Jewel Home Support (Lancs)
Ground Floor The Triest Centre, 144 Lyons Lane, Chorley, Lancashire PR6 0PJOther Home Care Providers you may be interested in:
Care Provided by Jewel Home Support (Lancs)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Food Preparation & Serving
Other Care Provided
- Dementia
- Parkinson's Disease
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £24.98 - £24.98
Contact Jewel Home Support (Lancs) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- Jewel Home Support (Lancs) Ltd
- Private Owned
Person in charge
- Imtiaj ismail (Manager)
Jewel Home Support (Lancs) Reviews (4)
Jewel Home Support (Lancs) has a Review Score of 7.5 (7.5) out of 10, based on 1 reviews in the last 2 years.
Over all time Jewel Home Support (Lancs) has 4 reviews.
In particular Naziya and Chandema attend to my Mum and they deliver excellent care.
Abysmal service, carers seemingly unaware of what they are doing. Can't even open a door, coming when they want, not doing what is needed, or as little as possible, not filling in care notes, lying about the time visited, very poor. I could go on forever, avoid using them.
My father requires 4 visits a day, help in and out of bed, personal care and medications, etc. On two of the days, nobody visited at all which resulted in district nurses having to step in. Despite being informed of the key safe access several times, on the days they turned up they just knocked on the door and left the house without entering if my father didn't answer. He literally lay in bed unable to move and heard them knocking.
There is no after-hours phone line so any calls after 5 pm aren't answered at all.
Communication is terrible. Every time I called - which was a lot, I was told the carer would be there in 10 minutes or my father was going to be the next visit on the carers list. Those visits never happened. When social services stepped in to speak to them they lied and said the visits had happened.
Absolutely traumatic experience for my father and family. Avoid at all costs!
New Client. Have not received any contact/communication from the company, details, telephone numbers, etc. Experiencing very bad timekeeping, never arrived within the time scale, lateness ranging from 1hr 10 mins up to 2hrs 15mins. Had to telephone to find out what was happening. Twice two people arrived together in one car.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 February 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Jewel Home Support (Lancs).
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Jewel Home Support (Lancs).
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Jewel Home Support (Lancs)
How many Carers does Jewel Home Support (Lancs) employ?
Jewel Home Support (Lancs) employs 35 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Jewel Home Support (Lancs) to verify any information. View our terms and conditions. Jewel Home Support (Lancs) has a Basic Service - more info.