Caremark Central Bedfordshire

From the outset, our experience with Caremark has been exemplary. The first impression was positive in that great care was taken to identify our needs, and make sure that relevant personal details were declared and recorded. We were initially concerned that a new carer unfamiliar with us and our quirks would cause friction, and maybe even increase already heightened stress levels. Not so. The various carers we have had have universally been easy to get on with, yet totally professional. A significant factor we experience is that Caremark keep a close eye on care progress, with a more or less monthly informal visit to make sure no problems are arising.

I find the staff friendly and accommodating. I find it reassuring that carers can be called upon to give extra help when unexpected circumstance occur and all in all they provide very good care which I greatly appreciate.

We find the carers are very polite, friendly and punctual most of the time. We feel that older people would appreciate having to get used to fewer carers as we are not always good at accepting change. Being in hospital, we have found has it's drawbacks, that is our only real grievance is that we are charged if we do not give 24 hour notice, how this is possible if you are being told one minute you can come home then they turn round tell you that you've got to stay in. Apart from that we are very happy with everything else. Thank you very much for all the support you give.

All of them wonderful.

All the girls are very kind and caring.

My Dad's carer found my dad unconscious last week and was amazing. She helped him till paramedics arrived and took him to hospital. It seems it may have been a bad stroke, but whatever caused this, thanks to her, my dad is still alive today! Also massive thanks to the care manager who has been an amazing support through all of this.

Just can't thank you enough, and your staff member for saving our father's life recently after a serious medical episode. On behalf of me and my two brothers. It was the quick thinking of your member of staff who identified there was a serious problem and got him the medical attention he needed urgently. Very difficult to put into words, but thank you so much.

The need to move to a full-time live-in carer was responded to quickly and efficiently. We are very happy with the carer we have, who supports with personal care, and day-to-day support such as cooking and cleaning, and even advocates for him in meetings with healthcare professionals, when appropriate.

Our relationship with Caremark has lasted almost two years before his recent death. Throughout that time the management team has provided excellent support and advice. The carers have treated my father-in-law with respect and their gentle approach has enabled him to make his contribution to the way his care has been administered. I cannot remember any time when my father-in-law expressed any concern or criticism of the care he was receiving.

I'm happy with our choice of provider.

We are very happy with the care we receive from Caremark. They are happy to accommodate any changes we need to make The carers are kind and caring. I personally find it hard to cope with too many changes in the carers that come here.

I really like all of the girls that come to visit me. They help me with small tasks I need assistance with, as I like to stay independent. I am very happy with the service I receive from Caremark and their carers.

Caremark has been caring for me for 2 years and 1 month already. Very pleased with the service, all the staff are lovely and kind. They have helped me a lot and I am doing so well and would recommend Caremark to others who need support.

Caremark supported my ninety-six year old father with two weeks post-operative care on two occasions, and two weeks overnight care whilst he waited to go into a care home. I found Caremark to be efficient and well managed, with the manager and her team helpful and considerate of Dad's increasingly complex needs.

Excellent care and availability of carers. The staff looking after my father are so caring and professional. The carer is like one of the family - always going over and above. Highly recommended.

Thank you.

Nice girls, very organised agency. Happy to accommodate, girls are very professional. Very reliable.

We have been very happy since my daughter's care started with this company a year ago. The owners and management are very approachable, understanding and caring to me as well as my daughter. We appreciate how much the client's wishes and needs are met and having a small group of regular carers. Carers are matched to the client and good relationships are formed. The carers are friendly, cheerful and hard-working. Timekeeping is good.

Carers are great.

The individuals who care are on time or let us know if there is any variation beyond 10/15 mins. They are reliable.