Over all time Care Solutions St Helens has 1 review.
Overall Experience
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Review from John M (Son of Client) published on 28 August 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
My father has been provided with care by iCare Solutions since February of this year. The care he has received has been outstanding. The team of carers that help him get dressed and washed/showered every day are an amazing group of people. They not only provide him with a service but are all genuinely
kind and caring people who make my Dad feel good about himself and they are always laughing together. He is always smiling at the end of their visit because they have become friends to him and he enjoys spending time with them. It doesn't matter who comes on the rota he always receives the same level of care and respect. I cannot fault the company and the brilliant carers who come each day and brighten his day and mine.
I really value all of these awesome people and could not recommend them highly enough.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
2 Jun 2021
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Care Solutions St Helens
What Type of Services does Care Solutions St Helens offer?
Care Solutions St Helens offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Solutions St Helens to verify any information. View our terms and conditions. Care Solutions St Helens has an Basic Service - more info.