Walfinch Windsor & Maidenhead

Office 204, Regus, 268 Bath Road, Slough SL1 4DX
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10 19 Reviews
  • Walfinch Windsor & Maidenhead, Slough
Walfinch Windsor & Maidenhead provides personalised hourly care to people in the comfort of their own homes.

Highly trained and compassionate staff go above and beyond to ensure clients' needs and preferences are met.

Visiting home care services are available across the area including but not limited to Cookham, Maidenhead, Burnham, Fulmer, Slough, Ascot and Windsor.
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Care Provided by Walfinch Windsor & Maidenhead

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £35
  • Weekly Live-in Care Fees: from £1400

These prices are only a guideline, please contact Walfinch Windsor & Maidenhead to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Mrs Sheri-An Aretha Sassoa (Registered Manager)

Walfinch Windsor & Maidenhead Reviews (19)

10

Walfinch Windsor & Maidenhead has a Review Score of 10 (9.955) out of 10, based on 11 reviews in the last 2 years.
Over all time Walfinch Windsor & Maidenhead has 19 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Walfinch Windsor & Maidenhead
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Total of 19, showing 1-19
Review from Susie S (Client) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I say this wholeheartedly and totally 100% truthfully that the 2 girls who look after me, are the best carers I've ever had. I don't know how I'd get through my dreary day without them, physically and emotionally they've got me covered. Apart from the physical support they're here to provide, they actually
bring joy and happiness to my existence here...as I put my life at the moment, as I feel its on hold waiting for an op that will much improve me afterwards...I just can't put into words how wonderful they are and how much I truly appreciate all that they do for me, and not forgetting even helping with my 3 boys(my cats and absolute world) they are just fantastic girls, proper angels they are...even when I'm being unashamedly difficult they're still here with a smile on their faces.
Reply from Leena Bector, .Managing Director at Walfinch Windsor & Maidenhead
Thanks for your kind words and for appreciating the carers.
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Review from B K (Son of Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care manager and the carer have been wonderful and professional since we started using their service in January 2024. We are very grateful for the service they provide. Thank you.
Reply from Leena Bector, Managing Director at Walfinch Windsor & Maidenhead
Thank you so much for you kind words and appreciation.
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Review from P S (Niece of Client) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Walfinch W&M enough for the incredible care and support they have provided for my aunt. From the moment they stepped, their professionalism, kindness, and dedication have been outstanding. The caregivers she has had since May last year have been and continue to be compassionate, attentive
and patient with my aunt. They continue to ensure her comfort, safety, and well-being, whether it's assisting with daily tasks or providing companionship. The communication from the team has also been excellent, they keep us informed and are always responsive to any questions or concerns.


It is such a relief knowing my aunt is in such good hands. Walfinch continue to make a difficult situation so much easier for our family, and we are incredibly grateful. I would highly recommend their services to anyone looking for reliable, high-quality elderly care.

