Mitchell & Murdoch Care Ltd

31 Hawkhill, Dundee DD1 5DH
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9.3 15 Reviews
  • Mitchell & Murdoch Care Ltd, Dundee
Mitchell & Murdoch Care Ltd is a home care and nursing agency operating in Perth and Kinross, Dundee, Fife, Falkirk, and Aberdeen.

Founded in 2019 by a team of dedicated directors, their mission is to enhance the quality of care provided to individuals in the community.

They have a compassionate team of care and nursing staff who are committed to meeting the needs of clients, consistently going above and beyond to ensure their well-being.

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Care Provided by Mitchell & Murdoch Care Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Auxiliary Nurse
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Community Nurse
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Nursing/Care Home Nurse
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Substance Misuse
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Marion Davis (Service Manager)

Funding & Fees Guide for Mitchell & Murdoch Care Ltd

  • Prices

  • Services start at £28 ph but final costs will depend on level of service

  • Fees are based on the services required

Mitchell & Murdoch Care Ltd Reviews (15)

9.3

Mitchell & Murdoch Care Ltd has a Review Score of 9.3 (9.291) out of 10, based on 9 reviews in the last 2 years. Over all time Mitchell & Murdoch Care Ltd has 15 reviews.

Overall Experience

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Review from J M (Daughter of Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mitchell & Murdoch have been wonderful in supporting my father overall. We had 2 amazing ladies who were consistent but sadly they left. We have 2 new carers, one of which is excellent and the other is new and learning. They don't do as much as the previous ladies eg changing beds, nighttime bag or
hanging up his washing but I maybe need to ask for specific things to be done.

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Review from L G (Daughter of Client) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with service. Staff are fantastic with my dad and he's happy in himself.

Reply from John Murdoch, Director at Mitchell & Murdoch Care Ltd

Thank you for your feedback, we always like to have feedback on the service we provide.


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Review from Gillian J (Daughter of Client) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives excellent care from the staff who visit him. The same people cover the shifts (with the exception of holidays) which gives consistency and a good relationship built on trust. The staff are very caring and encourage mobility as far as possible and conversation. They understand Dad's
needs and make sure he has everything required.
I can't praise them highly enough for the job they do.

Reply from John Geddes-Murdoch, Director at Mitchell & Murdoch Care Ltd

Thank you for your feedback, it's always good for the staff to receive feedback.


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Review from J M (Client) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from both carers. Attentive and efficient in all aspects of their work. My family are reassured that I am being looked after to a high standard.

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Review from S S (Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Avoid like the plague. Happy to abandon a service user for 20% of their daily issues mental health ignoring 80% of her physical health issues which are getting worse. Social Worker agreed to increase my care, not kill it off! Refused to listen to their own staff on the sublet. Claimed paper trail even
though Case Conference 12 days ago made no mention wanting to cease and now claim longer term? Also refused to apologise for upset and depression or to reconsider. Do as we say, Not do as we do.

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Review from Shirley L (Daughter of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the care my mum has been receiving from her two favourite carers since we changed providers in January.
My mum has settled down and is really happy to see her two favourites when they come in to visit her.
I am more relaxed now knowing my mum is in such good hands getting great
treatment and care. Thank you.

Reply from John Murdoch, Manager/ Director at Mitchell & Murdoch Care Ltd

Thank you for your feedback. It's great for us to get feedback from clients and their families.


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Review from Kate S (Daughter of Client) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are kind and attentive toward my mum, ensuring she is safe and comfortable. They are good at alerting me if anything is amiss. People are approachable and I find them friendly and easy to deal with.

Reply from John Murdoch, Manager/ Director at Mitchell & Murdoch Care Ltd

Thank you for your feedback, it is always nice to hear how people feel about our service.


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Review from C S (Niece of Client) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mitchell and Murdoch provide excellent care for my aunt. The carers are prompt and always chatty. My aunt enjoys their visits. They understand her requirements and put any concerns on the app so I can see immediately and they communicate well with us as a family.

