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Visiting Angels South Middlesex

Vista Centre, 50 Salisbury Road, London, Hounslow TW4 6JQ
Visiting Angels South Middlesex Logo
Visiting Angels South Middlesex logo
Great carer and the office was very responsiveJon M(Client / Service User)
Visiting Angels South Middlesex, Hounslow
Visiting Angels South Middlesex, Hounslow
Visiting Angels South Middlesex, Hounslow

A premium quality home care company providing personalised care.

Visiting Angels - South Middlesex believes that home care can be different, so they want to help people to live well in their own home.

They provide personalised companionship care, traditional home help, medication assistance, personal care, and complex home care including palliative care to help people remain living in their own homes.

Visiting Angels - South Middlesex is a home care company with...  

Care Provided by Visiting Angels South Middlesex

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £37 - £37
  • Weekly Live-in Care Fees: from £1,607
  • 30 Minute Visiting Care Fees: £29 - £29

Due to the bespoke nature of the care we offer our clients, we will carry out an individual free home visit assessment and tailor your premium care to your specific needs. Please call to discuss your needs and pricing.

We offer competitive rates for an award-winning, premium-quality home care company.

We charge a flat hourly rate which includes weekends.

The price(s) shown are provided by the agency. Contact Visiting Angels South Middlesex for full pricing details and T&Cs.

Contact Visiting Angels South Middlesex to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Leah Murray (Registered Care Manager)

Visiting Angels South Middlesex Reviews (40)

9.8

Visiting Angels South Middlesex has a Review Score of 9.8 (9.808) out of 10, based on 21 reviews in the last 2 years. Over all time Visiting Angels South Middlesex has 40 reviews.

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Showing 40 reviews matching selected criteria
Review from Pam W (Daughter of Client) published on 12 September 2024 Submitted via Website
Overall Experience
The ladies that came to see my Mum and cook for her were very friendly. Even though my Mum didn't know them, she says very happy to see them.
They were on time and spent the full hour with Mum. Completed all the tasks that were asked of them with no trouble.
When there was a problem they contacted me promptly and we made things right straight away.
The carers were also available at short notice.

Very impressed with the service. Will definitely use them again when Mum's normal carer is away.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you for the wonderful 5-star review! We're delighted to hear you and Mum were pleased with our respite home care service and our Angels. We look forward to serving you again soon!

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Review from Alison M (Daughter of Client) published on 14 June 2024 Submitted via Website
Overall Experience
Really excellent reliable Service. It's never easy having strangers in your home but the lovely friendly staff make this so much easier.

My mum enjoys having a chat with them and listening to their stories.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you for the 5-star care review. We are thrilled to hear that the Angels are providing a great service for your mum. If there's anything else we can do at Visiting Angels South Middlesex please do not hesitate to let us know.

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Review from Peter F (Client / Service User) published on 12 June 2024 Submitted via Website
Overall Experience

Overall a very good job has been done. The only thing to date that I have pointed out is that if my appointment is changed in any way, that I am informed. That could be the carer, the time, etc. Otherwise, well done!

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

We truly appreciate your 5-star review, and your support and trust in us at Visiting Angels South Middlesex. If you have any further feedback or need extra assistance, please don't hesitate to reach out.

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Review from Chris H (Husband of Client) published on 11 June 2024 Submitted via Website
Overall Experience

Visiting Angels provides wonderful care at home for my wife, who has dementia, and I. Our carer gives her exercise at home, takes her for walks and helps with all the domestic work that she and I can no longer manage.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you are both having a positive experience with our home care services. Our Visiting Angels team is dedicated to providing the highest quality home care and support, and your kind words are truly appreciated.

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Review from Dave H (Husband of Client) published on 28 February 2024 Submitted via Website
Overall Experience

We were very impressed with the company from when the manager visited us to discuss the type of care that my wife needed, he listened to my wife and arranged her care, he also selected the carers that felt would be better for her needs. They have been looking after for two weeks and her well-being has improved a lot, we are both very impressed with the service that we have received, well done.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for your kind words and positive review! We are thrilled to hear that you have had a great experience with the support we are providing. Our team is dedicated to ensuring the best possible service and your feedback means a lot to us and our Angels. We appreciate your trust in us.

