Home Instead Beverley & Hull

1 Mantholme, Molescroft Grange Farm, Grange Way, Beverley HU17 9FS
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Top 20 award
10 57 Reviews
  • Home Instead Beverley & Hull, Beverley
Home Instead provides personalised home care for older people that is dignified, reliable and relationship-led. They firmly believe that everyone is different so they don’t offer a ready-made package solution but instead, offer help that is tailored to your needs and will adapt as your needs change. They offer companionship, home help, personal care, and dementia care, all with the aim of helping you keep living happily at home.

Home Instead CAREGivers are hand-picked to match the personality of the person they will be visiting. They are selected for their enthusiasm, friendliness, warmth and empathy above their professional background. This is what helps to build a relationship with the person they care for and their family. All CAREGivers undergo extensive background checks and are given high-quality training to give them the confidence, knowledge and skills to care for older people.
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Care Provided by Home Instead Beverley & Hull

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Jennie Falconer (Care Manager)

Home Instead Beverley & Hull Reviews (57)

10

Home Instead Beverley & Hull has a Review Score of 10 (9.989) out of 10, based on 16 reviews in the last 2 years.
Over all time Home Instead Beverley & Hull has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead Beverley & Hull
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Total of 57, showing 21-40
Review from Jean M (Client) published on 21 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have mobility problems and the carers help me with showering, housework and anything else that I ask them to do.
They are always on time and I am always pleased to see them. They are cheerful and I always feel so much better for their visit.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you for your lovely review. The team look forward to coming to see you as well!

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Review from Stephen J (Son of Client) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff, from the office to the carers, are very friendly and helpful, very patient, kind and courteous. My parents have both had continually very good experiences, with all the carers that call on them both morning and evening, which makes a massive difference to their quality of life at home.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

It's a pleasure to support your parents. Thank you for your kind words

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Review from Jill P (Daughter of Client) published on 12 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have recently changed care providers for my mum as we felt that we needed better support from the management side of the company. This has already proved to be a beneficial change. Mum was slightly reluctant to change at first but is now forging a comfortable relationship with her assigned carer.
Mum is determined to stay as independent as possible and it is hard for her to accept help. Her carer is sensitive to this. Mum doesn’t need personal care just yet but a bit of housework and company is just right for now. It also acts as ‘eyes’ and ‘ears’ for my brother and I who don’t live locally to Mum. It is reassuring to know that we would soon find out if there was a problem but is also a 2-way communication process and I feel secure in contacting Home Instead if there is anything to report regarding Mum, confident in the knowledge that I am being listened to. The app is a brilliant way to monitor the visits made by the carer and is proving incredibly useful.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

I'm so glad to hear that things are working out as you had hoped. It's been a pleasure for the team to get to know your mum.

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Review from David M (Husband of Client) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager has carefully selected an ideal carer for my wife bearing in mind her needs and mental health. The carer is very obliging and helpful and has a quiet and calm manner and has affected a very positive relationship with my wife. She is very sensitive to my wife's needs. At present providing
the personal support and personal care required. Carries out additional domestic tasks very efficiently.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

It's lovely to read your comments, I'm so pleased that your wife is benefitting from and enjoying her visits.

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Review from Ruth H (Daughter of Client) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead was recommended to me by a friend who had also used the service and we have not been disappointed. The care is multifaceted. Our care provider treats Mum with the utmost dignity and respect. In addition, my father has bonded well with our carer and together they have forged a mutual respect
for one another sharing stories and memories. This has been such a relief for me as acknowledging and accepting the need to bring carers into their home has not been an easy decision for Dad. Our carer as well as providing personal care for Mum has had the natural aptitude to break down barriers with Dad. Social interaction is such an important part of care and our carer as well as getting Mum up, washed and dressed in the morning has taken the time to interact with Mum and Dad as a couple. Ultimately our carer is the cohesion in caring for Mum at home and we as a family value her professionalism and the contact she brings with the outside world. Mum 83 with Dementia, Dad 91.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for sharing your experience. It has been a pleasure to get to know your parents.

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Review from Christine M (Daughter of Client) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a long stay in hospital we felt that Dad required more help than we could provide as three daughters living in different parts of the country. From the initial assessment of Dad's needs to the carers starting, the process was personal, empathetic and efficient. The carers encourage Dad to maintain
as much independence as possible while being there to support and assist with whatever is required. No task is too much, they are always cheerful chatty and very respectful.
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Review from Ann S (Daughter of Client) published on 5 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very professional approach is carried out with compassion and empathy when families are most in need by the office staff. The care and attention of all the carers who look after my mother is carried out with genuine dedication and make her happy and content. The support and reassurance they bring
to our home are extremely valuable.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

It was a pleasure to support your mum at such a difficult time. Thank you for trusting us with her care.

