Home Instead Beverley & Hull

1 Mantholme, Molescroft Grange Farm, Grange Way, Beverley HU17 9FS
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Top 20 award
10 57 Reviews
  • Home Instead Beverley & Hull, Beverley
Home Instead provides personalised home care for older people that is dignified, reliable and relationship-led. They firmly believe that everyone is different so they don’t offer a ready-made package solution but instead, offer help that is tailored to your needs and will adapt as your needs change. They offer companionship, home help, personal care, and dementia care, all with the aim of helping you keep living happily at home.

Home Instead CAREGivers are hand-picked to match the personality of the person they will be visiting. They are selected for their enthusiasm, friendliness, warmth and empathy above their professional background. This is what helps to build a relationship with the person they care for and their family. All CAREGivers undergo extensive background checks and are given high-quality training to give them the confidence, knowledge and skills to care for older people.
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Care Provided by Home Instead Beverley & Hull

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Jennie Falconer (Care Manager)

Home Instead Beverley & Hull Reviews (57)

10

Home Instead Beverley & Hull has a Review Score of 10 (9.989) out of 10, based on 16 reviews in the last 2 years.
Over all time Home Instead Beverley & Hull has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead Beverley & Hull
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Total of 57, showing 41-57
Review from Nikki M (Daughter of Client) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my father had stayed with us in April it became apparent that he would need some care and support in his own home, as we live some distance apart. Within 24 hours of contacting Home Instead, cover had been arranged for an almost immediate start. The carers are attentive and discreet, the mobile
app is reassuring and allows me to keep up to date with his care. There is excellent communication from the office and nothing has been too much trouble. I cannot recommend them highly enough.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

So lovely to read this. The team have really enjoyed getting to know your Dad. Thank you very much for your feedback.

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Review from Jan G (Daughter of Client) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been delighted with the care and support Mum has received to date and as family we have felt re-assured by the competence and responsiveness of her carers and of the managers we have worked with, to set up our current package. The app is excellent and allows us to see exactly what has happened
on each visit. At the moment Mum receives two visits of an hour per week to help her with her personal care, a little meal prep and some light housework, however it is very reassuring to know that we can add to this should Mum's needs change. All the carers Mum has met have been kind, friendly and professional in approach and are clearly interested in getting to know her and establishing a good relationship with her. We feel confident that they are focused on her and her welfare throughout the visits. We are very pleased with our choice of Home Instead Beverley & Hull and have recommended to several people on the basis of our experience.
Reply from Mandy Aitken, Director at Home Instead Beverley & Hull

Thank you so much for your comments. We are so pleased to be able to support your mum. She is a lovely lady who all the Caregivers really enjoy visiting. Many thanks!

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Review from Sandra E (Daughter of Client) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When making initial enquiries we wanted to ensure that Home Instead could offer flexible support for Dad, ensuring his independence wasn't taken away but that he received the support he needed and the routines he was familiar with were maintained. Home Instead gave us time to talk through our queries
and concerns responding appropriately, always with our Dad's best interests at heart. They found a caregiver who was understanding and adapted to Dad's needs and recognised that time is needed to build a relationship of trust between the caregiver and dad, maintaining close contact with us to ensure visits run smoothly. We are very impressed so far with the professionalism and caring, patient nature of Dad's caregiver. For us it was important to find an organisation that put Dad at the centre of what they do, was reliable, flexible and responsive to our comments and dad’s needs and for this reason, we would highly recommend Home Instead.
Reply from Mandy Aitken, Director at Home Instead Beverley & Hull

Thank you so much for your comments. We’re so pleased that we’ve been able to help support your dad to remain living at home.

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Review from Catherine F (Daughter of Client) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In August 2020 my siblings and I decided that we needed more care for our elderly parents than we alone were able to provide. After speaking to several Care Agencies we decided that Home Instead were the best fit for our parents' requirements. The service provided by Home Instead; both by Caregivers
and the office team, has been efficient, professional and caring from the start. We are pleased that a fairly small number of Caregivers work with our parents in a very caring but professional manner. Seeing the same people regularly has enabled a good rapport to develop between our parents and the Caregivers. Our father has Vascular Dementia and our mother has type one Diabetes and the Caregivers have adapted and coped well with our parents' rather complex needs. Our parents are very happy with the support provided by the Home Instead Caregivers, and their presence at the beginning and end of each day is very reassuring for my siblings and I, as we feel that our parents are in safe hands.
Reply from Mandy Aitken, Director at Home Instead Beverley & Hull

Thank you so much for the feedback. I'm so pleased that we've been able to give you and your family peace of mind. The team have really enjoyed getting to know your parents. Many thanks!

