Right at Home (Isle Of Wight)

7 High Street, Bembridge PO35 5SD
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9.9 51 Reviews
  • Right at Home (Isle Of Wight), Bembridge
Right at Home Isle of Wight enables people with a variety of support needs to live safely and happily in their own homes on the Isle of Wight.

All of their CareGivers are chosen for having a genuine passion for helping people and are trained to a high standard.

Support can include personal care, assistance with medication, dementia care, care for complex medical conditions and needs, meal preparation and companionship. Visits are usually a minimum of one hour to ensure that CareGivers have time to give the best possible care.
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Care Provided by Right at Home (Isle Of Wight)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Surcharges for bank holidays, Christmas and New Year

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Vicky & Paul Butler (Owners)

Right at Home (Isle Of Wight) Reviews (51)

9.9

Right at Home (Isle Of Wight) has a Review Score of 9.9 (9.901) out of 10, based on 27 reviews in the last 2 years.
Over all time Right at Home (Isle Of Wight) has 51 reviews.

Overall Experience
  • 49
  • 2
  • 0
  • 0
  • 0
Date Published
  • 51
  • 10
  • 13
  • 27
  • 24
Reviewer Connection to Right at Home (Isle Of Wight)
  • 19
  • 13
  • 5
  • 5
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 51, showing 41-51
Review from Anthony S (Husband of Client) published on 5 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone we dealt with at Right at Home was very efficient, keen to listen, prepared to be flexible and deomonstrated a genuine willingness to help us.


The carers who visited us were helpful, cheerful and empathetic and showed a very quick understanding of what was needed. For us this was a real

game changer.
Reply from Paul Butler, Owner/Managing Director at Right at Home (Isle Of Wight)

Thank you for the lovely review. We are very proud of our CareGivers and all they do, knowing they've made a difference to your lives fill's us with happiness!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J J (Daughter of Client) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
You have provided the most amazing service for my mum
Things had been very difficult until your team came along
All of your team are caring patient and professional
Thank you for all of your help you are all angels
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  • Care / Support
  • Management
  • Treated with Dignity
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Review from Rachael H (Daughter of Client) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the Manager and her team came on board to help with mum’s care, life has improved for everyone involved. Mum looks forward to the visits and is far more upbeat and we are happy that she is more content. We cannot recommend them highly enough.
Reply from Paul Butler, Owner/Managing Director at Right at Home (Isle Of Wight)

Thank you so much for your kind review. I know that our Angel carers love spending time with your mum.

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from S F (Daughter of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since mum's carers have been visiting she is so much happier and really looks forward to seeing the ladies. As a family we are so very impressed with the care she is receiving has lifted a great weight off us, knowing mum is happy. Thank you
Reply from Paul Butler, Owner/Managing Director at Right at Home (Isle Of Wight)

Thank you so much for taking the time to review us. I know our carers really look forward to spending time with your mother.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jennifer B (Daughter of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A dedicated team throughout the company, excellent communication. With carer introductions and visit sheets - it makes so much difference to know who is coming in to help. Mum always feels safe and secure, also encouraged which really helps her self-confidence. This gives such peace of mind to the whole
family, feeling we can work together. Caring with a capital C!
Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your amazing review. Knowing that people trust to look after their nearest and dearest fills our hearts with joy.

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  • Treated with Dignity
  • Value for Money
Review from Liz S (Daughter of Client) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home on the island are run by a highly professional team. They blend real efficiency with a superb level of care, through judicious recruitment of their caregivers.
Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your kind review. We pride ourselves on running a highly professional business with a focus on quality care. It is a pleasure to care for your mother.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Eileen S (Client) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the carers coming at lunchtime helpful and supportive to me. I like them all very much.
Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you for taking the time to review us, it means the world to us that your are happy with our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V W (Client) assisted by family/friend published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Get on well with all the staff.
They show great care, kindness, consideration to my needs, and treat me with dignity.
I feel safe and secure with each of them.
I cannot praise them highly enough.
I look forward to seeing them each day.
Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your kind review. knowing that you feel safe and look forward to our visits each day gives us immense pride knowing that we make a difference to your day.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J M (Daughter of Client) published on 20 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home are top-notch care providers. All the staff are professional, kind, caring, trustworthy, hard working, empathetic, sympathetic towards the client.
Top-class service during the pandemic. Simply amazing can't raise them high enough.
The staff go above and beyond their basic duties.
Extremely
high standards.
Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your kind words. It is an absolute pleasure to care for your mother.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joan S (Client) assisted by family/friend published on 20 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would have no qualms in recommending Right at Home to anyone. They are very kind and thoughtful. They are always asking me if there is anything else they can do to make things better. I trust them wholeheartedly. If there is anything I need or want they will do their utmost to provide it. They are
very calming and I feel much more comfortable and safe with my life.
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  • Value for Money
Review from Tina W (Friend of Client) published on 20 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home have been helping my friend for several months now. My friend for whom I am also Power of Attorney was very reticent to have any care provider. I was so lucky to find Right at Home (IOU). I cannot speak more highly of them. They are so caring, flexible, and genuine. Nothing is too much
trouble. Beforehand I had so much responsibility for my friend that it was quite overwhelming am now however able to go away and know that my friend will be looked after safely and to a very high standard. They are simply the best.
Reply from Paul Butler, Owner at Right at Home (Isle Of Wight)

