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Calida Care

6 Faraday Court, Rankine Road, Basingstoke, Hampshire RG24 8PF
Calida Care Logo
Calida Care logo
Calida Care, Basingstoke
Calida Care, Basingstoke
Calida Care, Basingstoke

Calida Care is a trusted provider of high-quality home care, and passionate about supporting individuals to remain in the comfort of their home with no compromise to independence, lifestyle or relationships. They provide domiciliary (visiting) homecare in and around Basingstoke & Deane and 24 hour, Live-in Care throughout the South East, including Guildford, Winchester, Chichester, Bournemouth & Salisbury.

Calida Care knows that one size does not fit all and whether support...  

Care Provided by Calida Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £31.50 - £33
  • Weekly Live-in Care Fees: £1,400 - £1,500
Weekend and Bank Holiday enhancements apply.
Rates are inclusive of all travel costs.

VAT is not chargeable on our services.

The price(s) shown are provided by the agency. Contact Calida Care for full pricing details and T&Cs.

Contact Calida Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Calida Care
  • Private Owned

Person in charge

  • Lucy Perkins (Head of Operations)

Calida Care Reviews (46)

9.9

Calida Care has a Review Score of 9.9 (9.95) out of 10, based on 18 reviews in the last 2 years. Over all time Calida Care has 46 reviews.

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Showing 46 reviews matching selected criteria
Review from M D (Client / Service User) published on 1 May 2024 Submitted via Postal Card
Overall Experience
I have been using Calida Care for just over a year now and have recently had to increase their visits to three per day. All of the team of carers are a great company and it's such a relief to be able to trust them with my and my wife's needs.
Nothing seems too much and the carers are all very friendly and considerate.

My daughter is constantly in touch with the management team which enables them to deliver the best service. I have recently started using their emergency response service which has been invaluable as I tend to fall quite often. In particular, the care manager has been an absolute gem coming out to me in the early hours. I wouldn't want to use any other care company.

Reply from Lucy Perkins, Head of Operations at Calida Care

Thank you so much for taking the time to write this wonderful review for us. We are all so delighted to hear of your positive experience and look forward to continuing to provide an excellent service for you and your wife in the future.

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Review from William N (Son of Client) published on 14 March 2024 Submitted via Postal Card
Overall Experience

After much concern for my father and with the assistance of the agency, Dad was convinced of the need for help. We had concerns based on the experiences of friends who'd used care agencies themselves. Without any reservations and with much relief, Calida's involvement has proved hugely beneficial to my father. Every one of the carers engages beautifully with him whilst remaining professional and respectful. The improvement in my father is beyond words and I cannot recommend Calida highly enough.

Reply from Lucy Perkins, Head of Operations at Calida Care

Thank you so much for your kind words. We are delighted to be contributing to the improvement in your father's health & wellbeing. It is a pleasure caring for your father and our team will be so proud to receive such wonderful feedback.

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Review from M B (Husband of Client) published on 14 March 2024 Submitted via Postal Card
Overall Experience

The care workers from your company are of a very high quality. They are adaptable knowledge and good cooks. Willing to make a meal, clear the rubbish, tidy clothes, making a drink etc. Usually on time and reliable, in fact, first-class ladies.

Reply from Lucy Perkins, Head of Operations at Calida Care

Thank you so much for your kind words, it's an absolute pleasure to support you and your wife.

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Review from Jennifer L (Wife of Client) published on 13 March 2024 Submitted via Website
Overall Experience

I approached Calida Care after picking up a pamphlet on the reception desk at a care home establishment. Carers always attended at the agreed time to shower my husband, always left the room tidy and towels folded. Would definitely recommend.

Reply from Lucy Perkins, Head of Operations at Calida Care

Thank you so much for taking the time to write a review for us. It was a pleasure to support your husband and we wish you both all the very best for the future.

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Review from Donna P (Daughter of Client) published on 16 January 2024 Submitted via Website
Overall Experience
Calida Care have been providing care for my mother for around 18 months now, after a few agencies prior to Calida there had been a lot of unsettlement for Mum and family over the past almost 6 years, inconsistency in standards, timekeeping etc, so anxieties were always high all round, which was not a good atmosphere for Mum, who is living with advanced dementia.

This past 18 months, the care has been wonderful from Calida, every single carer has been and are always very professional, prompt and great with Mum, engaging with her in different ways, ie singing, chatting, having a giggle, and understanding her needs, and work well with Mum's live-in carer, we are all so much more relaxed and we know Mum is too! And we know we are always supported by the friendly office staff whenever we speak with them. We hope they will continue to provide care for Mum as long as she needs them.

Reply from Lucy Perkins, Head of Operations at Calida Care

Thank you so much for your kind words. It is an absolute pleasure caring for your mum and we feel so fortunate to work alongside such a wonderful family! On behalf of the whole team, we thank you for recognising how much of a difference we can make to people's lives.