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Review from T B (Daughter of Client) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very beginning of our relationship with Home Instead it has continued to be excellent, professional and flexible. The Management and caregivers have gone above and beyond our expectations in providing care for our elderly father. We appreciate their hard work, particularly during these covid
restrictions.
Reply from Mandy Aitken, Director at Home Instead Beverley & Hull

Thank you so much for your feedback. The whole team have really enjoyed working with your family to make sure that your dad remains safe and happy at home. Many thanks!

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Review from Lesley E (Daughter of Client) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been providing care for my Dad since July last year. We are delighted with the support he is getting. A team of 4 lovely CareGivers visit and all 4 provide an impressive combination of warm support and professional care. Dad really appreciates the way that the Carers look out for
him, providing useful reminders around his medication, helping him keep his shopping list up to date etc. As a family, we could not be happier with the way that they have fitted in and the relationship they've built with Dad.
I'm also really grateful for the responsive management of the service. Whenever a query arises, or a change is needed to Dad's care, the Care Manager has been fast to reply and to make a change which gives us a lot of confidence for the future as his needs evolve.
Reply from Mandy Director, Mandy at Home Instead Beverley & Hull

Thank you so much for your feedback. As a team we are all very fond of your dad which makes looking after his needs a real pleasure. Many thanks!

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Review from Andy A (Son of Client) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been using the service for daily visits for 4 or 5 months now. She suffers from a debilitating condition which means she is housebound and needs help getting out of bed, with personal care, preparing meals and going to bed at night. She receives 3 visits a day and benefits greatly from
the care provided. Without it, she would not have been able to remain in her own home. The carers are all lovely people who make a real difference to her life. They are friendly, efficient and clearly care about their clients.
Reply from Mandy Aitken, Director at Home Instead Beverley & Hull

Thank you for your kind words. The team have really enjoyed getting to know your mum.

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Review from Phil R (Son of Client) published on 14 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has given me peace of mind that a kind, professional carer is checking that my dad is OK every day when I live 2-hours drive away. It means that my father can remain in his own home (which is what he dearly wants) in his older years. It means too that if Dad's support needs change that
the package of care can be easily flexed to accommodate these changes. Home Instead has been totally professional and supportive in their care. They communicate well and consistently. I would not hesitate to highly recommend them.
Reply from Mandy Director, Mandy at Home Instead Beverley & Hull

Thank you for your kind words. We are so pleased that we've been able to support you and your dad.

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Review from Carole B (Daughter of Client) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were new to the whole process of finding a care provider but Home Instead were brilliant! The caregiver chosen was ideal and very accommodating and flexible. It was just what we were looking for. We cannot recommend the team highly enough.
Reply from Mandy, Director at Home Instead Beverley & Hull

Thank you so much for your kind words. It has been a pleasure to get to know your mum.

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Review from Archie G (Son of Client) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Home Instead for approximately the last 3 months. The ladies who visit mum are very courteous, arrive on time, and are very good with mum. Mum really looks forward to and enjoys their visits. I would have no hesitation in recommending Home Instead to anyone. They undertake regular reviews
to ensure mums needs are seen to, adjusting as necessary, for example, due to the darker evenings. Personally, I find the app very useful, this allows me to see how mum is, activities can be modified to suit any changing circumstances.
As stated earlier, I would highly recommend them to anyone. A friend recommended Home Instead to me as they were being used by his parents, this is how I became aware of their excellent service.
Reply from Mandy Aitken, Managing Director at Home Instead Beverley & Hull

Thank you so much for your feedback. It means a lot to the team that you’re both happy with the support we provide. The Caregivers have all really enjoyed getting to know your mum and spending time with her.

