Care Provided by Jewel Home Support (Lancs)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Duration of Care
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Level of Care
Personal Care
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Help at Home
- Cleaning Service
- Food Preparation & Serving
- Shopping Service / Errands
Specialist Care Conditions
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Jewel Home Support (Lancs) to get a personalised quote
Jewel Home Support (Lancs) Ltd provides visiting care tailored to each person’s assessed needs. Please contact our office to discuss your requirements and receive a personalised quote.
The price(s) shown are provided by the agency. Contact Jewel Home Support (Lancs) for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Jewel Home Support (Lancs) Ltd
- Private Owned
Person in charge
- Imtiaj ismail (Manager)
Are you the Owner/Manager of Jewel Home Support (Lancs)?View your Advertising Options
Jewel Home Support (Lancs) Reviews (12)
9.5
Jewel Home Support (Lancs) has a Review Score of 9.5 (9.492) out of 10, based on 9 reviews in the last 2 years.
Over all time Jewel Home Support (Lancs) has 12 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Jewel Home Support (Lancs)
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Review from S S (Son of Client) published on 9 November 2026 Date of experience: October 2026•Submitted via Website•
Overall Experience
The team of carers from Jewel has stepped in and helped my parents in ways that provided much-needed relief and peace of mind to my dad and siblings.
They are switched on, make recommendations and adapt to mums changes with ease. They are especially good with mum, super gentle.
The team of carers from Jewel has stepped in and helped my parents in ways that provided much-needed relief and peace of mind to my dad and siblings.
They are switched on, make recommendations and adapt to mums changes with ease. They are especially good with mum, super gentle.
↩Reply from Imtiaj Ismail, Registered Manager at Jewel Home Support (Lancs)
Thank you for sharing this. We're so glad our carers have brought some much-needed peace of mind to your family. It's lovely to hear how gently they support your mum and how thoughtfully they adapt as her needs change. We'll pass your kind words on to the team.
Kind RegardsImtiaj Ismail
Review from Pamela C (Client / Service User) published on 9 November 2026 Date of experience: October 2026•Submitted via Website•
Overall Experience
I am very happy with care and support from this compny.the carers and staff are kind.friendly.helpful,and professional.they always treat me with respect and kindness.i highly recommend their servive i am very happy
I am very happy with care and support from this compny.the carers and staff are kind.friendly.helpful,and professional.they always treat me with respect and kindness.i highly recommend their servive i am very happy
↩Reply from Imtiaj Ismail, Registered Manager at Jewel Home Support (Lancs)
Thank you for taking the time to share your feedback and for recommending Jewel Home Support. We're pleased that you're happy with your care and that our team treats you with kindness and respect. We'll pass your lovely comments on to the carers and office staff.
Kind RegardsImtiaj Ismail
Review from Keith P (Client / Service User) published on 9 November 2026 Date of experience: October 2026•Submitted via Website•
Overall Experience
Excellent service from avery caring and professional team. Nothing is ever too much trouble for them, and the staff are always polite, friendly and helpful. They go out of their way to provide the best possible care making you feel valuable, respected and well looked after. I would highly...
Excellent service from avery caring and professional team. Nothing is ever too much trouble for them, and the staff are always polite, friendly and helpful. They go out of their way to provide the best possible care making you feel valuable, respected and well looked after. I would highly recommend their services to anyone.
↩Reply from Imtiaj Ismail, Registered Manager at Jewel Home Support (Lancs)
Thank you for your kind words and for recommending Jewel Home Support. We're so pleased to hear that our team has helped you feel valued, respected and well looked after. We'll share your feedback with the team. They'll be delighted to know the difference their care has made.
Kind RegardsImtiaj Ismail
Review from Katrina R (Daughter of Client) published on 2 November 2026 Date of experience: October 2026•Submitted via Website•
Overall Experience
Very patient with my dad and always try their best. My dads mental state hasn't been very good recently but they always try with him and always let me know and won't hesitate to ask for help or clean up
Very patient with my dad and always try their best. My dads mental state hasn't been very good recently but they always try with him and always let me know and won't hesitate to ask for help or clean up
↩Reply from Imtiaj Ismail, Registered Manager at Jewel Home Support (Lancs)
Thank you for taking the time to leave a review, Katrina. We're glad the team's patience and regular updates have made a difference to you and your dad. It's good to hear that the carers keep you informed and ask for help when they need it. We'll share your kind words with the team.
The Jewel Home Support (Lancs) Imtiaj Ismail Registered Manager
Review from Khatija B (Daughter of Client) published on 31 October 2026 Date of experience: October 2026•Submitted via Website•
Overall Experience
All staff are super professional, courteous and polite. Always smiling and friendly.
