TrustBridge Care

Gleneagles House, Vernon Gate, Derby DE1 1UP
Review Us
9.9 66 Reviews
  • TrustBridge Care, Derby
TrustBridge Care

There for you.

At TrustBridge Care, the team understands the importance of compassionate, personalised care in the comfort of your own home.

The dedicated team of professional carers are committed to providing the highest standard of care, ensuring that their clients lead fulfilling and independent lives.

The team offers a wide range of services tailored to meet individual needs, including personal care, medication management, meal preparation, and companionship.

Whether you require short-term assistance or long-term support, TrustBridge Care is 'there for you.'

The team's approach is centred on respect, dignity, and building strong relationships with their clients and their families. They believe in creating a safe and nurturing environment that promotes wellbeing and peace of mind.

Choose TrustBridge Care, they are always there for you.

Care Provided by TrustBridge Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

To learn more about our personalized care plans and fees, please reach out to us directly—we’re here to help find the best care solution for you or your loved one.

Contact TrustBridge Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact TrustBridge Care to get a personalised quote.

Good to Know

Owner

  • Five HealthCare Group Ltd
  • Privately Owned

Person in Charge

  • Imran Ali (Registered Manager)
9.9

TrustBridge Care has a Review Score of 9.9 (9.871) out of 10, based on 33 reviews in the last 2 years.
Over all time TrustBridge Care has 66 reviews.

Overall Experience
  • 53
  • 11
  • 1
  • 0
  • 1
Date Published
  • 66
  • 9
  • 16
  • 33
  • 33
Reviewer Connection to TrustBridge Care
  • 16
  • 14
  • 12
  • 8
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 66, showing 61-66
Review from Tracy G (Niece of Client) published on 9 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
A wonderful service that’s caring and professional. A full assessment is performed so the client gets the right care for them.
People are treated as individuals so the care package suits that person’s needs.
We are very pleased with the provider.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B S (Client) published on 8 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers are all well trained and friendly. Usually, they are punctual, only being affected by road conditions as I am on the edge of their area. I can recommend the company but cannot commit to value for money as I have no experience with another one.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Duncan M (Friend of Client) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service user has regularly expressed her complete satisfaction to me with every aspect of the home care provided. The members of staff are always punctual, lucid, tidy, interesting to talk to and clear about the work they do and the care that they are able to give.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane S (Friend of Client) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express how the carers were very professional and friendly towards the client. The care was exceptional they went above and beyond for the client as well as her husband.
Every visit throughout the day for preparing meals was always enjoyable, nothing was too much trouble.
The client
throughout her palliative care was always treated with dignity.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from George G (Client) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very satisfied with Good Oaks Home Care services. All of the staff are lovely and always have time to sit and chat with me which I like. I am pleased with my call times and the care I receive within that time. Nothing seems to be too much and the girls go above and beyond to make sure I have everything
I need.
Can’t praise the staff enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E L (Mother of Client) published on 21 January 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Good Oaks Derby and Ashbourne did not provide a good experience for my chronically ill daughter.
The first registered manager did not complete a proper care assessment and did not complete the relevant or correct paperwork, so a care plan and risk assessments were not put in place before care started.
The
second registered manager also did not complete a full care assessment or risk assessment.
My daughter's full care assessment was not completed until the 4th October.
Care started in July. The care staff nor management were not fully trained in how to use their own computerised care note system, so care notes were not put on their system accurately during July, August, and September.
This care agency was unable to provide consistent care for my daughter and created a huge amount of stress and then pulled out of the care package leaving no notice.
The Derby and Ashbourne office did not fulfill the standards set out on their website which led to great disappointment.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for TrustBridge Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for TrustBridge Care is calculated as follows: ( (170 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 194 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for TrustBridge Care is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (12)

Zirka

Zirka Yousaf

Job Title: Director Joined: 2020

As the director of TrustBridge Care, Zirka is the driving force and heart of our organization. Her role encompasses complete oversight of all operations, ensuring that our services run seamlessly from end to end. Zirka personally responds to enquiries from new clients, making sure they feel welcome and supported from their very first interaction with us. Her commitment to fostering trust and quality care shines through every step of the way, setting the foundation for everything we do.

