Caremark Liverpool

Unit 1a, Wavertree Boulevard South, Liverpool L7 9PF
Review Us
9.9 46 Reviews
  • Caremark Liverpool, Liverpool
Caremark Liverpool is an award-winning home care provider, committed to delivering the very best care service in the city. Home care services are offered to children, adults and the elderly, supporting individuals to live comfortably and independently in their own homes.

Their dedicated team of Care Assistants deliver flexible, personalised support tailored to each individual. The care provided is wide ranging and includes personal care, medication support, housekeeping, shopping, meal preparation, companionship, reducing isolation, accessing healthcare services, attending social activities and support within the local community. Specialist and complex care is also available, including support for individuals with long term conditions, disabilities, dementia and higher level clinical needs, delivered by trained and experienced staff.

The service operates 24 hours a day, 365 days a year, giving clients and their families complete peace of mind. The manager brings 20 years of experience within the sector and is the proud winner of the Home Care Registered Manager Award at The Great British Care Awards 2024.

Free, no-obligation assessments are available to help individuals and their loved ones decide on the type of care that is right for them. The friendly team are on hand to guide clients through the whole process, from the very first call right through to when care begins. Time is taken to understand each person's needs, explain the options available including whether they may be eligible for local authority funding.

Caremark Liverpool is regulated by the Care Quality Commission and takes pride in delivering high quality, personalised home care, supported by a professional, committed and friendly team.

Get in touch today - you won't be disappointed!

Care Provided by Caremark Liverpool

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28.90 – £29.90

Please contact us for Live-in Fees

The price(s) shown are provided by the agency. Contact Caremark Liverpool for full pricing details and T&Cs.

Contact Caremark Liverpool to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark Liverpool to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sarah Crease (Registered Care Manager)
9.9

Caremark Liverpool has a Review Score of 9.9 (9.900) out of 10, based on 22 reviews in the last 2 years.
Over all time Caremark Liverpool has 46 reviews.

