Chislehurst Healthcare Ltd

39 High Street, Chislehurst BR7 5AE
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9.8 14 Reviews
  • Chislehurst Healthcare Ltd, Chislehurst
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Care Provided by Chislehurst Healthcare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

Our Fees depend on the care needs

Good to Know

Owner

  • Chislehurst Healthcare Ltd

Person in Charge

  • Ellen Sena (Manager)
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Chislehurst Healthcare Ltd Reviews (14)

9.8

Chislehurst Healthcare Ltd has a Review Score of 9.8 (9.766) out of 10, based on 13 reviews in the last 2 years.
Over all time Chislehurst Healthcare Ltd has 14 reviews.

Overall Experience
  • 12
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Date Published
  • 14
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  • 7
  • 13
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Reviewer Connection to Chislehurst Healthcare Ltd
  • 7
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Total of 14, showing 1-14
Review from James F (Son of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We heard about Chislehurst Healthcare through a friend at an opportune moment when my mother (who is 79 with early onset Alzheimers) had just fractured her wrist after a fall at home, meaning the level of support she needed changed. This was the first time we have considered using any form of care for
mum and I won't lie - we were sceptical. Mum is fiercely independent and that's what keeps her so strong in these older years, so how do we find the right care partner to help maintain that independence but give mum the additional support she needs? Chislehurst healthcare was the answer. There are many things we enjoy about their service but what trumps it all is the carers themselves. They take their time to really get to know mum and just enjoy spending time with her, whilst subtly ticking off those care needs she has. Although mum's wrist is now healed, the care continues and offers us ongoing peace of mind which is invaluable.
Reply from Elle Sena, Manager at Chislehurst Healthcare Ltd
Thank you deeply for your heartfelt words, they truly resonate with us. Supporting your wonderful mum has been a delight; her resilience, wisdom, and infectious spirit continue to inspire our entire…read more
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Review from Clifford W (Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
starting using Chislehurst healthcare, at end of January,so far very impressed, have been on time each day, which is very important when you have disabilities, like myself, all carers have been first class, and done all that we have asked, the only problem I had would be the invoicing system, but 100%
recommend them
Reply from Elle Sena, Manager. at Chislehurst Healthcare Ltd
Thank you for taking the time to share your experience with Chislehurst Healthcare. We are truly delighted to hear that you have been impressed with our care and that our team has met your…read more
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Review from P M (Daughter of Client) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After our dad came out of hospital following several falls, we needed to be sure that he was going to be safe at night. We became aware of Chislehurst Healthcare as an option, and they visited Dad in hospital and went through a list of questions and issues prior to discharge to assess him and reassure
him and us. The process was made easy by the professionalism and patience of the staff at this early stage. I was not present during the actual care stage as I had to return to my home, but felt reassured that someone would be there if he fell again. As he became stronger and more confident, the service was no longer needed - this is no reflection on the staff who were helpful and courteous. Although Dad became worried about the cost, we feel that the peace of mind for us knowing that he was safe outweighs that. Thank you.
Reply from Beverly Whitehart, Front Of House - Client Services at Chislehurst Healthcare Ltd
Thank you for taking the time to share your experience. We are so pleased that our team was able to provide peace of mind for you and your father during what was undoubtedly a challenging period. Our…read more
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Review from Diane C (Daughter of Client) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91 year old dad had a few falls and went into hospital. He was scared to go home alone and wanted to go into a care home. He was persuaded to go home with care and he was especially worried about night time. Chislehurst Healthcare provided night carers who help my dad regain his mobility and confidence,
allowing him to return to independence. If he requires care again we will be using Chislehurst Healthcare again.
My sisters and I live far away and knowing that care was in place allowed us to be less stressed and they kept us up to date at all times.
Reply from Elle Sena, Manager at Chislehurst Healthcare Ltd
We're grateful for your feedback and so pleased that our night carers played a role in helping your father regain his mobility and confidence. It was a privilege to be part of his journey back to…read more
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Review from Richard P (Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
The persons employed to care for me were very good in the care given, they were friendly and joined in with watching TV before bed time. Were vigilant and rapidly responded when needed. They made sure that I knew when they were leaving in the morning. I have no complaint with them. In my opinion the
price charged for the service is very expensive for the service given, that is why I did not renew the service.
Reply from Beverly Whitehart, Front Of House - Client Services at Chislehurst Healthcare Ltd
Thank you for your review. We are pleased to hear that our carers provided good care, were friendly, and responsive to your needs. We also appreciate your honesty regarding pricing. Our fees reflect…read more
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Review from Chris C (Son of Client) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
At very short notice the manager and her colleagues agreed to provide short-term care for my elderly mother who was recovering at home following an operation. The care was excellent. Thank you Chislehurst Health Care. I would highly recommend it and would have no hesitation to use their services again.
Reply from Elle Sena, Manager at Chislehurst Healthcare Ltd
Thank you so much for your kind words and for taking the time to share your experience. It was truly our privilege to support your mother during her recovery. At Chislehurst Healthcare, we pride…read more
