Acre Care Homecare

25 Queensway, Bognor Regis PO21 1QN
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9.8 40 Reviews
  • Acre Care Homecare, Bognor Regis
Acre Care Homecare have almost 20 years' experience of delivering home care services centred around respect, dignity and kindness. This is achieved through a dedicated and experienced team, attentive care to each and every client and a passion for providing high quality home care that allows individuals to continue living in the comfort of their own homes.

Before any care provision, the team will arrange an assessment to learn more about the individual's needs and preferences. They then develop a bespoke care plan in collaboration with the individual, their loved ones and other professionals, which works to meet current needs and offers flexibility over time, understanding that needs may change.

The team are able to offer a wide range of home care services including sit in services, dementia care, end of life care and personal care across the south coast of England.

If you are looking for reliable care services from a team focused on helping clients to live a happy life, please contact the team to find out more.
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Care Provided by Acre Care Homecare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29 – £31
  • Weekly Live-in Care Fees: £1950 – £2100

Fees vary based on specific requirements. Please enquire for more information.

These prices are only a guideline, please contact Acre Care Homecare to find out the exact price for your requirements.

Contact Acre Care Homecare to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Acre Care Homecare to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Monika Gzara (Manager)

Acre Care Homecare Reviews (40)

9.8

Acre Care Homecare has a Review Score of 9.8 (9.847) out of 10, based on 17 reviews in the last 2 years.
Over all time Acre Care Homecare has 40 reviews.

Overall Experience
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Date Published
  • 40
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Reviewer Connection to Acre Care Homecare
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Total of 40, showing 1-20
Review from Emma M (Daughter of Client) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Acre Care are absolutely amazing. I couldn't ask for better carers for my mum. I trust mums carers implicitly. Mums loves them and they love her. Mum looks forward to seeing her carers every day. We can't thank acre care enough for looking after our mum.
Reply from Monika Gzara, TBC at Acre Care HomecareThank you very much for your kind words Emma, we really appreciate it.
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Review from Lisa W (Daughter of Client) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acre care provide fantastic care for my elderly mother- all of her care suits her needs and requirements- she is treated with dignity, immense care and kindness- acre care carers go above and beyond for my mum whether it be medical or personal needs- I completely trust all the carers and feel that they
deserve such recognition for an exceptional service they provide- also they support myself immensely especially as I have MH issues - I know that I am never on my own with acre care x
Reply from Monika Gzara, TBC at Acre Care HomecareDear Lisa, thank you very much for your kind words.
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Review from Karen C (Friend of Client) published on 18 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank Acre Care in Bognor Regis enough for the service they have provided over the last 6 months to a 92 year old dear friend of ours. Everyone involved has been kind, professional and knowledgeable, from the management staff in the office to to the home carers. They have been most accommodating
of any changes we required to the level of care and promptly provided what we required. They have given myself and my husband peace of mind and supported us every step of the way, we couldn't have coped without them. I wholeheartedly recommend Acre Care to everyone.
Reply from Monika Gzara, TBC at Acre Care HomecareDear Karen, thank you for taking the time and for your kind words.
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Review from T N (Daughter of Client) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the last 15-16 months Monika and her team at Acre care have been looking after my my mother. They have been outstanding and the care they provide for my mother is none short of amazing. They not only support my mother but they also make sure I'm ok aswell. They have become family to us. With out
their support I'm not sure how I would of coped. Me and my sister are forever grateful for everything they do, and I personally can't thank them enough. The carers are always on time, dressed professionally, well polite and mannered. And if they are running late, both myself and my sister are kept updated. The communication with the office staff is fantastic, no matter what they are always at the end of the phone to help us if we need it. And for that I'm an truly grateful.
Reply from Katie Kefford, Commercial and Regulatory lead at Acre Care HomecareThank you for such a heartfelt and generous review. It's truly wonderful to hear how much the team have meant to you, your sister, and your mother over the past 15-16 months. Knowing that their care has brought comfort, consistency, and genuine companionship - and that they've supported you as much as your mum - means a great deal to us.

