Calida Care

6 Faraday Court, Rankine Road, Basingstoke RG24 8PF
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9.9 41 Reviews
  • Calida Care, Basingstoke
Calida Care is a trusted provider of high-quality home care, and passionate about supporting individuals to remain in the comfort of their home with no compromise to independence, lifestyle or relationships. They provide domiciliary (visiting) homecare in and around Basingstoke & Deane and 24 hour, Live-in Care throughout the South East, including Guildford, Winchester, Chichester, Bournemouth & Salisbury.

Calida Care knows that one size does not fit all and whether support is needed for a few hours each day at specific times, or around the clock, they can help. Services include companionship & home help, personal care, support with morning & evening routines, meal preparation and shopping. Calida Care also provides live-in care, suitable for those who need more comprehensive support to manage ill health, frailty or dementia. They work closely with the client and focus on what can be done to achieve positive outcomes, while allowing the individuals' needs, wishes and preferences to shape the service provided.

Committed to maintaining open and honest relationships, Calida Care views all feedback as an opportunity to improve and robustly encourages and works hard to build transparent and trusted relationships.

Client’s benefit from a dedicated care manager who is always on hand to offer experienced and knowledgeable support 24/7 and carers are carefully vetted & trained to offer unparalleled, one to one support whilst promoting dignity, consent, respect and choice in all that they do.

Care Provided by Calida Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31.50 – £33
  • Weekly Live-in Care Fees: £1400 – £1500

Weekend and Bank Holiday enhancements apply.
Rates are inclusive of all travel costs.
VAT is not chargeable on our services.

These prices are only a guideline, please contact Calida Care to find out the exact price for your requirements.

Contact Calida Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Calida Care to get a personalised quote.

Good to Know

Owner

  • Calida Care
  • Privately Owned

Person in Charge

  • Lucy Perkins (Head of Operations)
9.9

Calida Care has a Review Score of 9.9 (9.925) out of 10, based on 17 reviews in the last 2 years.
Over all time Calida Care has 41 reviews.

Overall Experience
  • 40
  • 1
  • 0
  • 0
  • 0
Date Published
  • 41
  • 4
  • 9
  • 17
  • 24
Reviewer Connection to Calida Care
  • 17
  • 12
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Derek L (Son of Client) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I had to find a live-in carer at very short notice for my Mother, Calida Care, responded immediately, and selected a carer who moved in within a few days. The carer was exceptionally kind and generous to my Mother, to myself and to my wife. My Mother liked her immediately, within days the two of
them were getting on famously and she provided excellent care for my Mother. We trusted her from the outset and we could not have asked for anyone better. Calida Care's manager kept in touch with us regularly and the whole Calida Care experience was relaxed, professional and obviously driven by caring. When my mother was taken ill, the carer was with her and when we arrived, it felt as though she was a family member too. I would recommend Calida Care to anyone who needs a carer for their loved one, it was a pleasure to deal with them in all aspects.
Reply from Desre Milsom, Head of Care at Calida CareThank you for your kind words, Derek. It was a pleasure to support your Mother, and I am so pleased that our provision of care was a positive and reassuring experience.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Calida Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Calida Care is calculated as follows: ( (101 Excellents x 5) ) ÷ 101 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Calida Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Meet the Team (2)

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Lucy

Job Title: Head of Operations Joined: 2022

I joined Calida Care in January 2022. I had been working alongside their team for a number of years in a consultancy role and decided I wanted to become a permanent fixture within this wonderful company. I began my social care career in in 1999 when I joined one of the first ever domiciliary care providers in the country. Having worked in a nursing home prior to this I was immediately converted to the benefits of caring for people in the comfort of their own homes. Calida Care fully brings to life the concept of 'there's no place like home' and I truly believe there is no better company to care for you or your loved ones in their own, familiar surroundings.


In my spare time, my 10 year old son, Sebastian keeps me busy. We enjoy Formula 1 Motor Racing, going to the theatre and walks with our Jack Russell/Chihuahua cross, which is a bundle of fun and mischief!

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Stephen

Job Title: Managing Director Joined: 2019

I have worked in Social Care for more than 40 years and attained my professional social work qualification in 1988. My early experience was gained in the public sector prior to setting up my first care business in 2001.
I have always been passionate about the delivery of high quality home based care services that recognise the individuality of each and every recipient of our care.
With my wife Jane, who's also a fellow director, in forming Calida Care we wanted to bring together some of the most accomplished senior staff in our field who shared our passion, values, high standards and expectations. We wanted to create and develop a care company that championed excellent care practices whilst respecting and celebrating the uniqueness of each of our customers.
We sincerely believe that we are achieving this whilst continuously striving to further improve.

Away from work our interests mostly revolve around our family and friends and in particular, our own children who's ages span some 28 years, ranging from just 5 to 33!
We also enjoy travelling.

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