The Carers are amazing with her and gives us peace of mind whilst I'm not there looking after her.Jo C(Daughter of Client/Service User)
Visits were reliable and timely. All the carers were kind and politeS M(Son of Client/Service User)
Any queries to the office are dealt with quickly and I'm never made to feel a nuisanceAngela G(Daughter of Client/Service User)
The Carers are amazing with her and gives us peace of mind whilst I'm not there looking after her.Jo C(Daughter of Client/Service User)
Visits were reliable and timely. All the carers were kind and politeS M(Son of Client/Service User)
Any queries to the office are dealt with quickly and I'm never made to feel a nuisanceAngela G(Daughter of Client/Service User)
Named 'Most Outstanding Home Care Network' in 2026, Radfield Home Care York & Rural provides outstanding home care and live-in care across York and the surrounding rural communities, helping older people remain connected to the people, places and routines that matter most to them. Care is centred around genuine relationships, personal choice and a commitment to always 'Be There' for clients, families, Care Professionals and the local community.
At the heart...
Named 'Most Outstanding Home Care Network' in 2026, Radfield Home Care York & Rural provides outstanding home care and live-in care across York and the surrounding rural communities, helping older people remain connected to the people, places and routines that matter most to them. Care is centred around genuine relationships, personal choice and a commitment to always 'Be There' for clients, families, Care Professionals and the local community.
At the heart of the service is person-centred care. Every client receives a tailored care plan designed around their individual needs, preferences and goals. Whether providing companionship, personal care, medication support, dementia care, live-in care or help around the home, Radfield’s compassionate Care Professionals focus on supporting independence, dignity and quality of life.
Radfield Home Care York & Rural is proud to be recognised as one of the highest quality home care providers in the area, holding an Outstanding CQC rating (April 2023) and a reputation built on trust, continuity and exceptional standards of care. The wider Radfield Home Care network was recently named Most Outstanding National Home Care Group 2026 at the Home Care Awards and has been recognised as a Top 20 Home Care Group by homecare.co.uk for nine consecutive years (2018 - 2026).
What helps Radfield stand out is the belief that great care is about far more than tasks and timings. It is about taking the time to truly know the people being supported, building meaningful relationships, and ensuring clients feel safe, valued and connected every single day. The 'Be There' philosophy shapes every aspect of the service, from client support and family communication through to the investment made in Care Professionals.
For anyone exploring care options for themselves or a loved one, the friendly local team is always available to discuss individual needs and help identify the right level of support.
Care Provided by Radfield Home Care York & Rural
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£44 - £44
Weekly Live-in Care
£1,700 - £1,850
Contact Radfield Home Care York & Rural to get a personalised quote:
Charge prices are tailored to customers, following a care consultation.
The price(s) shown are provided by the agency. Contact Radfield Home Care York & Rural for full pricing details and T&Cs.
Radfield Home Care York & Rural has a Review Score of 9.4 (9.395) out of 10, based on 8 reviews in the last 2 years. Over all time Radfield Home Care York & Rural has 54 reviews.
Reviewer Connection to Radfield Home Care York & Rural
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Showing 54 reviews matching selected criteria
Review from Brigitte P (Daughter of Client) published on 26 June 2023 Submitted via Website•
Overall Experience
We have been very pleased with the support Mum has received so far. The carers have all been professional, proactive and friendly. Our communication with the assessor, as well as office and finance professionals, has been smooth and efficient compared to our experience with other providers. An...
We have been very pleased with the support Mum has received so far. The carers have all been professional, proactive and friendly. Our communication with the assessor, as well as office and finance professionals, has been smooth and efficient compared to our experience with other providers. An opportunity to improve Mum’s experience was welcomed and promptly acted upon. We recommend this provider wholeheartedly.
↩Reply from Ed Gill, Director at Radfield Home Care York & Rural
Thank you very much for your kind review. I am glad to hear your touchpoints with everyone in the team have been so positive and that your mum's care experience has improved.
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Review from Christine S (Wife of Client) published on 16 May 2023 Submitted via Website•
Overall Experience
I have found the staff to be very friendly and very efficient. They have made my life so much easier. The office staff have been great and have reported any medical issues to our GP which has produced results.
I would recommend them 100%.
I have found the staff to be very friendly and very efficient. They have made my life so much easier. The office staff have been great and have reported any medical issues to our GP which has produced results.
I would recommend them 100%.
↩Reply from Ed Gill, Director at Radfield Home Care York & Rural
Thank you for the kind review. I am so pleased to hear the positive impact the whole team have made. Thank you for trusting Radfield to provide support.
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Review from Peter W (Client / Service User) published on 12 May 2023 Submitted via Postal Card•
Overall Experience
Very good service, staff are very punctual and look after my present needs.
Very good service, staff are very punctual and look after my present needs.
