Caremark Liverpool

Unit 1a, Wavertree Boulevard South, Liverpool L7 9PF
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9.9 34 Reviews
  • Caremark Liverpool, Liverpool
Caremark Liverpool offers a Home Care service to adults experiencing a range of vulnerabilities. Their Care and Support Workers offer support to people living in their own home and in need of assistance, guidance, supervision or motivation in any aspect of their daily living.

The support they provide can be wide and varied, some examples are personal care, housekeeping, shopping, bill paying, reducing isolation, accessing health care services, attending social events or getting out to the local community.

Their service operates 24 hours a day, all year round. Most people require their services between 7 am and 10 pm but they can also provide services outside these hours, such as respite support in the person's own home or live-in care. Their Care and Support Workers have access to a manager at all times. The service is managed by Sarah Crease who has over 15 years of experience within the sector.

They are regulated by the Care Quality Commission and take pride in providing high quality, personalised home care with support provided by professional, committed and friendly staff.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28.90 – £29.90

Please contact us for Live-in Fees

These prices are only a guideline, please contact Caremark Liverpool to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sarah Crease (Registered Care Manager)

Caremark Liverpool Reviews (34)

9.9

Caremark Liverpool has a Review Score of 9.9 (9.873) out of 10, based on 12 reviews in the last 2 years.
Over all time Caremark Liverpool has 34 reviews.

Overall Experience
  • 31
  • 2
  • 1
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Date Published
  • 34
  • 6
  • 9
  • 12
  • 22
Reviewer Connection to Caremark Liverpool
  • 10
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  • 7
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 34, showing 21-34
Review from T I (Son of Client) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark provides my mum with a very flexible companionship facility. These visits brighten her day, and she looks forward to them. When we are away, they are able to increase contact and can take on additional duties. This service provides reassurance for both of us.
Reply from Sarah Crease, Care Manager at Caremark Liverpool

Many thanks for your wonderful review, it is greatly appreciated.

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Review from Suzanne W (Daughter of Client) published on 17 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank the whole team at Caremark (Liverpool) enough for everything they have done and are still doing for my mum, not only on a professional level, which is excellent, but I am forever grateful for the dignity, respect, and actual kindness shown. Their support to our family through a very difficult
time has been very much appreciated by us all.
Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you, Suzanne, for such a wonderful review. I will ensure that all staff are made aware of your very kind words.

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Review from Geraldine S (Client) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble, very pleasant and caring, well trained. I wish I had known about them before, I would have been with them.
Even the cat is treated the way I would like her to be. Thank you.
I would recommend this firm to everybody who wants their old and sick treated with respect and
dignity.
Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you Geraldine for an amazing review, the carers appreciate your kind words. Caremark Liverpool are so pleased that you are happy with the support provided.

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Review from M M (Client) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my carer very helpful and polite. She is always punctual and really cheers me up.
Reply from Sarah Crease, Care Manager at Caremark Liverpool

Many thanks for the wonderful review, I will ensure we inform the carer of your lovely comments.

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Review from Donald M (Husband of Client) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very professional service in all aspects of service from initial meeting and assessment. Very thorough with standards and systems. Covered every need of my wife's concern and health and wellbeing. The personal carer is very understanding and friendly. My wife felt totally comfortable with the carer
and I was reassured that I can leave my wife in total care without any worries.
Reply from Sarah Crease, Care Manager at Caremark Liverpool

Many thanks for your wonderful review, it is greatly appreciated. We are very happy that you are pleased with the service being provided to your wife.

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Review from Colin L (Son of Client) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I enlisted the services of Caremark (Liverpool) to help my father support my fother during the later stages of her life. The carer who visited to provide support was a great comfort to both my mum and dad and provided them with great compassion as well as physical and emotional support.
Reply from Sarah Crease, Care Manager at Caremark Liverpool

Many thanks for your wonderful review. I will ensure the carer is made aware of your positive comments about the care and support she provided.

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Review from N S (Client) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am completely satisfied with the care and help and attention I am receiving from Caremark. The two carers that help me are very kind, caring and nothing is too much trouble.
Reply from Sarah Crease, Care Manager at Caremark Liverpool

Many thanks, N S, we are so pleased that you are happy with the service being provided.

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Review from Susan K (Daughter of Client) published on 11 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark Liverpool very quickly arranged a visit, of the manager and a carer, to make an assessment of Mum's need. Mum is 93 and has difficulty walking. My sister was there to give reassurance to our mother (I live in a different town so couldn't be there). My sister told me all went well and the carer
seemed a lovely lady who lived locally and was able to chat with Mum about old shops and buildings that had changed over the years. The carer came for half an hour Monday to Friday and brought a daily newspaper with her. She checked Mum had taken her medications and prepared a lunch for her for later in the day (Mum tended to have lunch at about 3 pm). Rotas were emailed to me and my sister each week and invoices every two weeks. A quick telephone call to the manager and any queries were instantly dealt with. The family have no negative comments at all and would thoroughly recommend Caremark Liverpool.
Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you for your wonderful review. I will ensure to pass on your comments to the Care and Support Worker.

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Review from Danielle (Daughter of Client) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark has been providing care and support to my mother over the past eight months. The care she has been receiving has helped her to rebuild her confidence and independence back in that time. The Caremark team are always friendly and approachable both in person and over the telephone and are always
happy to help with any problems that arise. I would certainly recommend this service to others.
Reply from Nabeel Salem, Director at Caremark Liverpool

Hi Danielle, Thank you for your extremely kind words. Your feedback is appreciated and will be passed onto the rest of the team.