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Review from Maria H (Wife of Client) published on 8 January 2024 Submitted via Website
Overall Experience

Provided short term personal care at short notice after my husband returned home from hospital after an emergency hip replacement after an accident. Carers arrived when expected and were professional and helpful.

Reply from Lucy Perkins, Head of Operations at Calida Care

Thank you for your kind words, it was a pleasure to support your husband during his recovery.

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Review from Phil B (Client / Service User) published on 31 May 2023 Submitted via Website
Overall Experience

We have only started a few weeks ago, and we are so pleased with them. They go above and beyond the call of duty. All the time, nothing is too much trouble. At times, all I want to do is talk, and the level is very high.

Reply from Desre Milsom, Manager at Calida Care

Thank you for taking the time to submit a review. Our team is always happy to help, and we are delighted that you are so pleased with the service.

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Review from A H (Client / Service User) published on 15 March 2023 Submitted via Postal Card
Overall Experience

Always happy to help, friendly and chatty, we couldn't do without you people.

Reply from Desre Milsom, Manager at Calida Care

Thank you for your review; our carers really enjoy their interaction with others and what they do and it is a pleasure to help.

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Review from Anne C (Client / Service User) published on 15 March 2023 Submitted via Postal Card
Overall Experience

I am so pleased with all the carers who look after me. They treat me with respect and dignity. They are always helpful and attend to my personal care and all my requests.

Reply from Desre Milsom, Manager at Calida Care

We are delighted that you are happy with our carers and that you find them helpful and respectful. Thank you for sharing your experience of our service.

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Review from Pamela D (Client / Service User) published on 14 March 2023 Submitted via Postal Card
Overall Experience

We have received wonderful service. Helpful and nothing is too much trouble.

Reply from Desre Milsom, Manager at Calida Care

Our team take great pleasure in going the extra mile and it is lovely to see this reflected in your kind review. Thank you.

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Review from Ann C (Client / Service User) published on 14 March 2023 Submitted via Postal Card
Overall Experience

The staff and carers are brilliant, always happy and will help you as much as they can. I really enjoy it when it's the days they visit me. What a wonderful team of ladies and the boss as well.

Reply from Desre Milsom, Manager at Calida Care

Our team thrives on the relationships they build and it is very uplifting to know the positive difference this makes to your day. It is a pleasure to be of support to you and thank you for sharing your feedback.

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Review from Jennifer B (Daughter of Client) published on 13 March 2023 Submitted via Postal Card
Overall Experience

The ladies who came and sat with my mother while I took a break were very kind and helpful. I am very grateful for the service provided which means I do not have to worry about leaving my mother on her own.

Reply from Desre Milsom, Manager at Calida Care

We are pleased the service was helpful, thank you for your review.

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Review from Suzan G (Wife of Client) published on 10 March 2023 Submitted via Website
Overall Experience
Calida Care has provided an excellent service in looking after my husband for just over a year now. Right from the beginning, l have found it a well-managed company and always ready to help out when extra care has been needed at a moment's notice.
He has dementia and, having suffered a stroke, is now unable to walk, speak or read and is fed via a PEG as his swallow is poor.
His care is complicated; medicine is time sensitive and he must be sitting up for 1 hour either side of a feed, so it’s essential that his care is reliable regarding the timing of the many calls he has daily.

In spite of all his disabilities, the carers find a way to communicate and engage with him, their patience and kindness being rewarded with one of his lovely smiles and sometimes a wink and that means so much to me. We really couldn’t manage without them and it’s a delight to have them in our home.

Reply from Desre Milsom, Manager at Calida Care

It is wonderful to read such positive feedback; to know we are making a positive difference is so rewarding for the team. We will always go the extra mile to help and are so pleased with how happy you are. Thank you for sharing this lovely review.

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Review from R P (Daughter of Client) published on 8 March 2023 Submitted via Website
Overall Experience

We have been with Calida Care for a number of years for our mother and the experience has been nothing short of exceptional. Our full time carer is the kindest, most patient, caring and wonderful human being. She has taken the time to develop a close and caring relationship with our mother and is responsive to all her needs. When she goes on break, Calida takes care to find someone equally kind and capable. The management at Calida is extremely experienced and professional and we highly recommend. As I live abroad, it is a huge relief to know my mother is in the most capable hands.

Reply from Desre Milsom, Manager at Calida Care

Our team (carers and office) work really hard to go above and beyond and it is lovely to know the care makes such a difference, not only to your mother but to you as a family member living abroad. It is so rewarding to have such positive feedback, thank you.

