Citywide Care Agency Ltd

Suite 204, 2nd Floor, Holdsworth House, 65-73 Staines Road, Hounslow TW3 3JB
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8.0 1 Review
  • Citywide Care Agency Ltd, Hounslow
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Care Provided by Citywide Care Agency Ltd

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism

Good to Know

Group/Owner

Person in Charge

  • Ali Sharmake (Manager)
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Citywide Care Agency Ltd Reviews (1)

8.0

Citywide Care Agency Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Citywide Care Agency Ltd has 1 review.

Overall Experience
  • 1
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Date Published
  • 1
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Reviewer Connection to Citywide Care Agency Ltd
  • 1
Total of 1, showing 1-1
Review from Kieran B (Brother of Client) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been receiving excellent care from Citywide for the last few years whilst I live in Australia. Ali and his team, especially Naima, look after him brilliantly, and keep me informed too.
Naima in particular is key to his continued quality of life, going above and beyond her duties, really
caring for him and his welfare. My brother would be in a much poorer position without Citywide .
I'd give them 6 or 7 stars if I could!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Citywide Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Citywide Care Agency Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Citywide Care Agency Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Citywide Care Agency Ltd

What Type of Services does Citywide Care Agency Ltd offer?

Citywide Care Agency Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Citywide Care Agency Ltd to verify any information. View our terms and conditions. Citywide Care Agency Ltd has an Basic Service - more info.