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Review from K M (Daughter of Client) published on 5 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91year old Mother needed help getting up and putting to bed.
Home Instead have provided an absolutely outstanding service from Jenni coming to meet me and my Father to the speedy responses if there’s a query and the app is so useful. All the carers have been exceptional and both my parents really
like all of them. Cannot rate them highly enough.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your review. We are so pleased that your parents have been happy with their visits. It's been a pleasure to look after them.

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Review from Madeleine D (Daughter-in-law of Client) published on 1 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so pleased with the service provided by Home Instead and especially the assigned caregiver. Every member of staff has been extremely easy to work with, friendly as well as being extraordinarily discreet and sensitive. To have my mother-in-law treated as someone who just needs help in certain
areas and companionship in others is a delicate balancing act that Home Instead have perfected. It's been a win-win all round. Thank you!
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your kind words. We have shared this with all the team involved. They have very much enjoyed getting to know your mother-in-law.

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Review from Michael A (Son of Client) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
To date, our Mum has been very resistant to any form of home visit, care or help from any outside service, and it took a lot of persuasion to get her to agree to have an initial meeting with Home Instead, and we are so glad she did. From the minute the manager arrived at Mum's she put Mum at ease and
explained everything clearly and fully, and it was agreed that initially, two visits a week would be a good starting point. The carer was carefully chosen by Home instead to match Mum's personal needs, interests, and age, and from the first visit a great rapport has already developed between Mum and the carer. Which is wonderful given Mum's reluctance to accept any outside help. Feedback from each visit via the App is both helpful and most welcome. I would recommend Home Instead to anyone looking for quality, professional and compassionate home care.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

We are so pleased that things are working out so well. It has been a pleasure to help you both.

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Review from H S (Daughter of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has provided care for my father since June 21. They have massively improved his quality of life, and he looks forward to their visits. Over time, they have built up a good rapport with him and encouraged him with showering and getting out and about.
We are always made aware of any changes
and are able to check visits on the app almost in real-time.
I would recommend Home Instead to anyone looking for high-quality care.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your review. It has been a pleasure to look after your dad.

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Review from Gill E (Niece of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful service provided by Home Instead Beverley & Hull.
Professional, caring and flexible.
The manager conducted a thorough home assessment, and one gentleman provides person-centred support to my uncle.
Very grateful; makes a huge difference to a fragile and vulnerable situation.
Thank
you.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your kind words. The team have really enjoyed looking after your uncle.

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Review from C T (Daughter of Client) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Beverley & Hull have been helping my father for several months now and we are delighted with the service they provide. He lives alone and very much looks forward to seeing his carers every day and appreciates the meals they assist with and the cheerful and kind company too. He plays cards
and sometimes goes for a walk and recently has had help with showering. Extremely reliable and attentive - we are very grateful for Home Instead.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you for your kind words. The team have really enjoyed getting to know your Dad and supporting his independence.

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Review from Jacqueline H (Daughter of Client) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Beverley & Hull have been providing support to my elderly mother. We have found the service to be extremely responsive to her needs. She has enjoyed the companionship and supervised shopping that the carers have provided. We feel reassured that she is in good hands and it is very useful
being able to see the visit reports on the app.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your review. We have really enjoyed being able to support your mum.

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Review from Edward W (Client) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife had severe generalised osteoarthritis and was becoming more disabled. A friend mentioned Home Instead so we got in touch. Whole hour slots seemed impressive and the willingness to tackle almost anything sounded helpful. We were quickly aware of the reliability and helpfulness of their staff
even when she became weaker and eventually died at home. Empathy and willingness to help were evident to the end. I was partially paralysed after a stroke so I now knew how to get immediate and sympathetic help as I became less mobile myself. Without exception their service has been impeccable.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Many thanks for your review. We are so pleased to have been able to support you both.

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Review from Geoff C (Son of Client) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager arranged to assess my dad who has Alzheimer's and was very thorough and understanding of his needs and has paired him up with his carer who is kind and caring and includes Dad in all his conversations.
We are delighted with their service and could not recommend them highly enough.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you for your review. So glad we've been able to help your dad.