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Review from Dee V (Daughter of Client) published on 8 March 2023 Submitted via Website
Overall Experience

From the outset, the head of care and her team at Calida have been truly amazing! The carers provided were second to none, so respectful of my mother’s wishes and gave her a quality of life not many of her age would ever receive! She was 101 at her death earlier this year! If there was ever a problem, the head of care had it sorted in no time. I can’t thank Calida enough for making my mother’s final years such happy ones in the house she lived in and loved for 95 of her 101 years!

Reply from Desre Milsom, Manager at Calida Care

Thank you for your lovely feedback. Caring for your mum was an absolute privilege and it means so much to the team that we were able to support her to remain living in the home she loved with the quality of life she deserved.

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Review from A W (Daughter of Client) published on 8 March 2023 Submitted via Website
Overall Experience

We have had a fantastic experience with Calida Care. The quality of the carers they provide is excellent and the care manager is extremely knowledgeable and committed to providing an excellent service. Care is always taken to make sure everything is done as it should be and where there have been issues, these have been dealt with quickly and to our complete satisfaction.

Reply from Desre Milsom, Manager at Calida Care

Thank you for your positive review. It is as important to us that we can sort out any issues as it is to provide outstanding care and I am very pleased you have been satisfied with how we resolve things.

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Review from Marion C (Client / Service User) published on 8 March 2023 Submitted via Website
Overall Experience

I have had carers for several months now and have been very impressed with their work. One carer helped with my husband who was very ill and passed away in 2022. I have a carer for myself now. She is totally reliable and helps me with personal care, household duties meals and shopping. Nothing is too much trouble and she is friendly towards visitors and family.

Reply from Desre Milsom, Manager at Calida Care

Your review is really appreciated, thank you and we look forward to continuing to be of support to you in the future.

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Review from David B (Nephew of Client) published on 8 March 2023 Submitted via Website
Overall Experience

Calida Care were always friendly, caring and professional. They took their time to get to know the client and their family. They kept the family informed of any concerns regarding the client and gave regular updates.

Reply from Desre Milsom, Manager at Calida Care

Thank you so much for taking the time to post your review. We value the positive relationships we build with not only our clients but their family members too and it was a pleasure to provide the care for your family member.

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Review from A P (Niece of Client) published on 7 March 2023 Submitted via Website
Overall Experience

Throughout our experience of Calida Care which has been for over a year, including carer visits and live-in care, the level of service provided has been excellent. All of the staff are friendly, approachable and pay attention to detail. There is always someone available to give advice or help, and communication is very good. I would not hesitate to recommend Calida Care.

Reply from Desre Milsom, Manager at Calida Care

Thank you for your lovely review and recommendation.

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Review from S E (Daughter of Client) published on 6 March 2023 Submitted via Website
Overall Experience

The care Mum received from Calida Care was faultless. The carers are amazing and the worked very hard to ensure they did the very best they could to make her comfortable and happy. Attention to detail was always adhered too.

Reply from Desre Milsom, Manager at Calida Care

Thank you for your review, it was an absolute pleasure to care for your mum.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 September 2023
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Calida Care.

Awards / Recognitions (1)

  • Recipient: Calida CareDate: Wednesday 31 May 2023

Meet the Team (2)

Lucy Job Title: Head of Operations Joined: 2022
Lucy

I joined Calida Care in January 2022. I had been working alongside their team for a number of years in a consultancy role and decided I wanted to become a permanent fixture within this wonderful company. I began my social care career in in 1999 when I joined one of the first ever domiciliary care providers in the country. Having worked in a nursing home prior to this I was immediately converted to the benefits of caring for people in the comfort of their own homes. Calida Care fully brings to life the concept of 'there's no place like home' and I truly believe there is no better company to care for you or your loved ones in their own, familiar surroundings.

In my spare time, my 10 year old son, Sebastian keeps me busy. We enjoy Formula 1 Motor Racing, going to the theatre and walks with our Jack Russell/Chihuahua cross, which is a bundle of fun and mischief!

Stephen Job Title: Managing Director Joined: 2019
Stephen
I have worked in Social Care for more than 40 years and attained my professional social work qualification in 1988. My early experience was gained in the public sector prior to setting up my first care business in 2001.
I have always been passionate about the delivery of high quality home based care services that recognise the individuality of each and every recipient of our care.
With my wife Jane, who's also a fellow director, in forming Calida Care we wanted to bring together some of the most accomplished senior staff in our field who shared our passion, values, high standards and expectations. We wanted to create and develop a care company that championed excellent care practices whilst respecting and celebrating the uniqueness of each of our customers.
We sincerely believe that we are achieving this whilst continuously striving to further improve.

Away from work our interests mostly revolve around our family and friends and in particular, our own children who's ages span some 28 years, ranging from just 5 to 33!

We also enjoy travelling.

Frequently Asked Questions about Calida Care

How many Carers does Calida Care employ?

Calida Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Calida Care to verify any information. View our terms and conditions. Calida Care has an Enhanced Service - more info.