Your kind words about their professionalism, punctuality, communication, and the warmth they bring into your home will mean so much to everyone involved. We're deeply grateful for the trust you've placed in us and honored to have become a part of your family's journey.

If there's ever anything more you'd like us to know, we're always here to listen.
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Review from Wilf B (Power of Attorney of Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Acre Care team from top to bottom have been extremely efficient ; caring and attentive. Nothing has been too much trouble for them and we have been highly delighted with the service. We highly recommend them to anyone needing this type of service. Long may it continue. 12 out of 10.
Reply from Monika Gzara, TBC at Acre Care HomecareThank you for your kind words, Wilf, it means a lot.
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Review from Lisa A (Daughter of Client) published on 8 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acre care have been looking after my mum for nearly two years and the agency and the girls have been outstanding and have been a massive support for me and my sister, nothing is ever too much hassle or bother. My mum looks forward to the girls coming in often with a boogie, always a chat and a smile
on their face.
Reply from Katie Kefford, Commercial and Regulatory lead at Acre Care HomecareThank you for sharing such a heartfelt review. It's wonderful to hear that your mum has felt so supported and uplifted over the past two years, and that the team has been a real source of reassurance for you and your sister. Knowing she looks forward to the carers' visits - complete with chats, smiles, and even a little boogie - is exactly the kind of warmth and connection we hope to bring to every home. Your kind words mean a great deal to everyone involved in her care.
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Review from Rosalind M (Daughter of Client) published on 6 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
A small company that knows their clients and wider family. Cheerful and friendly. Easy to contact. Able to make changes to the care package as needed. Provides continuity of care and reassurance for family members
Reply from Katie Kefford, Commercial and Regulatory lead at Acre Care HomecareThank you for such a thoughtful review. We're really pleased to hear that our team's friendliness, flexibility, and continuity of care have made a positive difference for you and your family. Building strong relationships and being easy to reach are things we truly value, so your feedback means a great deal to us.