↩Reply from Ed Gill, Director at Radfield Home Care York & Rural
Thank you for your kind review. I am glad to hear you are happy with the team that supports you.
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Review from Christopher D (Son of Client) published on 20 April 2023 Submitted via Postal Card•
Overall Experience
All the carers are friendly, reliable and seem to be doing what they're supposed to. No complaints at the moment. 10 out of 10 so far.
All the carers are friendly, reliable and seem to be doing what they're supposed to. No complaints at the moment. 10 out of 10 so far.
↩Reply from Ed Gill, Director at Radfield Home Care York & Rural
Hi Christopher, thank you for your review. It is a pleasure looking after your mum and we are really pleased to hear to the team are meeting your expectations. Thank you very much.
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Review from Sarah S (Daughter of Client) published on 7 October 2022 Submitted via Website•
Overall Experience
After losing my mum in June 2022, Radfield carers started helping look after my father. At an extremely difficult time, they were kind, supportive and most of all professional. I honestly couldn't have coped
without their sensitive advice. The lady in head office went out of her way to...
After losing my mum in June 2022, Radfield carers started helping look after my father. At an extremely difficult time, they were kind, supportive and most of all professional. I honestly couldn't have coped without their sensitive advice. The lady in head office went out of her way to accommodate my requested schedule. All the members of the care team treated my dad with respect and consideration and saw him as person rather than just a client.
Thank you for your help. I couldn't have looked after my dad without you!
↩Reply from Ed Gill, Director at Radfield Home Care York & Rural
Thank you so much for your review, Sarah. It is an absolute pleasure looking after your father and I am so glad to hear you have found the team to be so supportive. Thank you.
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Review from Debi R (Daughter of Client) published on 6 October 2022 Submitted via Postal Card•
Overall Experience
We have been using this care provider since 16th May 2022. The carers always do their very best to give a good standard of care and obliging to give extra care on more days when needed.
We have been using this care provider since 16th May 2022. The carers always do their very best to give a good standard of care and obliging to give extra care on more days when needed.
↩Reply from Ed Gill, Director at Radfield Home Care York & Rural
Thank you, Debi for your kind review. I am glad to hear you are pleased with the support Care Professionals provide and we are able to meet your need for additional visits when required.
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Review from Barry M (Son of Client) published on 26 September 2022 Submitted via Website•
Overall Experience
What can I say over and above all of the experiences were first class. I can qualify this statement by comparing Radfield to other care providers we have used in the past. After the very first week I was fully confident that our mum was been given the sort of top-quality care that one would wish...
What can I say over and above all of the experiences were first class. I can qualify this statement by comparing Radfield to other care providers we have used in the past. After the very first week I was fully confident that our mum was been given the sort of top-quality care that one would wish for. Our grateful thanks to all concerned at Radfield Homes.
↩Reply from Ed Gill, Director at Radfield Home Care York & Rural
Thank you. It is wonderful to hear you were reassured by our services. It was a pleasure looking after your mum and thank you for choosing Radfield.
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Review from Susan K (Wife of Client) published on 20 September 2022 Submitted via Website•
Overall Experience
My husband has Lewy Bodies Dementia and Parkinson's. Diagnosed four years ago I came to the unwanted decision that I needed help to look after him at home, to cope with the many problems his diseases have brought to us. In Spring 2022 I contacted Radfield Home Care York with feelings of...
My husband has Lewy Bodies Dementia and Parkinson's. Diagnosed four years ago I came to the unwanted decision that I needed help to look after him at home, to cope with the many problems his diseases have brought to us. In Spring 2022 I contacted Radfield Home Care York with feelings of trepidation, guilt, self loathing for no longer being able to cope and with a prayer that I was contacting the right care provider. From the moment my call was answered I felt a huge sigh of relief, my concerns were taken away and I was fully reassured that I had chosen the right provider for my loved one's care. My husband has consistently received the most marvellous and professional care in every way and I have received the space and calm I have needed to re-gather my resources during his care periods, in the knowledge that he was happy and being well looked after. We cannot thank the team enough for their help, thoughtfulness and unerring support. Truly 5* in all ways and such lovely people too.
↩Reply from Ed Gill, Director at Radfield Home Care York & Rural
Thank you for your very kind feedback, Susan. It is an absolute pleasure supporting your husband and it is wonderful to hear you are so satisfied with the support the team is providing to yourself and your husband.
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Review from David C (Son of Client) published on 3 August 2022 Submitted via Website•
Overall Experience
My dad is 96 years of age and has mobility and other age related problems. I have found Radfield Home Care excellent in communicating all aspects of the care of my dad. More importantly, my dad is very happy with the care he is being given. He says nothing is too much trouble for them and cannot...
