Care Provided by Exceptional Care at Home (Hertfordshire)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Wound Dressing
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Exceptional Care at Home (Hertfordshire) to get a personalised quote
Live in care £1250 week
£25hourly
The price(s) shown are provided by the agency. Contact Exceptional Care at Home (Hertfordshire) for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- Exceptional Care At Home Ltd
- Private Owned
Person in charge
- Omowunmi Raufu (Managing Director)
Are you the Owner/Manager of Exceptional Care at Home (Hertfordshire)?View your Advertising Options
Exceptional Care at Home (Hertfordshire) Reviews (92)
9.9
Exceptional Care at Home (Hertfordshire) has a Review Score of 9.9 (9.868) out of 10, based on 23 reviews in the last 2 years.
Over all time Exceptional Care at Home (Hertfordshire) has 92 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Exceptional Care at Home (Hertfordshire)
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Review from B B (Guardian of Client) published on 4 November 2021 Submitted via Postal Card•
Overall Experience
The company is very professional. The staff are polite and keen to learn.
The company is very professional. The staff are polite and keen to learn.
↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Hertfordshire)
Thank you so much, you are welcome to Exceptional Care at Home, we’re absolutely delighted to have you on board with us. It's much appreciated.
Review from Steven O (Son of Client) published on 16 August 2021 Submitted via Postal Card•
Overall Experience
Friendly and knowledgeable.
Friendly and knowledgeable.
↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Hertfordshire)
We are very pleased to know our staff are Friendly and Kwonlegable. I take a lot of pride in training and providing them with Exceptional Quality knowledge. Our aim is to promote all our Service Uses independent, choice and wellbeing.
Thank you so much for this wonderful feedback.
Review from Ray T (Client / Service User) published on 28 April 2021 Submitted via Postal Card•
Overall Experience
Care has been good so far and I'm happy with the overall service. Carer adapts to my ways around the house and is an ex-nurse so understands my stroke symptoms. Would like to be helped to bed a little later.
Care has been good so far and I'm happy with the overall service. Carer adapts to my ways around the house and is an ex-nurse so understands my stroke symptoms. Would like to be helped to bed a little later.
↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Hertfordshire)
We are so happy with this amazing feedback, we promise to continue providing exceptional quality care in your home, all our carers are highly trained and experienced in providing outstanding quality care. We will look into settling you to bed later. Thank you, your feedback is extremely important to us.
Review from John O (Client / Service User) published on 29 March 2021 Submitted via Postal Card•
Overall Experience
I have found the service to be excellent although the time of arrival varies too much. The service provided is professional and pleasant.
I have found the service to be excellent although the time of arrival varies too much. The service provided is professional and pleasant.
↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Hertfordshire)
Thank you so much for your feedback, we're very grateful.
Review from Esther W (Client / Service User) published on 4 March 2021 Submitted via Website•
Overall Experience
I have been using Exceptional Care at Home for my care since last year! All the staff are excellent carers, they make all my visits on time and well-structured. They have followed the COVID-19 government’s rules at all times! The carers are exceptionally kind, patient, very respectful and honest! I...
I have been using Exceptional Care at Home for my care since last year! All the staff are excellent carers, they make all my visits on time and well-structured. They have followed the COVID-19 government’s rules at all times! The carers are exceptionally kind, patient, very respectful and honest! I cannot praise the carers and the management team enough. I feel very comfortable contacting the office with any queries and I know I will be offered exceptional support and advice.
↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Hertfordshire)
Thank you so much for this amazing feedback, our amazing team are always dedicated and Willing to help. We promise to always provide exceptional quality care in your home!
Review from S L (Client / Service User) published on 9 February 2021 Submitted via Postal Card•
Overall Experience
I have received exceptional care. The person provided for my care has gone above and beyond all expectations and I have been matched perfectly! My carer is an excellent conversationalist with similar interests with a candid and sympathetic attitude towards my needs.
I have received exceptional care. The person provided for my care has gone above and beyond all expectations and I have been matched perfectly! My carer is an excellent conversationalist with similar interests with a candid and sympathetic attitude towards my needs.
↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Hertfordshire)
Thank you for such amazing feedback! We promise to always provide exceptional care in your home.
Review from H S (Daughter-in-law of Client) published on 29 January 2021 Submitted via Postal Card•
Overall Experience
Carers have provided good, consistent care and attention to the patient. They comply with covid rules (ie PPE). They communicate well with patients and family members. They convey a patient and caring attitude to the patient and are happy to help with requests. They are sensitive to patient's needs...
