I was impressed by their warm welcome and professional attitudeM B(Client / Service User)
The carer was extremely competent and very friendlySteven B(Son of Client/Service User)
The care she has been receiving has helped her to rebuild her confidence and independence backDanielle(Daughter of Client/Service User)
I was impressed by their warm welcome and professional attitudeM B(Client / Service User)
The carer was extremely competent and very friendlySteven B(Son of Client/Service User)
The care she has been receiving has helped her to rebuild her confidence and independence backDanielle(Daughter of Client/Service User)
Caremark Liverpool is an award-winning home care provider, committed to delivering the very best care service in the city. Home care services are offered to children, adults and the elderly, supporting individuals to live comfortably and independently in their own homes.
Their dedicated team of Care Assistants deliver flexible, personalised support tailored to each individual. The care provided is wide ranging and includes personal care, medication support, housekeeping, shopping, meal preparation,...
Caremark Liverpool is an award-winning home care provider, committed to delivering the very best care service in the city. Home care services are offered to children, adults and the elderly, supporting individuals to live comfortably and independently in their own homes.
Their dedicated team of Care Assistants deliver flexible, personalised support tailored to each individual. The care provided is wide ranging and includes personal care, medication support, housekeeping, shopping, meal preparation, companionship, reducing isolation, accessing healthcare services, attending social activities and support within the local community. Specialist and complex care is also available, including support for individuals with long term conditions, disabilities, dementia and higher level clinical needs, delivered by trained and experienced staff.
The service operates 24 hours a day, 365 days a year, giving clients and their families complete peace of mind. The manager brings 20 years of experience within the sector and is the proud winner of the Home Care Registered Manager Award at The Great British Care Awards 2024.
Free, no-obligation assessments are available to help individuals and their loved ones decide on the type of care that is right for them. The friendly team are on hand to guide clients through the whole process, from the very first call right through to when care begins. Time is taken to understand each person's needs, explain the options available including whether they may be eligible for local authority funding.
Caremark Liverpool is regulated by the Care Quality Commission and takes pride in delivering high quality, personalised home care, supported by a professional, committed and friendly team.
Get in touch today - you won't be disappointed!
Care Provided by Caremark Liverpool
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Food Preparation & Serving
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Wound Dressing
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£28.90 - £29.90
Please contact us for Live-in Fees
The price(s) shown are provided by the agency. Contact Caremark Liverpool for full pricing details and T&Cs.
Contact Caremark Liverpool to get a personalised quote:
Caremark Liverpool has a Review Score of 9.9 (9.900) out of 10, based on 22 reviews in the last 2 years. Over all time Caremark Liverpool has 46 reviews.
Review from Heather R (Daughter of Client) published on 20 April 2026 Submitted via Website•
Overall Experience
All staff are professional, friendly and keep my mum feeling safe at home. Communication at all times is excellent and my mum is always at the heart of everything that happens. Every member of staff goes above and beyond, ensuring they know my mum and her routine.
All staff are professional, friendly and keep my mum feeling safe at home. Communication at all times is excellent and my mum is always at the heart of everything that happens. Every member of staff goes above and beyond, ensuring they know my mum and her routine.
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you so much for your kind words. It means a lot to know your mum feels safe, valued, and well-supported. We're proud of our team for delivering such personalised care and will continue to keep your mum at the heart of everything we do.
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Review from Gillian H (Friend of Client) published on 9 April 2026 Submitted via Website•
Overall Experience
The care provided has been excellent. From the introduction of the company and the care they provide to the competent carers who take their time to get t know the client. Would highly recommend this company.
The care provided has been excellent. From the introduction of the company and the care they provide to the competent carers who take their time to get t know the client. Would highly recommend this company.
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you for your kind feedback. We're so pleased to hear you've had an excellent experience and that our carers are taking the time to build meaningful relationships.
We really appreciate your recommendation.
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Review from R W (Mother of Client) published on 9 April 2026 Submitted via Website•
Overall Experience
I really can't recommend Caremark enough, the help they have given to my son is just invaluable. I don't know what we would do without them. All of the carers are just amazing, and my son is so excited and happy to see them, its just so heartwarming to see. Thank you so much Caremark Liverpool, you...
I really can't recommend Caremark enough, the help they have given to my son is just invaluable. I don't know what we would do without them. All of the carers are just amazing, and my son is so excited and happy to see them, its just so heartwarming to see. Thank you so much Caremark Liverpool, you are the best
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you so much for your lovely review. We're so pleased to hear how happy your son is and that he enjoys seeing our carers - that means everything to us.