Reply from Marion Davis, Manager at Mitchell & Murdoch Care Ltd

Thank you so much for the review of Mitchell and Murdoch Care. The staff really enjoy their time with your aunt and have a great chat with her when they visit.
Thanks again.
Marion


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Review from James L (Husband of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the staff for keeping me informed on what is happening and also for the future and more importantly, my wife is happy.

Reply from John Murdoch, Manager/ Director at Mitchell & Murdoch Care Ltd

Thank you for your feedback, I'm glad you are happy with the service.


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Review from Cheryl C (Client) assisted by family/friend published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are pleasant, thoughtful and respectful. They are valued by us.

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Review from F M (Client) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since needing a carer after leaving hospital in June 2020 after having a stroke on my left side, which is now weaker, I am very happy and content with Mitchell & Murdoch Care Ltd. Carers are very capable, well trained and most helpful and kind. Mitchell & Murdoch is now my fifth care provided, and I
have no problems.

Reply from John Murdoch, Manager/ Director at Mitchell & Murdoch Care Ltd

Thank you for your feedback we try to provide the best possible care to all clients


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Review from Sally P (Daughter of Client) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start, the approach has been friendly and professional. Contacting the office is always quick and knowledgeable about my mum's situation. There is a culture of kindness together with being diligent; they are all willing to help. I feel supported too! Very happy, as my mum is, and other family,
that she is being well cared for. We thank all at Mitchell & Murdoch Care.

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Review from C G (Daughter of Client) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mitchell & Murdoch Care is excellent and treats the client with respect. The carers give the client the best of care and makes them feel they are important as they really care for the person and do not simply do their job. They provide the best of care.

Reply from John Murdoch, Manager/ Director at Mitchell & Murdoch Care Ltd

Thank you so much for your feedback, it was a pleasure working with your dad.


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Review from R C (Husband of Client) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are professional and have fully met our expectations. They have proved to be invaluable. They are kind and caring. We are pleased with them.

Reply from John Murdoch, Manager/ Director at Mitchell & Murdoch Care Ltd

Thank you for taking the time to write a review. It's good to hear feedback.


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Review from Raymond O (Son of Client) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All care aspects covered.
Mum fairly involved.
Late evening call agreed.
Plenty of time taken and not rushed.

Reply from John Murdoch, Manager/Director at Mitchell & Murdoch Care Ltd

Thank you for taking the time to complete a review.


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Current Review Score: 9.3 (9.291)

Overview of Review Score

The Review Score of 9.3 (9.291) out of 10 for Mitchell & Murdoch Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.491 for Mitchell & Murdoch Care Ltd is calculated as follows: ( (44 Excellents x 5) + (3 Goods x 4) + (6 Very Poors x 1) ) ÷ 53 Ratings = 4.491

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mitchell & Murdoch Care Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date:

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (2)

John

John Murdoch

Job Title: Managing Director

Joined: 2019

John began his career in social care at the age of 15 as a junior carer. He pursued his nursing education at Robert Gordon University in Aberdeen, graduating in September 2006. Following his qualification, he worked in the NHS for several years before transitioning into social care, initially as a nurse and later as a service manager. In 2019, motivated by a desire to effect positive change in the sector, John and his colleague Deklyn founded Mitchell and Murdoch Care. Their goal was to create a service that minimizes bureaucratic obstacles and emphasizes a more person-centred approach to care.


Anja

Anja Spittal

Job Title: Growth and Development Manager

Joined: 2024

Anja joined Mitchell and Murdoch Care to support the growth and development of our services. She works alongside the Service managers to help the branches deliver person-led care. Anja is supporting the business as we look to expand our services to new areas


Frequently Asked Questions about Mitchell & Murdoch Care Ltd

What Type of Services does Mitchell & Murdoch Care Ltd offer?

Mitchell & Murdoch Care Ltd offers Home Care & Nursing Care.

How many Carers does Mitchell & Murdoch Care Ltd employ?

Mitchell & Murdoch Care Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mitchell & Murdoch Care Ltd to verify any information. View our terms and conditions. Mitchell & Murdoch Care Ltd has a Platinum Service – more info.