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Liberty Carers (London & Essex) Ltd

Unit B, Rear Of 112 Station Road, Chingford, London E4 6AB
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Care Provided by Liberty Carers (London & Essex) Ltd

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Good to Know

Owner

  • Liberty Carers (London & Essex) Ltd
  • Private Owned

Person in charge

  • Susan Graham (Manager)
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Liberty Carers (London & Essex) Ltd Reviews (2)

Over all time Liberty Carers (London & Essex) Ltd has 2 reviews.

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Showing 2 reviews matching selected criteria
Review from Katharine C (Daughter of Client) published on 11 October 2023 Submitted via Website
Overall Experience

We have been using Liberty Carers since January of this year. The care and consistency during this time has been good. In the last two weeks my father's health rapidly deteriorated and we were in need of more personal care for him. This was quickly organised and each carer we came in contact with were kind, compassionate and professional. We have been very happy with the service we have received.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Arthur O (Husband of Client) published on 24 October 2022 Submitted via Website
Overall Experience
Very inconsistent with contract terms - with visits and the timing of visits, which tend to be worst over the weekends too.
Seriously concerned, and worried about the body waste disposal methodology of the team members. (Training Issues). Contamination/Infection Issue/Concern - Usually find, used blue-coloured hand gloves dumped along my corridor, the bathroom areas. Usually will find fragments, broken bits of used blue coloured-gloves on the landing and stairways, or inadequately disposed inside the bin outside and at times a bid to rush out to the next client, it's dumped on my driveway.
Attitude to work: 50% of the staff that attend to this household shouldn't be in the job, hardly provide the services required, paid by NHS, but simply in a hurry to complete the shift.

You hardly can speak to the management, to address these concerns.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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