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Review from Sally B (Wife of Client) published on 30 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been receiving care from Home Instead since July and have been extremely pleased with their service. Care was provided as soon as requested and the service has been reliable, friendly and professional. We are kept informed at all times and can use the excellent app for more detailed information.
Replacement cover has been provided for our regular carer's holidays. All the carers have been so helpful. We have never been let down and we cannot fault the company in any way and highly recommend them to anyone in need of a very caring service.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you very much for your kind words. It really means a lot to us to know that you're happy with the support we're providing.

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Review from Kate P (Daughter of Client) published on 18 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Beverley & Hull have been providing care for my parents over the last 3 months. The carers are extremely reliable and provide a range of support activities in a friendly, professional and respectful manner. There is a brilliant app that helps me stay up to date with visit activities. The
office staff are very efficient and easy to contact. Most importantly my parents are extremely happy with the care they receive. I would not hesitate to recommend.
Reply from Mandy Aitken, Director at Home Instead Beverley & Hull

Thank you very much for your kind words. We have very much enjoyed getting to know your parents.

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Review from Avril A (Client) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel so much more safe, and protected since joining Home Instead Beverley & Hull. I am just helped with hoovering and bed linen change each week. As I age and develop further needs for practical help it will give me peace of mind to know this can be arranged.
The helpers I have met are so reassuring
and warm-hearted. To be in a clean home is a morale booster that I'm enjoying so much. Arthritis makes it painful for me to do hoovering. Thanks to all involved.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you for your kind words. The team have really enjoyed getting to know you too! Many thanks for your trust.

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Review from Justine B (Daughter of Client) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not fault the team at Home Instead. After my father's stroke they were able to provide help almost immediately and their flexible service significantly reduced the worry for myself and my brother. We were very happy with all aspects of care and would not hesitate to use Home Instead in the future.
Many thanks!
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your kind words and for taking the time to share them. The team have really enjoyed meeting and supporting your parents.

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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Home Instead Beverley & Hull is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.989 for Home Instead Beverley & Hull is calculated as follows: ( (94 Excellents x 5) + (1 Goods x 4) ) ÷ 95 Ratings = 4.989
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Beverley & Hull is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (3)

Mandy

Mandy Aitken

Job Title: Managing Director Joined: 2019

Hi, I’m Mandy, the Managing Director of Home Instead in the Beverley & Hull area. I was born and raised in the U.S., then married a Yorkshireman so have lived in the UK since 2005. After many years of working in the financial services sector, I was very eager to find a way to do something that would benefit my community. I feel privileged to have the opportunity to bring the outstanding standard of care provided by Home Instead to our area. I love the values of the company and the positive effect we can have on the lives of our clients and their families.


I will use my years of experience in project management, human resources and training to establish an incredible team of compassionate individuals who want to hit the ground running and provide the care we would expect for our own families. We take our time on calls to make sure that as well as providing much-needed assistance, we can also spend quality time building trusting relationships with our clients, so that we can help them to continue to live their life in the way they want, regardless of their age.

Jennie

Jennie Falconer

Job Title: Care Manager Joined: 2021

Hi, I’m Jennie and I’ve spent over 30 years working within the care industry. My experience includes managing sheltered housing for older people, running a 135 apartment retirement care village and being a registered manager for a charitable trust. I’ve gained my NVQ Registered Managers award and am also a qualified OTAGO programme instructor, a programme that facilitates strength and balance exercise for older people helping to prevent falls at home.


I was drawn to Home Instead because of our shared view of care and support for people in their own home. It’s clear that Home Instead provide quality service and I want to build upon the already amazing team to deliver an efficient, reliable caring service for our clients.


I moved to Beverley to be closer to my son and his family 5 years ago and I absolutely love East Yorkshire. I’m now proud to call Beverley my home.

Caroline

Caroline Gibbons

Job Title: Recruitment & Retention Joined: 2019

Hi, I’m Caroline. I was born and raised in Beverley. I have a love of animals and I enjoy reading and baking (although I am not up to Bake Off standard!), but I often try out new recipes on my friends and family.
After 10 years of working in the pharmaceutical company, I made the big decision to have a complete change of career, enter Home Instead! I am thoroughly enjoying my new role. It is wonderful to work for a company whose ethics are clearly seen from how they engage with their staff to the care they provide to our clients, even to have a small role in that is extremely satisfying. I love spending time with my own grandparents and appreciate the special part they play in family life. This encourages me in my work, because I know I am supporting a service that looks after our clients the same way we would look after our own loved ones.

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