Caremark Liverpool

Unit 1a, Wavertree Boulevard South, Liverpool L7 9PF
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9.9 46 Reviews
  • Caremark Liverpool, Liverpool
Caremark Liverpool is an award-winning home care provider, committed to delivering the very best care service in the city. Home care services are offered to children, adults and the elderly, supporting individuals to live comfortably and independently in their own homes.

Their dedicated team of Care Assistants deliver flexible, personalised support tailored to each individual. The care provided is wide ranging and includes personal care, medication support, housekeeping, shopping, meal preparation, companionship, reducing isolation, accessing healthcare services, attending social activities and support within the local community. Specialist and complex care is also available, including support for individuals with long term conditions, disabilities, dementia and higher level clinical needs, delivered by trained and experienced staff.

The service operates 24 hours a day, 365 days a year, giving clients and their families complete peace of mind. The manager brings 20 years of experience within the sector and is the proud winner of the Home Care Registered Manager Award at The Great British Care Awards 2024.

Free, no-obligation assessments are available to help individuals and their loved ones decide on the type of care that is right for them. The friendly team are on hand to guide clients through the whole process, from the very first call right through to when care begins. Time is taken to understand each person's needs, explain the options available including whether they may be eligible for local authority funding.

Caremark Liverpool is regulated by the Care Quality Commission and takes pride in delivering high quality, personalised home care, supported by a professional, committed and friendly team.

Get in touch today - you won't be disappointed!

Care Provided by Caremark Liverpool

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28.90 – £29.90

Please contact us for Live-in Fees

The price(s) shown are provided by the agency. Contact Caremark Liverpool for full pricing details and T&Cs.

Contact Caremark Liverpool to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark Liverpool to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sarah Crease (Registered Care Manager)
9.9

Caremark Liverpool has a Review Score of 9.9 (9.900) out of 10, based on 22 reviews in the last 2 years.
Over all time Caremark Liverpool has 46 reviews.

Overall Experience
  • 42
  • 3
  • 1
  • 0
  • 0
Date Published
  • 46
  • 14
  • 17
  • 22
  • 24
Reviewer Connection to Caremark Liverpool
  • 10
  • 9
  • 8
  • 6
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from Danielle (Daughter of Client) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark has been providing care and support to my mother over the past eight months. The care she has been receiving has helped her to rebuild her confidence and independence back in that time. The Caremark team are always friendly and approachable both in person and over the telephone and are always
happy to help with any problems that arise. I would certainly recommend this service to others.
Reply from Nabeel Salem, Director at Caremark LiverpoolHi Danielle, Thank you for your extremely kind words. Your feedback is appreciated and will be passed onto the rest of the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Client) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
These past few years have made me aware of the difference in my health and wellbeing today since ten years ago and I began to make inquiries and visits to the various forms of care offered. Finally, I decided to approach Caremark and was delighted to be accepted. I was impressed by their warm welcome
and professional attitude. With Caremark, I am able to continue to live independently in my own home which I love, and I can also have the relaxed comfort and security of Caremark. My carer has settled well into her weekly hours, responsive to everything I ask her to do and I enjoy her cheerful presence.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolMany thanks for your wonderful review; it is greatly appreciated. I will ensure your comments are passed on to the Care and Support Worker.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Steven B (Son of Client) published on 28 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer was extremely competent and very friendly. All of my mum's issues were dealt with, with the minimum of fuss. She managed to keep to the same time on all three calls each day. Overall, I am very pleased with the quality of care provided. The office staff are knowledgeable and helpful.
Reply from Sarah Crease, Care Manager at Caremark LiverpoolThank you for your kind words, we will pass on the relevant feedback to the staff member.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pippa W (Ex Family Member) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say the members of staff are very caring and supportive and the staff treat people they care for with dignity and are trustworthy. I would truly recommend anyone who needs care to this company.
Reply from Nabeel Salem, Director at Caremark LiverpoolHi Pippa, we are very pleased that you are happy with the service, so thank you for this lovely review. We will be sure to pass on such positive feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tom S (Grandson of Client) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the moon, with the care, my granddad has been receiving from Caremark Liverpool. The care workers have been outstanding and really do care about not only completing the tasks at hand but making my grandad happy. From my experience alone I would recommend them to anybody.
Reply from Nabeel Salem, Director at Caremark LiverpoolHi Tom, thank you for your kind words and taking the time to leave a review. We will pass your feedback onto the staff who I'm sure will be delighted.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Donna K (Ex Family Member) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would highly recommend their services always willing to help when and where ever they can staff extremely friendly, they are very caring the ones we had anyway and we did meet a few others also very nice and helpful. The management team seem very happy to help also like I said I would highly recommend
them to anyone.
Reply from Nabeel Salem, Director at Caremark LiverpoolHi Donna, thank you for taking the time to write out this review, we are glad you are happy with the service and will pass your feedback on to the staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Caremark Liverpool is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Caremark Liverpool is calculated as follows: ( (119 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 130 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark Liverpool is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

