What Type of Services does Trustmark Care offer?

Trustmark Care offers Home Care.

How many Carers does Trustmark Care employ?

Trustmark Care employs 24 carers.

Trustmark Care, Gatcombe House, Copnor Road, Portsmouth, Hampshire PO3 5EJ

Trustmark Care

Gatcombe House, Copnor Road, Portsmouth PO3 5EJ

8.4 2 Reviews

Care Provided

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

30 minutes

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Household Services

Cleaning Service
Food Preparation & Serving
Shopping Service / Errands

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Funding & Fees

Hourly Visiting Care Fees: £31.35 – £42.35
Weekly Live-in Care Fees: £135.50 – £199.50

We provide bespoke rates depending on your needs and requirements, please contact us to discuss further.
We also support care funded by the following Local Authorities - Portsmouth City Council, Hampshire County Council & NHS ICB.

These prices are only a guideline, please contact Trustmark Care to find out the exact price for your requirements.

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Explain these funding types

Review from Elaine B (Daughter of Client) published on 9 December 2024 Submitted via Website • Report

Overall Experience

Absolutely amazing! Trustmark go over and above helping my parents and are always there for you no matter what or when you need them with their experience and knowledge. The carers who come are always pleasant, helpful and carry out their tasks to the highest standard. My mum and dad's life has altered

for the better since they have been with Trustmark. Thank you from the bottom of our hearts for everyone being so special.

Reply from Darren Bradshaw, Registered Manager at Trustmark Care

Thank you so much for your heartfelt review! We're truly honoured to have had such a positive impact on your parents' lives. They were one of our First Clients in 2022. Providing compassionate, high-quality care is at the core of everything we do, and it's wonderful to hear that our team has made a meaningful difference. We're especially proud of our carers for their dedication, professionalism, and kindness. Your kind words mean the world to us, and we'll make sure to share them with the entire team. Thank you for trusting Trustmark Care - it's a privilege to support your family!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Brian L (Husband of Client) published on 4 December 2024 Submitted via Website • Report

Overall Experience

Good communication with management and easy to work with. Carer always arrives promptly and with a cheerful demeanour. Early days with this service but is a promising start. Had to change some schedules at last minute and always very accommodating.

Reply from Darren Bradshaw, Registered Manager at Trustmark Care

Glad to hear the service is working well for you both. We strive to provide clear and honest open communication and always accommodate varying needs of our clients.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Trustmark Care Reviews (2)

8.4

Trustmark Care has a Review Score of 8.4 (8.409) out of 10, based on 2 reviews in the last 2 years.
Over all time Trustmark Care has 2 reviews.

Order by:

Total of 2, showing 1-2

Current Review Score: 8.4 (8.409)

Overview of Review Score

The Review Score of 8.4 (8.409) out of 10 for Trustmark Care is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.909 for Trustmark Care is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Trustmark Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.