Radfield Home Care York & Rural

Jess has dedicated 13 years to the care sector, beginning her journey as a volunteer in a care home and progressing through various roles, including Care Assistant, Senior Care Assistant, Deputy Manager, and Registered Care Manager. With a Level 7 Diploma in Healthcare Management and train-the-trainer qualifications, Jess oversees the care operations to ensure clients receive the highest standards of support while maintaining CQC compliance.

Outside of work, Jess enjoys spending time with her two-year-old son and her four-year-old cocker spaniel, Poppy.

“I am passionate about ensuring our clients receive the very best care, and that every Care Professional feels valued and supported. I truly believe that by fostering a positive and caring environment within our team, we can achieve the highest standards and make a meaningful impact in people’s lives.”

With over 35 years of business experience across various industries, including Hospitality, Construction, and Property Management, Marco brings a wealth of knowledge and leadership to his role. Having previously also worked within the NHS finance function, he is passionate about ensuring the highest standards of care. Marco’s goal is to inspire and empower the team to deliver outstanding support to clients and the wider community.

An interesting fact about Marco is that he was the lead singer in an award-winning rock band in 1977, with their hit song ‘Fancy Pants!’ He now enjoys the company of his six-year-old King Charles Cavalier Spaniel, Ruby.

“It’s all about working together to make a positive difference in people’s lives every single day. I believe that by nurturing a strong, committed team, we can continue to provide outstanding care that truly enriches the lives of our clients and their families.”

With eight years of experience in care, Faith transitioned from a retail background into the care sector and has worked in both home care and care homes. Over the years, she has developed a wealth of experience and now supports Care Professionals in the community, helps coordinate Radfield’s team of Field Care Supervisors, and assists with compliance, quality and assurance.

Faith holds an NVQ Level 3 qualification and enjoys caring for her nine-year-old cocker spaniel, Flake, who loves treats and cuddles.

“Providing support to our Care Professionals helps us deliver exceptional care to our clients, and I take pride in being part of that journey. Seeing the positive impact we make in our clients’ daily lives motivates me every day, and I’m grateful to be part of such a dedicated and compassionate team.”

Sophie has been working in the care sector for around three years, starting her career while studying for her Level 3 Health & Social Care qualification at college. Day-to-day, Sophie is responsible for creating rotas, managing annual leave and ensuring all care calls are allocated efficiently.

Sophie’s dream travel destination is Australia, where she hopes to experience the beautiful beaches and fascinating wildlife. She also shares her home with Millie, her nine-year-old dog.

“I love making sure everything runs smoothly so that our clients receive consistent, high-quality care. It’s so rewarding to know that the work I do behind the scenes plays an essential role in supporting our Care Professionals and ultimately making a positive difference in our clients’ lives.”

Zoe has accumulated over 12 years of experience in the care industry and has a diverse career history, from supporting young children with complex health needs to working as an Optical Advisor. She holds a range of qualifications, including a Society, Health and Development Diploma, a Criminology with Law Degree, and is currently completing an NVQ5 in Leadership and Management for Adult Care. Zoe is the first point of contact for new clients, helping to create personalised care plans to support their needs.

In her spare time, she enjoys running a converted Horse Box Bar with her husband and spending time with her two dogs, Harry the German Shepherd and Olive the Cocker Spaniel.

“Meeting new clients and helping them feel confident in our support is the most rewarding part of my job. I enjoy taking the time to really understand each client’s unique needs and ensuring our Care Professionals have everything they need to deliver person-centred, compassionate care.”