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Review from Chris T (Client) published on 14 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently had the need to call on the services of Home Instead Senior Care. I found them to be a professional well organised and friendly service. The staff are caring and supportive keeping in touch on a regular basis. I would highly recommend them for anyone needing short or long term care/
home service
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Review from I S (Son of Client) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my dad needed a little extra help at home, I contacted Home Instead. They were very understanding of our needs, helping Dad and the family on our journey together; which contributed to our Dad's happiness considerably. Near the end and when Dad needed the specialist care, Home Instead exceeded
my expectations. The quality of care and the sincerity of the caregivers made Dad's last days special. Leaving close family with fond memories.
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Review from Laara B (Client) published on 13 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I began using Home Instead care about a month ago after having been in hospital. At that time I was still very week and needed help with washing myself and general household upkeep. The carer allotted to me is wonderful in so many ways. She makes me feel comfortable about being washed (which I was dreading),
she vacuums, dusts and cleans so cheerfully so that I am never made to feel as if I am imposing by asking for this help. My garden had become pretty weed-infested whilst in hospital and she cheerfully cleaned it all away. I feel truly blessed that my daughter hired Home Instead to help me at this new stage of my life. Furthermore, my carer fetches my medicines if the pharmacy cannot deliver and Home Instead have helped me locate a reliable professional who can fix a safety rail by the back steps. I really recommend them most highly!
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Review from Nicky A (Daughter of Client) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has dementia which has got gradually worse since Dad passed away. As myself and my sister work fulltime, we needed initially someone to come in and check on Mum in a morning to make sure she was dressed, had breakfast and taken medication. Mum was reluctant at first but has very quickly got used
to her caregivers and looks forward to seeing them. The mobile app works well and informs us what Mum has been up to and if any foods are running low. Mum particularly enjoyed recently making pancakes with her caregiver. The system works well because you can gradually tailor the care package to suit your individual needs.
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Review from Michele H (Daughter of Client) published on 28 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has dementia and needed someone to help out, especially now due to the pandemic!
Care team seem very professional, helpful and obviously kind and caring.
My dad's cleaning company would not come due to coronavirus! So now his carer is helping, keep his home clean and tidy too.
Very pleased.
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Review from Toni G (Daughter of Client) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was against having any kind of care but has Dementia and lives 2 hours away from me. Home Instead have been gentle, listened to my Mum's wishes, liaised with me and tailored her package of care to meet her needs, and I feel reassured that this is flexible enough to change as her needs increase.
Mum has quickly made a lovely relationship with her carer and her eyes light up when she arrives. Her carer has gone above and beyond her duties and Mum feels really cared about and as if she is part of the family. Her carer is professional and really well trained and I feel relieved that my Mum is well looked after when I can not be there.
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Review from Sue L (Daughter of Client) published on 12 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum and Dad are 88 and 90. Mum has dementia and Dad has difficulty with mobility. We have caregivers daily for an hour and a half (in the mornings). We have 2 carers sharing the week.
Both carers are very caring and work hard not only to help Mum and Dad but to build a relationship and help them to
feel comfortable with strangers coming into their home. As a result, Mum and Dad have settled well into the routine. The care they provide is consistent, caring and they always arrive on time and complete the hours.
I am very happy to leave them to take care of my parents.
The Manager is kind and caring and quick to answer any queries and action where necessary.
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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Home Instead Beverley & Hull is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.989 for Home Instead Beverley & Hull is calculated as follows: ( (94 Excellents x 5) + (1 Goods x 4) ) ÷ 95 Ratings = 4.989
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Beverley & Hull is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (3)

Mandy

Mandy Aitken

Job Title: Managing Director Joined: 2019

Hi, I’m Mandy, the Managing Director of Home Instead in the Beverley & Hull area. I was born and raised in the U.S., then married a Yorkshireman so have lived in the UK since 2005. After many years of working in the financial services sector, I was very eager to find a way to do something that would benefit my community. I feel privileged to have the opportunity to bring the outstanding standard of care provided by Home Instead to our area. I love the values of the company and the positive effect we can have on the lives of our clients and their families.


I will use my years of experience in project management, human resources and training to establish an incredible team of compassionate individuals who want to hit the ground running and provide the care we would expect for our own families. We take our time on calls to make sure that as well as providing much-needed assistance, we can also spend quality time building trusting relationships with our clients, so that we can help them to continue to live their life in the way they want, regardless of their age.

Jennie

Jennie Falconer

Job Title: Care Manager Joined: 2021

Hi, I’m Jennie and I’ve spent over 30 years working within the care industry. My experience includes managing sheltered housing for older people, running a 135 apartment retirement care village and being a registered manager for a charitable trust. I’ve gained my NVQ Registered Managers award and am also a qualified OTAGO programme instructor, a programme that facilitates strength and balance exercise for older people helping to prevent falls at home.


I was drawn to Home Instead because of our shared view of care and support for people in their own home. It’s clear that Home Instead provide quality service and I want to build upon the already amazing team to deliver an efficient, reliable caring service for our clients.


I moved to Beverley to be closer to my son and his family 5 years ago and I absolutely love East Yorkshire. I’m now proud to call Beverley my home.

Caroline

Caroline Gibbons

Job Title: Recruitment & Retention Joined: 2019

Hi, I’m Caroline. I was born and raised in Beverley. I have a love of animals and I enjoy reading and baking (although I am not up to Bake Off standard!), but I often try out new recipes on my friends and family.
After 10 years of working in the pharmaceutical company, I made the big decision to have a complete change of career, enter Home Instead! I am thoroughly enjoying my new role. It is wonderful to work for a company whose ethics are clearly seen from how they engage with their staff to the care they provide to our clients, even to have a small role in that is extremely satisfying. I love spending time with my own grandparents and appreciate the special part they play in family life. This encourages me in my work, because I know I am supporting a service that looks after our clients the same way we would look after our own loved ones.

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