New Age Care Ltd provides bespoke Home Care and Live-In services to support people over the age of 18 years old who would like to continue to live in their own homes for as long as possible.
New Age Care have a team of experienced and friendly management and caregivers who are dedicated to provide bespoke outstanding care from hour calls per day to 24 hours per day seven days a...
Care Provided by New Age Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £22.50 - £40.75
- Weekly Live-in Care Fees: £1,365 - £1,960
Every one of our care packages are tailored and unique to the client and their circumstances so our pricing generally varies.
Please call for more information
Contact New Age Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
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NHS (Contracted Provider) -
Good to Know
Owner
- New Age Care Ltd
- Private Owned
Person in charge
- Samantha Jane Whittaker (Director)
New Age Care Reviews (66)
New Age Care has a Review Score of 9.7 (9.653) out of 10, based on 41 reviews in the last 2 years.
Over all time New Age Care has 66 reviews.
The carers are very supportive, friendly and are excellent at looking after my sister. It is refreshing to know she is being well looked after.
Thank you so much for this, it's really kind of you to take the time. We're glad to hear your sister is well looked after and that you have peace of mind. We'll pass your words on to the team.
The carers are excellent and office staff very helpful. My parents love the socials and day trips offered too. So pleased we chose New Age.
Thank you - this is really lovely to read. We're pleased everything has gone smoothly from the start and that your parents are enjoying the day trips and socials too. We'll make sure the team sees this!
A great service and I always know family are in safe caring hands. New Age Care team show great flexibility and are on hand to flex to our needs which can be at short notice and they always do everything to accommodate. The team behind the scenes who plan visits are reliable, super efficient and on the ball! The carer team of ladies that visit are wonderful, calm, wise and upbeat.A brilliant, all round support service.
Thank you so much for taking the time to share this, it really does mean a lot to the whole team. We'll pass your kind words on!
We can't praise the New Age team enough for all the help & support they provide to my dad. It's not only the excellent day to day care he receives it's all the extra activities he's able to get involved in like Sunday lunch club which has been life changing for him. The carers are always polite professional & engaging the whole mentality of New Age Care seems to be very much a 'can do' attitude. We can't thanks you all enough for everything you do for my dad.
Thank you so much for your kind words and for sharing how New Age Care has made a meaningful difference in your dad's life. .Please pass on our deepest gratitude to you and your family for your continued trust and support.
New Age Care looks after my friend very well, she always looks well kept and smart, her meals look nice and appetising, and her carers are polite and engaging.
We appreciate you taking the time to review us and your kind words. I will pass the comments on to our staff. Thank you.
I am very satisfied with all the staff who come to my home. They are very friendly and efficient and leave the kitchen clean and tidy. I always look forward to seeing them.
Thank you for your lovely review and kind comments. We are so pleased you have had a positive experience with New Age Care.
Whilst its early days the support and care for Mum has been fabulous.
The team have been professional, always respond quickly when contacted and the caring side is just excellent. Mum requires calm and gentle which is exactly what she receives.
They are such a dedicated team. I definitely recommend New Age Care.
Thank you so much for your lovely feedback. We are so pleased to hear Mum is happy and receiving the calm and gentle support she needs.
Your kind words truly mean a lot to the whole team. Thank you for your trust and recommendation.
I find the care for my brother is first class, given with respect, friendship and consideration. I am delighted with the activities that are available for him to join and he is very happy with the staff who call.
Thank you so much for your wonderful feedback. We're delighted to hear your brother enjoys our activities - giving our clients joy and companionship is what it's all about. Your kind words mean a lot to the whole team at New Age Care
Jennifer, my mother in law is 84. Wonderful care company Great communication. My mother in law is so much happier, her carers have become friends. Office act quickly when anything needs putting into place. Definitely recommend.
Thank you for your lovely review and kind comments. We are so pleased you have had a positive experience with New Age Care. Your support means a lot to the whole team, and we look forward to continuing to provide the highest standard of care.
I just wanted to state how pleased I am with the care and support my friend has been receiving. From the very beginning, the carers have shown kindness, patience, and genuine compassion, which has made a real difference to their daily life overall. I'm very grateful for the level of care being provided.
We are incredibly grateful for your feedback. Providing safe, respectful, and person-centred care is at the heart of everything we do, and we are so pleased to know this has reflected in your experience with our service. Thank you again for your trust and support.
New Age Care have made my life very comfortable since I had a stroke five years ago. This has involved not only personal services but also being taken out each week, either hopping or to go to events and visiting houses managed by the National Trust. They have enabled me to go on 2 holidays involving cruises aboard and also going to shows and other entertainment. To sum up, they give me a good life at my old age!
Thank you for taking the time to leave us such a wonderful review. It has been an absolute pleasure supporting you. We will make sure your feedback is shared with the team.