Thank you so much for your kind review. It was an absolute pleasure to look after your friend in her final months. All of our carers loved visiting her. She will have a special place in our hearts, as you know she was our first client.
An amazing lady.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Right at Home (Isle Of Wight) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.901 for Right at Home (Isle Of Wight) is calculated as follows: ( (146 Excellents x 5) + (16 Goods x 4) ) ÷ 162 Ratings = 4.901
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Isle Of Wight) is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (14)

Meet the Team (3)

Paul

Paul Butler

Job Title: Owner/Managing Director Joined: 2021

At Right at Home Isle of Wight we provide Quality, person-centred care at a time that the client wants. Our staff are the best in the business. They are highly trained and focused on quality care with a personal touch.


I was born on the island and left at the age of 16 to join the Army, serving 5 years in the Royal Artillery.
Since then I've worked for the past 16 years in the Automotive manufacturing sector which I enjoyed very much.


Moving into the care sector is the best decision I've ever made. My wife and I were looking for business opportunities and noticed a gap in the market on the island for a quality home care provider and the Right at Home provider ticked all the boxes for us in terms of ethos and quality.


My Dad was diagnosed with Alzheimer's at the age of 64 and went into various care establishments around the island that couldn't cater for his needs. Watching Dad's condition deteriorate is probably the hardest thing I've ever had to deal with. I knew that I could provide much better care than what my dad received and that's what drives me today.


We opened Right at Home Isle of Wight in 2021, two years after Dad passed away. We are partnered with the Alzheimer's Society and specialise in dementia care. We train our carers to the highest standards, and support them so they feel like part of a family and not some corporate brand. I ask myself one question when taking on carers and that is: Would I be happy to let this person care for my Dad? If the answer is yes:


Welcome to the family.

Vicky

Vicky Butler

Job Title: Owner/Managing Director Joined: 2021

My family moved to Bembridge in 1985 after my parents fell in love with the Island having stayed here for their honeymoon and then for subsequent family holidays. I was very lucky to grow up and go to school in such a lovely place. Growing up I spent lots of free time with my Nan, who moved with us to the Island, and I always loved our time together.


After school, I moved to Portsmouth for a few years where I trained as a Chartered Accountant while working in private practice. Once I was qualified, I opened my own practice in Portsmouth which I later left when I decided to move back to the Island to enable me to spend more time with my family. I spent the next 9 years working as Head of Finance for local automotive manufacturing companies until I decided it was time for a new challenge.


Paul and I decided to change our career path and move into the care sector after personal experiences made us re-evaluate what we would like to achieve for the future. We had experienced first-hand the shortage of high-quality care and support available for both the client and their families, and this drove our passion for our career change.


Alongside wanting to provide the highest quality of care, we also want to ensure our CareGivers feel supported and valued. We will strive to provide an Outstanding service to our clients and to become the number one employer of choice within the care sector.


We live in Bembridge and can often be seen walking our two sprocker spaniel dogs, Molly & Luna, around the village.

Katie

Katie Meadows

Job Title: Registered Manager Joined: 2021

Hello, my name is Katie and I am the Registered Manager here at Right at Home – Isle of Wight.


I have worked in the care industry for over a decade, and it is a sector which I absolutely love. I have worked in many different care settings and with a range of different individuals with varying health and social care needs.


I am passionate about promoting independence and supporting individuals to live a healthy and fulfilled life whilst remaining in the comfort of their own homes.


Being part of the team here at Right at Home – Isle of Wight enables me to do this. The support from the whole team, including the franchisees and national office team is second to none. It really does have the ‘family feel’ you want from a workplace and this also extends to the people we support. Right at Home continues to offer training in all areas of my role to ensure that my knowledge and skills are maintained and improved.


People would describe me as bubbly, approachable, empathetic, and compassionate. These skills enable me to manage the team effectively and enable them to deliver outstanding care to individuals in our community.


In my spare time I enjoy walking with my dogs and enjoying the beauty of the Isle of Wight and spending time with family and friends.

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