Your kind words will be shared with the team. We truly appreciate your trust in us.
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Review from KokJun C (Stepfather of Client) published on 7 April 2026 Submitted via Website•
Overall Experience
The man staff is reliable and professional , they know what my son needs before they start to look after him. He has read the reviews I gave and care about it but some of the women staff was always come lated and disturbed made me feel stressed ,
The man staff is reliable and professional , they know what my son needs before they start to look after him. He has read the reviews I gave and care about it but some of the women staff was always come lated and disturbed made me feel stressed ,
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you for your feedback. We're really pleased to hear that you find our male staff reliable and attentive to your son's needs. We're very sorry to hear about the lateness of some staff and the stress this has caused. This is not the standard we expect, and we will address this to ensure improvements are made.
Thank you again for helping us improve our service.
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Review from T I (Son of Client) published on 26 March 2026 Submitted via Website•
Overall Experience
We just returned from a 3 week holiday and Caremark Liverpool enabled is to do this knowing my Mum was safe. Caremark provided extra cover and ensured my Mum had everything she needed and acted as the main point of contact whilst we were away. Many thanks to all the team.
We just returned from a 3 week holiday and Caremark Liverpool enabled is to do this knowing my Mum was safe. Caremark provided extra cover and ensured my Mum had everything she needed and acted as the main point of contact whilst we were away. Many thanks to all the team.
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you so much for your kind review.
We're delighted to hear that you were able to enjoy your holiday with peace of mind, knowing your mum was safe and well supported. It's great to know the additional cover and communication from our team made a difference during your time away.
Your feedback means a lot to us, and we will be sure to share your thanks with the whole team.
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Review from Nita K (Mother of Client) published on 24 March 2026 Submitted via Website•
Overall Experience
Staffs are professional and experienced. I like the fact that all carers drive saving us a lot in transport. Our experience until now is very good with them. My son likes all the carers coming to support him.
Staffs are professional and experienced. I like the fact that all carers drive saving us a lot in transport. Our experience until now is very good with them. My son likes all the carers coming to support him.
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you for your kind review, Nita.
We're so pleased to hear your experience has been positive and that your son enjoys the support from our carers. It's great to know the team's professionalism and flexibility are making a difference.
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Review from H L (Mother of Client) published on 24 March 2026 Submitted via Website•
Overall Experience
Outstanding Service!!!!
Every staff member we have met have been so lovely and truly understanding my son special needs care.
They keep him safe and very well looked after. My son enjoys days out now with the comfort of friendly happy staff.
I would 100% Recommend CareMark to anyone.
Outstanding Service!!!!
Every staff member we have met have been so lovely and truly understanding my son special needs care.
They keep him safe and very well looked after. My son enjoys days out now with the comfort of friendly happy staff.
I would 100% Recommend CareMark to anyone.
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you so much for your kind review.
We're delighted to hear your son feels safe, happy, and is enjoying his days out with our team. Your recommendation means a lot to us, and we'll be sure to share your lovely feedback with our staff.
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Review from Caroline H (Mother of Client) published on 24 March 2026 Submitted via Website•
Overall Experience
Having the carers has been great as it enables us to have more quality time with our other child. My son is happy with the carers, fabulous! Would highly recommend. At the start of the care I was untrustworthy and didn't feel comfortable with certain things but with my carers being so comforting I...
Having the carers has been great as it enables us to have more quality time with our other child. My son is happy with the carers, fabulous! Would highly recommend. At the start of the care I was untrustworthy and didn't feel comfortable with certain things but with my carers being so comforting I am now completely happy with things like allowing them to have a key to the house.
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you for your lovely review, Caroline.
We're so pleased our support has made a difference and allowed you more quality time with your family. It's great to hear your son is happy and that you now feel comfortable and confident with our carers.
We really appreciate your recommendation!
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Review from Fay M (Friend of Client) published on 23 March 2026 Submitted via Website•
Overall Experience
Visited a friend and at the time she was receiving care from this company. I found the staff to be very professional and caring. They treated my friend with so much dignity when providing personal care to her. I would 100% recommend them.
Visited a friend and at the time she was receiving care from this company. I found the staff to be very professional and caring. They treated my friend with so much dignity when providing personal care to her. I would 100% recommend them.
