Unique Senior Care Solihull

1584-1586 High Street, Knowle, Solihull B93 0LF
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9.9 68 Reviews
  • Unique Senior Care Solihull, Solihull
The Solihull branch of Unique Senior Care has been rated Outstanding by the Care Quality Commission (CQC) in August 2021.

Unique Senior Care are the only home care provider in Solihull to be rated outstanding – CQC’s very highest rating.

The Solihull branch of Unique Senior Care provides outstanding home care and live-in care services to support people who would like to continue to live in the comfort of their own homes, for as long as possible.

It is a fully regulated service, as recognised by the Care Quality Commission (CQC), with a team of friendly, professional and empathetic Caregivers, who are dedicated to providing outstanding care, from as little as one hour a week to 24 hours a day, seven days a week live-in care. Unique Senior Care Solihull designs personalised care plans to meet all clients’ specific needs and wishes, for either short-term periods of respite, or longer-term, and offer support with personal care, mobility, medications, housekeeping, transportation, companionship and cooking.

All their Caregivers receive tailored training, equipping them with the skills needed to best look after people living with dementia and Parkinson’s, and for people who require palliative end-of-life care, ensuring that your loved ones get the care they deserve. Their flexible services are available in Solihull, Hockley Heath, Henley-in-Arden, Balsall Common and surrounding areas. Choosing care can feel daunting, but Unique Senior Care can help, simply call today.
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Care Provided by Unique Senior Care Solihull

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £41
  • Weekly Live-in Care Fees: from £1785

At Unique Senior Care we offer a clear and straightforward pricing structure for our live-in care services. We aim to provide the very best care that reflects our outstanding service standards. Our fees cover your complete care service, including the initial consultation, provision of care above and management of our service. There are no additional fees for your Caregiver's travel to and from your home (additional trips i.e shopping, appointments, leisure are chargeable at 50p per mile) For your fully personalised care package quote, please get in touch with one of our friendly and expert care advisors or discover more on our website.

These prices are only a guideline, please contact Unique Senior Care Solihull to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Kara Cave and Sophie Ledbrooke (Registered Manager)

Unique Senior Care Solihull Reviews (68)

9.9

Unique Senior Care Solihull has a Review Score of 9.9 (9.910) out of 10, based on 32 reviews in the last 2 years.
Over all time Unique Senior Care Solihull has 68 reviews.