My dad is 96 years of age and has mobility and other age related problems. I have found Radfield Home Care excellent in communicating all aspects of the care of my dad. More importantly, my dad is very happy with the care he is being given. He says nothing is too much trouble for them and cannot praise his carers enough. I am very relieved as he was very unhappy with the previous care he received. It is amazing how well he now looks now he is happy and comfortable with his carers.
↩Reply from Ed Gill, Director at Radfield Home Care York & Rural
Thank you very much for your kind review. I am so glad to hear your dad is happy with the support the team is providing - they all say what a pleasure your dad is to support. We will be sure to share your positive feedback with the team. Thank you.
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Review from E H (Granddaughter of Client) published on 31 March 2022 Submitted via Website•
Overall Experience
After my grandma's recent hospital stay our family decided that it was time to get her some assistance in her home so that she could continue to live as independently as she wanted to, but have the care she needed.
After a few failed attempts to get care into place we turned to Radfield Home Care...
After my grandma's recent hospital stay our family decided that it was time to get her some assistance in her home so that she could continue to live as independently as she wanted to, but have the care she needed. After a few failed attempts to get care into place we turned to Radfield Home Care and they were able to set something up which enabled my grandma to get out of the hospital and home extremely quickly. They have been an amazing help towards my grandma's independence and also eased my parents' concerns. My parents were recently away on a much needed holiday and the team went above and beyond to make sure my grandma was taken care of so that everyone involved could feel happy.
Couldn't recommend them enough.
↩Reply from Ed Gill, Director at Radfield Home Care York & Rural
Thank you for your wonderful review. It is an absolute pleasure looking after your grandma, and it is so good to hear our Care Professionals have helped improve her independence and ease your family's concerns. We look forward to continuing to support your grandma. Thank you.
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Review from L J (Wife of Client) published on 17 March 2022 Submitted via Website•
Overall Experience
Radfield Home Care responded quickly to my request for care in our home for my husband, who suffers from Parkinson’s and Dementia. The Director and Care Manager took a professional attitude towards my enquiry. The carers have been respectful of our home and me, always keen to help as I wished....
Radfield Home Care responded quickly to my request for care in our home for my husband, who suffers from Parkinson’s and Dementia. The Director and Care Manager took a professional attitude towards my enquiry. The carers have been respectful of our home and me, always keen to help as I wished. Timekeeping has been exceptional. I would be contacted about any delays - there has been only one and that was only a delay of minutes. I think the ethos of the company comes from the caring attitude of management
↩Reply from Ed Gill, Director at Radfield Home Care York & Rural
Thank you for your kind review and for trusting Radfield to provide support for your husband at a difficult time for your family.
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Review from Amanda A (Daughter-in-law of Client) published on 17 March 2022 Submitted via Website•
Overall Experience
We have recently started having carers to help us care for a dementia sufferer. We have been very pleased with the standard of carers, they arrive at the arranged time and are very efficient and friendly. The organisation of the agency is very good and well managed. We would highly recommend them.
We have recently started having carers to help us care for a dementia sufferer. We have been very pleased with the standard of carers, they arrive at the arranged time and are very efficient and friendly. The organisation of the agency is very good and well managed. We would highly recommend them.
↩Reply from Ed Gill, Director at Radfield Home Care York & Rural
Thank you for your kind review. I am really glad to hear you are so pleased with the support provided. On behalf of myself and the whole team, thank you for choosing Radfield to support your loved one at a difficult time.
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Review from Tish B (Daughter-in-law of Client) published on 10 February 2022 Submitted via Website•
Overall Experience
Radfield York saved our “bacon”. We required further care, and Radfield are very professional, listen to our needs, suggested the right team for appropriate care for Parkinson’s with Lewey body dementia. The team are very patient, empathetic, and attentive.
Radfield have been very flexible and...
Radfield York saved our “bacon”. We required further care, and Radfield are very professional, listen to our needs, suggested the right team for appropriate care for Parkinson’s with Lewey body dementia. The team are very patient, empathetic, and attentive.
Radfield have been very flexible and supportive of our needs. We would have really been stuck without their support.
↩Reply from Ed Gill, Director at Radfield Home Care York & Rural
Thank you for your kind feedback. It is a pleasure providing support for your mother-in-law and I am glad to hear we are supporting you with your needs. I will ensure we share this feedback with the whole team.
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Review from S E (Daughter of Client) published on 9 December 2021 Submitted via Website•
Overall Experience
My mother suffers with Dementia. She has difficulty knowing what time of day it is, remembering things within the same sentence, gets confused, and hallucinates. She also suffers from Anosognosia (unaware of her own mental health condition) which makes her very difficult to care for.
I contacted...