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Review from Ellen H (Power of Attorney of Client) published on 13 February 2024 Submitted via Website
Overall Experience

Thank you all for the excellent care provided. The carers do a great job and the management are excellent. I am always informed immediately of any issues that arise and both management and carers sort any issues out very professionally. Nothing is too much trouble. I am so impressed with you all and can't thank you enough for the excellent service.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for your kind words and positive review! We are thrilled to hear that you have a great experience with our service. It is a pleasure for our Angels and we all truly appreciate your feedback. Thanks again Ellen for taking the time to share your experience.

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Review from A B (Client / Service User) published on 4 October 2023 Submitted via Postal Card
Overall Experience

One staff member came to my house and recommend a certain carer to me. I have always been very pleased. I enjoy his company and he is always very thoughtful and respectful of my needs.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

We are glad to hear that our Care Manager at the Meet the Care Giver meeting has carefully matched the Angel carer to your needs. Your kind words inspire our Angel to continue delivering our best. Thank you again to you and your family for taking the time to leave such a positive review!

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Review from Joyce B (Wife of Client) published on 21 September 2023 Submitted via Postal Card
Overall Experience

The care given to my husband is first class in every way, we couldn't ask for better carers. That also goes for management. They certainly are 'Visiting Angels'.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for your five star review! We are thrilled to hear that you are having a fantastic experience with your Angels. Your satisfaction is our top priority and we're delighted that we are meeting your expectations.

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Review from Josephine B (Client / Service User) published on 30 August 2023 Submitted via Postal Card
Overall Experience

Very happy with the service I'm getting at the moment. Girls very helpful and friendly.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you for your review. We are delighted that you are happy with both the Angel carers and service received.

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Review from Paul K (Son of Client) published on 29 August 2023 Submitted via Website
Overall Experience

The managing director from Visiting Angels and his excellent team provided care for my father after a bad fall, which turned into end-of-life care. The team were well beyond expectations, caring for my father in a way that I could not match, and providing him with comfort and friendship. At a time that was sad in the knowledge of where we were heading, I was completely comforted that they did such a great job. Checking medication, ordering, reworking the apartment, and keeping me in touch with all events. In these last few months, they were not an agency, they were friends and family, and I am deeply in gratitude for their professionalism, friendship and knowledge. They made my father's last few weeks comfortable and involved. I cannot recommend them enough.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

You are very welcome! We all at the Visiting Angels family are greatly appreciative of your kind review and are delighted to know that you and your family had a positive experience with our Angels services. We're truly grateful for your wonderful feedback in your online review. Your kind words...  

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Review from Caroline S (Daughter of Client) published on 22 August 2023 Submitted via Website
Overall Experience

Visiting Angels have been wonderful providing care for my mum since my dad passed away. Staff are extremely caring and really go the extra mile. The managing director is always available to answer any questions we have and has also been extremely helpful during difficult times. I would highly recommend Visiting Angels.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

You are very welcome! We all, at the Visiting Angels family, are greatly appreciative of your kind review and are delighted to know that you and your family have had positive experiences with our Angel's services. We're truly grateful for your wonderful feedback in your online review. Your kind...  

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Review from Gary G (Son of Client) published on 13 March 2023 Submitted via Website
Overall Experience
Visiting Angels have always been very helpful with my mum's care.
They selected a carer to suit her personality and hit the nail on the head!
My mum has definitely come on leaps and bounds in her rehabilitation. Her carer is a lovely lady who is very kind and considerate to her needs.

An overall 100% in my opinion!

Reply from Andrew, Managing Director at Visiting Angels South Middlesex

We appreciate your amazing five-star review. We are glad your mum is improving with the support of your 'Visiting Angel'. Thank you for trusting us with your mum's care.