Overall Experience
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Date Published
  • 68
  • 5
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Reviewer Connection to Unique Senior Care Solihull
  • 26
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  • 7
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Total of 68, showing 21-40
Review from R C (Son of Client) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been receiving excellent care from Unique for a very long period. She has just returned from a short hospital treatment programme and I have had a conversation in the office regarding potential extra care ready as soon as Mum needs it. Thank you.
Reply from Philip Maundrill, Director at Unique Senior Care Solihull
Thank you for sharing your feedback. It's wonderful to hear your mum has been so well supported by our team. We're ready to provide any additional care whenever she needs it, and we'll continue to be…read more
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Review from Deborah M (Daughter of Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed with Unique Senior Care from the outset when I saw a video on their site setting out clearly their support packages with prices. After my initial phone call I was quickly put in touch with the new client manager and arrangements made for her to visit my father. Lots of details were
taken at this visit then I was sent videos of potential caregivers who seemed a very good match. On 9th September the caregiver arrived and a registered manager called in shortly after to check that everything was in place. A placement manager is due to visit next week to ensure that all continues to go well. I have felt supported throughout the process and very happy with the choice of caregiver. My father has been treated with respect and kindness by everyone concerned.
Reply from Philip Maundrill, Director at Unique Senior Care Solihull
Thank you for sharing your experience. It's great to hear that the process has been smooth and that you've felt supported throughout - that's exactly what we aim for. We're so glad the Caregiver feels…read more
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Review from Paula W (Daughter of Client) published on 9 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The two live-in carers looking after my mum were amazing! They were professional but fun and knew how to care for Mum but still make her laugh.
All her needs were met and in fact, the carers went above and beyond in terms of pressure care management, swallow problem management, and end-of-life care.
They
were supportive both to my mum and me, especially during the last week of her life. Mouth care and skin care were done with such kindness.
External professionals coming in from the doctor's surgery, district nursing and hospice care all commented on how well Mum was being cared for, and that she was the best cared-for client they'd seen.
They fit into the house/family very well and worked so well as a team. It made the experience so nice, when in fact it can be difficult to open up your home to people you've never met, during a time that can be very stressful and upsetting.
I cannot thank them enough for the support they showed both to my mum and me.
Reply from Philip Maundrill, Director at Unique Senior Care Solihull
Thank you so much for your kind words. We're really glad to hear that our Caregivers provided the care and support your mum needed and were able to bring some comfort and joy during her final days.…read more
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Review from June S (Daughter of Client) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Unique Senior Care enough for basically enabling me to be a daughter again and not my father's carer.
From the very first meeting with the area manager, we felt she really understood what we needed for my father to enable him to stay in his own home. The company has matched him brilliantly
with 2 lovely ladies, at 90 my dad is quite set in his ways and the ladies very quickly adapted to meet his needs in a way which helped him maintain some control, he can be stubborn and sometimes needs persuading that he needs to let someone assist him to avoid further accidents. The two carers have become part of the family so quickly and they always update me daily either by text or a call. I have been under enormous strain working all hours, worrying about Dad when I wasn't visiting him and now I have peace of mind and can actually spend quality time with him rather than rushing around the flat organising things. Thank you.
Reply from Philip Maundrill, Director at Unique Senior Care Solihull
Thank you so much for leaving this review - it's heartwarming to hear what a positive experience you have had throughout and the peace of mind it's given you. We place a lot of emphasis on ensuring we…read more
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Review from Michael R (Husband of Client) published on 11 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We used Unique to assist my wife with personal care from June 2023 until the end of May 2024, initially in the mornings, but ultimately for care in the evening too.
We found the care staff to be reliable and professional.
They were generally punctual, but we were always forewarned if they were going
to be late, or could not attend.
Reply from Philip Maundrill, Director at Unique Senior Care Solihull
Thank you so much for taking the time to write this review. It's fantastic to hear that you have had such a positive experience with our care and I will certainly pass on your feedback to the team.
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Review from Sue H (Daughter of Client) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Within a week of contacting Unique Care a manager had assessed my mum's needs in hospital, I had spoken to the carer on the phone to reassure myself and live-in care had started at home following discharge from hospital. This was particularly impressive as there was a bank holiday weekend within that
week. The carers have been very kind and flexible to Mum's needs with a super sense of humour which really helps when settling into a new routine. The office ensures I am contacted about arrangements and the carers appear well supported with online care and medication plans and visits from two care managers within the first week of the service.
Reply from Philip Maundrill, Director at Unique Senior Care Solihull
Thank you so much for taking the time to leave this review. The team work really hard to ensure we can act swiftly when needs arise so it's great to hear what a positive experience you have had - I…read more
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Review from H B (Daughter of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Unique as my mum was discharged from hospital just 3 days before I was due to go on holiday. The manager visited Mum at home the morning after discharge for a full assessment and arranged for a carer to start 2 days later at the times Mum had requested. It was the same carer each day for
continuity which was very reassuring for Mum and gave me peace of mind as they got to know each other well over the week and the carer was able to adapt the support to Mum's needs each day. I cannot fault the care Mum received. It was a seamless experience at a stressful time and we would not hesitate to use Unique again.
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Review from H L (Daughter of Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with Unique Senior Care for several years and her needs have increased over that time. The care from Unique has always been very good indeed, they try very hard to find carers who Mum can relate to and to keep those carers consistent. Unique listen to Mum’s concerns when they arise and
try to respond sensitively and speedily. Mum has just had a hospital stay and is returning home soon and the lady from Unique has visited Mum in hospital to establish her needs and ensure that her return home will be as smooth as possible. I am grateful for all the care and kindness that the Unique carers give Mum
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Review from Roy S (Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had 3 live in carers and they have been very helpful and professional in taking care of me. They are all extremely good cooks so I have no complaints about the excellent food they are providing for me.
Apart from looking after me, they keep the house spotlessly clean. They do all the washing
and ironing of my clothes so I always have clean clothes to wear when going out. I just cannot praise them enough.
Full marks to Unique for providing and training the most wonderful carers.
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Review from N E (Daughter of Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a brief stay in hospital my father needed full-time care. Unique Senior Care were really supportive and helpful and quick in getting this sorted out for us. The manager was great with my dad on the initial visit and helped him understand what was happening. We had two carers on a two-week rotation
and both of them treated my father with respect and were very patient with him. He loved their cooking! It would have been easier if both had transport to take my dad out on trips. We can't fault the service we received.
