Kirsten's Care Ltd

We found the compassion, help and care we received from this company was excellent. Special shout out to Sandra who was so brilliant with a very reluctant mum whilst setting this all up. Would recommend.

I've dealt with the team at Kirstens Care for some years now and find them (all) to be really professional and exactly what's needed in respect of getting care for my mum. The are great people and I can absolutely and wholeheartedly recommend Kirstens Care to anyone looking for for care in this area.

Dealing with Dementia is very difficult, so understanding, care and advice was always welcome.

From the start the staff at this agency listened carefully to our needs, and have been very thoughtful about how best to achieve these, as well as making suggestions. They are lovely people, who treat us like people. It is very refreshing, and calming for us, as we have found receiving care rather stressful and unsatisfactory in the past.

my wife felt valued all the time as did I

So pleased we now have Kirsten's Care on board to help us

They are also ready to be there if more care is needed. They are excellent at communicating from providing Rota and times to returning phonecalls and offering a friendly ear.

Many thanks to Kirsten's Care for all their help.

I have received good care from the Company. The Carers are all kind and efficient and carry out their duties skilfully. Being a longstanding client, I have known some of the girls for quite a time and got to see them as friends. The Office staff do their best to sort out any problems we have, despite dealing with what sometimes seems like insuperable logistics!

Kirsten's Care provided adhoc care and support for my mum whilst she was staying with me for Christmas. It was quite short notice too, thank you to the Client Liaison Officer for sorting all this out, the care plan was extremely detailed. Mum enjoyed the visits and the lovely company from all the carers who attended. It was a relief and comfort to me, knowing mum was safe and had everything she needed on the days I had to work. Many thanks and I will definitely be contacting you again when mum next visits Suffolk.

Kirsten's Care was still able to provide a complete and caring service during my father's recent difficult hospital stay. Knowing that they were on hand to offer support at every turn was so reassuring and I don't know how we would have managed without them. I highly recommend Kirsten's Care.

Kirsten' s Care have been visiting my elderly father for the past year and I actually cannot fault them as a team. They are extremely reliable, always turn up at the agreed time and have never let him down. He enjoys the visits and care he receives from all the team and they certainly do a wonderful job for him. The social aspect has done wonders for his health and he always says how he has a good chat with them all and looks forward to their visits. The team at the office are very professional and are always willing to listen to your needs and act on them accordingly. I can highly recommend Kirsten's Care and as well as helping my father they have certainly helped us as a family too. Thank you to all at Kirsten's Care.

One staff member in particular at Kirsten's Care was extremely communicative, caring and understanding when setting up the care package for my mother when we brought her home from a care home, I just wish we had got her home earlier since the home care was so much better than the home she was unfortunately in. I would like to thank Kirsten's Care for choosing my mother's carer. She was amazing, she came in fully prepared to support my mother's recovery but it was clear to us she was dying and I was so grateful to have the carer with us at that time. She has a strong grounded and extremely professional presence and she made everything much more tolerable. I cannot recommend her and Kirsten's Care highly enough.

Kirsten's Care provides excellent services and employs caring and dedicated staff. Each member of staff formed excellent relationships with my mother, who was very happy. Only one issue arose, when a male carer was sent to help my mother have a bath, which she declined. Minor issue, though I appreciate the difficulties in finding qualified staff. That apart I have only praise for this excellent organisation.

Just phenomenal care all around. We are forever thankful.

I have autism and mental health along with various other physical disabilities. I am supported by a care company and had Kirsten's as well. I am very disappointed with Kirsten's care company. They were notified by two of my carers to disable my visits, by two different emails (have proof) and it was agreed my visits would end. Had my last two visits. The following week a person from Kirsten's showed up. I told them they weren't meant to be here and they'd had two emails that had been acknowledged along with a phone call 21 days before hand. They even emailed themselves confirming it all (have proof). I was given no choice but to accept the visits or I'd be billed anyway. Next day my leading lives carer put a complaint in. He was reassured it was a mistake their end and I wouldn't be billed. Well a week later I have. So again he put a complaint in and they're now lying, saying the email bounced and they only received them a week after they were sent. CQC complaint is now being done.

I am really happy with the care provided for my Mum. All the carers are friendly and respectful and eager to help. I dont know what we would do without them. Mum needs quite a bit of help these days and before finding this care I would think twice about having days away or just a day at home to myself but with the care in place I feel I can grab a little time for myself. Mum is very worried about leaving her home and going into care and with this help in place it has allowed Mum to stay in her home for much longer. Many thanks to all the carers who are doing a fantastic job.

Kirsten's Care has been supporting me and my family with Mum's care for two and a half years, initially with companion care and then as Mum's dementia advanced and her needs increased, with daily tea-time help. Mum also attended Friendship Friday Club which she really enjoyed not just for the companionship but also for the range of talks and activities organised. I was recommended Kirsten's Care by a friend and I would have no hesitation in recommending them myself to anyone else requiring care or assistance. All the carers and companions who visit Mum or help out at Friendship Friday are, without exception, friendly, kind and compassionate. As a company, I can really say that Kirsten's Care do genuinely care about their clients, communication is excellent and the support and guidance I have received as Mum's care needs have increased has been wonderful. It has allowed us to keep Mum in her home and independent for as long as possible. Thank you to all at Kirsten's Care.

I would like to express my thanks to everyone at Kirsten’s Care who has been instrumental in assisting my recovery after a nasty fall. I was happy to be flexible about time and I was always very impressed by how punctual the visits were. It was always a pleasure to meet the ladies who came to help me each morning. Without exception, they were charming and caring in their attitude towards my needs. I would have no hesitation in recommending Kirsten’s Care to anyone who needs this kind of assistance.

My husband has attended a club on a Friday for a year now, and I am so grateful to them for the help and understanding my husband needs. He thoroughly enjoys his time there, and the team leader puts so much effort into organising lots of different activities for the clients. It’s one of the best places we’ve used for daycare.