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you, Fay, for your lovely feedback.
We're so pleased to hear you found our team professional and caring, and that your friend was treated with dignity and respect. Your recommendation means a lot to us.
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Review from M A (Relative of Client) published on 23 March 2026 Submitted via Website•
Overall Experience
The team at Caremark looked after my nan and we're incredibly grateful for the support they gave her. The carers were always kind, patient, and treated her with dignity and respect. It gave our family real peace of mind knowing she was in such good hands. The management team are also very helpful...
The team at Caremark looked after my nan and we're incredibly grateful for the support they gave her. The carers were always kind, patient, and treated her with dignity and respect. It gave our family real peace of mind knowing she was in such good hands. The management team are also very helpful and cooperative with any questions and always respond.Thank you for the care and compassion you showed, we would highly recommend Caremark to anyone looking for quality care.
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you so much for your kind review, M A. We're honoured to have supported your nan and are pleased to hear our team provided care with kindness, dignity, and respect. It's wonderful to know we gave your family peace of mind.
Your recommendation means a great deal to us-thank you again.
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Review from Amal B (Mother of Client) published on 12 February 2026 Submitted via Website•
Overall Experience
Renesme Memone has been our daughter's helper for two days a week for the last couple of months and we are very happy if she will continue be with our daughter because they have good connection and with Renesmes performance as she initiates to do things with our daughter Sama as well as she is a...
Renesme Memone has been our daughter's helper for two days a week for the last couple of months and we are very happy if she will continue be with our daughter because they have good connection and with Renesmes performance as she initiates to do things with our daughter Sama as well as she is a true educator , she shared skills and experiences with her and does not mind to do any support needed at her own will and with a big smile.
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
We're delighted to hear how happy you are with Renesme's support and the positive connection she has built with Sama. It's wonderful to know her initiative, skills and warm approach are making such a difference.
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Review from M A (Client / Service User) published on 3 February 2026 Submitted via Postal Card•
Overall Experience
My carers are always punctual, polite and very friendly. They are all very good and I would recommend them to anyone.
My carers are always punctual, polite and very friendly. They are all very good and I would recommend them to anyone.
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you so much for taking the time to leave such a kind review. We're delighted to hear that your carers are always punctual, polite, and friendly. Your recommendation truly means a lot to us and will be shared with the team, who will be very encouraged by your feedback. Thank you for trusting us with your care.
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Review from Samantha S (Mother of Client) published on 26 January 2026 Submitted via Website•
Overall Experience
Support workers are all amazing. They have all gone above and beyond for my son who has significant additional needs. Staff are very helpful and friendly. My son adores his days out with them and sits looking out the window waiting for them. The office staff are great no ask to big and all very...
Support workers are all amazing. They have all gone above and beyond for my son who has significant additional needs. Staff are very helpful and friendly. My son adores his days out with them and sits looking out the window waiting for them. The office staff are great no ask to big and all very approachable.
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you, Samantha, for your kind feedback. We're so pleased to hear how much your son enjoys his time with our team. Your lovely comments will be shared with both our support workers and office staff, and we truly appreciate your trust in us.
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Review from Clare C (Sister of Client) published on 14 January 2026 Submitted via Website•
Overall Experience
Caremark staff are amazing. Staff are reliable and always turn up on time. If any issues arriving on time family are always contacted and notified. I find the staff to be caring and companionate and always arrive to the call with a great upbeat attitude. Since having Caremark as my brother's care...
Caremark staff are amazing. Staff are reliable and always turn up on time. If any issues arriving on time family are always contacted and notified. I find the staff to be caring and companionate and always arrive to the call with a great upbeat attitude. Since having Caremark as my brother's care provider it has completely change the quality of life for both him and family.
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you, Clare, for your kind words. We're delighted to hear our team has made a positive difference for your brother and your family. Reliability, compassion, and a caring attitude are at the heart of what we do, and your feedback means a lot to the team.
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Review from D C (Son of Client) published on 29 August 2025 Submitted via Website•
Overall Experience
Caremark, have helped Mum for about 18 months, which has enabled her to continue to live independently in her own home.
We have always found the Management Team vey approachable & helpful, and the Staff have been very positive and willing to help mum, whether its with, household chores, meal...
Caremark, have helped Mum for about 18 months, which has enabled her to continue to live independently in her own home. We have always found the Management Team vey approachable & helpful, and the Staff have been very positive and willing to help mum, whether its with, household chores, meal preparation, or jut having a chat.
