Visiting Angels Burton and Derby

If you are considering care for a loved one I can highly recommend this agency who went above and beyond with their caring role. My elderly aunt has both physical and mental health needs and finding the right care for her had been difficult, compounded by the fact that my aunt is fiercely independent and would decline support. We had tried a couple of other agencies previously but with little success. Visiting Angels were fantastic in every aspect, from excellent communication, to delivering a high standard of care. Accessing the app was invaluable given there are no relatives and I do not live locally. As my aunt's needs changed rapidly, I was in regular contact with the agency and when one approach was unsuccessful another was adopted. Thank you, Visiting Angels for your true professionalism, kindness, dignity and importantly sense of humour that you have shown towards my aunt right up until she went into care, I know it was not an easy task and it is greatly appreciated.

Visiting Angels have been absolutely wonderful with Mum and so accommodating when her needs changed rapidly over a short period of time. All of the carers that we met had the same high standards and genuinely cared about Mum’s welfare. They were brilliant at liaising with the local surgery and other NHS services on our behalf, which was so helpful. The app provided, meant that I was kept informed of Mum’s visits and outcomes on a daily basis, which I so appreciated, as I live quite a long way away. I really don’t know what we would have done without the Angels and cannot recommend them highly enough.

I have been receiving care since September 2021 with visits four times daily. They are definitely well-named as Visiting Angels. We have all developed an excellent relationship over the last five months in fact their care is first class. Initially, I was unsure how it would all work out but it soon became clear and I was able to relax and treat them as friends. They have always treated me with respect and are now used to my sense of humour, thank goodness, so everything works well and we all have a good rapport with one another. I have recommended them to friends.

Visiting Angels have been caring for my mum for the last few months. From the initial telephone call onwards they have been amazing not only a comfort to mum but also to me. The management team have gone above and beyond to accommodate mum's needs as they change and become more demanding and the carers truly are angels! They have taken the time to build a relationship with mum and my family and add a personal touch that offers reassurance and confidence that mum is being ‘cared for’, for example, playing her favourite music and giving her encouragement. Mum has dementia and is sometimes uncooperative but the angels have built such trust that she responds positively to their prompts. I live a distance away from my mum but can log in and read the reports daily and this reassures me that all is well. Communication between management, carers and myself is great and I know that someone is always there if needed. I would have no hesitation at all in recommending Visiting Angels.

We could not fault the service we received from the Visiting Angels for our father. From the very first phone conversation, we were reassured that the service to be provided would be tailored to meet our and our father’s needs. That initial conversation explained the high standards, qualities and requirements their staff must meet to be able to provide the expected high level of care. The next step was for us and our father to meet with a care manager to go through our father's needs to develop, produce and agree on a care plan. We (and our father) were happy with everything we had heard and been demonstrated. The care started almost immediately and the staff always arrived within the agreed times and the level of care exceeded all our expectations, there were daily reports of what our father had eaten, drank, medication taken, toilet activities, mood etc. Any concerns were raised in a timely manner and nothing was too much trouble. We are confident our father received the very best care.

We have no hesitation in recommending Visiting Angels to anyone looking for professional, compassionate care in the future.

Absolutely brilliant, the level of care and support is second to none, we were quite satisfied with mum's previous carers, but Visiting Angels have taken caring to a higher level. Under their care mum has made a marked improvement in getting better.

So pleased we found Visiting Angels after experiencing problems with previous carers. Arrival is always prompt and the carers are always friendly. My husband's needs are always catered for with patience and kindness. Would have no hesitation in recommending Visiting Angels.

My Uncle has needed a care package for some time but has resisted, not wanting people in his house, so his situation just got worse until he was safeguarded into hospital and had to reluctantly accept help to go home. Visiting Angels came to access him and could not have been kinder. He is treated with respect all the time and looks so much better, his personal care is done with dignity, although he resists changing his clothes he now does and the whole house has a much better feel, making it more of a pleasure to visit rather than a chore. A friend popped in with a Christmas card yesterday, she hadn’t seen him for many months and was over the moon to see how well he looks. Thank you Angels.

Without Visiting Angels, I’m not quite sure what we would have done. They provided Mum with wonderful care, dignity and respect at a very difficult time in our lives. Mum’s dementia at bedtime could be challenging but this was met with care, great patience and humour from the whole team. Scheduled times were always adhered to throughout the day. I would have no hesitation in recommending Visiting Angels to families looking for care for a loved one.

The service and management support we have received has been outstanding. The lady who visits my dad just knows exactly how to support him, and this has given my mum reassurance and confidence. I can't say thank you enough, especially in these difficult times.

My mum needed some help after a fall. Although she only needed Visiting Angels - East Staffordshire for a short time they were always kind, caring and professional. The help was tailored to her specific needs and very flexible. If she needs help in the future, I would not hesitate to use them again.

I am extremely pleased with the care my husband, who is brain-damaged, receives from Visiting Angels. They look after all his personal needs with dignity and respect. They are gentle and talk to him explaining exactly what they are doing. The carers arrive on time and are very friendly.

Our experience with Visiting Angels has been extremely successful. My husband is very happy to be cared for by them. We both say that it could not be better.

I am very satisfied with the care Mum is receiving, it gives me and my partner peace of mind, knowing we can leave the house without any concern. Mum definitely enjoys the stimulation from the various activities she does with the carer.

Excellent care provided to my father. I couldn't have asked for better. Very caring and vigilant staff, always feedback to me about my father. I was very pleased with the level of service from the managers and his carer.

The carers are lovely people, caring, conscientious, considerate, patient and most importantly, demonstrate respect and treat the gentleman with dignity and kindness. The gentleman is still the ‘boss’ in his own home, he just has ‘support’ which is what was intended and outlined in the care plan. There was also an assessment of the premises to ensure the carers had adequate facilities with which I was pleased. This demonstrated a commitment not only to the person requiring care, but also a commitment to those providing the care.

Also, have respect and care for myself and my husband to which we are very grateful.

Mum's carer has visited her four times now and I am pleased that it is going really well. Mum has really taken to her and looks forward to her visits. When I rang Mum to remind her of her carer's visit she said: "She's lovely, she is". Mum's carer is very thorough, making sure that Mum has a lunchtime meal and recording everything on the nutrition chart. She also leaves notes so we can see what they have been doing.