If there's ever anything more you'd like us to know about your experience, we're always happy to hear it!
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Review from M P (Daughter of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is 97yrs old and fiercely independent. After a fall & hip replacement I insisted she had a daily visit from a carer and AcreCare manager gently convinced her of the importance. The girls who came each day were efficient but most of all so caring and friendly, they got mum to actually look
forward to the visit. After three months mums mobility improved sufficiently for her to re-assert her independence no doubt due to the help and support of the care team.
Reply from Monika Gzara, TBC at Acre Care HomecareThank you for your feedback, we really appreciate it.
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Review from Julian J (Son of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We initially chose Acre Care Provider as they are local and good value for money. We have been impressed by their professionalism in all matters. Although fortunately mum does not need much hands-on care at this stage, we are delighted that her Care Provider arrives every day and carries out reassuring
checks as we do not live locally. Our thanks to all your staff.
Reply from Monika Gzara, TBC at Acre Care HomecareThank you for your feedback, we really appreciate it. Kind regards
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Review from Garry K (Son of Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm really not sure how much praise would be too much praise.
The care team are second to none.
Not only because of the care they give my mum but also for how stress free it has left me regarding my mums care and wellbeing.
Initially I was apprehensive about strangers going into my mum and assisting
her but that soon melted away when I saw how competent and caring the manager and her amazing care team are.
It's not only about the amazing care they are there to do, its the things that are done that are above and beyond the remit of the care package but ultimately it's that my mum has a rapore with the ladies and feels safe and secure, you really can't ask for more than that.
So thank you acre care most sincerely.
Gk.
Reply from Monika Gzara, TBC at Acre Care HomecareThank you for your feedback, much appreciate it.
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Review from Martin H (Client) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Most Appreciated was the fact that the carer came at a regular time each week so that we could plan the day around the visit, including mealtimes. Also, the fact that we had a regular carer which meant they became familiar with the household and did not have to be shown what to do each time.
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Review from John P (Husband of Client) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acre Care Homecare: Staff and carers all do an excellent job for my wife. The daily visits, trips and respite care are working well. Some carers exceed with use and knowledge, especially contact and talking before jumping to physical action. I feel at times an on the job supervisor should pay a visit
to check certain young and older carers how they approach a patient on entering! (continuation training) Dementia illness is causing so much concern now. This is a problem for all involved with this. All staff have to be observed and appropriate action taken by all concerned. Thank you all for what you do.
Reply from Callie Mason, Marketing Manager at Acre Care HomecareThank you for taking the time to write a review. We will be sure to pass on your helpful feedback. Kind regards.
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Review from P W (Client) assisted by family/friend published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service - Could not ask for more.
Carers are always aware of my disabilities and respond accordingly.
Reply from Callie Mason, Marketing Manager at Acre Care HomecareThank you for taking the time to leave a review, we appreciate your kind words.
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Review from S W (Client) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I joined Acre Care in May this year and have never looked back, the staff at the Bognor Regis office are a superb team, they work well together and are supervised by a good manager.
We have never had a reason to complain about our care and would say all the carers look after their clients
in a professional manner.
Reply from Callie Mason, Marketing Manager at Acre Care HomecareThank you for your kind words, we are always delighted to hear that our clients are pleased with the service we provide. Kind regards.
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Review from Suzanne A (Daughter of Client) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been involved with Acre Care since October 2023. The care my mother has received has been amazing - the team of carers are a complete credit to the agency - their kindness, care and compassion enabled my mother to stay living in her own home for the longest possible time.
The admin team are
wonderful and only ever a call or text away. They worked with us and a complex timetable of our own to deliver a fantastic stress-free service. A team of angels.
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Review from Jacky D (Daughter of Client) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you Acre Care for looking after our mum the past months, the care provided was exceptional maintaining dignity and professionalism at all times. The carers are warm and friendly showing respect and warmth and comfort whilst in Mum's home. Mum always enjoyed the company of them.
Thank you to two
members of staff in particular for organising the rotas and the constant changes towards the end. Well done to all highly recommended.
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Review from P H (Client) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I/we are so glad and lucky to have Acre Care = carers = all of them that come to us are so helpful and bring happiness into our home. We look forward to their lovely visit and care each day = thank you all for the care = you all do a wonderful job making sure that we are both okay.
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Review from J P (Daughter of Client) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic, thoughtful and caring staff. My father was very nervous about having carers at all but once he met the caring team from Acre and they helped him shower, helped him dress and anything else he needed he really appreciated them.
They made him feel comfortable and alleviated his fears.
They
were also there during a situation when we needed them and one particular member of staff handled it magnificently. I would highly recommend this home care provider.
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Review from Celia E (Wife of Client) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were so lucky to have you as my late husband's carers.
Friendly, helpful, caring you were all just brilliant!
Thank you from the bottom of my heart for your care of my late husband.
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Review from G R (Son of Client) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, always cheerful and polite no problems at all, always tell me if Mum has something wrong with her. Mum gets on well with all the carers and they like her a lot. Very good service all around.
Reply from Callie Mason, Marketing Manager at Acre Care HomecareThanks for taking the time to provide feedback. We are very pleased to hear you are happy with our service.
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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Acre Care Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.922 for Acre Care Homecare is calculated as follows: ( (94 Excellents x 5) + (8 Goods x 4) ) ÷ 102 Ratings = 4.922
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Acre Care Homecare is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (1)

Monika

Monika Gzara

Job Title: Registered Manager Joined: 2016

In my role as a Registered Manager, I understand the importance of delivering exceptional care and also recognise the significance of community integration. I pride myself on my friendly demeanour and passion for making a positive impact. I am committed to creating a nurturing environment where individuals can thrive, supported by a strong sense of belonging and genuine care.

Frequently Asked Questions about Acre Care Homecare

How many Carers does Acre Care Homecare employ?

Acre Care Homecare employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Acre Care Homecare to verify any information. View our terms and conditions. Acre Care Homecare has an Enhanced Service - more info.