More recently we have used their 24 hour care service, which was excellent. Mum has now moved into a Residential Home, but on behalf of her & the entire family, we would like to thank, the whole of the Caremark Team.
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you for your lovely feedback. It has been our privilege to support your mum over the past 18 months, and we're so pleased our team could make a positive difference. We send our very best wishes to your mum and family as she settles into her new home.
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Review from Suzanne B (Daughter of Client) published on 25 July 2025 Submitted via Website•
Overall Experience
The Caremark team have been looking after my mum Irene since she came out of hospital a couple of years ago. Because of her complex physical needs she has carers coming to help her 5 times a day. They are an exceptional team. The carers have enabled mum to keep her independence in her own home and...
The Caremark team have been looking after my mum Irene since she came out of hospital a couple of years ago. Because of her complex physical needs she has carers coming to help her 5 times a day. They are an exceptional team. The carers have enabled mum to keep her independence in her own home and they work with compassion, warmth and kindness. They go above and beyond their roles and have absolutely made mums life so much easier. The company is also incredibly easy to deal with, the staff are always available to talk and the director seems to run his business with the same compassion that his teams do. We are eternally grateful for all their hard work and would highly recommend Caremark to anyone.
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you so much for your lovely review. We're honoured to support your mum and thrilled to hear our team has made such a positive difference. Your kind words mean a lot to us all.- The Caremark Liverpool Team
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Review from F J (Wife of Client) published on 19 June 2025 Submitted via Postal Card•
Overall Experience
I am very happy with the care that my husband is receiving. The carers are very professional, kind and understanding. I have every confidence in them to keep my husband safe and comfortable. They are always mindful of his needs.
On the occasions I have had dealings with the staff, they have always...
I am very happy with the care that my husband is receiving. The carers are very professional, kind and understanding. I have every confidence in them to keep my husband safe and comfortable. They are always mindful of his needs.
On the occasions I have had dealings with the staff, they have always been professional, understanding and helpful.
↩Reply from Sarah Crease, Care Manager at Caremark Liverpool
Thank you for your kind feedback. We're pleased to hear you're happy with the care and professionalism of our team. We're always here to support you and your husband.
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Review from K J (Client / Service User) published on 21 March 2025 Submitted via Postal Card•
Overall Experience
The care and support has been very helpful to me for five or six months. The staff sort out any small problems. As I am partially deaf, I do have communication problems which are embarassing sometimes. A couple of carers are not very patient if this happens. The carers are usually very good and...
The care and support has been very helpful to me for five or six months. The staff sort out any small problems. As I am partially deaf, I do have communication problems which are embarassing sometimes. A couple of carers are not very patient if this happens. The carers are usually very good and cheer me up.
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you for your feedback. We're glad our care has been helpful and that our carers brighten your day. We're sorry to hear about your communication challenges and will address this to ensure all carers are patient and supportive.
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Review from David R (Son of Client) published on 17 March 2025 Submitted via Website•
Overall Experience
hi I'm a full-time carer for my disabled mother who is 95 ive been with caremark for a few years now the nurses have been a great help for my mother they are a credit to their profession.The nurses are punctual and have a friendly nature and also have a laugh with my mother their standard of work...
hi I'm a full-time carer for my disabled mother who is 95 ive been with caremark for a few years now the nurses have been a great help for my mother they are a credit to their profession.The nurses are punctual and have a friendly nature and also have a laugh with my mother their standard of work is excellent the staff are very good as well as they have sorted all the problems ive had which is a great help to me as i know i can trust in their support.i am happy i choose caremark and would highly recommend to my family and friends.Any problems i have i can phone the office and the staff listen and help you to their best ability
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you for your wonderful review! We're so glad to hear our team has been a great support for both you and your mother. It's lovely to know our carers bring comfort, laughter, and excellent care. Your trust and recommendation mean a lot to us!
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Review from C H (Wife of Client) published on 17 March 2025 Submitted via Website•
Overall Experience
It's coming upto a year that we have been with Caremark. Overall really satisfied with the service they provide. The carers are always on time friendly, professional, caring & will adapt to the individuals needs.
The management/ office team respond really well to any queries & are always...
It's coming upto a year that we have been with Caremark. Overall really satisfied with the service they provide. The carers are always on time friendly, professional, caring & will adapt to the individuals needs. The management/ office team respond really well to any queries & are always professional & pleasant.
