Home Instead Beverley & Hull

1 Mantholme, Molescroft Grange Farm, Grange Way, Beverley HU17 9FS
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Top 20 award
9.9 63 Reviews
  • Home Instead Beverley & Hull, Beverley
Home Instead provides personalised home care for older people that is dignified, reliable and relationship-led. They firmly believe that everyone is different so they don’t offer a ready-made package solution but instead, offer help that is tailored to your needs and will adapt as your needs change. Home Instead offer companionship, home help, personal care, dementia care, and live in care all with the aim of helping you keep living happily at home.

Home Instead Care Professionals are selected to ensure a good match with the person they will be visiting. They are selected for their enthusiasm, friendliness, warmth and empathy above their professional background. This is what helps to build a relationship with the person they care for and their family. All Care Pros undergo extensive background checks and are given high-quality training to give them the confidence, knowledge and skills to care for older people.
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Care Provided by Home Instead Beverley & Hull

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37 – £39
  • Weekly Live-in Care Fees: £1800 – £2000

Fees are fully inclusive of travel with no hidden extras

These prices are only a guideline, please contact Home Instead Beverley & Hull to find out the exact price for your requirements.

Contact Home Instead Beverley & Hull to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead Beverley & Hull to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Emma Wilson (Care Manager)

Home Instead Beverley & Hull Reviews (63)

9.9

Home Instead Beverley & Hull has a Review Score of 9.9 (9.885) out of 10, based on 18 reviews in the last 2 years.
Over all time Home Instead Beverley & Hull has 63 reviews.

Overall Experience
  • 61
  • 2
  • 0
  • 0
  • 0
Date Published
  • 63
  • 7
  • 9
  • 18
  • 45
Reviewer Connection to Home Instead Beverley & Hull
  • 34
  • 12
  • 9
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 63, showing 61-63
Review from Michele H (Daughter of Client) published on 28 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has dementia and needed someone to help out, especially now due to the pandemic!
Care team seem very professional, helpful and obviously kind and caring.
My dad's cleaning company would not come due to coronavirus! So now his carer is helping, keep his home clean and tidy too.
Very pleased.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Toni G (Daughter of Client) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was against having any kind of care but has Dementia and lives 2 hours away from me. Home Instead have been gentle, listened to my Mum's wishes, liaised with me and tailored her package of care to meet her needs, and I feel reassured that this is flexible enough to change as her needs increase.
Mum has quickly made a lovely relationship with her carer and her eyes light up when she arrives. Her carer has gone above and beyond her duties and Mum feels really cared about and as if she is part of the family. Her carer is professional and really well trained and I feel relieved that my Mum is well looked after when I can not be there.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue L (Daughter of Client) published on 12 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum and Dad are 88 and 90. Mum has dementia and Dad has difficulty with mobility. We have caregivers daily for an hour and a half (in the mornings). We have 2 carers sharing the week.
Both carers are very caring and work hard not only to help Mum and Dad but to build a relationship and help them to
feel comfortable with strangers coming into their home. As a result, Mum and Dad have settled well into the routine. The care they provide is consistent, caring and they always arrive on time and complete the hours.
I am very happy to leave them to take care of my parents.
The Manager is kind and caring and quick to answer any queries and action where necessary.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Home Instead Beverley & Hull is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Home Instead Beverley & Hull is calculated as follows: ( (102 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead Beverley & Hull is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.95
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (3)

Mandy

Mandy Aitken

Job Title: Managing Director Joined: 2019

Hi, I’m Mandy, the Managing Director of Home Instead in the Beverley & Hull area. I was born and raised in the U.S., then married a Yorkshireman so have lived in the UK since 2005. After many years of working in the financial services sector, I was very eager to find a way to do something that would benefit my community. I feel privileged to have the opportunity to bring the outstanding standard of care provided by Home Instead to our area. I love the values of the company and the positive effect we can have on the lives of our clients and their families.


I will use my years of experience in project management, human resources and training to establish an incredible team of compassionate individuals who want to hit the ground running and provide the care we would expect for our own families. We take our time on calls to make sure that as well as providing much-needed assistance, we can also spend quality time building trusting relationships with our clients, so that we can help them to continue to live their life in the way they want, regardless of their age.

Emma

Emma Wilson

Job Title: Registered Care Manager Joined: 2019

Emma joined us back in 2019 as one of our very first Care Professinals. Since then, she has worked her way through several office roles and is now our Registered Manager

Caroline

Caroline Gibbons

Job Title: Recruitment & Retention Joined: 2019

Hi, I’m Caroline. I was born and raised in Beverley. I have a love of animals and I enjoy reading and baking (although I am not up to Bake Off standard!), but I often try out new recipes on my friends and family.
After 10 years of working in the pharmaceutical company, I made the big decision to have a complete change of career, enter Home Instead! I am thoroughly enjoying my new role. It is wonderful to work for a company whose ethics are clearly seen from how they engage with their staff to the care they provide to our clients, even to have a small role in that is extremely satisfying. I love spending time with my own grandparents and appreciate the special part they play in family life. This encourages me in my work, because I know I am supporting a service that looks after our clients the same way we would look after our own loved ones.

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