Overall Experience
  • 42
  • 3
  • 1
  • 0
  • 0
Date Published
  • 46
  • 14
  • 17
  • 22
  • 24
Reviewer Connection to Caremark Liverpool
  • 10
  • 9
  • 8
  • 6
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 21-40
Review from Jill S (Daughter of Client) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Homecare workers look after my mum brilliantly, and she can be difficult.
The workers are very patient with her and take time to talk to her.
The management team are always aware of problems and deal with efficiently and quickly.
Reply from Sarah Crease, Registered Care Manager at Caremark LiverpoolThank you! We're so pleased to hear our team is providing your mum with the care and patience she deserves. Your kind words mean a lot to us. If you ever need anything, we're here to help!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M R (Son of Client) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother feels safe happy and cared for. The carers are professional whilst making her feel comfortable and able to say what she likes and dislikes and what she would like to do. They have enabled her to stay in her own home.
Reply from Sarah Crease, Registered Care Manager at Caremark LiverpoolThank you for your wonderful review. I will ensure all the carers that support your mum are made aware of your lovely comments.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Colin W (Son of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark had such a positive impact on my dad during his end-of-life care. Our family will be forever grateful for the care, compassion, attentiveness and humour shown by all the care team. Nothing but praise for our Caremark experience.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolThank you very much for your wonderful review. I will ensure all staff are informed of how happy you were with them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John M (Son of Client) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
For over a year, now, Caremark has provided invaluable assistance with regular visits to my mum (89), who is living independently. Carers really go out of their way to ensure that all of Mum's needs are seen to, are very friendly, extremely professional and patient and always very helpful in keeping
me updated on any developments. They are also very understanding of Mum's evolving needs and experienced in providing the needed support. I can highly recommend Caremark to those needing support for elderly parents. They have also been a huge support to me.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolThank you John, your wonderful review is much appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L H (Cousin of Client) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Caremark Liverpool go above and beyond for their clients. They have been a huge help in supporting my cousin and her individual needs. They have made her life a lot easier and give her the support she currently needs.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolThank you so much for your kind words, we are so pleased your cousin is happy and feeling supported.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen E (Son of Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the people who help Dad are professional and friendly, they have had some difficult times with Dad but have got through it.
They all know my father well and engage with him which helps ease the situation.
Keep up the good work.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolThank you for your lovely words, it is greatly appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet Q (Daughter of Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are really pleased with all carers and how Mum is being treated.
We have nothing but praise for them all.
Mum gets on well with all of the carers and enjoys their company.
So happy and would recommend to anyone.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolThank you for your wonderful words. We will ensure our carers are made aware.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tracy M (Daughter of Client) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely mum would have been 86 years old tomorrow. This is the first year without her and the hurt is unbearable.
However, as a family, we were able to keep a promise made to Mum thanks only to the exceptional care she received from the wonderful staff at Caremark.
Both my parents received excellent
care at home and my dad, in particular, looked forward to their visits.
Mum's care needs were complex and the staff were very accommodating regarding timing of visits and when my dad went into hospital they did as much as they could to look after Mum while I went to visit him.
They showed great kindness to both my parents and treated Mum with dignity and compassion.
A special mention to one carer who did her very best to assist us, sometimes at very short notice and the carer who cared for Mum towards the end of her life.
I can thoroughly recommend Caremark and their staff. Their kindness and professionalism supported us through the most traumatic of times.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M H (Wife of Client) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was diagnosed with vascular dementia in October 2019. I tried to care for him as best I could but his condition deteriorated quite rapidly from 2022. Following a brief period of respite, I realised I needed help if I was to continue his care at home. Caremark was the first provider I contacted.
The young manager who came to my house to interview us was impressive. This young woman was professional, sympathetic and had a deep understanding of dementia care. I was happy to engage Caremark following this initial introduction. From that time on (June 2022), I was given the best care and support I could have asked for. All carers were kind, compassionate and excellent in the delivery of care for my husband and support for me. I will be forever grateful to those wonderful carers who sat with me to comfort me at times I was overwhelmed with grief, watching my lovely husband become a stranger, he was forgetting his family.
Caremark carers were exceptional.
Reply from Sarah Crease, Registered Care Manager at Caremark LiverpoolThank you for your lovely and kind words. I will ensure all staff are made aware of this amazing review, it is greatly appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K D (Son of Client) published on 17 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is well cared for by the staff. She is confined to bed and can't speak. Communication is difficult for myself but the carers deal with her on a daily basis and get to know her ways and have a good understanding of what she wants.
There have been new staff coming on board from time to time
and they integrate well and get to know my mum's needs. The variety of people my mum comes across on a daily basis is good for her and although she prefers some to others she does not hesitate to let me know where she is not happy with a carer. This has only happened once and I have let you know.
There are some concerns from time to time over how close some visits are to the previous one as this may be a delay to a meal or a long period before being changed. There have been odd occasions as I have been made aware where the carer may be delayed but I appreciate it may be down to resources.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolMany thanks for your lovely review. It is much appreciated and we will also inform the staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M K (Client) assisted by family/friend published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the services. They all come on time and are very helpful.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolThank you for your review, so pleased to hear you are satisfied with our service. Thanks again Margaret.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Valerie J (Daughter of Client) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has recently started getting help from Caremark staff. The staff are friendly and most of the time they use times we ask for. Recommended by a member of family. Getting care has given us back some time for ourselves and the worry of him being alone. I would recommend this friendly, local service
for old ones.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolThanks Valerie for your review, glad you're happy with the service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Irene M (Client) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Standard of care is very good; carers are pleasant and competent. They follow my instructions, which are often needed because of my mobility problems. They are confident and patient and allow me to proceed at my own pace. Their punctuality is much appreciated, as is the weekly rota. Regular supervision
is to be commended as it gives me the opportunity to raise issues if needed.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolMany thanks Irene, this is a wonderful review, and I will ensure staff are made aware of your lovely comments.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Suzanne W (Daughter of Client) published on 17 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank the whole team at Caremark (Liverpool) enough for everything they have done and are still doing for my mum, not only on a professional level, which is excellent, but I am forever grateful for the dignity, respect, and actual kindness shown. Their support to our family through a very difficult
time has been very much appreciated by us all.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolThank you, Suzanne, for such a wonderful review. I will ensure that all staff are made aware of your very kind words.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Geraldine S (Client) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble, very pleasant and caring, well trained. I wish I had known about them before, I would have been with them.
Even the cat is treated the way I would like her to be. Thank you.
I would recommend this firm to everybody who wants their old and sick treated with respect and
dignity.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolThank you Geraldine for an amazing review, the carers appreciate your kind words. Caremark Liverpool are so pleased that you are happy with the support provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M M (Client) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my carer very helpful and polite. She is always punctual and really cheers me up.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolMany thanks for the wonderful review, I will ensure we inform the carer of your lovely comments.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Donald M (Husband of Client) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very professional service in all aspects of service from initial meeting and assessment. Very thorough with standards and systems. Covered every need of my wife's concern and health and wellbeing. The personal carer is very understanding and friendly. My wife felt totally comfortable with the carer
and I was reassured that I can leave my wife in total care without any worries.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolMany thanks for your wonderful review, it is greatly appreciated. We are very happy that you are pleased with the service being provided to your wife.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Colin L (Son of Client) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I enlisted the services of Caremark (Liverpool) to help my father support my fother during the later stages of her life. The carer who visited to provide support was a great comfort to both my mum and dad and provided them with great compassion as well as physical and emotional support.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolMany thanks for your wonderful review. I will ensure the carer is made aware of your positive comments about the care and support she provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N S (Client) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am completely satisfied with the care and help and attention I am receiving from Caremark. The two carers that help me are very kind, caring and nothing is too much trouble.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolMany thanks, N S, we are so pleased that you are happy with the service being provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan K (Daughter of Client) published on 11 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark Liverpool very quickly arranged a visit, of the manager and a carer, to make an assessment of Mum's need. Mum is 93 and has difficulty walking. My sister was there to give reassurance to our mother (I live in a different town so couldn't be there). My sister told me all went well and the carer
seemed a lovely lady who lived locally and was able to chat with Mum about old shops and buildings that had changed over the years. The carer came for half an hour Monday to Friday and brought a daily newspaper with her. She checked Mum had taken her medications and prepared a lunch for her for later in the day (Mum tended to have lunch at about 3 pm). Rotas were emailed to me and my sister each week and invoices every two weeks. A quick telephone call to the manager and any queries were instantly dealt with. The family have no negative comments at all and would thoroughly recommend Caremark Liverpool.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolThank you for your wonderful review. I will ensure to pass on your comments to the Care and Support Worker.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Caremark Liverpool is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Caremark Liverpool is calculated as follows: ( (119 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 130 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark Liverpool is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (11)