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Review from F C (Son of Client) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first contact with the manager to this day I have been very impressed by the way they have conducted themselves with my mother and other family members. The manager and care providers have been punctual, professional, caring, supportive and helpful. My mother treats them as her own daughters.
The fact that they are able to communicate in Punjabi has been a blessing. We have had other people caring but my mother did not take to them and wanted them stopped. I can't thank them enough for the difference they have made to my mother's wellbeing.
Reply from Leena Bector, .Managing Director at Walfinch Windsor & Maidenhead
Thank you for the review on the care provided & appreciate for your kind words.
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Review from Taha M (Father of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of the exceptional care and support provided by Walfinch.
From the very first interaction, the team was warm, professional, and truly attentive to our needs.
They understand what was important to our family and matched us with a caregiver who was not only skilled but
also incredibly compassionate.
The dedication and respect shown by the entire staff has been outstanding.
It's such a comfort to know our loved one is in safe hands, treated with kindness and dignity every single day.
I wholeheartedly recommend Walfinch to anyone looking for quality care delivered with genuine heart.
They've made a real difference in our lives, and we're so grateful.
Reply from Leena Bector, .Managing Director at Walfinch Windsor & Maidenhead
Thank you very much and appreciate your kind words.
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Review from Dariusz Z (Father of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are a few years with Walfinch now, thanks to the owner of the company, the service which my disabled son receives is still very good, full of respect and our voice is being carefully listen to when we raise any issues. We recommend this company to all.
Reply from Leena Bector, .Managing Director at Walfinch Windsor & Maidenhead
Thanks for your kind words and looking forward to many more years of care.
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Review from A K (Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great a service. I will recommend everyone who need some support. The Cares are very helpful. At the moment they are helping with household duties. They will do some hoovering, washing the dishes, preparing and put in washed machine a clothes, helps with bathing and etc.
Reply from Leena Bector, .Managing Director at Walfinch Windsor & Maidenhead
We are always here to help! Thank you for your kind words
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Review from M D (Son of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with 6 different care agencies over the years, i can hand on heart say that this is hands down the best agency she has had taking care of her. The care and attention that she receives is unmatched, they treat my mom as though she was a member of their own family.. The management,
the staff, right down to the carers themselves are always available should we need them at short notice, no matter if it is on a weekend, they are always there and only too willing to meet whatever need my mom has.. Money cannot buy the love and care that whalfinch provides... My family and i are comforted to know that my mom is in safe and loving hands, which she so richley deserves after 50 years as a nurse in this country... Thank you whalfinch..
Reply from Leena Bector, .Managing Director at Walfinch Windsor & Maidenhead
Thank you so much for taking the time to review our service.
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Review from Karunn P (Son of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After trying two other care agencies without achieving the desired results, we were introduced to Walfinch Care-and I cannot recommend them highly enough. Their expertise and compassion are truly exceptional. Every member of their team, especially their lead service manager, demonstrates genuine understanding
and consistently goes above and beyond to meet the client's needs.


My mother, a cancer survivor, has received outstanding care from Walfinch. In the early stages, her care was particularly complex, involving daily stoma changes and a strict regimen of multiple acute medications. Walfinch managed everything with professionalism and empathy, which brought us immense peace of mind.


I wholeheartedly recommend Walfinch Care to friends and family, and wish them continued success in delivering such excellent service.

