Care Legacy Lancaster

20 Main Street, High Bentham, Lancaster LA2 7HL
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Top 20 award
10 21 Reviews
  • Care Legacy Lancaster, Lancaster
Care Legacy is a family run business with offices in Northallerton & Bentham specialising in home care services in the North Yorkshire and Cumbria area. They offer a range of care services depending on the needs of the service user. This includes respite care to give carers a short break from their responsibilities, domiciliary care to support people to continue living in their own homes independently and safely, night care and live-in care for clients who need more enhanced services.

The team are experienced, friendly and professional and understand the importance of high quality care that enhances the lives of services users as well as maintaining it. They aim to build strong relationships with service users, building trust and helping them to feel as comfortable as possible.

All team members are given support throughout their employment with Care Legacy. The management team understand that to deliver the best care, care professionals also need to take care of themselves. They work hard to facilitate a healthy work-life balance, meaning that the team are able to give their best to all clients.

The team take the time to get to know individuals so they can create care plans that are completely bespoke to the individual service user. Plans are flexible and will be reviewed on a regular basis, making sure care provision is always relevant, reliable and considerate of individual requests.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31
  • Weekly Live-in Care Fees: from £1300

Please call to discuss fees as this can vary depending on criteria.
Dependent on the services provided.

These prices are only a guideline, please contact Care Legacy Lancaster to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • James Hartley (Registered Manager)

Care Legacy Lancaster Reviews (21)

Total of 21, showing 21-21
10

Care Legacy Lancaster has a Review Score of 10 (9.974) out of 10, based on 13 reviews in the last 2 years. Over all time Care Legacy Lancaster has 21 reviews.

Overall Experience

  • 20
  • 1
  • 0
  • 0
  • 0

Date Published

21
6
6
13
8

Review from Amy T (Granddaughter of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Legacy were fantastic at providing support and care for my grandfather before his passing this year.
They ensured the same carers were around him so he could build relationships with them and offered my grandmother a high level of support.
Can’t recommend them high enough, the whole team were
amazing.

Reply from Debra Choolun, Registered Manager at Care Legacy Lancaster

Thank you for such a lovely review Amy.
It was a great pleasure.
We wish you and all of your family all the very best for the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Care Legacy Lancaster is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.974 for Care Legacy Lancaster is calculated as follows: ( (75 Excellents x 5) + (2 Goods x 4) ) ÷ 77 Ratings = 4.974

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Legacy Lancaster is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (3)

Debbie

Debbie Choolun

Job Title: Registered Manager & Director

Joined: 2005

Sister to James, 12 years experience domiciliary and residential care with a strong focus on quality and compliance.

James

James Hartley

Job Title: Registered Manager & Director

Joined: 2015

Brother to Mrs Debbie Choolun, Over 11 years in care, carried such titles as Registered Manager, and Regional Manager. With a strong focus on Training and development of the team.

Matthew

Matthew Hartley

Job Title: Director

Joined: 2005

Husband to James Hartley - Over 17 years in care most recently known title - Registered Manager with a strong focus on business development & complex care

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Legacy Lancaster to verify any information. View our terms and conditions. Care Legacy Lancaster has an Enhanced Service - more info.