The team were able to provide flexible, high quality careM S(Son of Client/Service User)
They are professional, on time and easy to contactNiall S(Client / Service User)
Very good in all ways, friendly, helpful professional. I look forward to their visitsJ B(Client / Service User)
The team were able to provide flexible, high quality careM S(Son of Client/Service User)
They are professional, on time and easy to contactNiall S(Client / Service User)
Very good in all ways, friendly, helpful professional. I look forward to their visitsJ B(Client / Service User)
Right at Home (Loughborough) is part of the Right at Home UK home care provider family. The branch offers home care to adults with a variety of health needs.
Care plans are created for each individual in order to provide personalised care that supports and empowers each client to live the way they choose.
The branch works in an entirely person-centred way, completely avoiding the 'time and task' method by not...
Care Provided by Right at Home (Loughborough)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- Stoma Care
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £36.50 - £41
- Weekly Live-in Care Fees: £1,745 - £2,000
- 30 Minute Visiting Care Fees: £27.38 - £30.75
The foundation of all our care is a one hour visit, because we don't think effective, compassionate care can be delivered in less. However if only a thirty minute or forty-five minute call is require, in the evening for example we are very happy to accommodate that. There is no minimum provision, if the client only wants or needs, one hour a week we are delighted to assist.
Contact Right at Home (Loughborough) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
-
Local Authority (Contracted Provider) -
NHS (Contracted Provider) -
Good to Know
Group/Owner
- Right at Home UK
- Private Owned
Person in charge
- Claire Moseley (Registered Manager)
Right at Home (Loughborough) Reviews (39)
Right at Home (Loughborough) has a Review Score of 9.9 (9.903) out of 10, based on 18 reviews in the last 2 years.
Over all time Right at Home (Loughborough) has 39 reviews.
They always leave him comfortable and snug.
Thank you for taking the time to write this review and for your kind words which, will be passed on to the team. They will be thrilled. Great leadership is of course essential so, thank you for also praising our Registered Manager. Delivering truly holistic care is though, a real team effort and...
On the whole the help I have received from your Carers has been very good. Some of your Carers are exceptional whilst others are good. I have been impressed by the time keeping of all the Carers & on the occasions when they have been running late through no fault of their own I have been kept informed. The weekly schedule of Carers has worked very well & it is convenient to know in advance who will be delivering care on each visit. I would have no hesitation to recommend your Company to anyone I know who requires care.
Thank you. I will pass on your comments to the team. Thank you too for highlighting that good time keeping and communication is so important and really valued by our Clients. It is of course efficient to manage the roster well and courteous to advise of any changes but also demonstrates our respect for our Clients, which is one of our core values. Thank you again.
If you want high quality, compassionate care in the home then look no further than the right at home team. I live abroad and following the death of my father 3 years ago we realized that my mother required some additional help at home. The team were able to provide flexible, high quality care that suited my mum's evolving needs from initial social visits to eventually full day care. Throughout this time the care felt like a true partnership, the team gave me daily updates which were reassuring living in another country. They were also incredibly flexible adding in extra visits as needed even with less that 24h notice. My mother and I can't thank the team enough for enabling her to stay safely in her home as long as possible.
Thank you for your very kind review. We always share reviews in the business particularly, with the carers most involved and they will be thrilled. We are proud to deliver considered, person-centred care which, is a widely used term in the sector but, it takes the right team, all sharing the same...
From the first phone call on the Friday before Christmas, to the home visit on the Monday and the carer arriving promptly on the Tuesday, everything was handled so smoothly and professionally. The carer did a wonderful job of looking after Mum while she was staying with me, and it made a huge difference to us as a family to know she was in such good hands.
Please pass on my thanks to everyone involved, especially the carer. We really appreciated your support.
Best wishes,
Thank you so much for this review. As a provider that works almost exclusively with private clients and can therefore avoid the typical 'time and task' approach to care, we usually have capacity, even at Christmas. Punctuality is also a strength because our carers are not intensively rostered...
I was also impressed by the flexibility to adapt to the medication types prescribed by the hospital which were complex. This gave us significantly more peace of mind. All the staff were very caring and helpful and quickly overcame any initial apprehension. Thank you .
Thank you very much for these kind words. Hospital discharges can unfortunately, be very sudden and can seem a little chaotic. I'm delighted we were able to help and, smooth the process for you and your mother and, thank you for taking the time to review us, much appreciated, David
Very good in all ways, friendly, helpful professional. I look forward to their visits.