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Review from Linda C (Daughter of Client) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unique Senior Care has been a fantastic service for us, it was important to us that it was a local company and we liked it that Mum had the same carer most days and occasionally another two carers, all of whom were excellent, professional, kind and hardworking. We wouldn't hesitate to use Unique Care
in the future should the need arise.
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Review from Jo D (Daughter of Client) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unique have been absolutely wonderful for my mother. They arranged carers to suit my mum's personality who were attentive and kind. They have taken my mum out on shopping trips, coffee shops and garden nurseries as per Mum's request, always being mindful of her needs.
They have given us peace of mind
that Mum was being given companionship whilst we sorted out the logistics of her care.
I feel Unique have always put my Mum before profit and her care has been paramount to them. With kind words given when she ended up in hospital.
Most importantly we have felt at all times that they cared.
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Review from Janet L (Niece of Client) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the relatively short time my aunt's main carer has been visiting my 93-year-old aunt with Alzheimer's/progressive vascular dementia, she has built a delightful relationship with her. I am equally pleased with the email responses I have had from the company. I can feel the sense of commitment in Unique
Senior Care's personnel. It has improved my peace of mind.
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Review from A B (Client) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had Unique carers for almost two years and always found them to be kind, caring, thoughtful, on time and willing to do extra jobs around the house. They take special care of my personal needs and care as I am wheelchair-bound now after a leg amputation. I would recommend them above any other
agencies I have had, although there have been staffing issues/problems at times. They endeavour to send someone who I know. I feel very lucky to be able to have Unique Care.
Reply from Philip Maundrill, Director at Unique Senior Care Solihull
Thank you for your positive review of our service. We are really pleased to hear that you are really happy with our timely, kind and willing team of caregivers who do their utmost to see that you get…read more
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Review from Helen W (Daughter of Client) published on 18 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unique Senior Care were a lifeline when my mother was taken into hospital and no longer able to be the primary carer for my father. They sent out staff to help morning and evening at incredibly short notice, including while both my parents had Covid. I have nothing but praise for the excellent care
my father continues to receive. His primary carer from Unique Senior Care is nothing short of outstanding. She brings laughter and fun into their home and they look forward to seeing her and chatting with her. She is incredibly caring and goes above and beyond, more like a friend or family member than someone paid to do a job.
Reply from Philip Maundrill, Director at Unique Senior Care Solihull
Thank you for taking the time to submit this extremely favourable review of our service. We like to read that our service has been very responsive and that the carer has provided during this time. We…read more
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Review from Annette H (Niece of Client) published on 16 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first phone call I made to Unique Senior Care, I have been extremely impressed at their professionalism, consideration and genuine care they have given firstly to myself but mainly the care they give to my uncle. The carers that go to my uncle are absolutely outstanding with how they interact
and provide care for my uncle. I highly recommend them and thank you to the care supervisor, who is very approachable and helpful.
Reply from Philip Maundrill, Director at Unique Senior Care Solihull
Thank you for your glowing review of our service. We are delighted to hear that we met your uncle's needs and that the journey from the start has been one of professionalism and consideration, but…read more
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Review from K N (Daughter of Client) published on 16 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used the home care service from Unique during 2021/2022 for my elderly parents, allowing them to remain independent in their own bungalow. Aged 95, my father's health deteriorated significantly, requiring nursing dementia care in a nursing home. We continued with Unique to handle my mother's personal
care until she too decided to go to live in a care home. We found the service received to be punctual, reliable, safe and caring. One particular carer cooked dinners for Mum, which she really enjoyed. All carers were attentive, one effectively handling an emergency call when Mum had a fall. Communications are efficient and we enjoyed a good relationship with the management and office staff. Thank you to all at Unique who cared for both my parents and for the kind support you offered during a difficult time for our family.
Reply from Philip Maundrill, Director at Unique Senior Care Solihull
Thank you for writing in with such a positive review of our care for your parents. We are always really pleased to hear feedback about our service and to hear that we were able to provide caring, safe…read more
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Review from Keith J (Son of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unique Care have been outstanding from the moment I contacted them for information right up to each and every visit to care for my mum. Her carer has been extremely helpful and is always cheerful and positive. In addition, her supervisor is working hard behind the scenes to sort out a few mobility aids
and additional medication.
I would highly recommend using Unique Care.
Reply from Philip Maundrill, Director at Unique Senior Care Solihull
Thank you for taking the time to write in with a review of our service. We are really delighted to read that from the start, we have delivered the best support for your mum in every respect. We do…read more
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Review from Penny S (Daughter of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were looking for live-in care for my mother and were delighted to find Unique Senior Care. From the first conversation on the phone to subsequent communications, I have found the staff to be incredibly helpful, friendly, understanding and clear in terms of the service provided. Our first meeting
with the live-in care manager was a lovely experience and helped to reassure my mum about arrangements.
Most importantly, having just finished the first two weeks of live-in care, we could not have asked for more from a caregiver, who has taken wonderful care of my mum, cooking her nutritious meals, making sure she is clean, comfortable and safe and providing excellent company. It feels such a relief to know that my mum is in good hands while also able to stay in her home. Thank you, Unique Senior Care.
Reply from Philip Maundrill, Director at Unique Senior Care Solihull
Thank you for taking to the time to write this glowing '5 star' review of our service. It is really heartwarming for us to read the detail of what we have done for your mother, and for also for you.…read more
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Review from S I (Daughter of Client) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unique Senior Care is a new appointment for us as Mum has recently moved from a family home into a retirement apartment. One particular member of staff has been really helpful in the early days as we have been setting up Mum with the appropriate care and support in her new home. She has been especially
helpful with providing support for medical appointments.
Reply from Philip Maundrill, Director at Unique Senior Care Solihull
Thank you for taking the time to write in with your very positive review. We are delighted to hear that our service is providing the support that your mum needs and that she is happy too. It is really…read more
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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Unique Senior Care Solihull is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.910 for Unique Senior Care Solihull is calculated as follows: ( (174 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 189 Ratings = 4.91
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Senior Care Solihull is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2021

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (2)

Kara

Kara Cave

Job Title: Registered Manager Joined: 2025

Kara is the Registered Manager for the Solihull branch.

Lynne

Lynne

Job Title: Care Supervisor

Lynne works as a Care Supervisor in our Solihull office alongside Kara, our Registered Manager.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unique Senior Care Solihull to verify any information. View our terms and conditions. Unique Senior Care Solihull has an Enhanced Service - more info.