Caremark Central Bedfordshire

The individuals who care are on time or let us know if there is any variation beyond 10/15 mins. They are reliable.

Carers ask and check how I am.

So far, all the carers have acted extremely well with my husband! He is not always in a happy mood, but this improves when help arrives. He does like to be taken for a walk when the weather is good.

This care team have been an incredible group of carers for my mum. The manager introduced herself to my mother and myself in November when Mum's confidence was so low about going out due to her dementia and other illness. Since the ladies have been coming in and taking slow walks out with my mum, she now has her jacket and trainers on ready for the door to knock to go out with the ladies! Fantastic team with a lot of compassion/patience and understanding of Mum's needs.

Since starting the service from Caremark the care they have provided has been of the highest standard. All the carers we have had have been very good with my wife and she looks forward to seeing them every day, nothing is too much trouble for them to do and she and myself would like to thank them for the service they provide.

Thank you ladies.

I find this company very efficient and I am very happy to have them taking care of me.

I live about 3 hours away from him and it was not easy for me to visit, they stepped in and did much more than you would expect carers to do, I am just so grateful to all of them they are wonderful people. The manager was so helpful in keeping me informed and I was so reassured that he was getting the best possible care.

My mother has been receiving services from Caremark for the last several months. When visiting her, I have met with a number of her carers and have been extremely impressed both with the practical aspects of her care (washing, showering, dressing, ensuring medication is taken regularly and in a timely fashion etc.) but also with their kindness and their ability to reassure her when she is confused or unsure. I ring her daily and she is always praising her carers. I would have no hesitation in recommending this service to others.

Whole experience good, carers friendly and helpful and never seemed to rush me. The main carer was particularly nice and I missed her when a replacement had to come in.

The woman who introduced the workers to us was brilliant and acted quickly when I had concerns. Two of the workers are absolutely brilliant too - the new woman in particular has been impressive.

We are very pleased with the care, support and dignity the carers give to our dad, particularly his main carer and experienced staff. They are amazing, and we cannot thank them enough. It is such a relief to us to know he is being so well cared for.

The good care starts with management, who are very understanding about my requirements and want to make sure things are right for me. They come across as genuinely caring about their staff and clients. Communication is good; I am emailed my rota, so I know who to expect, and I am called if there is a problem. Carers are warm and friendly, arrive on time, and are here to do things as well as chat. They happily help with housework and encourage me to do as much for myself as possible, even if it takes longer and they are standing around. I have a small group of three carers, which is what I asked for.

The carers have been friendly, helpful and professional. Usually arriving on time, however when there is a problem, although my father is contacted, it is difficult for him to answer the telephone when the reason for having the carer is to help him get up in the morning. Overall communication is good but there is a lot of documenting at the end of each visit which seems unnecessary.

I found Caremark easy to reach and very helpful.

The main carer to my mother showed good knowledge of dementia and was very patient.

Thank you to the amazing care staff whom have provided daily care to my mother. The carers have been caring, non judgemental and have aimed to cater for all of her care needs. I am so appreciative of the carers knowing my mother was always in good hands. Any concerns were raised immediately and dealt with in a professional manner. Communication from the carers and management have been excellent, all so caring. Thank you once again and I highly recommend Caremark for the care of your loved ones.