Esteemed Life Care Preston

151 Garstang Road, Fulwood, Preston PR2 3BH
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9.5 52 Reviews
  • Esteemed Life Care Preston, Preston
Esteemed Life Care – Preston is your honest, home-grown quality care provider with a combined 30 years of experience in providing outstanding care for the people of Preston and the surrounding areas.

They offer numerous care services, from domiciliary care, dementia care, supported living and much more.

Esteemed Life Care’s expertise on a range of care services gives an advantage in providing a truly personalised and exceptional experience to the clients. This means they continuously assess clients’ needs to provide the best possible care, which includes Live in Care, 24 hours support, overnight; and also helping to support life after time spent in the hospital. They cover all aspects of the client’s life with all round, day-to-day housework around the clock.

Esteemed Life Care believes ‘home is where the heart is’, and is committed to delivering a high-quality care service in the comfort of the client’s own home. They are very passionate in making a big difference to hundreds of people throughout the region.

Esteemed Life Care – Preston offers:

• Free care assessment within 24 hours of an inquiry

• The Care Match system is designed to find the client's perfect care companion

• An outstanding 99 per cent care visit attendance rating

• All Esteemed Care staff are fully-trained, highly-qualified expert care companions

• A diverse range of care services to cater for every client and their needs

• A truly personalised care plan – with continuous assessment to ensure the care companions are fully supported

Reading this is the first step on the path to peace of mind. When someone signs up to Esteemed Life Care, they're not just another client, they're part of the family.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

We recommend a discussion, consultation before we can quote for the service, as each individual's needs are different.

These prices are only a guideline, please contact Esteemed Life Care Preston to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Imran Patel (Manager )

Esteemed Life Care Preston Reviews (52)

Total of 52, showing 21-40
9.5

Esteemed Life Care Preston has a Review Score of 9.5 (9.483) out of 10, based on 30 reviews in the last 2 years. Over all time Esteemed Life Care Preston has 52 reviews.

Overall Experience

  • 38
  • 11
  • 2
  • 0
  • 1

Date Published

52
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22

Review from M W (Husband of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the service and support.

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Review from Catherine T (Daughter of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been happy with the support and care from each staff member.
From what I have personally seen. I am very happy with his care.

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Review from Samantha J (Partner of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall care is great. A lack of language skills makes me worry that my partner is not getting enough or the correct food.

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Review from David H (Partner of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both myself and my partner have received care provision for 12 months for my partner's complex and simple health problems and to give respite. The office and staff and carers provided have all been a great help and considered our care needs fully in a professional and caring manner. We are very happy
with the company and have recommended them to others.

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Review from D D (Wife of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are friednly and helpful. They make sure my husband has had lunch and is ok when they leave him.

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Review from A B (Client) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care is good and the carers are excellent.

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Review from J R (Husband of Client) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friednly team, sometimes language can be a slight problem and can be the accuracy of time visits.

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Review from S M (Client) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It's ok, the company. Too many can't cook because they don't do it at home, nearly had cereal done in the microwave. They are getting to know what I need, like how I like my cuppa etc. So overall, not bad.

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Review from David N (Client) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the beginning of my contact with Esteemed Life, care has been good. The carer and staff have maintained a high standard of care, respect, friendliness and professionalism. They are caring individuals who do a good job.

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Review from Carl B (Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My complaint is that management is arrogant and very unprofessional. I waited for 1 day and no one phoned me. When I complained she said I have more important things going on. When I asked her not to send that carer no more she said okay, but then put him back on ignoring me again. She then asked carers
to phone me if I wanted care but when I complained she said, oh that should not be going on. She then said that they were wrong and had words with the staff but it turns out that she gave her permission in the first place. Most of the staff are great. You can try this company and if unhappy you leave.

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Review from M P (Son of Client) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arranging visits was very easy, management staff all very pleasant. Carers turned up when arranged and on the whole, did as requested and were liked by Mother. Did have a problem with one particular visit but spoke to management about it and assured it will be handled differently in future. We are about
to book again so that is the best recommendation.

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Review from James P (Husband of Client) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are all very professional, respectful, efficient. Nothing is too much trouble. They go above and beyond to help. All the carers are a credit to the job. I can't speak highly enough of all the carers.

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Review from B F (Son of Client) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just started using Esteemed. Excellent staff, carers are all experienced and great office staff if you have any questions.

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Review from Sandra H (Daughter of Client) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are respectful, caring, kind and lovely with Mum.
More communication would be helpful regarding bowels in particular.
Can't fault them overall.

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Review from S B (Wife of Client) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has been excellent with my wife, treating her like a person, with dignity and is very supportive. She is great at what she does.

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Review from Nicky B (Daughter of Client) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t know what we would have done without the support of the team at Esteemed Life. Our original care plan for my parents broke down at the last minute, and the team responded to our request for help immediately. Within just a few days we had carers in place. The situation with our parents is not
easy, with a lot of resistance to carers from our father, but Eesteened Life have worked so patiently, flexibly and supportively with us to find the right person and the right schedule, changing the times whenever we needed, and offering us thoughtful advice based on real depth of experience, to see what would work best for our parents. Our main carer is a lovely person, kind, warm, a gift for building relationships and has managed the seemingly impossible, to build a relationship with our father and take him out on trips which he really enjoys. Thank you for working with us in this way and for being alongside us on a difficult journey. It feels like it is more than a job, the team really care.

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Review from V W (Daughter of Client) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all carers. They are fantastic with Mum, with care and very positive chatting with Mum. They are brilliant at their job and would recommend them to anyone looking for carers.

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Review from Sheila C (Client) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive from the carers, always very friendly and helpful in everything asked to do.

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Review from Lucy E (Daughter-in-law of Client) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Esteemed Life Care was set up for my mother-in-law, who required 24-hour care. This was to ensure she was at home at the end of her life. Esteemed were in place from around Feb2021 until her passing June 2021.
We have used a number of different agencies over the last 14-months for both my mother and
father-in-law, but I must say, none compare to Esteemed.
I have worked with both the carers and office staff closely in which my mother-in-law was in the best of hands. The office staff were able to answer all my questions and update the system regularly due to the ongoing weekly changes.
For the carers, the majority provided excellent care, and those who were unsure, due to the ongoing changes that came with my mother-in-laws deteriorating health, were keen to please the family and interested in learning how to change the care requirements.
We are grateful for the care provided by all the carers as the situation would have been completely different/unmanageable without them.

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Review from Matthew L (Son of Client) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having numerous experiences with different care agencies (in my opinion) Esteemed are the best company we've worked with.
Esteemed have recently provided a fantastic 24hour end of life care service for Mum in her final few months, which enabled us to keep Mum at home throughout the pandemic; this has
enabled us to share those precious last months/weeks together, which is something we just couldn't put a price on.
I'll be the first to admit that as a family we set very, very high expectations on Esteemed throughout (as any family would - we all want the best for our loved ones) - Esteemed delivered and constantly adapted to any concerns we raised. So much so that we have now set up a care package for Dad, who has early-onset Alzheimer - we know Dad is going to be in the best hands.
Esteemed's definite USP is that if you pay for a 30-minute appointment - you get 30 minutes. This is invaluable and not something you'll get from all agencies (believe me).
Thank you, Esteemed!

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Current Review Score: 9.5 (9.483)

Overview of Review Score

The Review Score of 9.5 (9.483) out of 10 for Esteemed Life Care Preston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.483 for Esteemed Life Care Preston is calculated as follows: ( (104 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 178 Ratings = 4.483

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Esteemed Life Care Preston is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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