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Review from C K (Sister of Client) published on 23 December 2022 Submitted via Website
Overall Experience
I think when someone is ill and "on in years", the greatest gift they can receive is time and my brother's carers give that in abundance. They are never rushed.
I would like to thank them for the high level of care they give to my brother, and I commend them for their high level of professionalism.

Great friendly, responsive office staff also.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

We are delighted that you had such a great and meaningful experience with Visiting Angels. We will pass this feedback on to our Angels who all take a lot of pride in their work. We appreciate you for leaving us this kind review and is a pleasure looking after your brother.

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Review from David V (Son of Client) published on 17 October 2022 Submitted via Website
Overall Experience

Visiting Angels have been very responsive and easy to communicate with throughout the time they cared for my father. They never missed a visit and would inform my father of the schedule of carers each week, so that he knew who to expect. They were able to increase the number of visits when asked and even provided cover at short notice when my father needed extra care one weekend. All the carers were very kind and patient with my father who was a very demanding client!

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for taking the time to leave us this wonderful review. We appreciate the fantastic review and are glad we could be of service to you and your father.

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Review from M N (Wife of Client) published on 4 August 2022 Submitted via Postal Card
Overall Experience

Appreciate the care provided for my husband, who has dementia, by most of the carers.

Reply from Andrew, Managing Director at Visiting Angels South Middlesex

Thank you very much for taking the time to leave us a review, it is very much appreciated by our team.

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Review from S S (Daughter of Client) published on 14 July 2022 Submitted via Website
Overall Experience
The care that my mum receives from Visiting Angels is generally excellent. One carer comes more frequently. Mum responds well to her and is very well cared for. One carer came a long way and, although the care she gave was very good, the journey had been difficult for her.

Problems are always dealt with quickly and efficiently, with a contact readily available.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much for taking the time to leave us this amazing review. We appreciate the fantastic review and are glad we could be of service.

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Review from C C (Daughter of Client) published on 10 July 2022 Submitted via Website
Overall Experience

As a family, we are very pleased with the service. Our preferred carer is wonderful and my mum is very well cared for. Even when this carer is not available, the managing director always finds us someone suitable to cover. He is very hands-on and always makes us feel valued. Lovely company and would highly recommend.

Reply from Andrew, Managing Director at Visiting Angels South Middlesex

Thank you for taking the time to provide a five-star rating. We will share this with the team to let them know to keep up the amazing work. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our clients.

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Review from M C (Client / Service User) published on 24 March 2022 Submitted via Website
Overall Experience

What an amazing team of people. My uncle can be tricky at times, but Visiting Angels always bring a smile to his face. Nothing is too much trouble and the level of care is very high. Timings are impeccable and notification is always given if any delay, which is very rare. To find a care package for my uncle, I thought was going to be a struggle, but Visiting Angels live up to their name and I can speak very highly of them all. Thank you, Visiting Angels, you have taken away some of the stress of looking after an elderly relative and given my uncle care to a very high standard.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you so much, for your five-star review! We will share this with the team, to let them know to keep up the amazing work and thank you, for trusting us.

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Review from David C (Client / Service User) published on 1 February 2022 Submitted via Website
Overall Experience

A breath of fresh air and a new life entered my life when Visiting Angels moved in. I, with their expert help, feel rejuvenated. Well done Angels by name and Angels by deed. Health is vital and Angels have helped restore mine. God bless them.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Our pleasure, so glad our Angels have helped support you and we are glad to be part of your progress back to better health. We appreciate all your feedback and five-star review, thank you.

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Review from Jon M (Client / Service User) published on 23 September 2021 Submitted via Website
Overall Experience

Great carer and the office was very responsive and the staff was very friendly with all my personal care. The office was able to answer all my questions and great value for money and hope to use them in the future.

Reply from Andrew Murray, Managing Director at Visiting Angels South Middlesex

Thank you, we are keen to help wherever we can, and this review really means a lot to us.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 July 2022
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Visiting Angels South Middlesex.

