Jewel Home Support (Lancs)

Ground Floor The Triest Centre, 144 Lyons Lane, Chorley PR6 0PJ
Review Us
7.5 4 Reviews
  • Jewel Home Support (Lancs), Chorley
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Care Provided by Jewel Home Support (Lancs)

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Physical Disability

Good to Know

Owner

  • Jewel Home Support (Lancs) Ltd

Person in Charge

  • Mohamad Malek (Manager)
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Jewel Home Support (Lancs) Reviews (4)

7.5

Jewel Home Support (Lancs) has a Review Score of 7.5 (7.500) out of 10, based on 1 reviews in the last 2 years.
Over all time Jewel Home Support (Lancs) has 4 reviews.

Overall Experience
  • 0
  • 1
  • 0
  • 0
  • 3
Date Published
  • 4
  • 1
  • 1
  • 1
  • 3
Reviewer Connection to Jewel Home Support (Lancs)
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from Patricia Y (Daughter of Client) published on 5 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has had carers form Jewel for almost one year. My Mum likes all the carers, they are kind, attentive and pleasant.
In particular Naziya and Chandema attend to my Mum and they deliver excellent care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mark W (Son of Client) published on 13 December 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Abysmal service, carers seemingly unaware of what they are doing. Can't even open a door, coming when they want, not doing what is needed, or as little as possible, not filling in care notes, lying about the time visited, very poor. I could go on forever, avoid using them.
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  • Treated with Dignity
  • Value for Money
Review from T H (Daughter of Client) published on 7 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Appalling from start to finish during the 10-day period they were appointed to care for my father.
My father requires 4 visits a day, help in and out of bed, personal care and medications, etc. On two of the days, nobody visited at all which resulted in district nurses having to step in. Despite being
informed of the key safe access several times, on the days they turned up they just knocked on the door and left the house without entering if my father didn't answer. He literally lay in bed unable to move and heard them knocking.
There is no after-hours phone line so any calls after 5 pm aren't answered at all.
Communication is terrible. Every time I called - which was a lot, I was told the carer would be there in 10 minutes or my father was going to be the next visit on the carers list. Those visits never happened. When social services stepped in to speak to them they lied and said the visits had happened.


Absolutely traumatic experience for my father and family. Avoid at all costs!

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  • Treated with Dignity
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Review from Harold C (Brother of Client) published on 25 May 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
New Client. Have not received any contact/communication from the company, details, telephone numbers, etc. Experiencing very bad timekeeping, never arrived within the time scale, lateness ranging from 1hr 10 mins up to 2hrs 15mins. Had to telephone to find out what was happening. Twice two people arrived
together in one car.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.5 (7.500)

Overview of Review Score

The Review Score of 7.5 (7.500) out of 10 for Jewel Home Support (Lancs) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Jewel Home Support (Lancs) is calculated as follows: ( (3 Excellents x 5) + (3 Goods x 4) ) ÷ 6 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Jewel Home Support (Lancs) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Jewel Home Support (Lancs)

What Type of Services does Jewel Home Support (Lancs) offer?

Jewel Home Support (Lancs) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Jewel Home Support (Lancs) to verify any information. View our terms and conditions. Jewel Home Support (Lancs) has an Basic Service - more info.