My mum is always singing their praises, they really do look after her well.
My mum is always singing their praises, they really do look after her well.
An absolute credit to your company. Thank you.
All staff are super professional, courteous and polite. Always smiling and friendly.
My mum is always singing their praises, they really do look after her well.
My mum is always singing their praises, they really do look after her well.
An absolute credit to your company. Thank you.
↩Reply from Imtiaj Ismail, Registered Manager at Jewel Home Support (Lancs)
Thank you for your kind words, Khatija. We're so pleased to hear that your mum speaks so highly of the team and feels well looked after. We'll pass your feedback on to the carers. They'll be delighted to know how much you and your mum appreciate their friendly, professional care.
The Jewel Home Support (Lancs) Imtiaj Ismail Registered Manager
Review from Pauline S (Wife of Client) published on 30 October 2026 Date of experience: October 2026•Submitted via Website•
Overall Experience
Great caring company. I have no issues with them at all. All the carers go above and beyond. Every one of the carers are so respectful cheerful and professional. They are very kind considerate and always smiling. All the carers every one of them are a credit to the firm
Great caring company. I have no issues with them at all. All the carers go above and beyond. Every one of the carers are so respectful cheerful and professional. They are very kind considerate and always smiling. All the carers every one of them are a credit to the firm
↩Reply from Imtiaj Ismail, Registered Manager at Jewel Home Support (Lancs)
Thank you for your lovely review, Pauline. It's wonderful to hear that the carers who support your husband have been kind, cheerful and professional, and that their care has made such a positive impression on you. We'll share your kind words with the team. They'll be delighted to hear how much you appreciate what they do.
The Jewel Home Support (Lancs) Imtiaj Ismail Registered Manager
Review from Aaron M (Son of Client) published on 30 October 2026 Date of experience: January 2026•Submitted via Website•
Overall Experience
Every carer is absolutely perfect , I couldn't give any negative feedback. All the carers very friendly and always a smile on their faces when they come.
Honestly they're fantastic with my mum , they never rush to finish the job it's all professional and taken with care. There's ever a rush...
Every carer is absolutely perfect , I couldn't give any negative feedback. All the carers very friendly and always a smile on their faces when they come.
Honestly they're fantastic with my mum , they never rush to finish the job it's all professional and taken with care. There's ever a rush with their work.
My mum had two servere strokes and they're very helpful sorting my mum out. So polite and positive I couldn't actually give less that 5 stars , never complaining and always treating my mum with respect and kindness and that's what I find very unique about her carers attitude towards their work. You can tell they're passionate about their work and I don't thing anyone could do a better job than these ladies
↩Reply from Imtiaj Ismail, Registered Manager at Jewel Home Support (Lancs)
Thank you for the five stars and for taking the time to write such a thoughtful review, Aaron. We're so pleased to hear that the carers take their time with your mum and treat her with kindness and respect. We'll share your words with the team. They'll be delighted to hear how much their cheerful...
Thank you for the five stars and for taking the time to write such a thoughtful review, Aaron. We're so pleased to hear that the carers take their time with your mum and treat her with kindness and respect. We'll share your words with the team. They'll be delighted to hear how much their cheerful visits and unhurried care mean to you and your mum.
The Jewel Home Support (Lancs) Imtiaj Ismail, Registered Manager
Review from S M (Daughter of Client) published on 29 October 2026 Date of experience: September 2026•Submitted via Website•
Overall Experience
Overall, we have been satisfied with the support provided. However, I feel that meeting with the manager every six months, at least initially, would be helpful. This would give us an opportunity to discuss our needs and clarify what support we would like, while also allowing the provider to explain...
Overall, we have been satisfied with the support provided. However, I feel that meeting with the manager every six months, at least initially, would be helpful. This would give us an opportunity to discuss our needs and clarify what support we would like, while also allowing the provider to explain what they can and cannot offer.
For example, my mum once needed medication collecting from the pharmacy that same day, but I was unable to collect it myself. The carer explained that they were unable to do this. It is situations like these that we would like to discuss, so we have a clearer understanding of what support may be available when unexpected needs arise.
For example, my mum once needed medication collecting from the pharmacy that same day, but I was unable to collect it myself. The carer explained that they were unable to do this. It is situations like these that we would like to discuss, so we have a clearer understanding of what support may be available when unexpected needs arise.
Regular meetings would help us manage our expectations, improve communication and ensure that the support provided meets Mum's needs as much as possible.
