Alina Homecare Trowbridge & Chippenham

32 Duke Street, Trowbridge BA14 8EA
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10 42 Reviews
  • Alina Homecare Trowbridge & Chippenham, Trowbridge
Alina Homecare offers support with personal care, companionship, getting out and about and maintaining your home in Beanacre, Bowerhill, Box, Bradford-on-Avon, Calne, Castle Combe, Chippenham, Corsham, Easton, Frome, Lacock, Melksham, Notton, Pewsham,Semington, Trowbridge, Warminster & Westbury.

Their personalised care includes care for people with dementia, those who have had a stroke and those simply requiring help and support to live independently in their own homes. Care can span from short visits and respite care to a full-time, live-in care. Alina Homecare will endeavour to match care workers with the person they support.

All Alina Homecare's care workers are employed by the company and fully trained and DBS checked. They also employ specialists in areas such as disability support and people with complex health needs. will make sure your care worker matches your needs and wishes.
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Care Provided by Alina Homecare Trowbridge & Chippenham

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Bonita Aylesbury (Branch Manager)

Alina Homecare Trowbridge & Chippenham Reviews (42)

10

Alina Homecare Trowbridge & Chippenham has a Review Score of 10 (9.963) out of 10, based on 14 reviews in the last 2 years.
Over all time Alina Homecare Trowbridge & Chippenham has 42 reviews.

Overall Experience
  • 37
  • 5
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Date Published
  • 42
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Reviewer Connection to Alina Homecare Trowbridge & Chippenham
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Total of 42, showing 21-40
Review from Anita B (Daughter of Client) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tremendously impressed and happy with the professional level of care provided. All the carers who come to help Mum are always so positive and upbeat and happy. They clearly have a passion for their work and are confident and efficient in carrying out their tasks. Nothing is too much bother and nothing
goes unnoticed or is too much trouble to mention. Their level of detail is reassuring and communication between us and all the carers is brilliant.
They are such a support to us as we care for Mum in our own home as well as Mum-in-law! We couldn't do it without their help. Would highly recommend (and have) them to others searching for assistance too.
Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge & Chippenham

Thank you for such wonderful feedback, it is pleasing to hear that staff always try to go above and beyond to deliver our clients with outstanding care.

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Review from Ann H (Daughter of Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers come twice a week to wash and shower my mother. They are always kind, helpful and professional, lovely people. They complete the tasks required of them in a timely, friendly and professional manner. Alina Care was recommended to us and we would not hesitate in recommending them to others.
Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge & Chippenham

Thank you for taking the time to write a review, I am pleased that you feel our team has looked after your mother in a professional and kind manner and that you would recommend us to family and friends.

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Review from P S (Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina home care have been wonderful. I have felt in safe hands from the moment I first got in touch with them to find out about services they could help provide me with. They made the overwhelming feel less overwhelming. Now I receive weekly care visits. Everyone has been kind, caring and they make
you feel supported as well as providing invaluable practical support. I can’t recommend them highly enough.
Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge & Chippenham

Thank you so much for your beautiful review, I am pleased to hear that my team have made life easier for you and that the process of starting to receive care was straight forward and as easy as possible.

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Review from William B (Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service has been excellent. All of the carers have been very professional and the standard of care has been tremendous and I cannot fault it.
All the carers are here on time and do everything within the time limit. All are able to chat as well as do their duties.
Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge & Chippenham

Thank you so much for your lovely review, I am pleased to hear that the carers are doing all they can to assist you in a professional and caring manner.

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Review from T E (Daughter of Client) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alina has been outstanding in their duty of care, from management to carer. They bring great comfort to those in their care and support to the family involved. They are efficient, compassionate, kind and cheerful bringing a smile and lifting the mood in often difficult circumstances.
Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge & Chippenham

Thank you for your review. All of our carers strive to go above and beyond what is expected to provide the highest possible standards of care. It is nice when this is recognised and I will pass this on to the team.

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Review from V A (Daughter-in-law of Client) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very efficient, very caring and always supportive of any additional help or advice that you need.
Reply from Jo Perkins, Branch Manager at Alina Homecare Trowbridge & Chippenham

Thank you for your lovely comments, I am glad to hear that the carers are providing an excellent service and making your father feel safe. I will share your feedback with the team.

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Review from A B (Client) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Alina team are brilliant, very professional and capable, and a breath of fresh air coming to the house full of energy and encouragement at the end of a day! They are consistently cheerful and thorough in all they do, I would highly recommend this company to support you when you need it!
Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge & Chippenham

Thank you so much for your review; it always pleases me to hear our carers are leaving smiles wherever they go.

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Review from Gail F (Daughter of Client) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that Alina Homecare provide is excellent. They look after my mother extremely well, nothing is too much trouble. Not only do they provide excellent care, they also help to support me and their help has been invaluable when dealing with problems concerning Mum's care. I highly recommend Alina
Homecare and am very pleased that they are caring for Mum.
Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge & Chippenham

Thank you for your lovely review, I am pleased that you feel the service we deliver is responsive and caring.

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Review from Jean R (Client) assisted by family/friend published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the care team are very kind and very nice. Nothing is too much. No complaints, very friendly. Would recommend.
Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge & Chippenham

Thank you for your kind review, I am glad to hear that the carers will do anything they can to help you.

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Review from Pat K (Daughter of Client) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and I are very pleased with the service provided. Mum feels very confident when she is being showered and gets on well with the carers. It's lovely that they sit and make sure everything is ok before leaving.
Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge & Chippenham

Thank you for your lovely review, I am pleased that you and your mother are happy with the service and feel confident with the carers.

