Alcedo Care Central and East Lancashire

Hear a lot of nightmare stories coming from care homes and saw this for my grandparents but happy that it's not the case this time round.

Outstanding service from the staff at Alcedo Care would definitely recommend it to families, such polite staff here at Alcedo Care so much support from the team, the atmosphere is so friendly, always professional.

This company are truly the best. I've never had such a caring company for my sister. We have had a few different companies over the past two years and Alcedo Care are by far the best one we have come across. My sister has complex care needs so for us it is very important to have the right care for her. She is cared for by such kind, warm and well-trained staff that really do make a difference to her life not just clinically but emotionally. She feels happy with her carers and I've not seen her laugh so much in a long time. We are forever grateful. I must add this also, always on time, wearing a uniform and correct PPE, they understand the importance of safety as well as care. Excellent service!

My nan recently started with this company. They were so professional from the assessment to the care she is receiving. I don't have to worry as much now as I know they are a phone call away. The carer went above and beyond making an extra fuss on my nan's birthday which we all appreciated, thank you.

I have found Alcedo Care staff very good and helpful in every way and they all get on and have a joke with my husband. He loves that, it cheers him up. Thank you.

The regular carers that know my mother's needs are excellent and thankfully I see them most of the time.

I have been with Alcedo Care Preston for over 2 years. The carers are brilliant, caring and very professional, nothing is to much trouble for them. My regular carers are like family and I could not live with out them. I have been with other companies in the past and I can say Alcedo are one of the best out there. I would recommend them.

Alcedo Care is a very good care agency. The staff are very professional at all times. Always neat and tidy and wearing PPE. They are always efficient and sensitive to my needs. The office staff always answer any queries I may have quickly.

Alcedo Care are good, friendly staff. Carers always presented nicely. I look forward to my visits. The office staff are very helpful and will change things to suit my needs when possible. I would recommend Alcedo Care.

Absolutely nothing but trouble, constantly turning up three and a half hours late. Rudeness and abuse from two carers. One was swearing do you want to eat mouldy bread. When I have complained they cancelled my contract but it was meant to be in writing but I got it by telephone. I contacted the Area Manager on the 28th of April and she hasn't bothered dealing with it. The Manager at Preston has a lot to learn. The way you treat your staff is outrageous. No one will answer my complaints since early April they promised they wouldn't leave me without care. The best bit is the price you charged. I rang up a few times angry but that was down to my mental health issues and behaviour problems which I have been diagnosed with and I have emphysema. All this company thinks of is making a profit. But 95 per cent of carers I give 100 per cent great. Job is managed poorly.

It would be nice if management would stick to times as agreed, not what suits them. Whenever you ring up to complain about times agreed they say, 'yes, yes, yes', then revert back to what suits them. I don't have any problem with the carers, they all do a great job. My only complaint is with management.

My mum used Alcedo after going end of life. The office staff, as well as carers, were fantastic. Would especially like to compliment 3 very special carers - these girls are shining stars, though all the carers were fantastic, assured and kept my mum's care dignified, her comfortable and smiling (even when she was hard work at times), they not only supported my mum but also myself which was greatly appreciated. The office staff and management always only a phone call away if I needed and queries answering. I would highly recommend Alcedo Care Preston and thank the staff.

Whilst needing the service my husband was adamant that he did not want any carers in the house. That was unrealistic and a care package was set up for 4 carers per day. I was concerned (due to his illness) my husband could have been antagonistic towards the carers. However that was far from the situation, the very first carer we encountered was of a high calibre and everyone who followed was also. They are all very friendly, caring, competent, need minimal instructions on their first visit showing initiative with a can-do attitude. I have to say they have all exceeded our expectation of what it would be like having carers in the house and I can see my husband enjoys his one to one with them as they help him with his personal care because they make him feel significant as well as clean and groomed. I would most certainly recommend this care agency based on the very good service we have received.

I was absolutely impressed by the service provided, and how professionally everything was dealt with. From my first contact with the office staff, I felt reassured by the quality of business I was dealing with. The manner was professional, organised and made me feel confident and able to trust them. But most importantly I wanted to call out especially the quality of carers that we saw as part of Alcedo. The care provided to my uncle was outstanding, very thoughtful, compassionate and sympathetic. And of course, the primary concern is always the patient themselves, but sometimes it's more than that. The carers that Aledco sent, and one in particular, were actually a great comfort to me personally as well. For a relative, in a position like mine, having a person so kind, so empathetic and so caring arrive, well, that’s what was needed to lift my own spirits at a very difficult time. Thank you, sincerely.

My Mum who suffers from Dementia receives care. The Carers who attend to her are very professional and take care of all her personal care needs. My Mum was very reluctant to get changed and shower for the carers but now has built up a good rapport with a couple of them and is now more than happy to allow them to assist her. Any issues that may arise are always dealt with immediately by the managers.

Although overall the quality of care is good, there are a lot of staff changes and new staff coming into my home which is ok now and then but it happens regularly. This unsettles me as I need a high level of care. It stresses me out that I don't have continuous care other than from one member of staff who has to do everything, train as well as caring for me.

I had to attend a family funeral and was very reluctant to leave my husband, however, a friend recommended Alcedo. A member of staff came and did an assessment and as it was a short package of care she decided to come herself to give some consistency and assurance - my husband has a stoma and 2 nephrostomy which can leak etc. Everything went extremely well, in fact, my husband is now comfortable to have an assisted shower twice a week. I would not have got him to agree had it not been for this member of staff and the way in which she has supported him.

Alcedo carers have been professional and brilliant with my parents. For almost a year Alcedo carers have cared for both my parents and I’ve been very impressed with their attitude and professionalism. It is a very good company to work with.

Mum has a really lovely, friendly and cheerful group of carers. Alcedo is the third agency we have tried and at last, mum no longer dreads carer days. The team is open to ideas and working closely with the family, which is incredibly reassuring. Any concerns are dealt with quickly and effectively. This is the first agency we've worked with who really do understand dementia and its effects, not just on the person with dementia, but the whole family. We were very wary when we first signed up, after two agencies who claimed to be dementia experts but just didn't deliver. Alcedo are always ready to listen and it really feels as though family and carers are all part of the same team, working towards the same goals.

I and my sister are wanting to express our sincere thanks and gratitude to all the staff at Alcedo who cared for our dad during the last weeks of his life. He was cared for with utmost professionalism, respect and kindness and nothing was too much trouble. It was that level of care and empathy that enabled us all to feel fully supported and cared for and went a long way in helping us all cope with the most difficult of circumstances. Your support was amazing and we are so very thankful for the role you all played in those last few weeks in terms of the care you showed not only to our dad but also to ourselves. We are forever indebted - you really were fantastic xx