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Walfinch Chiswick, Hammersmith & Kensington

Britannia House, 1-11 Glenthorne Road, London W6 0LH
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Walfinch Chiswick, Hammersmith & Kensington logo
Walfinch is a very reliable and efficient care agency.Jane N(Daughter of Client/Service User)
Walfinch Chiswick, Hammersmith & Kensington, London
He is very kind and looks after my husband in a positive and encouraging wayJanet M(Wife of Client/Service User)
Walfinch Chiswick, Hammersmith & Kensington, London
Walfinch Chiswick, Hammersmith & Kensington, London

Walfinch Chiswick, Hammersmith & Kensington serves West and Central London providing bespoke care that focuses on exceptional quality, compassion and trust.

Rated 'OUTSTANDING' by the CQC (May 2025) and led by a team of accomplished CQC Registered Care Managers with many years of experience in various fields including dementia, Parkinson's, cancer care and palliative care, Walfinch Chiswick, Hammersmith & Kensington value their brilliant team of Care Assistants. They believe that care...  

Care Provided by Walfinch Chiswick, Hammersmith & Kensington

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £39 - £42
  • Weekly Live-in Care Fees: £1,850 - £2,100
We do not charge VAT, nor travel or PPE.
Our care is bespoke for each client and our prices reflect the individual requirements of our clients.
Couple's care and Live-in care rates are based on individual needs - Low/Medium/High.
Please contact us for a consultation where we can discuss your specific requirements.

Assessments are all free and without obligation - call our friendly staff for more information.

The price(s) shown are provided by the agency. Contact Walfinch Chiswick, Hammersmith & Kensington for full pricing details and T&Cs.

Contact Walfinch Chiswick, Hammersmith & Kensington to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Tanya Santos (Managing Director )

Walfinch Chiswick, Hammersmith & Kensington Reviews (23)

9.6

Walfinch Chiswick, Hammersmith & Kensington has a Review Score of 9.6 (9.565) out of 10, based on 8 reviews in the last 2 years. Over all time Walfinch Chiswick, Hammersmith & Kensington has 23 reviews.

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Showing 23 reviews matching selected criteria
Review from David T (Son of Client) published on 8 December 2022 Submitted via Website
Overall Experience

Really pleased with the quality of care that Walfinch have provided. We had never had to arrange care before but they were so supportive right from the start - they made the whole process so much easier to deal with. The ongoing communication and support have been brilliant.

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Thank you so much for your review. We are so pleased that you are happy with our service.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H T (Niece of Client) published on 22 November 2022 Submitted via Postal Card
Overall Experience

The manager and her team are fantastic! The attention to detail and quality of care that they provided for my aunt was everything we could have wished for. To know that my aunt is in safe hands is such a relief and I would recommend Walfinch to anyone.

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Thank you so much for your kind words. It is our pleasure to work with you and we are so grateful for your appreciation.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carol B (Niece of Client) published on 1 November 2022 Submitted via Website
Overall Experience

Great service from Walfinch Chiswick, Hammersmith & Kensington. We were unsure of how to proceed with care for an elderly relative but the team gave us all the information we needed and has been so supportive and reliable. Thank you.

Reply from Tanya Santos, Managing Director at Walfinch Chiswick, Hammersmith & Kensington

Thank you so much for your kind review. It has been our absolute pleasure to work with and support your family.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 October 2024
Overall Outstanding
  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (7)

News
  • Posted: Wednesday 13 Aug 2025How acceptable risks help make us Outstanding By Tanya Santos, Walfinch home care franchisee for Chiswick, Hammersmith and Kensington Our Walfinch home care service was recently rated Outstanding by the...
  • Posted: Wednesday 11 Jun 2025The home care team at Walfinch Chiswick, Hammersmith & Kensington have been rated OUTSTANDING in their first Care Quality Commission (CQC) inspection. This puts Managing Director and owner Tanya Santos...
  • Posted: Wednesday 11 Jun 2025The home care team at Walfinch Chiswick, Hammersmith & Kensington have been rated OUTSTANDING in their first Care Quality Commission (CQC) inspection. This puts Managing Director and owner Tanya Santos...

Awards / Recognitions (6)

Meet the Team (5)

Tanya Santos Job Title: Managing Director Joined: 2021
Tanya Santos

Tanya is a dedicated care professional and leader in the sector. Named in Home Care Insight's "Power List 2022" for her innovative work on a new person-centred care planning system, Tanya is constantly striving for the best for her clients and to improve the care sector as a whole in the process.

Tanya has a natural empathetic quality and ability to communicate and listen to clients to best suit their specific home care needs. Highly organised and thoughtful, Tanya's attention to detail will ensure that the very best standards are constantly met for her clients and her Care Team.

Roxy Visser Job Title: Operations Director Joined: 2021
Roxy Visser

Roxy brings a wealth of experience and expertise to our team. With a very successful career in the care sector, she has held leadership roles with some of the industry’s most respected companies. Roxy oversees all aspects of our operations, ensuring continuous improvement and that our team has the support they need to excel. She is heavily involved with our clients and their families, ensuring they are onboarded and cared for every step of the way.

Roxy’s organised, compassionate, and empathetic nature, combined with her exceptional communication skills, make her an invaluable asset to our team.

In her free time, Roxy is a keen runner and loves to spend time with her husband and their fur baby, Indi.

Magdalena Chmielewska Job Title: Registered Manager Joined: 2021
Magdalena Chmielewska

As well as being a brilliant and experienced manager, Magdalena is a qualified phlebotomist and healthcare trainer.

Magdalena’s attention to detail and passion for care ensure our services run to the very highest standards and are fully compliant with the latest CQC regulations. Magdalena is on hand to provide our care staff with all the support that they need. She can educate clients and families on care and support needs and liaises effectively with medical professionals.

Zarina Khan Job Title: Care Manager Joined: 2024
Zarina Khan

Zarina is a dedicated professional with extensive experience in the social and health care sector. Over the years, she has developed a deep understanding of the diverse needs of individuals, ranging from mobility challenges to cognitive issues. Her work with various care organisations and the NHS has equipped her with the skills to provide compassionate, tailored support.

A long-time resident of West London, Zarina is deeply connected to her community. She is passionate about giving back, whether through volunteering at local organisations or providing one-on-one assistance. Her commitment to making a positive impact is unwavering.

In her free time, Zarina enjoys reading and writing stories. Her creative pursuits offer a balance to her professional life, enriching her overall wellbeing.

Nicole Jacobs Job Title: Operations Administrator Joined: 2022
Nicole Jacobs
Nicole is our dynamic all-rounder, excelling in coordinating recruitment,

onboarding new staff, and managing daily office operations.

With a background in hospitality and a passion for working with people,
Nicole brings a unique blend of experience and drive to Walfinch Chiswick,
Hammersmith and Kensington. Her diverse skills include writing articles for

digital marketing, assisting with recruitment, and compliance audits.

Nicole’s dedication to her work is matched by her commitment to personal
growth, having explored fields like Civil Engineering, Architecture, and

Psychology.

Outside of work, Nicole enjoys spending quality time with her children
through outdoor activities and expressing her creativity through painting

and sketching.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Chiswick, Hammersmith & Kensington to verify any information. View our terms and conditions. Walfinch Chiswick, Hammersmith & Kensington has an Enhanced Service - more info.