Reply from Leena Bector, .Managing Director at Walfinch Windsor & Maidenhead
We appreciate your kind words. Being your chosen Care Provider is our privilege.
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Review from J L (Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wallfinch care agency are an excellent company who I have found to be very helpful with my care support needs
They have been consistent with their staff and have never let me down. I am very grateful to have them support me with my spinal cord injury
Reply from Leena Bector, .Managing Director at Walfinch Windsor & Maidenhead
We are happy to be apart of Care Team. Thank you for taking the time to review our service
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Review from Asiya A (Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very lucky to have such fantastic carers with the added bonus of the two regular carers are also nurses. They are always on time, very kind and friendly and highly organised. Everything is left clean and ready for the next visit - this is particularly important since my husband has been sent
home from hospital with a feeding tube which they handle very efficiently ( I really don't feel competent to deal with that myself). I am very pleased we have been given the same carers as we had before the 3 weeks hospital stay, which is very reassuring for all of us. They also helped me during the hospital admission when I had no idea what to do. They are very calm, do their work efficiently and never feel rushed. We are extremely pleased with the management side of Walfinch as well, who always sort out things that crop up even at the last minute.
Reply from Leena Bector, .Managing Director at Walfinch Windsor & Maidenhead
Thank you for your kind words! Its our privilege to be your chosen Care Provider.
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Review from Surinder D (Daughter of Client) published on 13 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very impressed with the level of care.
Carers are always on time and if cannot make it there is always another carer to complete the shift also risk assessments are always done if there are any new changes in circumstances.
The manager is always available.
Overall very impressed with the agency
and level of care.
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Review from G C (Daughter of Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walfinch Windsor have been amazing from start to end. They stepped in quickly when my mum needed emergency support and brought great relief both to her and myself. The management and carers were all warm, kind, respectful and delivered a very high quality of care. It made a great deal of difference
to my mum's anxiety to be able to have the same carer most of the time. Fantastic service and lovely people.
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Review from Geoffrey P (Son of Client) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her marvellous group of carers have looked after our Mum, from April 2021 to December 2022.
The ladies who have cared for our mum, have been coming in three times a day and they all have been absolutely excellent, kind, caring, considerate and very professional but most of all friendly,
chatting to mum and making her feel safe and cared for.
They have supported Mum and cared for Mum and really helped her at home to enable her to stay living at home, for as long as she wanted to, actually until she was nearly 90 years old.
A very big thank you to the manager and all her team, Mum and her three sons, have no hesitation recommending the manager and her marvellous team to anyone who needs first-class care.
Thank you
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Review from Alan P (Son of Client) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that the manager and all of her team gave to my 89-year-old Mum was fantastic. Always kind and caring and always kept me informed. I could not fault the excellent care provided for the last couple of years since we met them.
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Review from Anju A (Daughter of Client) published on 27 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walfinch Windsor & Maidenhead took on my father's care package in February 2022. My father was elderly, frail, had mobility issues and suffered from cancer.
A good cultural fit was very important for our family due to language barriers, as well as having a long-term carer. My father resisted change
and numerous carers would have caused him unnecessary anxiety.
Walfinch were able to find us an Indian long-term live-in carer. Our carer developed a beautiful bond with my father and became good friends, which meant she was always happy to go the extra mile. Nothing was too much trouble for her and we cannot thank her enough. Both she and the second carer were always keen to learn and stay on top of the day-to-day changes.
The management team were always available and on hand to help if needed. Our father passed away six months later and the love and support they provided at this time were second to none. They were fully conversant with the rituals that needed to be observed.
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Review from C P (Daughter of Client) published on 21 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walfinch have provided genuinely caring and compassionate support for my father over the last year, treating him with dignity and respect at all times. They were always reliable and dealt with all the emergencies that inevitably arise with caring for the elderly quickly and efficiently. Living some
distance from my father, it was a great comfort to know that they would provide extra support as soon as he needed it, and he would not be left to struggle on his own. They were extremely flexible and responsive when care needs changed. Communication was excellent, and I felt they understood him as an individual. The care that Walfinch provided meant that my father was able to maintain his independence and spend his final days in his own home as he had wished.
Having had previous experience with other care companies, we feel that we struck gold with Walfinch, and would not hesitate to recommend them.
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Review from Emma S (Daughter of Client) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager listened to our requirements and has been helpful, kind and efficient in caring for my dad. She communicates well with us and offers positive suggestions to help Dad. She and her staff are always happy, kind and respectful which we are very grateful for.
Reply from Leena Bector, Managing Director at Walfinch Windsor & Maidenhead
Thank you for your kind feedback.
Our team will continue to offer the best care for your father with respect and provide care with dignity.
We will endeavor to remain efficient and professional at…read more
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Review from Rob B (Son of Client) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's carers have gone over and above that which I expected. They have dealt with medical emergencies and household emergencies with professionalism, and at all times, are concerned for my mothers' welfare. A very caring team. A very helpful and understanding team leader.
I am updated on a regular
basis.
When extra hours are unexpectedly required, the extra care is provided.
I would not hesitate to recommend your service.
Reply from Leena Bector, Managing Director at Walfinch Windsor & Maidenhead
Thank you for your lovely feedback! Your mum is such a sweet lady and the team cares very much about her. Our team are delighted to read these kind words. If ever there is an emergency which requires…read more
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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Walfinch Windsor & Maidenhead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.955 for Walfinch Windsor & Maidenhead is calculated as follows: ( (64 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.955
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Windsor & Maidenhead is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2021

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Leena

Leena Bector

Job Title: Managing Director

Your local Windsor and Maidenhead branch of Walfinch is owned by Managing Director, Leena Bector.


Leena brings a high level of experience and valuable insight drawn from a 25-year career working in Market Research and Customer Care. In the past, Leena has been responsible for the overall day to day management of operations which also gave her the opportunity to liaise with people on various levels and form professional bonds of mutual trust and respect. She has always lead and inspired her team to deliver the best service with a warm smile.


With her successful business background and as a wife and mother to two children, Leena is used to handling many different people and situations on a daily basis to deliver positive outcomes. She provides a friendly and welcoming approach, working closely with Register Manager, Jackie Wormald and their team of professional and dependable carers, to understand the individual needs of clients and offer an exceptional personalised care service within the local community.

Frequently Asked Questions about Walfinch Windsor & Maidenhead

What Type of Services does Walfinch Windsor & Maidenhead offer?

Walfinch Windsor & Maidenhead offers Home Care.

How many Carers does Walfinch Windsor & Maidenhead employ?

Walfinch Windsor & Maidenhead employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Windsor & Maidenhead to verify any information. View our terms and conditions. Walfinch Windsor & Maidenhead has an Enhanced Service - more info.