↩Reply from Imtiaj Ismail, Registered Manager at Jewel Home Support (Lancs)
Thank you for sharing your feedback. We're really pleased to hear that you've been happy with your mum's care overall, and we welcome your suggestion of a six-monthly catch-up. It's a good chance to talk about what's working well and clarify what support is available when something unexpected comes...
Thank you for sharing your feedback. We're really pleased to hear that you've been happy with your mum's care overall, and we welcome your suggestion of a six-monthly catch-up. It's a good chance to talk about what's working well and clarify what support is available when something unexpected comes up.
When we first meet a client and their family, we arrange a meet-and-greet with our Compliance Officer, Sarah Hall, and a care worker. It's a chance to get to know each other and talk through the support needed. Sarah is the ongoing link between clients, families and the office, so there's a familiar person to turn to as needs change.
Please give the office a call and ask for Sarah. She'll be happy to talk through your questions and help arrange a catch-up with the manager.
The Jewel Home Support (Lancs) Imtiaj Ismail, Registered Manager
Review from Patricia Y (Daughter of Client) published on 5 November 2025 Date of experience: October 2025•Submitted via Website•
Overall Experience
My Mum has had carers form Jewel for almost one year. My Mum likes all the carers, they are kind, attentive and pleasant.
In particular Naziya and Chandema attend to my Mum and they deliver excellent care.
My Mum has had carers form Jewel for almost one year. My Mum likes all the carers, they are kind, attentive and pleasant.
In particular Naziya and Chandema attend to my Mum and they deliver excellent care.
Review from Mark W (Son of Client) published on 13 December 2022 Date of experience: November 2022•Submitted via Website•
Overall Experience
Abysmal service, carers seemingly unaware of what they are doing. Can't even open a door, coming when they want, not doing what is needed, or as little as possible, not filling in care notes, lying about the time visited, very poor. I could go on forever, avoid using them.
Abysmal service, carers seemingly unaware of what they are doing. Can't even open a door, coming when they want, not doing what is needed, or as little as possible, not filling in care notes, lying about the time visited, very poor. I could go on forever, avoid using them.
Review from T H (Daughter of Client) published on 7 November 2022 Date of experience: October 2022•Submitted via Website•
Overall Experience
Appalling from start to finish during the 10-day period they were appointed to care for my father.
My father requires 4 visits a day, help in and out of bed, personal care and medications, etc. On two of the days, nobody visited at all which resulted in district nurses having to step in. Despite...
Appalling from start to finish during the 10-day period they were appointed to care for my father.
My father requires 4 visits a day, help in and out of bed, personal care and medications, etc. On two of the days, nobody visited at all which resulted in district nurses having to step in. Despite being informed of the key safe access several times, on the days they turned up they just knocked on the door and left the house without entering if my father didn't answer. He literally lay in bed unable to move and heard them knocking.
There is no after-hours phone line so any calls after 5 pm aren't answered at all.
My father requires 4 visits a day, help in and out of bed, personal care and medications, etc. On two of the days, nobody visited at all which resulted in district nurses having to step in. Despite being informed of the key safe access several times, on the days they turned up they just knocked on the door and left the house without entering if my father didn't answer. He literally lay in bed unable to move and heard them knocking.
There is no after-hours phone line so any calls after 5 pm aren't answered at all.
Communication is terrible. Every time I called - which was a lot, I was told the carer would be there in 10 minutes or my father was going to be the next visit on the carers list. Those visits never happened. When social services stepped in to speak to them they lied and said the visits had happened.
Absolutely traumatic experience for my father and family. Avoid at all costs!
Review from Harold C (Brother of Client) published on 25 May 2022 Date of experience: May 2022•Submitted via Website•
Overall Experience
New Client. Have not received any contact/communication from the company, details, telephone numbers, etc. Experiencing very bad timekeeping, never arrived within the time scale, lateness ranging from 1hr 10 mins up to 2hrs 15mins. Had to telephone to find out what was happening. Twice two people...
New Client. Have not received any contact/communication from the company, details, telephone numbers, etc. Experiencing very bad timekeeping, never arrived within the time scale, lateness ranging from 1hr 10 mins up to 2hrs 15mins. Had to telephone to find out what was happening. Twice two people arrived together in one car.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 February 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Jewel Home Support (Lancs).
Accreditations
There are no accreditations posted yet for Jewel Home Support (Lancs).
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Frequently Asked Questions about Jewel Home Support (Lancs)
How much does Jewel Home Support (Lancs) cost?
The agency lists fees of £24.98 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Jewel Home Support (Lancs) employ?
Jewel Home Support (Lancs) employs 35 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Jewel Home Support (Lancs) to verify any information. View our terms and conditions. Jewel Home Support (Lancs) has a Basic Service -what a Basic Service includes.