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Meet the Team (5)

Nabeel

Nabeel Salem

Job Title: Managing Director Joined: 2019

I opened a Caremark franchise with the mission of becoming the best home care provider in Liverpool. The priority and focus is to deliver the highest standard of care possible to improve the quality of life for the people in our region. I am passionate about making a difference and hope to be the homecare provider of choice based on the quality of our service.


In a short space of time we have managed to pick up numerous awards for the quality of care we provide. These awards are a testament to all the hard work put in the by the team here at Caremark Liverpool.

Sarah

Sarah Crease

Job Title: Registered Care Manager Joined: 2019

I began my career in care at Young Epilepsy in November 2004, starting as a Support Worker before progressing to Assistant Manager of a residential home for young women with learning disabilities and epilepsy in March 2007. In August 2012, I moved into a Unit Manager role at a Bupa residential home for older people, where I further developed my leadership and operational experience.


I joined Expect Limited in November 2014 as a Project Manager and was promoted to Assistant Head of Operations for Day Services in June 2016. In this role, I also held Registered Manager responsibilities, overseeing the delivery of outreach, domiciliary care and day centre services.


I joined Caremark Liverpool in December 2019 to support Nabeel in his mission of becoming the best home care provider in Liverpool. Since then, we have gone on to achieve multiple awards, both as a company and individually, recognising our commitment to delivering outstanding care across the city.

Beth

Beth Hughes

Job Title: Care Co-ordinator Joined: 2023

I started my career as a teacher with a focus on special educational needs in 2019. From here, I found my love for care whilst working as a senior support worker in several different residential homes and schools with children and young people. I have a varied background in working with people with special educational needs and varying health conditions.


I initially joined Caremark Liverpool as a Care Administrator but have been promoted to Field Care Supervisor and now Care Co-ordinator. I am passionate about delivering a quality service and look forward to the challenge of becoming the best home care provider in Liverpool.

Priscilla

Priscilla Mariridza

Job Title: Senior Care Worker Joined: 2023

My passion for health and social care began in secondary school, where, as a member of the Interact Club, I trained to support people living with HIV and AIDS, along with their families, particularly the orphans left behind. I later completed an undergraduate degree in Administration and Management, which focused on support systems for disadvantaged members of society.


In 2022, working as a Senior Carer, I developed strong relationships with colleagues, service users and other professionals, demonstrating key attributes such as empathy, effective communication and compassion. During this time, I received recognition, including Worker of the Month and Effective Team Player awards.


I joined Caremark Liverpool in September 2023 as a Care Assistant, where I have contributed positively to the organisation’s core values. This led to my recent promotion to Senior Care Assistant. I am excited to continue my professional growth and remain committed to helping Caremark Liverpool continue to be the best home care provider in the city.

Muntaha

Muntaha Mofleh

Job Title: Care Administrator Joined: 2024

I first became interested in healthcare during high school, when I realised I had a passion for pursuing a career in care. I have always valued making a positive impact on people’s lives and working in an environment where individuals feel safe, supported and respected. This role motivates me to continue learning and developing so I can contribute to delivering the very best care.


I joined Caremark Liverpool in September 2024 as a Care Administrator. I enjoy this position as it provides me with the opportunity to expand my knowledge and gain a deeper understanding of the sector. I am currently completing my Level 3 Diploma in Health and Social Care and remain committed to working hard to support Caremark Liverpool in continuing to be the best home care provider in Liverpool.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Liverpool to verify any information. View our terms and conditions. Caremark Liverpool has an Enhanced Service - more info.