Loading...

Meet the Team (5)

Nabeel

Nabeel Salem

Job Title: Managing Director Joined: 2019

I opened a Caremark franchise with the mission of becoming the best home care provider in Liverpool. The priority and focus is to deliver the highest standard of care possible to improve the quality of life for the people in our region. I am passionate about making a difference and hope to be the homecare provider of choice based on the quality of our service.


In a short space of time we have managed to pick up numerous awards for the quality of care we provide. These awards are a testament to all the hard work put in the by the team here at Caremark Liverpool.

Sarah

Sarah Crease

Job Title: Registered Care Manager Joined: 2019

I began my career in care at Young Epilepsy in November 2004, starting as a Support Worker before progressing to Assistant Manager of a residential home for young women with learning disabilities and epilepsy in March 2007. In August 2012, I moved into a Unit Manager role at a Bupa residential home for older people, where I further developed my leadership and operational experience.


I joined Expect Limited in November 2014 as a Project Manager and was promoted to Assistant Head of Operations for Day Services in June 2016. In this role, I also held Registered Manager responsibilities, overseeing the delivery of outreach, domiciliary care and day centre services.


I joined Caremark Liverpool in December 2019 to support Nabeel in his mission of becoming the best home care provider in Liverpool. Since then, we have gone on to achieve multiple awards, both as a company and individually, recognising our commitment to delivering outstanding care across the city.

Beth

Beth Hughes

Job Title: Care Co-ordinator Joined: 2023

I started my career as a teacher with a focus on special educational needs in 2019. From here, I found my love for care whilst working as a senior support worker in several different residential homes and schools with children and young people. I have a varied background in working with people with special educational needs and varying health conditions.


I initially joined Caremark Liverpool as a Care Administrator but have been promoted to Field Care Supervisor and now Care Co-ordinator. I am passionate about delivering a quality service and look forward to the challenge of becoming the best home care provider in Liverpool.

Priscilla

Priscilla Mariridza

Job Title: Senior Care Worker Joined: 2023

My passion for health and social care began in secondary school, where, as a member of the Interact Club, I trained to support people living with HIV and AIDS, along with their families, particularly the orphans left behind. I later completed an undergraduate degree in Administration and Management, which focused on support systems for disadvantaged members of society.


In 2022, working as a Senior Carer, I developed strong relationships with colleagues, service users and other professionals, demonstrating key attributes such as empathy, effective communication and compassion. During this time, I received recognition, including Worker of the Month and Effective Team Player awards.


I joined Caremark Liverpool in September 2023 as a Care Assistant, where I have contributed positively to the organisation’s core values. This led to my recent promotion to Senior Care Assistant. I am excited to continue my professional growth and remain committed to helping Caremark Liverpool continue to be the best home care provider in the city.

Muntaha

Muntaha Mofleh

Job Title: Care Administrator Joined: 2024

I first became interested in healthcare during high school, when I realised I had a passion for pursuing a career in care. I have always valued making a positive impact on people’s lives and working in an environment where individuals feel safe, supported and respected. This role motivates me to continue learning and developing so I can contribute to delivering the very best care.


I joined Caremark Liverpool in September 2024 as a Care Administrator. I enjoy this position as it provides me with the opportunity to expand my knowledge and gain a deeper understanding of the sector. I am currently completing my Level 3 Diploma in Health and Social Care and remain committed to working hard to support Caremark Liverpool in continuing to be the best home care provider in Liverpool.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Liverpool to verify any information. View our terms and conditions. Caremark Liverpool has an Enhanced Service - more info.