Carers have provided good, consistent care and attention to the patient. They comply with covid rules (ie PPE). They communicate well with patients and family members. They convey a patient and caring attitude to the patient and are happy to help with requests. They are sensitive to patient's needs and are thorough in terms of providing intimate personal care.
↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Hertfordshire)
We are very passionate about providing exceptional quality care! Thank you for this amazing feedback, we promise to continue!
Review from Jigar B (Relative of Client) published on 23 December 2020 Submitted via Website•
Overall Experience
Without this agency, my brother wouldn't have had a backup carer during difficult times of COVID. I had to call various agencies for the duration of 1 week but was turned down due to short notice and lack of capacity and struggle to find a carer in quick time seemed over, but not until I called...
Without this agency, my brother wouldn't have had a backup carer during difficult times of COVID. I had to call various agencies for the duration of 1 week but was turned down due to short notice and lack of capacity and struggle to find a carer in quick time seemed over, but not until I called this agency who knew we needed urgent help and took the search for a carer seriously.
The agencies were always giving regular updates for the search of a carer and met the requirements we needed support for. The person who helped me with the search, I would like to thank her for the support.
The agencies were always giving regular updates for the search of a carer and met the requirements we needed support for. The person who helped me with the search, I would like to thank her for the support.
Keep the great support you are giving to the community.
↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Hertfordshire)
We are delighted we were able to help and get your brother, our client, a suitable carer in this pandemic period! We promise to always give back to our community.Thank you.
Review from E R (Client / Service User) published on 23 December 2020 Submitted via Postal Card•
Overall Experience
Had an amazing first day. The member of staff was kind, explained everything to me so I could understand. She helped me wrap my presents, which was fun, we both were laughing and chatting, made me feel so relaxed. She is very kind, patient and very nice to be around.
Had an amazing first day. The member of staff was kind, explained everything to me so I could understand. She helped me wrap my presents, which was fun, we both were laughing and chatting, made me feel so relaxed. She is very kind, patient and very nice to be around.
↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Hertfordshire)
We are very happy to receive this encouraging feedback; we promise to always provide exceptional, quality care! Thank you.
Review from Jane A (Client / Service User) published on 14 October 2020 Submitted via Postal Card•
Overall Experience
The care has been exceptional. We are well looked after and cared for. I am very happy and comfortable. The management is first class. I would recommend Exceptional Care At Home to everyone.
The care has been exceptional. We are well looked after and cared for. I am very happy and comfortable. The management is first class. I would recommend Exceptional Care At Home to everyone.
↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Hertfordshire)
It has been a pleasure to be looking after you. We promise to continue to provide Exceptional Care in your home.
Review from Laila T (Granddaughter of Client) published on 26 March 2020 Submitted via Website•
Overall Experience
From day one, I felt like my nan was in good hands, the carer was friendly and professional. My nan was fond of her and her colleagues that provided support during her care.
Thank you very much for all that you did during her lifetime it was well appreciated.
From day one, I felt like my nan was in good hands, the carer was friendly and professional. My nan was fond of her and her colleagues that provided support during her care.
Thank you very much for all that you did during her lifetime it was well appreciated.
↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Hertfordshire)
Thank you for your kind review, We promise to always do our best.
Review from Taiwo S (Granddaughter of Client) published on 4 February 2020 Submitted via Website•
Overall Experience
Excellent and professional care service provider.
My grandmother is so well taken care of and we as a family are very satisfied with your services and the managements' response to our various requests is so amazing!
My grandmother is so well taken care of and we as a family are very satisfied with your services and the managements' response to our various requests is so amazing!
We are saying a very big thank you and we appreciate all your efforts, this is...
Excellent and professional care service provider.
My grandmother is so well taken care of and we as a family are very satisfied with your services and the managements' response to our various requests is so amazing!
My grandmother is so well taken care of and we as a family are very satisfied with your services and the managements' response to our various requests is so amazing!
We are saying a very big thank you and we appreciate all your efforts, this is on behalf of the whole family home and abroad.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 October 2021Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (0)
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Exceptional Care at Home (Hertfordshire) to verify any information. View our terms and conditions. Exceptional Care at Home (Hertfordshire) has a Basic Service -what a Basic Service includes.