Awards / Recognitions (9)

Meet the Team (9)

Leah Murray Job Title: Registered Care Manager Joined: 2023
Leah Murray

As Registered Manager at Visiting Angels South Middlesex, I am passionate about delivering outstanding care and supporting the people who make that possible every day. We are a family-run organisation, and that ethos runs through everything we do — we treat our clients, carers, and colleagues like part of our extended family, with care, respect, and genuine connection at the heart of our service. That sense of family is also reflected within our team, where we are proud to have siblings working within the organisation, as well as a father and daughter contributing in different roles — one as a carer and the other in a management position.

My care career began in New Zealand, where I gained hands-on experience in live-in care, supporting people to remain independent and safe in their own homes. Before moving into the care sector, I worked in the charity sector, which helped shape my values around compassion, dignity, and community support.

After returning to the UK, I joined Visiting Angels South Middlesex in a Business Development role, working closely with families and professionals to ensure people could access high-quality home care. As the organisation grew, I transitioned into the role of Registered Manager, where I now focus on day-to-day operations, supporting our team and ensuring the delivery of safe, person-centred care.

It is both a privilege and an honour that our clients and their families place their trust in us to support their loved ones in the place they feel most comfortable — their own home. We are committed to building strong, trusting relationships and ensuring every person receives compassionate, high-quality care that enables them to live as independently and safely as possible.

Ashley Bailey Job Title: Remote Operations and Quality Assurance Manager Joined: 2021
Ashley Bailey

Remote Operations and Quality Assurance Manager

Sarah Newby Job Title: Care Manager Joined: 2023
Sarah Newby

Care Manager

Hayley Talbot Job Title: Care Supervisor Joined: 2022
Hayley Talbot

Care Supervisor - CQC Regulated Clients

Julie McDonald Job Title: Care Supervisor Joined: 2021
Julie McDonald

Care Supervisor Non-CQC Regulated Clients

Andrew Murray Job Title: Managing Director Joined: 2021
Andrew Murray

My passion for caring for the elderly started way back when I was 14. I had volunteered at a local nursing home playing the clarinet to the elderly every Sunday. From then, I always had it in my mind that one day I would run a home care service of some kind. Years went by and naturally, my career digressed and spanned from working within different industries such as finance, retail and more recently in aviation for a global airline. Whilst I have worked in these industries, the thought never left my mind to go back to care.

Today, I am proud to be running the new South Middlesex branch for Visiting Angels and giving back to my community. With the help of my great carers, we are providing and looking after the elderly and giving them something to look forward to every day.

My late grandmother always said I was destined to work in care and I am so happy I can fulfil this with the help of my supportive team with me.

Melissa Antao Kolawole Job Title: Digital Marketing Content Manager Joined: 2023
Melissa Antao Kolawole

Digital Marketing Content Manager

Paul Murray Job Title: Director Joined: 2021
Paul Murray

My background has primarily been working in hospital care as a radiographer within radiation oncology.

My extensive experience ranges from clinical, educational and management roles both abroad (Middle East) and within the NHS. The majority of my time was mainly in the West London / South Middlesex area.

Because of this, I have been only too aware of the importance of good quality home care and support in both my professional and family life.

Visiting Angels give me and my family the opportunity to support caregivers by providing them with better pay and conditions, industry-leading training and education. This will enable them to give consistently higher standards of in-home quality care to our local community

Lannette Manalo Murray Job Title: Marketing Director Joined: 2021
Lannette Manalo Murray

Family means the world to me and caring for my loved ones is just top of the list. Growing up with Filipino roots, values and respect is a natural given. Knowing my family is safe and well is a priority. I am very excited about what Visiting Angels’ ethos has to offer. By showcasing a different level of service of care in the home, I hope we too will make you and your family feel at ease with our level of premium care.

My background includes Marketing and Customer Services from many global organisations (Airline, Retail, and Electronics to name a few), I am also a Parent Governor at our children’s school (Resources Committee, Admissions Chair). I want to be able to use this opportunity to give back to our community with all the experience I’ve gained over the years.

I am proud and honoured to be part of the Visiting Angels team bringing to you care for your family within the South Middlesex area.

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