Radfield Home Care York & Rural

As friends and with comments from the lady receiving care we are pleased with the care provided by Radfield Homecare York. The staff are always pleasant and responsive to needs. Communication from the service is also efficient and it is easy to discuss any requests.

We are recent clients of Radfield Home Care. From the very beginning we have been delighted with the care we have received and the support and care from both the care professionals and the office staff alike.

We have recently signed on with Radfield Home Care for care for my 91-year-old mother. Whilst we were initially nervous about strangers in the house, we have been delighted by the quality of care provided. The majority of the carers have been superb and my mum has enjoyed having a little bit of company every day. My husband and I feel she is in safe hands.

Very grateful to the whole team who organised and provided care for my parents. Visits were reliable and timely. All the carers were kind and polite and established a good relationship. I would not hesitate in recommending. Thank you.

I'm very pleased with the care Mum gets from the Radfield carers. The ones I've met have been lovely and are always polite and friendly. Any queries to the office are dealt with quickly and I'm never made to feel a nuisance even though I've had to change things at short notice a number of times. I would recommend them to anybody looking for reliable and helpful care.

I would highly recommend this company to anyone who is looking for a carer.

Excellent service from Radfelds. Have had to make changes on a practically daily basis due to hospital appointments and they have always managed to sort something out. The carers have been helpful and usually willing to do other housekeeping tasks if there is time. A very good service provided with a smile.

I have been very impressed by the Radfield experience and am grateful for such dependable support at a time of change and vulnerability. The carers are friendly, positive, cooperative and quickly adaptable to new situations and are skilled at making the best use of their time. I also like the blend of experience that carers have shown and am impressed by students who choose to use practical placements related to their studies and potential careers.

Overall it has been a positive experience using Radfield. Mum seems happy with the carers and the overall care. The carers arrive on time and leave detailed feedback each visit so that I am fully aware of what has happened each visit. I have not met many members of staff but have found the ones I have met to be very pleasant.

We would have no hesitation in recommending Radfield to any prospective client.

After being let down by a previous care company I was recommended Radfield Home Care by a friend. I only had two weeks to find good care for my 91-year-old mum who has always maintained that she would like to be looked after in her own home. I contacted Radfield who made the transition very smooth, they gave me reassurance and confidence. The management could not be faulted. A very caring and understanding company. Excellent management skills. I have a care planning app on my phone and can see every visit and an up-to-date account of how Mum is doing. This is very reassuring. I also receive a rota list in advance, this tells me who the carers are for the week. The staff are always professional, they are very thorough whilst giving Mum care and understanding, she loves all her carers and looks forward to their next visit. Well done to you all at Radfield, I am so pleased for my mum to have the care she really deserves. Thank you.

My experience of Radfield staff and carers is excellent. They have assisted in my learning to walk again while recovering from a broken hip, they have encouraged me towards leading a life where I can live safely and independently. Wonderful friendly girls!

All of the carers have been cheerful and helpful, always happy to go the extra step. With a need to get one of us ready for bed, and to get breakfast ready for both of us, they bounce from task to task with enthusiasm.

They also do small jobs around the house which helps me as I run a very busy cafe, which means when I come and see Dad, I don’t spend my time working I can spend time with him.

The management team are very approachable and handles any issues which may arise in a speedy and professional manner, I never have to worry about the response I will receive when I contact them. Having to rely on carers for a loved one is a stressful position to be in, but I can honestly say that Radfield does an excellent job of reducing that.

Fantastic and compassionate care provided. Supportive and helpful on the phone and via email initially to set up the arrangements. Would highly recommend to others and would use the company again if needs arise.

Radfield Home Care York provides very personal tailored care support for Mum. Continuity of care has been excellent and has enhanced Mum's experience as they are familiar with her routines, preferences and are able to recognise changes in the way she presents which is so important to detecting any health-related concerns. We as a family are delighted with the high standard of care support this wonderful company are providing.

My carers are friendly, fun and helpful. They do things that I ask of them. I like having them in my home. I feel confident and cared for. They find out my interests so we can talk about them. Always have a good visit.

The quality of care, respect and compassion shown to my mum by Radfield has been excellent and it is so reassuring to know that she is in safe hands. She enjoys each visit and always says how lovely the carers are. Communication is also spot on. I can't praise the team highly enough.

Very thorough and professional assessment with my mum to put a care plan in place, covering in-depth and complex scenarios, although we were only planning an initial ad hoc companionship visit.The actual visit was then conducted as planned by a professional and friendly carer. Great peace of mind for me and I’m confident Radfield will be able to support us going forward as Mum’s support needs increase.