I am very grateful for the care and support provided to my aunt. From the beginning, New Age Care have been reliable, professional and genuinely kind, which has made a real difference to her day to day life. They always treat my aunt with dignity and patience taking the time to listen and ensure she feels comfortable and respected. I would happily recommend their services to anyone looking for compassionate and dependable care.
Thank you so much for your lovely review. We truly appreciate your kind words and support. Our team works very hard to provide compassionate, high-quality care, so it means a great deal to hear such positive feedback. We are delighted to know you have been happy with the service provided.
Since 2022, New Age Care have provided live-in care for my mum. Their team is responsive, reliable, and genuinely committed, and the standard of care has been consistently excellent.
They've been especially helpful and understanding as her needs have changed, including during periods of hospital admission and discharge, which made a difficult process much easier.
We chose them for their attention to detail, flexibility, and the consistent support they've given not only to my mum but to our whole family while navigating the UK care system.
Thank you for taking the time to leave us a review. We will pass your feedback over to the relevant team.
I arranged care with this provider. Unfortunately, the service was consistently unreliable and poorly managed.
There was an ongoing pattern of shortened visits, carers leaving early, and in some cases visits not taking place at all. Most concerningly, I was left without care on consecutive days with no notice or communication, despite having essential care needs at the time.
Communication was inconsistent and unclear. I was not always informed of changes, and there was confusion around scheduling. I was also repeatedly offered different carers, resulting in a lack of continuity and no consistent support.
The quality of care was variable. Tasks were sometimes left incomplete or required me to redo them, which caused additional physical strain. There were also instances where practices did not feel safe.
Overall, the service did not meet a reasonable standard of reliability, organisation, or consistency. Based on my experience, I would not recommend this provider.
Thank you for your feedback. We are sorry your experience fell short of expectations and appreciate you raising these concerns.
We take all feedback seriously. Having reviewed our records, we are unable to identify evidence of consecutive missed visits without notice or practices that would...
Brilliant review. Very kind and patient, listens to feedback and nothing too much trouble.
We appreciate you taking the time to review us and your kind words. I will pass the comments on to our staff. Thank you.
The carers are always cheerful when they visit and when they give me personal care they are kind and caring. I like the early start to come to me and the trimmings during the day fit into my needs well. I also like the late time I am put to bed.
Thank you very much for your kind words. We are truly pleased to know that our team has been able to support both you and your husband during the times you've needed it most. Delivering reliable, compassionate care and ensuring peace of mind for families is at the core of everything we do. Your feedback is greatly appreciated and means a lot to us.
As a carer along with New Age Care, I find I can ring and ask for help, whether my husband gets stuck on commode and can't move his legs to get back to his chair, as someone to come with us when he has hospital appointments and stays with us the whole time. This kind of support and help means a lot to me and makes the time I care for my husband along with New Age Care so much easier and I can cope.
Thank you so much for your kind words. We're so pleased to hear that our team has been able to support you and your husband when you need us most. Providing reliable, compassionate care and giving families peace of mind is at the heart of what we do. Your feedback means a great deal to us.
It was a good day when I found New Age.
Thank you so much for this wonderful review! We are truly touched to hear how much of a difference New Age Care has made in your life.
It is our absolute pleasure to support you-whether it's helping out around the house, staying active, or joining you on your exciting cruise adventures! We're...
New Age Care have given mum a purpose in life. She looks forward to the clubs and lunches that they put on regularly so their clients can make new friends and have some company. They provide days out and encourage their clients to choose places where they would like to visit. The care that my mum receives is first class and all the carers are attentive to mum's needs. This company deserves to be recognised for their outstanding work and without doubt I would highly recommend them.
Thank you so much for your wonderful feedback. We're delighted to hear your mum enjoys our clubs, lunches, and days out - giving our clients joy and companionship is what it's all about. Your kind words mean a lot to the whole team at New Age Care.
New Age Care have been consistent, thoughtful, and reliable when it came to helping and looking after the stubborn and independent, friend I sought help for, she now is incredibly thankful and looks forward to the carers visit,. I would highly recommend this company New Age Care, as they really do.. .. .. care.
Thank you so much for your kind words and recommendation. We're truly touched to hear that our team has made a positive difference - it means a lot to know she now looks forward to our visits. At New Age Care, we always aim to provide thoughtful and reliable support while respecting every individual's independence, so your feedback is incredibly rewarding for our carers.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 September 2024- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (4)
- Posted: Tuesday 22 Apr 2025At New Age Care, we are excited to step into the new financial year with a bold new identity. Our rebrand reflects our unwavering commitment to independence, community, and excellence...
- Posted: Thursday 07 Nov 2024We are incredibly proud to share that our very own Shannon has cut off 15 inches of her hair to raise money and awareness for The Little Princess Trust! This...
