Mitchell & Murdoch Care Ltd

Initially had nothing but problems with this company. Insufficient training given to staff. Got better with certain carers. But again it has got bad. Manager has walked out and staff are leaving. Avoid this company at all costs.

Staff not trained on routines. No communication from management. When regular carer (who is fantastic) off staff always late (one time an hour). My calls to office go unanswered. Today's carer was told to call previous carer to "find out what to do". While speaking to "person" they spoke in a foreign language (not English).

Mitchell & Murdoch have been wonderful in supporting my father overall. We had 2 amazing ladies who were consistent but sadly they left. We have 2 new carers, one of which is excellent and the other is new and learning. They don't do as much as the previous ladies eg changing beds, nighttime bag or hanging up his washing but I maybe need to ask for specific things to be done.

Very happy with service. Staff are fantastic with my dad and he's happy in himself.

I can't praise them highly enough for the job they do.

Excellent care from both carers. Attentive and efficient in all aspects of their work. My family are reassured that I am being looked after to a high standard.

Avoid like the plague. Happy to abandon a service user for 20% of their daily issues mental health ignoring 80% of her physical health issues which are getting worse. Social Worker agreed to increase my care, not kill it off! Refused to listen to their own staff on the sublet. Claimed paper trail even though Case Conference 12 days ago made no mention wanting to cease and now claim longer term? Also refused to apologise for upset and depression or to reconsider. Do as we say, Not do as we do.

I am more relaxed now knowing my mum is in such good hands getting great treatment and care. Thank you.

Carers are kind and attentive toward my mum, ensuring she is safe and comfortable. They are good at alerting me if anything is amiss. People are approachable and I find them friendly and easy to deal with.

Mitchell and Murdoch provide excellent care for my aunt. The carers are prompt and always chatty. My aunt enjoys their visits. They understand her requirements and put any concerns on the app so I can see immediately and they communicate well with us as a family.

I am more than happy with the staff for keeping me informed on what is happening and also for the future and more importantly, my wife is happy.

All carers are pleasant, thoughtful and respectful. They are valued by us.

Since needing a carer after leaving hospital in June 2020 after having a stroke on my left side, which is now weaker, I am very happy and content with Mitchell & Murdoch Care Ltd. Carers are very capable, well trained and most helpful and kind. Mitchell & Murdoch is now my fifth care provided, and I have no problems.

From the start, the approach has been friendly and professional. Contacting the office is always quick and knowledgeable about my mum's situation. There is a culture of kindness together with being diligent; they are all willing to help. I feel supported too! Very happy, as my mum is, and other family, that she is being well cared for. We thank all at Mitchell & Murdoch Care.

Mitchell & Murdoch Care is excellent and treats the client with respect. The carers give the client the best of care and makes them feel they are important as they really care for the person and do not simply do their job. They provide the best of care.

All the carers are professional and have fully met our expectations. They have proved to be invaluable. They are kind and caring. We are pleased with them.

Plenty of time taken and not rushed.