Ashbright Agency Ltd

United Business Centres, 1000 Great West Road, Brentford TW8 9DW
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9.1 4 Reviews
  • Ashbright Agency Ltd, Brentford
Ashbright Agency Limited is a dedicated domiciliary care provider in the health and social care industry. The focus is on providing a high standard of care to clients in their homes/residential care homes to enable them to live safely and comfortably, whilst maintaining their dignity and privacy.
Ashbright Agency is registered and regulated with the CQC.


Ashbright Agency provide the following services;   
                                                
-        24-hour care service
-        Live-in care service
-        Home care for the elderly
-        Domestic care


Care offered

-        Personal care & grooming
-        Medication administration
-        Companionship
-        Domestic services
-        Shopping
-        Sit-in service
-        Laundry
-        Accompanying to appointments
-        Palliative care
-        Dementia care
-        Meal preparation
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Care Provided by Ashbright Agency Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £18.99 – £18.99
  • Weekly Live-in Care Fees: £1100 – £1366

PLEASE NOTE FOR SPECIALISED CARE THERE IS £1.00 ON TOP OF THE NORMAL CHARGE PER CALL.

These prices are only a guideline, please contact Ashbright Agency Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Mercy Wangui Kigotho (Manager)

Ashbright Agency Ltd Reviews (4)

9.1

Ashbright Agency Ltd has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years.
Over all time Ashbright Agency Ltd has 4 reviews.

Overall Experience
  • 3
  • 1
  • 0
  • 0
  • 0
Date Published
  • 4
  • 4
  • 4
  • 4
  • 0
Reviewer Connection to Ashbright Agency Ltd
  • 3
  • 1
Total of 4, showing 1-4
Review from L W (Daughter of Client) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Mercy and her team for the excellent care that they have provided for my father.
The care has been patient and compassionate and quickly rearranged when necessary.
Thank you for your support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John S (Friend of Client) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I must say having Ashbright agency look after my brother for the last 18 months is the best thing
I did for him they are so kind and caring and
My brothers health has improved they are
So professional and always ready to help and
When I go on holiday I've only got phone the office and
they will arrange extra carers to come
In for my brother I must say I would have no
Trouble recommending the Ashbright Agency they give 5 star service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H G (Daughter of Client) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashbright Agency is without question an outstanding company offering excellent support within the home. We have been using Ashbright since February 2024 when my father (94 years) fell and broke his hip. They were originally recommended to us by the hospital. My mother (90) found it difficult to manage
supporting Dad, as he also has late stage dementia. They both live at home in a retirement flat. The flexibility Ashbright offered was fantastic. They are so experienced and professional, we often turn to them for advice and guidance. The team works brilliantly together, offering flexible wrap around care to suit the different situations we have found ourselves in throughout this time. We have sometimes opted for live in care, during hospital visits or holiday respite breaks, At the moment have two carers three times a day to help with Dad's personal care and day to day comfort. Their care is without fail absolutely wonderful, The team have become family to us, we couldn't be happier.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nina R (Daughter of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team are very good and most of the time give great care to my mother. My mother likes her carers and she looks well looked after and content as a result.
Most of the team chat with her whilst giving her care but one or two are not so engaging and can rush the sessions.
My mother, me and my brother
are very happy with the Ashbright team and the service they give.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Ashbright Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Ashbright Agency Ltd is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ashbright Agency Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Ashbright Agency Ltd

What Type of Services does Ashbright Agency Ltd offer?

Ashbright Agency Ltd offers Home Care.

How many Carers does Ashbright Agency Ltd employ?

Ashbright Agency Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ashbright Agency Ltd to verify any information. View our terms and conditions. Ashbright Agency Ltd has an Enhanced Service - more info.