Thank you for your positive review. I think you sum up very well, the important factors of all care but, home care in particular. Our carers are friendly not because we trained them to be, because they are, naturally. They are helpful because they care and the desire to help is at the basis of all...
They are professional, on time and easy to contact and deal with which makes a big difference when having to juggle NHS surgeries, appointments and everything else that just gets on top after a bad diagnosis.
Heartily recommend
Thank you for your positive review and recommendation. Rehabilitation is a very important part of our service, not least because NHS provision is very specific, rightly aimed at those with the greatest need, and also, time limited. We therefore provide a vital, sometimes unknown service and, it is...
I have absolutely no problems with the care provided by Right at Home. Carers are always on time and they are very willing to carry out many much-needed tasks for me. Staff are excellent whenever I contact the main olffice and the care provided is very good value for money
Thank you for your kind review. Given the relentless increases to employment costs and general inflation which, we have no choice but to pass on, it is particularly good to hear that you consider our care to be very good value for money. We set out five years ago to be amongst the best which our...
I had to vary arrangements often to meet my friends requirements and each time the changes were dealt with effectively and with kindness and understanding.
I will recommend Right at Home (Loughborough) at every opportunity.
Thank you so much for this review and for highlighting our flexibility and positive attitude which, is at the heard of truly person centred care. There is certainly not a 'one size fits all' solution in social care because of individual choices and preferences and sometimes, very varying needs. As...
Right at Home (Loughborough) looked after me after I had undergone a hip replacement in May 2025, when they took over my post-operative care following on from my family. I was required by the surgeon to wear anti-DVT socks for the six weeks following the operation -- an impossible task for me to perform. So for four weeks, RaH carers visited me twice daily to see to the (dratted but necessary) socks and to give me care and support as needed as I regained strength and ability. It was apparent to me that every single carer who visited me was extremely well-trained in every aspect of the role. I enjoyed the companionship of each of them, despite my challenging circumstances which, of course, continued to improve with time. From first contact to finish, the RaH management proved extremely capable, flexible and user-friendly. As the time came to ditch the socks and my care was no longer needed, there was some regret, but I am whole-heartedly happy to recommend this care-providing company.
Thank you very much. It is always very rewarding when we have helped with a client's rehabilitation to the point that our service is no longer required. Thank you, too, for the special comment about our training, which we do take very seriously. Our induction programme is five days long, and I take...
They were very friendly. They arrived on time and were very punctual. They had an amicable demeanour. They performed their duties at the standard that I expected of them.
Thank you very much. Respite visits are an essential service for the client and particularly the client's family. Being a full time carer is physically, mentally and emotionally very demanding and carer fatigue is very real. We offer this for just a day or two or extended periods, it is of course...
My father has been particularly struck that not only are they providing a very professional service, but that they do genuinely care about his wellbeing. Contact with the carers themselves help keep my parents engaged with the wider world in a way that wouldn't otherwise be possible and there are many examples of when they have gone above and beyond what could be expected.
Thank you. It is clear from the comments we have from all CareGivers who support your parents that, they really look forward to their visits and they are a pleasure to support. They have real interest in and, genuinely care for our Caregivers and as a result they do feel very much appreciated. I will pass your kind words to the care team who I know will be thrilled. Thank you again.
The company is very efficient, responding quickly to emails, sending schedules and confirming arrangements. My father's carers were kind and compassionate, but efficient in the care they provided. The company has much to recommend it.
Thank you very much. I particularly appreciate that you point out that it is entirely possible to be efficient and still be caring. This is the essence of person centered care which requires a professional but entirely human approach. I fully understand the four star score for value for money but...
Right at Home was very responsive and able to meet our requirements in a matter of a few days. More importantly, the care was excellent and the people who "slept in" overnight with my mother were terrific, the ability to have consistent faces was important for my mother as she could develop a trusting relationship which she did very quickly. Cannot recommend these folks highly enough.
Thank you so much for your very kind words. It has been a pleasure to support your mother and family and it is always very rewarding when a client's recovery and rehabilitation is successful and our services reduce or cease completely. We know we have done our job! Regarding our ability to commence...
Excellent service provided by the carers who go in every day. They take time to chat with my mum as well as completing the various jobs for her. My mum is always happy when they have visited. Thank you.
Thank you so much for your kind review. Completing the 'tasks' on a care plan are obviously important and, can be critical. The importance of having genuinely caring staff who, have the time for conversation and to listen, should never be overlooked. This time also allows trained, professional...
