Care Provided by New Pathways Healthcare
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Other Care Provided
- Dementia
- Visual / Hearing Impairment
Funding & Fees
Contact New Pathways Healthcare to get a personalised quote
Good to Know
Owner
- New Pathways Healthcare Ltd
- Private Owned
Person in charge
- Rudo-Elizabeth Meskano (Manager)
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New Pathways Healthcare Reviews (2)
Over all time New Pathways Healthcare has 2 reviews.
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Overall Experience
Date Published
Reviewer Connection to New Pathways Healthcare
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Review from Ali Rose C (Client / Service User) published on 16 March 2023 Submitted via Website•
Overall Experience
Appalling! Today my carers on two of my four calls didn't ask me if I wanted anything to eat.
They generally come from Zimbabwe and have been in the UK for a maximum of five months.
A few come from India.
They generally come from Zimbabwe and have been in the UK for a maximum of five months.
A few come from India.
I asked for a tiny quiche and was aware of the cultural and social differences plus a...
Appalling! Today my carers on two of my four calls didn't ask me if I wanted anything to eat.
They generally come from Zimbabwe and have been in the UK for a maximum of five months.
A few come from India.
I asked for a tiny quiche and was aware of the cultural and social differences plus a general lack of the vernacular explained exactly what a quiche looked like. My fridge was far from full. My carers disappeared together and after about 15 minutes of the fridge alarm going off finally struggled out into the kitchen. I found one of the two carers on the floor going through the contents of the freezer. I opened the fridge which I pointed out I had specified and there was the small quiche.
They generally come from Zimbabwe and have been in the UK for a maximum of five months.
A few come from India.
I asked for a tiny quiche and was aware of the cultural and social differences plus a general lack of the vernacular explained exactly what a quiche looked like. My fridge was far from full. My carers disappeared together and after about 15 minutes of the fridge alarm going off finally struggled out into the kitchen. I found one of the two carers on the floor going through the contents of the freezer. I opened the fridge which I pointed out I had specified and there was the small quiche.
The next question was how do you operate the oven? I have a very basic oven. There are two controls on it, temperature and oven/grill. They had put the grill on! I said are you honestly asking me how to operate an oven? I had struggled out into the kitchen twice by then fuelled only by adrenaline.
Review from K D (Daughter of Client) published on 7 April 2022 Submitted via Website•
Overall Experience
The care and support delivered to my mum was very warm and caring, the staff were very attentive and we as a family are really grateful for the support shown during the period of care, we were kept up to date with any changes in care and support for my mum and the care was very personalised.
The care and support delivered to my mum was very warm and caring, the staff were very attentive and we as a family are really grateful for the support shown during the period of care, we were kept up to date with any changes in care and support for my mum and the care was very personalised.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 June 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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