Exceptional Care at Home (Hertfordshire)

Mum is being looked after by two ladies, both girls are capable and trustworthy. One is slightly better and makes time to spend with Mum when she finishes her work and is more aware when things are not normal, like a rash or if Mum needs medical attention. Both come on time, but one leaves early and stays the time she needs to spend at Mum's. I can trust both. They are capable and trustworthy, hope it carries this way.

Very good. Excellent carers being on time.

Thank you so much.

The carer has been caring for my husband for quite a while now and I want to say how amazing he is. He gives him a bed bath, cleans his teeth he helps me a lot with the washing machine and the dishwasher. He does everything where I need help. Now he is helping my husband to walk with a stick, not the walker and he is taking him round the corridors here in the block of flats and he's being wonderful with him. I cannot praise him enough.

I could not have managed without her and am so grateful I was given such a lovely person to help me.

My carers visit me four times daily following a month in hospital. It would not have been possible to come home without their support. They willingly do what I ask with kindness and care and have the initiative to suggest how to make my daily living easier. Always polite and punctual. Thank you.

The carer who looks after my brother has a kind and gentle manner. He shows lots of patience and understanding towards him, taking time and never rushing. He makes conversation with my brother and always shows an interest. The tasks the carer carries out are done efficiently and professionally. The carer is always polite and cheerful with other family members.

The carer is always punctual, helpful and of a cheery disposition. He takes his responsibility seriously and always with consideration for his client. He is respectful, takes pride in his work and does a good job.

They have been so clean, polite and friendly and also, which is so important, they give time to the patient and they are very friendly and warm. It's a pleasure to have them in our home.

I am happy with the carers who come to me. One staff member in particular is very helpful and supports me to get on with my life. Another staff member comes here every Monday on the first carer's day off. She is also very good. The only problem for me is that one and a half hours a day is very short.

The prescribed care has made a huge difference in terms of the respite the family members need. They are young lads and shine mostly in helping the client to get changed and be transferred using the Sara Steady. As women, we are the family members who help the client in an appropriate way when he is still and needs extra leverage to get up from his chair (tends to have no energy in his legs even when positioned behind his nose) but the carers are not able to help him up at all. Showering has not been a daily task yet either. After they arrive the client becomes incredibly stiff and drowsy we are trying to find out what causes this symptom. The carers have been outstanding in their promptness and medication administration. They are on time and very friendly. There are big positives along these habits.

I am very happy with the service provided.

Only one word 'Outstanding' - always on time, will always considerExceptional Care at Home

Both carers provided excellent service, preparing 2 meals per day and doing some shopping for food as needed. The main carer performed laundry and linen changing and both took care to keep my space clear of clutter and dust. They would have done more but I was modest in my requests. The main carer even gave me a birthday card, chocolates and flowers on the relevant day, which pleased me greatly.

This agency really lives up to its name. My son has had carers in the past but this is the first time he is truly happy and content. They are truly carers in the literal meaning of the word. All the carers involved with my son go over and above what is required of them and I couldn't be happier. I can go about my day without a care in the world because I am confident in knowing that he is well cared for.

Always willing to do what is asked and often without being asked, and especially good with personal care.

The carer is very nice to my mum and mum is always looking forward to seeing her. She listens to corrections and pays attention to details. What I like about her most is she is always on time and never in a hurry to leave. She gives my mum respect and always has something to chat about with her.

Kind and gentle carers. Helpful and treated my grandparents with dignity in their own home. Very friendly and understanding of my nan having dementia. Calm and quiet and would choose to be cared for by them. One staff member in particular is so lovely. Thank you very much.

Carers are kind, polite, pleasant and professional. Always very helpful and punctual. If they are going to be late they try to let us know in advance if possible. I am happy with their service.

Helpful, reliable and sociable.