This care company is the best. Nothing is too much trouble whatsoever, they are very caring and gentle and talk to you to save embarrassment.
Thank you so much. We do remember the basics. We exist to support our clients and will help with anything we can. We are undoubtedly caring and gentle and we respect our clients. It is a pleasure to support you. Kindest regards.
The management team are responsive and adaptable to changes in circumstances and professional at all times.
I have no hesitation in recommending Right at Home as a home care provider.
Thank you so much for this very kind review. It's particularly good that you've highlighted that our care givers lift your mum's mood. This is such an important part of a care visit. We train this but it is essentail that we recruit positive and caring staff who always want to make a difference in...
We have found the company as a whole to be very professional and also flexible during difficult times.
The staff are friendly, caring and always treated Dad as an individual and with respect. The quality of care has been exceptional, always willing to go above and beyond for him. Thank you so much.
Thank you for your very kind review. It has been a pleasure supporting your Dad and your wider family. It is particularly pleasing to note your comment on flexibility, which is so important when circumstances change. A contributing factor to our responsiveness is that we only work in a...
They do not leave us until I am entirely happy and my husband is comfortable and settled.
I would recommend Right At Home to anyone who is looking for care for a loved one. Thank you so much.
Thank you so much for your very kind review. It was lovely to meet you at our office recently to 'put a face to a name'. It is particularly gratifying to see your comment about training which, is a very high priority for us. We are very unusual in having our own in-house personal care training...
My aunty has required care in her home since two periods of hospitalisation at the end of 2023. The care which has been provided by Right at Home is exceptional. The supervisory and management team keep up excellent communication and offer superb advice and suggestions. This is very welcome when trying to look after an elderly relative as it is often very difficult to make informed decisions about their health and wellbeing when it is something you are not experienced with. The caregivers are so kind and caring, very often going above and beyond their standard duties to help out both my aunty and us, her close family. Myself and other close family members live over an hour away from my aunty, so it's very comforting to know that she is in such good hands. Right at Home, you are doing an excellent job - thank you.
Thank you so much for your very positive review. I will, of course, share your comments with both the management team and caregivers. We all love what we do and are completely person-centred; however, it is very much appreciated when clients or family take the time to let us know how much of a difference we make. It is a pleasure supporting the whole family, thank you again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 August 2022- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Right at Home (Loughborough).
Awards / Recognitions (14)
- Recipient: Right at Home (Loughborough)Date: Wednesday 12 Nov 2025
- Recipient: Right at Home (Loughborough)Date: Friday 30 May 2025
- Recipient: Right at Home UKDate: Friday 30 May 2025
Meet the Team (5)
David has a commercial and general management background. During 2020, he, like many, questioned if there could be, or should be, more to his working life. The answer was a resounding yes, and he realised that the route to care had been signposted many times in his life, and he was introduced to Right at Home UK. He now believes moving into care was the best decision he has ever made, as it is truly a privilege to work within this sector and serve the community.
As the Registered Manager, Claire has responsibility for both the quality and the compliance of the care delivered. This means she will be very familiar with the needs of every client and will have interviewed every Carer herself. The role of the RM within a care company is most important, as they are the first point of call for the CQC.
Claire has a Degree in Psychology with Health Studies and has worked in the care sector for over twenty years. During this time, Claire has amassed valuable experience in all areas of care.
The Care Co-Ordinator is responsible for scheduling calls for our Carers to fit in with the requirements of the Clients, whilst also planning the most effective routes with sufficient travelling time between calls. Danielle ensures that visits are made and that care is delivered in a timely manner. With many years in the Care sector, Danielle has a Level Three Diploma in Health and Social Care and a Foundation degree in Nursing. Before taking on this role, Danielle was previously our Senior Carer.
Mandy has another string to her bow, in that she has multidisciplinary ‘train-the-trainer’ accreditation so she delivers most of our training to new Carers and as part of the constant refreshers and updates for Carers.
As a Senior Carer, Ru is responsible for Client and Carer liaison and specialist services such as health monitoring using Whzan. Ru has been with Right at Home Loughborough for two years. She started with us as a Carer and was promoted to Senior Carer within a year. Ru completes care visits, staff observations and Client reviews.
Frequently Asked Questions about Right at Home (Loughborough)
How many Carers does Right at Home (Loughborough) employ?
Right at Home (Loughborough) employs 17 carers.
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