Home Instead Beverley & Hull

Home Instead Beverley & Hull have been providing support to my elderly mother. We have found the service to be extremely responsive to her needs. She has enjoyed the companionship and supervised shopping that the carers have provided. We feel reassured that she is in good hands and it is very useful being able to see the visit reports on the app.

My wife had severe generalised osteoarthritis and was becoming more disabled. A friend mentioned Home Instead so we got in touch. Whole hour slots seemed impressive and the willingness to tackle almost anything sounded helpful. We were quickly aware of the reliability and helpfulness of their staff even when she became weaker and eventually died at home. Empathy and willingness to help were evident to the end. I was partially paralysed after a stroke so I now knew how to get immediate and sympathetic help as I became less mobile myself. Without exception their service has been impeccable.

We are delighted with their service and could not recommend them highly enough.

We have been receiving care from Home Instead since July and have been extremely pleased with their service. Care was provided as soon as requested and the service has been reliable, friendly and professional. We are kept informed at all times and can use the excellent app for more detailed information. Replacement cover has been provided for our regular carer's holidays. All the carers have been so helpful. We have never been let down and we cannot fault the company in any way and highly recommend them to anyone in need of a very caring service.

Home Instead Beverley & Hull have been providing care for my parents over the last 3 months. The carers are extremely reliable and provide a range of support activities in a friendly, professional and respectful manner. There is a brilliant app that helps me stay up to date with visit activities. The office staff are very efficient and easy to contact. Most importantly my parents are extremely happy with the care they receive. I would not hesitate to recommend.

The helpers I have met are so reassuring and warm-hearted. To be in a clean home is a morale booster that I'm enjoying so much. Arthritis makes it painful for me to do hoovering. Thanks to all involved.

I could not fault the team at Home Instead. After my father's stroke they were able to provide help almost immediately and their flexible service significantly reduced the worry for myself and my brother. We were very happy with all aspects of care and would not hesitate to use Home Instead in the future. Many thanks!

After my father had stayed with us in April it became apparent that he would need some care and support in his own home, as we live some distance apart. Within 24 hours of contacting Home Instead, cover had been arranged for an almost immediate start. The carers are attentive and discreet, the mobile app is reassuring and allows me to keep up to date with his care. There is excellent communication from the office and nothing has been too much trouble. I cannot recommend them highly enough.

We have been delighted with the care and support Mum has received to date and as family we have felt re-assured by the competence and responsiveness of her carers and of the managers we have worked with, to set up our current package. The app is excellent and allows us to see exactly what has happened on each visit. At the moment Mum receives two visits of an hour per week to help her with her personal care, a little meal prep and some light housework, however it is very reassuring to know that we can add to this should Mum's needs change. All the carers Mum has met have been kind, friendly and professional in approach and are clearly interested in getting to know her and establishing a good relationship with her. We feel confident that they are focused on her and her welfare throughout the visits. We are very pleased with our choice of Home Instead Beverley & Hull and have recommended to several people on the basis of our experience.

When making initial enquiries we wanted to ensure that Home Instead could offer flexible support for Dad, ensuring his independence wasn't taken away but that he received the support he needed and the routines he was familiar with were maintained. Home Instead gave us time to talk through our queries and concerns responding appropriately, always with our Dad's best interests at heart. They found a caregiver who was understanding and adapted to Dad's needs and recognised that time is needed to build a relationship of trust between the caregiver and dad, maintaining close contact with us to ensure visits run smoothly. We are very impressed so far with the professionalism and caring, patient nature of Dad's caregiver. For us it was important to find an organisation that put Dad at the centre of what they do, was reliable, flexible and responsive to our comments and dad’s needs and for this reason, we would highly recommend Home Instead.

In August 2020 my siblings and I decided that we needed more care for our elderly parents than we alone were able to provide. After speaking to several Care Agencies we decided that Home Instead were the best fit for our parents' requirements. The service provided by Home Instead; both by Caregivers and the office team, has been efficient, professional and caring from the start. We are pleased that a fairly small number of Caregivers work with our parents in a very caring but professional manner. Seeing the same people regularly has enabled a good rapport to develop between our parents and the Caregivers. Our father has Vascular Dementia and our mother has type one Diabetes and the Caregivers have adapted and coped well with our parents' rather complex needs. Our parents are very happy with the support provided by the Home Instead Caregivers, and their presence at the beginning and end of each day is very reassuring for my siblings and I, as we feel that our parents are in safe hands.

From the very beginning of our relationship with Home Instead it has continued to be excellent, professional and flexible. The Management and caregivers have gone above and beyond our expectations in providing care for our elderly father. We appreciate their hard work, particularly during these covid restrictions.

I'm also really grateful for the responsive management of the service. Whenever a query arises, or a change is needed to Dad's care, the Care Manager has been fast to reply and to make a change which gives us a lot of confidence for the future as his needs evolve.

My Mum has been using the service for daily visits for 4 or 5 months now. She suffers from a debilitating condition which means she is housebound and needs help getting out of bed, with personal care, preparing meals and going to bed at night. She receives 3 visits a day and benefits greatly from the care provided. Without it, she would not have been able to remain in her own home. The carers are all lovely people who make a real difference to her life. They are friendly, efficient and clearly care about their clients.

Home Instead has given me peace of mind that a kind, professional carer is checking that my dad is OK every day when I live 2-hours drive away. It means that my father can remain in his own home (which is what he dearly wants) in his older years. It means too that if Dad's support needs change that the package of care can be easily flexed to accommodate these changes. Home Instead has been totally professional and supportive in their care. They communicate well and consistently. I would not hesitate to highly recommend them.

We were new to the whole process of finding a care provider but Home Instead were brilliant! The caregiver chosen was ideal and very accommodating and flexible. It was just what we were looking for. We cannot recommend the team highly enough.

As stated earlier, I would highly recommend them to anyone. A friend recommended Home Instead to me as they were being used by his parents, this is how I became aware of their excellent service.

I have recently had the need to call on the services of Home Instead Senior Care. I found them to be a professional well organised and friendly service. The staff are caring and supportive keeping in touch on a regular basis. I would highly recommend them for anyone needing short or long term care/ home service

When my dad needed a little extra help at home, I contacted Home Instead. They were very understanding of our needs, helping Dad and the family on our journey together; which contributed to our Dad's happiness considerably. Near the end and when Dad needed the specialist care, Home Instead exceeded my expectations. The quality of care and the sincerity of the caregivers made Dad's last days special. Leaving close family with fond memories.

I began using Home Instead care about a month ago after having been in hospital. At that time I was still very week and needed help with washing myself and general household upkeep. The carer allotted to me is wonderful in so many ways. She makes me feel comfortable about being washed (which I was dreading), she vacuums, dusts and cleans so cheerfully so that I am never made to feel as if I am imposing by asking for this help. My garden had become pretty weed-infested whilst in hospital and she cheerfully cleaned it all away. I feel truly blessed that my daughter hired Home Instead to help me at this new stage of my life. Furthermore, my carer fetches my medicines if the pharmacy cannot deliver and Home Instead have helped me locate a reliable professional who can fix a safety rail by the back steps. I really recommend them most highly!