Unique Senior Care Solihull

1584-1586 High Street, Knowle, Solihull B93 0LF
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9.9 66 Reviews
  • Unique Senior Care Solihull, Solihull
The Solihull branch of Unique Senior Care has been rated Outstanding by the Care Quality Commission (CQC) in August 2021.

Unique Senior Care are the only home care provider in Solihull to be rated outstanding – CQC’s very highest rating.

The Solihull branch of Unique Senior Care provides outstanding home care and live-in care services to support people who would like to continue to live in the comfort of their own homes, for as long as possible.

It is a fully regulated service, as recognised by the Care Quality Commission (CQC), with a team of friendly, professional and empathetic Caregivers, who are dedicated to providing outstanding care, from as little as one hour a week to 24 hours a day, seven days a week live-in care. Unique Senior Care Solihull designs personalised care plans to meet all clients’ specific needs and wishes, for either short-term periods of respite, or longer-term, and offer support with personal care, mobility, medications, housekeeping, transportation, companionship and cooking.

All their Caregivers receive tailored training, equipping them with the skills needed to best look after people living with dementia and Parkinson’s, and for people who require palliative end-of-life care, ensuring that your loved ones get the care they deserve. Their flexible services are available in Solihull, Hockley Heath, Henley-in-Arden, Balsall Common and surrounding areas. Choosing care can feel daunting, but Unique Senior Care can help, simply call today.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £41
  • Weekly Live-in Care Fees: from £1785

At Unique Senior Care we offer a clear and straightforward pricing structure for our live-in care services. We aim to provide the very best care that reflects our outstanding service standards. Our fees cover your complete care service, including the initial consultation, provision of care above and management of our service. There are no additional fees for your Caregiver's travel to and from your home (additional trips i.e shopping, appointments, leisure are chargeable at 50p per mile) For your fully personalised care package quote, please get in touch with one of our friendly and expert care advisors or discover more on our website.

These prices are only a guideline, please contact Unique Senior Care Solihull to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Katie Dean and Charlotte Thompson (Registered Manager)

Unique Senior Care Solihull Reviews (66)

Total of 66, showing 61-66
9.9

Unique Senior Care Solihull has a Review Score of 9.9 (9.907) out of 10, based on 31 reviews in the last 2 years. Over all time Unique Senior Care Solihull has 66 reviews.

Overall Experience

  • 60
  • 6
  • 0
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Date Published

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Review from E M (Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More than satisfied. Will recommend it to anyone.

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Review from Audrey M (Daughter of Client) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Senior Care have a great team approach to providing care at home. We were listened to regarding our needs and concerns about having carers coming into the home. Each carer that provided the support we wanted/needed, did so in a professional and timely manner, respecting Mum's wishes and environment.
I would like to thank Unique Senior Care for their time, professionalism and care.

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Treated with Dignity

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Review from Jessie D (Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would be very happy to recommend Unique Senior Care to give care to anyone who needs care and affection

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Review from Judith F (Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful, friendly staff. I could not manage without them now.

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Review from Bryan S (Husband of Client) published on 6 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are generally excellent.

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Review from L H (Stepson of Client) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique was incredibly attentive to our needs. They made sure to arrange regular care assessments with us to keep up to date with the care my Stepdad needed. Staff were always incredibly caring and could be trusted. My stepdad's caregiver in particular, always went above and beyond expectation. Would
definitely recommend Unique.

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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Unique Senior Care Solihull is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Unique Senior Care Solihull is calculated as follows: ( (168 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 183 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Senior Care Solihull is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2021

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (2)

Katie

Katie

Job Title: Registered Care Manager

Katie is the Registered Manager and responsible for our Care Quality Commission (CQC) Outstanding rated service in Coventry.


With over 17 years of experience in the nursery and elderly care, Katie left school and worked in an early years’ nursery.


Sadly, her grandfather was diagnosed with vascular dementia so Katie helped her grandmother provide care and support for him – whilst also working at the nursery. After he passed away, she realised that she would like to make a full-time career in elderly care and joined Unique Senior Care as a carer.


With no qualifications, Katie was identified as a potential ‘leader of the future' and joined our talent development programme which provided her with a wide array of training and support. She is currently working towards her Level 5 in Leadership and Management in Health and Social Care.


Katie lives our ethos and vision and values always seeking to put ‘People above all else’ – whether that be our clients, their families or her colleagues. She says “the part of her job that she enjoys most is meeting new and existing clients to see what we can do to enrich their lives and see the outcomes that we can achieve for them”


Outside of work, Katie has an 18 year old daughter and she loves going on holiday and exploring new places.

Lynne

Lynne

Job Title: Care Supervisor

Lynne works as a Care Supervisor in our Solihull office alongside Debbie our Registered Manager.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unique Senior Care Solihull to verify any information. View our terms and conditions. Unique Senior Care Solihull has an Enhanced Service - more info.