I would highly recommend Caremark!
↩Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool
Thank you for your kind words! We're so pleased you're happy with our service and that our carers and office team have met your expectations. Your recommendation means a lot to us!
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 March 2024
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
There are no accreditations posted yet for Caremark Liverpool.
Meet the Team (5)
Nabeel SalemJob Title Managing DirectorJoined 2019
I opened a Caremark franchise with the mission of becoming the best home care provider in Liverpool. The priority and focus is to deliver the highest...
I opened a Caremark franchise with the mission of becoming the best home care provider in Liverpool. The priority and focus is to deliver the highest standard of care possible to improve the quality of life for the people in our region. I am passionate about making a difference and hope to be the homecare provider of choice based on the quality of our service.
In a short space of time we have managed to pick up numerous awards for the quality of care we provide. These awards are a testament to all the hard work put in the by the team here at Caremark Liverpool.
Sarah CreaseJob Title Registered Care ManagerJoined 2019
I began my career in care at Young Epilepsy in November 2004, starting as a Support Worker before progressing to Assistant Manager of a residential...
I began my career in care at Young Epilepsy in November 2004, starting as a Support Worker before progressing to Assistant Manager of a residential home for young women with learning disabilities and epilepsy in March 2007. In August 2012, I moved into a Unit Manager role at a Bupa residential home for older people, where I further developed my leadership and operational experience.
I joined Expect Limited in November 2014 as a Project Manager and was promoted to Assistant Head of Operations for Day Services in June 2016. In this role, I also held Registered Manager responsibilities, overseeing the delivery of outreach, domiciliary care and day centre services.
I joined Caremark Liverpool in December 2019 to support Nabeel in his mission of becoming the best home care provider in Liverpool. Since then, we have gone on to achieve multiple awards, both as a company and individually, recognising our commitment to delivering outstanding care across the city.
Beth HughesJob Title Care Co-ordinatorJoined 2023
I started my career as a teacher with a focus on special educational needs in 2019. From here, I found my love for care whilst working as a senior...
I started my career as a teacher with a focus on special educational needs in 2019. From here, I found my love for care whilst working as a senior support worker in several different residential homes and schools with children and young people. I have a varied background in working with people with special educational needs and varying health conditions.
I initially joined Caremark Liverpool as a Care Administrator but have been promoted to Field Care Supervisor and now Care Co-ordinator. I am passionate about delivering a quality service and look forward to the challenge of becoming the best home care provider in Liverpool.
Priscilla MariridzaJob Title Senior Care WorkerJoined 2023
My passion for health and social care began in secondary school, where, as a member of the Interact Club, I trained to support people living with HIV...
My passion for health and social care began in secondary school, where, as a member of the Interact Club, I trained to support people living with HIV and AIDS, along with their families, particularly the orphans left behind. I later completed an undergraduate degree in Administration and Management, which focused on support systems for disadvantaged members of society.
In 2022, working as a Senior Carer, I developed strong relationships with colleagues, service users and other professionals, demonstrating key attributes such as empathy, effective communication and compassion. During this time, I received recognition, including Worker of the Month and Effective Team Player awards.
I joined Caremark Liverpool in September 2023 as a Care Assistant, where I have contributed positively to the organisation’s core values. This led to my recent promotion to Senior Care Assistant. I am excited to continue my professional growth and remain committed to helping Caremark Liverpool continue to be the best home care provider in the city.
Muntaha MoflehJob Title Care AdministratorJoined 2024
I first became interested in healthcare during high school, when I realised I had a passion for pursuing a career in care. I have always valued...
I first became interested in healthcare during high school, when I realised I had a passion for pursuing a career in care. I have always valued making a positive impact on people’s lives and working in an environment where individuals feel safe, supported and respected. This role motivates me to continue learning and developing so I can contribute to delivering the very best care.
I joined Caremark Liverpool in September 2024 as a Care Administrator. I enjoy this position as it provides me with the opportunity to expand my knowledge and gain a deeper understanding of the sector. I am currently completing my Level 3 Diploma in Health and Social Care and remain committed to working hard to support Caremark Liverpool in continuing to be the best home care provider in Liverpool.
Frequently Asked Questions about Caremark Liverpool
How many Carers does Caremark Liverpool employ?
Caremark Liverpool employs 45 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Liverpool to verify any information. View our terms and conditions. Caremark Liverpool has an Enhanced Service -what an Enhanced Service includes.