- Posted: Thursday 07 Nov 2024We believe that feeling good on the inside starts with a little self-care on the outside. Whether it’s a fresh haircut or a relaxing day out to help them feel...
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for New Age Care.
Meet the Team (8)
I want to make the care of clients the number one priority. I will achieve this by working closely with the customer and their family to understand their wishes and needs and providing the best work environment for my staff...
I am originally from a successful family business in Yorkshire. I became involved in care as a result of losing my father to pancreatic cancer and my mother to complications from cancer.
This is how my journey in care began. The reason I decided to start New Age Care was because I didn’t like the ethos in the office of a large care company. I could see a better way to do things.
Joshua Allen is one of Samantha Whittaker’s sons. Josh is currently serving in the British Army and was recently promoted to Lieutenant, Josh has taken a keen interest in the business.
He has plans to take a more active role in the business when he has finished his service.
My name is Nav, and I’ve just started work as the Head of Governance & Quality Assurance at New Age Care. I am really excited about the opportunity of working with great people who are passionate about delivering outstanding care to people in their local community.
A little about me and what I hope to bring to my new role is my previous work experience. I have over 17 years’ experience working in various healthcare environments, ranging from regulatory organisations such as MHRA, where I worked within the enforcement division, to safeguard public health. The CQC, where I worked in the role of an acute inspector and for Healthwatch Hull, as a delivery manager. I have also worked in other roles as a Registered Manager for Secure Care UK, which is a mental health transport service. As a governance manager for the Proudfoot Care Group (residential care homes), and in my previous role as head of governance for Comforting Hands Limited, which is a Domiciliary Care service.
On a personal level, I am a committed Manchester United fan and love travelling the country with my children, visiting all the major theme parks. Well, it’s more like I get dragged to all the theme parks by my kids; I’m no good with heights, so I find myself crying like a big girl on most of the rides. The kids find it funny, so I guess I’m doing my job as dad. When I’m not spending time with the kids, I’m being dragged around by the other half, mostly on shopping trips where I act as a driver. I also use my skills as a baggage handler to good effect and have got really good at fitting different-sized shopping bags into my boot.
Caroline started her career as a support worker, over 25 years ago. She loved the job from the start and knew that it was the type of work she wanted to do. Over the years she has worked with a range of people of all ages and backgrounds, with care and support needs, in various settings.
There have been some situations during her career that she has found challenging, but by overcoming these challenges and helping someone else through a difficult time, she believes this is part of her vocation that she finds particularly rewarding.
Caroline is passionate about supporting others to maintain their independence and achieve their own personal goals in life.
Outside of work, she enjoys socialising with family and friends and trying to meet up with them as much as she can. She loves to read, especially books about psychology, or true stories. She also enjoys going to the theatre, and music concerts and loves to travel. She finds it fascinating to go to new places and learn about other cultures and traditions.
Bio coming soon
I am a dedicated registered manager in the care sector, driven by a commitment to exceptional support. Growing up in America instilled in me a deep appreciation for community and compassion. With years of experience, I lead teams and implement programs promoting client well-being and dignity.
As a registered manager, I oversee operations, ensure compliance, and foster a positive environment. I believe in effective communication and teamwork to deliver high-quality care. My passion is empowering others and continuously improving services to enhance lives in the care sector.
As I look to the future, I remain committed to my mission of enhancing the lives of those we serve and contributing to the ongoing development of the care sector.
Adriana is the passionate and dedicated Branch Manager at New Age Care Northampton. Her journey in the care industry began as a carer, and through hard work and commitment, she progressed to roles as a Field Supervisor and Care Coordinator before stepping into her leadership position. With a deep understanding of the sector and a strong desire to make a difference, Adriana ensures that New Age Care continues to grow and thrive.
Her dedication goes beyond management—she genuinely cares for both clients and carers, always striving to create a positive and supportive environment. Currently in her final year at NCG, studying Health and Social Care and Wellbeing, Adriana is continuously expanding her knowledge to enhance the quality of care provided.
A true people person, Adriana loves being involved in various activities. In her free time, she enjoys traveling, spending time with her little dog, watching movies, and reading. Her passion, leadership, and determination make her an invaluable part of New Age Care, shaping the future of care in Northampton.
I’m an experienced marketing consultant who has worked in marketing and sales for over 28 years.
I started my own marketing business, AtKat Marketing, 5 years ago and have helped a variety of local small businesses, across a range of industries, to market and grow their businesses. I am very excited to be a part of the New Age Care team and look forward to working with them to make a difference in the care industry.
When I’m not working, I love spending time with family, exploring the local area, going for walks, eating good food and reading.
Frequently Asked Questions about New Age Care
How many Carers does New Age Care employ?
New Age Care employs 100 carers.
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