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Review from D T (Power of Attorney of Client) published on 16 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
As always a great service from the team at Alina, I’m kept informed via the app or messaged with any issues. I couldn’t be happier and that goes for my father. He is always happy to see the carers and lives his visits to the garden centre.
Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge & Chippenham

I am so pleased that your father is enjoying his trips out with the carers and that he has a strong rapport with them all.

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Review from Kathryn B (Wife of Client) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers that came to us were very friendly, kind and considerate. My husband was very well cared for and they all cheered him up in the mornings. Nothing was too much trouble. Excellent group of carers.
Reply from Katherine Attwood, Registered Manager at Alina Homecare Trowbridge & Chippenham

Thank you for taking the time to leave this lovely review. I am pleased to hear you were happy with the care we provided and will pass your kind words on to the care team.

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Review from Jennifer T (Daughter of Client) published on 9 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with how every staff member cares for my mother. Office staff and carers alike care for her as if she was their mum. So friendly. helpful, caring. Mum enjoys seeing each and every one of them. They are always punctual and write everything down so I can see how she is and what was done
if I am not at home. I had full confidence that she would be well looked after when I was on holiday for 4 weeks and Alina provided live-in care. Absolutely brilliant.
Reply from Katherine Attwood, Registered Manager at Alina Homecare Trowbridge & Chippenham

Thank you so much for taking the time to leave this review. I am so pleased to hear you feel Mum is in safe hands and you are both enjoying the care the team are providing. I will be sure to pass your kind words on to the care team.

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Review from Michael S (Client) assisted by family/friend published on 9 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers that attend to me are not only diligent in doing their jobs but on a personal level are totally understanding of my needs and offer genuine sympathy in my situation. They all carry out all physical handling by avoiding any additional discomfort to the patient. In short, they are excellent.
Reply from Katherine Attwood, Registered Manager at Alina Homecare Trowbridge & Chippenham

Thank you so much for taking the time to leave this review. I am pleased to hear you feel we are providing care in a kind and compassionate way. I will be sure to pass on your kind words to the care team.

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Review from M H (Client) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I haven't been using this service for long and I am very impressed by the professionalism of the staff - office staff and carers alike. It is lovely to see a friendly face in the morning - cheerful talk and willingness to do anything needed.
Reply from Jo Perkins, Registered Manager at Alina Homecare Trowbridge & Chippenham

I am so pleased that you are happy with the service we provide; both as office staff and carers. We always strive to provide the highest standard of care with a smile.

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Review from Chris M (Son of Client) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team clearly care about mum and her needs. They are very responsive to her changing situation, have quickly let us know of any problems, and have been very flexible when she has needed more care. They let us know when there is something that can improve mum's quality of life, such
as different food that she would like. I would strongly recommend Alina Chippenham to anyone looking for care.
Reply from Katherine Attwood, Registered Manager at Alina Homecare Trowbridge & Chippenham

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service we are providing, we will ensure this feedback reaches the care team.

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Review from S M (Daughter of Client) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has started to need a little more help around the house. Alina Homecare have been very supportive. At present, she needs help with cleaning the house and other household jobs. The ladies at Alina care are wonderful, Mum wouldn't be without her weekly visits.
Reply from Jo Perkins, Branch Manager at Alina Homecare Trowbridge & Chippenham

Thank you for your kind review, I am glad the service we are providing for your mother has been so beneficial.

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Review from Sarah C (Friend of Client) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend had started to become a little unsure of things and was getting confused and forgetful at times. We became worried about what might happen to her as she lives alone and is a fiercely independent woman who knows what she wants! Alina Homecare have given her the opportunity for her independent
life, as they make sure that her day-to-day needs are met. They are very attentive ladies, professional, kind, and considerate. They make sure that medication is administered first and foremost and this has helped tenfold. They are respectful to the needs of my friend, whilst not being pushy or condescending. All in all, having Alina Homecare take care of my friend, whilst I and others can't, is a great reassurance and I would absolutely recommend them to anyone who is looking for care and support.
Reply from Jo Perkins, Branch Manager at Alina Homecare Trowbridge & Chippenham

Dear Sarah, many thanks for your kind words; we always strive to promote independence and treat people with dignity and respect, and we are pleased this has meant your friend is now confident living in her own home and that she feels well cared for.

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Review from Rosie C (Client) published on 27 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think all the girls and staff are very supportive to me since I have been with the Alina team. They are a great team and I always stay with them. They are the best team ever and they always will be. I care about Alina group, they are the best girls I ever had and that is the truth.
Reply from Jo Perkins, Branch Manager at Alina Homecare Trowbridge & Chippenham

Thank you for taking the time to leave a review. I am pleased you are happy with Alina and our team of carers that support you.

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Review from L H (Client) assisted by family/friend published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience which I have from the carers is excellent and the staff are very caring and friendly and experienced in their work. I am not rushed in any way and I am happy with the standard I receive from the carers.
Reply from Jo Perkins, Branch Manager at Alina Homecare Trowbridge & Chippenham

Thank you for your review. I am glad you find our team of carers experienced and caring for you with respect and dignity.

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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for Alina Homecare Trowbridge & Chippenham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.963 for Alina Homecare Trowbridge & Chippenham is calculated as follows: ( (78 Excellents x 5) + (3 Goods x 4) ) ÷ 81 Ratings = 4.963
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Trowbridge & Chippenham is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Bonnie

Bonnie

Job Title: Branch Manager Joined: 2022

Bonnie is proud of her dedicated, experienced Team. They pride themselves on providing the highest quality, person centred care for people in their local community.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Trowbridge & Chippenham to verify any information. View our terms and conditions. Alina Homecare Trowbridge & Chippenham has an Enhanced Service - more info.