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Review from M B (Client) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
These past few years have made me aware of the difference in my health and wellbeing today since ten years ago and I began to make inquiries and visits to the various forms of care offered. Finally, I decided to approach Caremark and was delighted to be accepted. I was impressed by their warm welcome
and professional attitude. With Caremark, I am able to continue to live independently in my own home which I love, and I can also have the relaxed comfort and security of Caremark. My carer has settled well into her weekly hours, responsive to everything I ask her to do and I enjoy her cheerful presence.
Reply from Sarah Crease, Care Manager at Caremark Liverpool

Many thanks for your wonderful review; it is greatly appreciated. I will ensure your comments are passed on to the Care and Support Worker.

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  • Treated with Dignity
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Review from Steven B (Son of Client) published on 28 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer was extremely competent and very friendly. All of my mum's issues were dealt with, with the minimum of fuss. She managed to keep to the same time on all three calls each day. Overall, I am very pleased with the quality of care provided. The office staff are knowledgeable and helpful.
Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you for your kind words, we will pass on the relevant feedback to the staff member.

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Review from Pippa W (Ex Family Member) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say the members of staff are very caring and supportive and the staff treat people they care for with dignity and are trustworthy. I would truly recommend anyone who needs care to this company.
Reply from Nabeel Salem, Director at Caremark Liverpool

Hi Pippa, we are very pleased that you are happy with the service, so thank you for this lovely review. We will be sure to pass on such positive feedback.

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Review from Tom S (Grandson of Client) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the moon, with the care, my granddad has been receiving from Caremark Liverpool. The care workers have been outstanding and really do care about not only completing the tasks at hand but making my grandad happy. From my experience alone I would recommend them to anybody.
Reply from Nabeel Salem, Director at Caremark Liverpool

Hi Tom, thank you for your kind words and taking the time to leave a review. We will pass your feedback onto the staff who I'm sure will be delighted.

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Review from Donna K (Ex Family Member) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would highly recommend their services always willing to help when and where ever they can staff extremely friendly, they are very caring the ones we had anyway and we did meet a few others also very nice and helpful. The management team seem very happy to help also like I said I would highly recommend
them to anyone.
Reply from Nabeel Salem, Director at Caremark Liverpool

Hi Donna, thank you for taking the time to write out this review, we are glad you are happy with the service and will pass your feedback on to the staff.

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  • Value for Money
Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Caremark Liverpool is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.873 for Caremark Liverpool is calculated as follows: ( (64 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.873
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Liverpool is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (5)

Nabeel

Nabeel Salem

Job Title: Managing Director Joined: 2019

I opened a Caremark franchise with the mission of becoming the best home care provider in Liverpool. The priority and focus is to deliver the highest standard of care possible to improve the quality of life for the people in our region. I am passionate about making a difference and hope to be the homecare provider of choice based on the quality of our service.


In a short space of time we have managed to pick up numerous awards for the quality of care we provide. These awards are a testament to all the hard work put in the by the team here at Caremark Liverpool.

Sarah

Sarah Crease

Job Title: Registered Care Manager Joined: 2019

I began my care career at Young Epilepsy in November 2004; where I started off as a Support Worker and then in March 2007 became an Assistant Manager of the Residential Home for young ladies with Learning Disabilities and Epilepsy.


I then became a Unit Manager for a Bupa Residential Home for the Elderly in August 2012.
I began working for Expect Limited in November 2014 as a Project Manager; and became the Assistant Head of Operations for Day Services in June 2016; overseeing, as a Registered Manager, the delivery of the Outreach/Domiciliary and Day Centre services.


I joined Caremark Liverpool in December 2019 to assist Nabeel in his mission of becoming the best home care provider in Liverpool.

Beth

Beth Hughes

Job Title: Field Care Supervisor Joined: 2023

I started my career as a teacher with a focus on special educational needs in 2019. From here I found my love for care whilst working as a senior support worker in several different residential homes and schools with children and young people. I have a varied background in working with people with special educational needs and varying health conditions.


I initially joined Caremark Liverpool as a Care Administrator but have been promoted to Field Care Supervisor. I am passionate about delivering a quality service and look forward to the challenge of becoming the best home care provider in Liverpool.

Priscilla

Priscilla Mariridza

Job Title: Senior Care Worker Joined: 2023

My passion for the health and social care sector started in secondary school, where, as a member of the Interact Club, I trained to support people living with HIV and AIDS, their families, and particularly the orphans left behind. My undergraduate degree in administration and management focused on support systems aimed at disadvantaged members of society.


In 2022, as a Senior Carer, I honed my skills in building strong relationships with colleagues, service users, and other professionals. I demonstrated key attributes such as empathy, effective communication, and compassion. In that role, I received accolades ranging from Worker of the Month to Effective Team Player.


I was privileged to join Caremark Liverpool in September 2023 as a Care Assistant. Contributing positively to the core values of the organisation which paved the way for my recent promotion to the role of Senior Care Assistant. I am excited to continue my growth and will work hard to ensure Caremark Liverpool continues to be the best home care provider in the city!

Muntaha

Muntaha Mofleh

Job Title: Care Administrator Joined: 2024

I first became interested in healthcare during high school when I realised I had a passion for starting a career in care. I have always loved making a positive impact on people’s lives and ensuring that I am working in an environment where individuals feel safe and supported. This role inspires me to continuously learn and grow to ensure I am providing the very best care.


I started working for Caremark Liverpool in September 2024 as the Care Administrator. I enjoy being in this position within the company as it gives me the opportunity to expand my knowledge. I am currently completing my Level 3 in Health and Social Care Diploma. I want to continue my hard work to ensure that Caremark Liverpool is the best home care provider in Liverpool.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Liverpool to verify any information. View our terms and conditions. Caremark Liverpool has an Enhanced Service - more info.