My mother suffers with Dementia. She has difficulty knowing what time of day it is, remembering things within the same sentence, gets confused, and hallucinates. She also suffers from Anosognosia (unaware of her own mental health condition) which makes her very difficult to care for. I contacted Radfield and organised help twice a week for my mother and also my father who struggles with looking after her. It has been a godsend, which has taken a weight off my shoulders, gives my father a well earned break and my mother has formed a genuine bond with her carer who takes her shopping, out for coffee and cake, and helps with preparing food. I know that the future is uncertain and these care visits will increase but I am very grateful that I have found Radfield, the Owner, and the Manager and feel confident that my parents will be cared for, in their home, for as long as is necessary which is very much my parent's wishes.
I can highly recommend Radfield Home Care York, Thirsk, and Rydale.
↩Reply from Ed Gill, Director at Radfield Home Care York & Rural
Thank you for your wonderful feedback. It is a real pleasure supporting your mother and father and it is excellent to hear it is helping take the weight off your shoulders. I will make sure the rest of the team receives this feedback.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 April 2023
Overall Outstanding
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (2)
News
24 Jan 2025
Radfield Home Care York, Thirsk & Ryedale is pleased to announce a £1,000 Winter Energy Support Initiative to help its most vulnerable clients stay warm during the ongoing cold snap....
24 Jan 2025
On 15th November, Radfield Home Care York, Thirsk & Ryedale proudly launched its first Day Centre session, offering older people an inviting and supportive environment to connect, engage in activities,...
There are no accreditations posted yet for Radfield Home Care York & Rural.
Meet the Team (4)
Marco PolledriJob Title Owner & DirectorJoined 2023
With over 35 years of business experience across various industries, including Hospitality, Construction, and Property Management, Marco brings a...
With over 35 years of business experience across various industries, including Hospitality, Construction, and Property Management, Marco brings a wealth of knowledge and leadership to his role. Having previously also worked within the NHS finance function, he is passionate about ensuring the highest standards of care. Marco’s goal is to inspire and empower the team to deliver outstanding support to clients and the wider community.
An interesting fact about Marco is that he was the lead singer in an award-winning rock band in 1977, with their hit song ‘Fancy Pants!’ He now enjoys the company of his six-year-old King Charles Cavalier Spaniel, Ruby.
“It’s all about working together to make a positive difference in people’s lives every single day. I believe that by nurturing a strong, committed team, we can continue to provide outstanding care that truly enriches the lives of our clients and their families.”
Jess ReedJob Title Operations ManagerJoined 2021
Jess has dedicated 13 years to the care sector, beginning her journey as a volunteer in a care home and progressing through various roles, including...
Jess has dedicated 13 years to the care sector, beginning her journey as a volunteer in a care home and progressing through various roles, including Care Assistant, Senior Care Assistant, Deputy Manager, and Registered Care Manager. With a Level 7 Diploma in Healthcare Management and train-the-trainer qualifications, Jess oversees the care operations to ensure clients receive the highest standards of support while maintaining CQC compliance.
Outside of work, Jess enjoys spending time with her two-year-old son and her four-year-old cocker spaniel, Poppy.
“I am passionate about ensuring our clients receive the very best care, and that every Care Professional feels valued and supported. I truly believe that by fostering a positive and caring environment within our team, we can achieve the highest standards and make a meaningful impact in people’s lives.”
Zoe BrowneJob Title Client Services CoordinatorJoined 2023
Zoe has accumulated over 12 years of experience in the care industry and has a diverse career history, from supporting young children with complex...
Zoe has accumulated over 12 years of experience in the care industry and has a diverse career history, from supporting young children with complex health needs to working as an Optical Advisor. She holds a range of qualifications, including a Society, Health and Development Diploma, a Criminology with Law Degree, and is currently completing an NVQ5 in Leadership and Management for Adult Care. Zoe is the first point of contact for new clients, helping to create personalised care plans to support their needs.
In her spare time, she enjoys running a converted Horse Box Bar with her husband and spending time with her two dogs, Harry the German Shepherd and Olive the Cocker Spaniel.
“Meeting new clients and helping them feel confident in our support is the most rewarding part of my job. I enjoy taking the time to really understand each client’s unique needs and ensuring our Care Professionals have everything they need to deliver person-centred, compassionate care.”
Sophie HarrisonJob Title Care CoordinatorJoined 2023
Sophie has been working in the care sector for around three years, starting her career while studying for her Level 3 Health & Social Care...
Sophie has been working in the care sector for around three years, starting her career while studying for her Level 3 Health & Social Care qualification at college. Day-to-day, Sophie is responsible for creating rotas, managing annual leave and ensuring all care calls are allocated efficiently.
Sophie’s dream travel destination is Australia, where she hopes to experience the beautiful beaches and fascinating wildlife. She also shares her home with Millie, her nine-year-old dog.
“I love making sure everything runs smoothly so that our clients receive consistent, high-quality care. It’s so rewarding to know that the work I do behind the scenes plays an essential role in supporting our Care Professionals and ultimately making a positive difference in our clients’ lives.”
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