Caremark Northampton

Unit 509, K G House Kingsfield Way, Northampton NN5 7QS
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9.9 47 Reviews
  • Caremark Northampton, Northampton
Caremark Northampton is a local home care company, providing care and support to adults to promote independence in their own homes throughout Northampton.

They can offer you a tailor-made package of care allowing you to remain as independent as possible, these are some of the key areas they can support you with:

- Companionship
- Personal care
- Shopping
- Meal preparation
- Medication support
- Domestic duties
- Live-in care (their speciality! One-on-one support with tailor-made packages of care)
- Social activities
- Respite care

Examples of conditions they can support you with:

- Physical health concerns
- Complex care such as epilepsy, feeding tubes, stoma care, asthma, COPD, diabetes, oxygen support
- Physical disabilities (short and long-term conditions)
- Long COVID-19
- Dementia care (for any type of dementia)
- Neurological care (strokes, Huntington’s disease, Parkinson’s disease, Multiple Sclerosis, motor neurone disease)
- Sensory impairments, autism, ADHD
- Palliative care/end-of-life care (they will be there for you)
- Mental health care (they can offer support for any condition, including eating disorders, anxiety, bipolar affective disorder, schizophrenia, learning disabilities and substance misuse)

The highly trained carers are trained in their training academy and are supported through their development to ensure you get the best possible care.

Contact the team today so they can support you, in your own home, today!
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Care Provided by Caremark Northampton

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.50 – £32.50
  • Weekly Live-in Care Fees: £1450 – £1450

Hourly Rate - £32.50
45 Mins Rate - £28.00
30 Mins Rare - £20.00

These prices are only a guideline, please contact Caremark Northampton to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Sarah Taylor-Jackson (Registered Care Manager)

Caremark Northampton Reviews (47)