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Review from P B (Daughter of Client) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first telephone call, Chislehurst Healthcare have been consistently responsive, efficient, supportive and compassionate. My father has now had two sessions with a delightful carer, doing light physical exercises which he thoroughly enjoyed. It is early days, but even in this short time,
I have noticed his mood is visibly lifted and he is looking forward to the next visit. Moreover, my mother is able to get some respite during visits - to go to her aqua classes and the shops with full peace of mind that my father is in safe hands. I am so glad we made the call to Chislehurst Healthcare when we did.
Reply from Beverly Whitehart, Front Of House - Client Services at Chislehurst Healthcare Ltd
Thank you so much for sharing such wonderful feedback. It's incredibly rewarding to hear how our team has been able to bring positive energy and support to both your father and mother. Knowing that…read more
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Review from Marion B (Wife of Client) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team have been extremely responsive and adaptable to the changing circumstances of my husband's health over the last few months. They have ensured we have received the support as and when we have needed it. Having consistency in the carers means my husband has become comfortable with having their
support and they have made a significant improvement to the quality of his life. They have made a big difference for us both.
Reply from Beverly Whitehart, Client Services - Front of House at Chislehurst Healthcare Ltd
Thank you so much for your kind words and for taking the time to share your experience with Chislehurst Healthcare. We are truly honoured to have had the opportunity to support you and your husband…read more
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Review from Hazel B (Daughter of Client) published on 22 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very sensitive to my mum's needs and wishes, gaining her confidence over the few weeks they have been working with her. Thorough but not intrusive where mum still feels she wants to maintain control. Excellent communication and feedback to me from individual carers.
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Review from Liz P (Daughter of Client) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my 99-year-old mum moved into a sheltered accommodation flat in February this year, Chislehurst Healthcare have been supporting her very well. The founder, her senior team and the other carers have been excellent. The senior team have taken great care to assess her needs and tailor a programme
of support. They have consulted fully and been adaptable as mum's needs changed. This is measurable in improvements in my mum's physical and emotional health.
I fully recommend the company.
Reply from Elle Sena, Manager at Chislehurst Healthcare Ltd
Thank you for your kind words and for sharing your mum's positive experience with Chislehurst Healthcare. We're truly honoured to support her and are delighted to hear about the improvements in her…read more
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Review from Carole P (Daughter of Client) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
To date, both management staff and carers have been extremely helpful, supportive, and most importantly, caring.
One carer actually said 'it's the best company I have ever worked for'.
For me, the best agency I have ever used!
Reply from Kim Hayes, Manager at Chislehurst Healthcare Ltd
Thank you so much for your heartfelt words. It means the world to us, especially knowing the care and dedication you both have given throughout your careers. To now be able to offer support to you is…read more
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Review from jennie h (Daughter of Client) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I first considered home care for my dad I was very nervous about how he would respond to having strangers in the house. My first contact at Chislehurst Home Care with a particular staff member was polite helpful, and very aware of my requirements for my dad. Initially, she arranged to visit the
house to meet Dad and brought with her the actual carers that would be looking after Dad.
I need not have been concerned, they did an excellent job, and my dad was happy with them. They went above and beyond to ensure my dad was comfortable and even enjoyed some chat with him.
There would be no question that I would recommend this company to anyone who needs a break, anyone looking after loved ones will know how important and relieving a break is.
My thanks to four members of staff in particular, you have made my life easier.
Reply from Kim Hayes, Client Services at Chislehurst Healthcare Ltd
Thank you so much for your heartfelt feedback. We are truly humbled by your kind words and the trust you've placed in us to care for your dad. It means the world to hear that our team not only met…read more
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Review from Linda C (Niece of Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chislehurst Healthcare cannot be faulted for its dedication to its clients and their relatives. Care plans are made and constantly reviewed as required. In addition to caring for their clients, the support they give relatives is amazing. I am very pleased that I chose this firm to care for my elderly
aunt.
Reply from Amy Diamond, Manager at Chislehurst Healthcare Ltd
Thank you so much for your kind and thoughtful review. Your words truly mean the world to us. At Chislehurst Healthcare, we're deeply committed to both our clients and their families, and we're…read more
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Review from Laura L (Client) published on 4 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The service is great. Very helpful when I needed them. I would have them again in the future should I need the service. Maybe in the future, you could consider employing someone who can use sign language. A possible deaf cleaner?
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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Chislehurst Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.766 for Chislehurst Healthcare Ltd is calculated as follows: ( (67 Excellents x 5) + (7 Goods x 4) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 77 Ratings = 4.766
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Chislehurst Healthcare Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Chislehurst Healthcare Ltd

What Type of Services does Chislehurst Healthcare Ltd offer?

Chislehurst Healthcare Ltd offers Home Care.

How many Carers does Chislehurst Healthcare Ltd employ?

Chislehurst Healthcare Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Chislehurst Healthcare Ltd to verify any information. View our terms and conditions. Chislehurst Healthcare Ltd has an Basic Service - more info.