office as a Care Coordinator.
My career at Right at Home started in January 2022 and I have really enjoyed my time here. My current focus is on the compliance side of the service, making sure our lovely Clients are as safe and happy as possible. My typical day involves auditing Clients' medication records, providing quality control on care records, reviewing care plans with Clients, observing our team members delivering care to ensure standards are maintained and many other related things!
I have completed my level 2 & 3 NVQ and would like to continue to learn new things and use them in my daily duties.
Job Title: Recruiter
Joined: 2022
I joined Right at Home Bishop’s Stortford and Braintree in August 2022 as a Care Recruiter.
My role is sourcing, interviewing, and taking our fantastic candidates through the initial onboarding process so they can become a CareGiver in the community.
I understand starting a new role can be daunting, I love talking to people, making them feel comfortable and at ease during this process.
Please get in touch if you have any questions about becoming a CareGiver.
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