BeHappy@Home

With thanks

Xx

Thank you.

BeHappy@Home is amazing, all of the carers are friendly and professional and set my mind at ease. Every carer I have had is very caring, this is what a care agency is supposed to be and BeHappy@Home is the best.

Treated as an equal never have I felt spoken down to or judged. Amazing communication and staff that I have are brilliant, kind and compassionate. Always happy to help with tasks or being company and talking about all sorts which currently really helps due to my mental health. Extremely flexible when they arrive i.e we discussed doing washing up but when they come and I'm low or not able to face things they will sit and talk with me instead, which really does help that your staff can be flexible like that, and don't judge or treat you any different.

All in all, a great company. We are thinking of increasing the visits to four times a week!

I became disabled in April 2023 due to several falls that damaged my spine and my head. I have severe Neuropathy as a result of the falls. After leaving the hospital on the 30th of April this year with a care package, I was handed over to Happy Healing Hut at the beginning of July and I have been amazed at the care I have received. The courtesy and care by all the carers and staff are exceptional. Well done all for making my life worth living again.

I love the personalisation they give me around my care and the emotional support. They do seem to do their best as an organisation to view the person as a whole, with well-being being an important outcome of their work.

BeHappy@Home has been providing care for my father for over 12 months now. My father's health has slowly deteriorated (as expected he is 91yrs!) and the care has been invaluable. The service for us has expanded along with our father's increased needs. We now have 4 visits per day and they have never once let us down. The high standards set at the outset have not wavered. The care and attention shown to my father are delivered with genuine affection, he absolutely adores each and every one of his carers. They will quickly communicate any issue to both myself and my sister and if needed will assist us to help solve the issue. A particular member of staff at BeHappy@Home has provided support to not just my father but to us as a family. I have been overwhelmed by her generosity of time, patience and support. I really don't know how we would have managed without them!

The app that allowed us to see notes were really helpful when it worked but there were some initial set-up issues and systems delays in the info being uploaded. However, we were always able to contact carers by email or text and they always called us if there were any concerns. Most of all, the team showed real care and understanding of what my mum and also we were going through and genuinely offered their personal attention and kindness. They’re great people with big hearts and endless patience!

I feel blessed to have received their support whilst my husband who is my main carer recently underwent major surgery. You hear such awful stories about carers being late or not turning up at all that I was apprehensive. However, this was completely unfounded as not only did my carer arrive on time every morning but committed to coming seven days a week. The care and attention to detail have been amazing and I wouldn't hesitate to recommend their services.

Thank you.

The home carer provided by the company is absolutely perfect, she goes above and beyond her remit to ensure my wife is comfortable and happy. She even does my wife’s nails which haven’t looked so good for years and put a big smile on her face. Much appreciated.