Imran

Imran Ali

Job Title: Nominated Individual/Registered Manager Joined: 2020

Imran is our registered manager and is central to maintaining compliance and quality across our services. He works closely with our team leaders and oversees the care provided to each of our clients, ensuring it meets our high standards. Imran also handles care assessments for new clients, allowing him to create individualized care plans that meet each client’s unique needs. His dedication to understanding client requirements firsthand allows him to build trust and deliver highly personalized care.

Kristine

Kristine Domingo

Job Title: Finance Manager Joined: 2024

Kristine, our finance manager, expertly manages invoicing, payroll, and all things accounting at TrustBridge Care. She is the go-to person for any questions about billing and payment, always available to provide clear guidance and support. Kristine’s organized and efficient approach ensures that our financial processes run smoothly, allowing us to focus on what matters most: providing excellent care to our clients.

Khloe

Khloe Allsopp

Job Title: Office Manager Joined: 2024

Khloe is our office manager, the main point of contact for HR matters, and a pivotal player in the smooth day-to-day operations of our team. She works closely with our carers, making sure everyone is well-supported and has the resources they need to excel in their roles. Additionally, Khloe keeps all client and carer records up-to-date, ensuring they meet regulatory requirements and reflect our commitment to high standards.

Adil

Adil Bilal

Job Title: Team Leader Joined: 2022

AD is one of our team leaders, with a particular focus on medication management. He ensures that every client’s medication files are accurate, comprehensive, and seamlessly integrated into their care plans and risk assessments. AD’s attention to detail is critical in maintaining client safety and delivering reliable, personalized care.

Sherick

Sherick Adams

Job Title: Team Leader Joined: 2023

Sherick serves as another dedicated team leader, with a specialty in training. He oversees the development and ongoing education of our carers, ensuring they have the skills, knowledge, and confidence to deliver the highest standard of care. Sherick’s passion for quality training helps our carers provide effective and compassionate care, reflecting TrustBridge Care’s core values in every interaction.

Kanhai

Kanhai Chanda

Job Title: Team Leader Joined: 2023

KC, also a team leader, manages visit notes and conducts spot checks, both in the field and within documentation. His work ensures that our carers are maintaining high standards and that client notes are thorough and accurate. By conducting these checks, KC ensures continuity of care and a consistent quality experience for each client.

Carers

Carers

Job Title: Care Assistant Joined: 2021

At TrustBridge Care, each team member brings vital expertise and a shared commitment to providing compassionate, personalized care. We are proud to be there for you, creating a place where trust, quality, and exceptional care come together for every client, every day.

Mandeepka

Mandeepka

Job Title: Team Leader Joined: 2025

Mandy brings over four years of hands-on care experience to TrustBridge Care, and we’re thrilled to have her on the team. Her role focuses on ensuring our care plans and client records are always accurate, up to date and in line with our high standards. Mandy also spends time out in the field, offering on-the-ground support, guidance and encouragement to our care team. With her calm approach and deep understanding of care, she’s here to help everyone deliver their best.

Senior Carers

Senior Carers

Job Title: Senior Carers Joined: 2025

Our Senior Carers play an essential role in supporting both our care and compliance teams. They provide guidance, training, and oversight to ensure that our care staff are confident, well-prepared and delivering the highest standards of service. By working closely with the compliance team, they help maintain our commitment to safe, effective and compassionate care for every individual we support.

Adeel

Adeel Rana

Job Title: Business Operations Manager Joined: 2025

Adeel plays a key role in ensuring TrustBridge Care runs smoothly and effectively. With a focus on growth and development, Adeel works closely with the leadership team to strengthen and expand the support we provide to our clients and staff.

Sandra

Sandra Masango

Job Title: Clinical Nurse Joined: 2025

Sandra brings a wealth of clinical expertise to TrustBridge Care, having worked extensively as a district nurse. Her experience and dedication to person-centred care make her an invaluable member of our team. Sandra will be leading the development of our new clinical team, ensuring we continue to provide safe, effective and compassionate care tailored to the needs of each individual we support.

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