9.9

Caremark Northampton has a Review Score of 9.9 (9.935) out of 10, based on 36 reviews in the last 2 years.
Over all time Caremark Northampton has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Caremark Northampton
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Total of 47, showing 1-20
Review from Susan L (Client) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions of the company was projected excellently by the representative who visited myself in rehabilitation. On returing home the team allocated was extremely caring and open to all suggestions to my requirements. I only needed personal care for a few months, but they were very helpful and
tackled any tasks requested. It was a pleasure to welcome them into my home. If I ever needed any service again, this company would be contacted again.
Reply from Prab Bawa, Managing Director at Caremark Northampton
Thank you so much for your kind words, Susan. We're delighted to hear that you felt supported by our team during your recovery and that our care met your expectations. It means a lot to know you would…read more
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Review from G F (Daughter of Client) published on 13 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers were organised at last minute for my mother - she is not compliant at the best of times and kept refusing care - Caremark put everything in motion within a day! The ladies were brilliant, and even my mother had to agree that she enjoyed having them around. They took care of everything she asked
for, and gave me peace of mind to finally take a much needed holiday. Would use Caremark again in a heartbeat.
Reply from Prab Bawa, Managing Director at Caremark Northampton
Thank you so much for your kind words. We're delighted to hear that our team were able to step in quickly and provide the support your mother needed. It's wonderful to know that she enjoyed the…read more
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Review from Barry B (Son of Client) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service on all accounts.
Reply from Prab Bawa, Managing Director at Caremark Northampton
Thank you Barry. We're delighted to hear that you've had an excellent experience with our care and support services. Our team works hard to ensure every customer receives compassionate, high quality…read more
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Review from Jackie T (Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Care mark services for some months now and find them very professional and supportive. The staff visiting are consistent, punctual and friendly. The office is responsive and efficient. I recommend this company
Reply from Prab Bawa, Managing Director at Caremark Northampton
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you've found our team to be professional, consistent, and friendly. It's also great…read more
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Review from Charlotte L (Sister of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has carers visit upto x4 daily. They always turn up, never any issues with them. Are friendly to my brother.
Help him with his needs and raise any concerns to their senior who can then get in touch with myself.
Reply from Prab Bawa, Managing Director at Caremark Northampton
Thank you Charlotte. We really appreciate your lovely feedback.
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Review from Julie T (Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so pleased we chose Caremark to care for us. The carers are friendly, competent and professional .Nothing is too much trouble. We are very satisfied with the service provided and can highly recommend them.
Reply from Prab Bawa, Managing Director at Caremark Northampton
Thank you for your kind words - we're proud to support our clients with compassion, professionalism, and a personal touch every day
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Review from Greg C (Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Caremark since my discharge from hospital in Sept. 2024 after 5 weeks in hospital and I have not regretted it once. I have had a stoke. plus heart and other health issues but never needed care before so it was difficult to come to terms with it at 79 years of age.
I need not have
worried, the level of care is outstanding they gave me the confidence to accept their help which I needed. I feel like I am being looked after by family members, not by somebody being paid to so do.
I now look forward to their visits every morning and when something cropped that required more time to resolve the support admin, side responded quickly and efficiently.
If you are looking for carers who care contact Caremark they are lovely people
Reply from Prab Bawa, Managing Director at Caremark Northampton
Thank you for sharing your experience with Caremark Northampton. It truly encourages us to keep doing what we love.
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Review from Hilary A (Daughter of Client) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We switched to Caremark Carers last November from another provider, and I can honestly say it was the right decision. They care for my mum, who has dementia and can be challenging at times, but they are always patient, understanding, and compassionate. They truly get the illness and offer not just support
for her, but for me as well. Having a team that actually listens and helps makes such a difference.
If you're looking for dedicated, reliable carers, I'd definitely recommend them!
Reply from Prab Bawa, Managing Director at Caremark Northampton
Thank you so much for trusting us with your Mum's care!
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Review from Will M (Husband of Client) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has Alzheimer's Disease. Caremark have been coming 5 evenings per week for the last four months to assist with washing and getting to bed. The carers are excellent, better than I had dared hope for. However difficult the day has been, my wife picks up immediately when they come - it is such
a pleasure to see this as well as being a relief for me. By the time the carers leave, you would think they were best friends. I no longer have to worry about my wife's hygiene or about coaxing her into bed. Caremark's administration has also been great. One evening, I had to go to A&E at short notice and Caremark immediately found a carer to come in overnight - brilliant! I cannot praise them too highly.
Reply from Prab Bawa, Managing Director at Caremark Northampton
Thank you so much for your kind words and for sharing your experience. It's truly rewarding to know that our carers and team have made such a positive impact on you and your wife's life, and we're…read more
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Review from H B (Daughter of Client) published on 30 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark have been looking after mum in conjunction with a personal assistant for the last couple of months.
We're really happy with the service we've received. Managers are approachable and responsive to changing circumstances and demands. We have the same two carers, who are always on time which
provides consistency for mum and reassurance for us. I would definitely recommend Caremark to others looking for at home care for an elderly relative.
Reply from Prab Bawa, Managing Director at Caremark Northampton
Thank you for your kind words about our services at Caremark Northampton. We're glad to hear that your mum is receiving the care they deserve. Your feedback is greatly appreciated! Thanks.
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Review from Jenny C (Daughter of Client) published on 30 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark have been visiting my mother twice a week since the summer and without a doubt the company have helped hugely to make sure my mother is safe and well. Mum has gone through a lot and the patience and attention Caremark provide is second to none. The communication is excellent and whenever I
need to speak to someone two members of staff in particular are always on hand. I cannot recommend this service more. Thank you.
Reply from Prab Bawa, Managing Director at Caremark Northampton
Thank you for your wonderful feedback! We're glad to hear that our team has been able to support your mother effectively. Your recommendation means a lot to us, and we're always here to help!
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Review from Sylvia N (Ex Family Member) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark provided overnight care for a family member who has vascular dementia and severe osteoporosis. Their care of him has been outstanding and their support for me has been greatly appreciated.
They are extremely reliable and there is excellent communication, we could not have asked for more.
Reply from Prab Bawa, Managing Director at Caremark Northampton
Thank you for your feedback! We are glad that you were happy with our services and took the time to leave us a review. Regards.
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Review from Elizabeth L (Daughter of Client) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very pleased with the care Caremark have provided to my mother over the past few months. The carer has attended to her every need with great compassion and warmth and has always been very punctual too. No complaints at all, and would thoroughly recommend.
Reply from Prab Bawa, Managing Director at Caremark Northampton
Dear Liz, thank you for recommending our services. We truly appreciate your kind words and support.
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Review from C C (Daughter of Client) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark Northampton have had a huge impact on my dad's health and well-being. Within a short space of time I have seen an improvement in my dad with his hygiene, medication control, and cleanliness. My dad always speaks highly of the carers from Caremark, and was so happy when they bought him a card
and chocolates for his birthday! My dad was a bit sceptical to admit he needed the help to start with but Caremark knew how to approach this and get a more positive day-to-day life for him. I would highly recommend Caremark to anyone who needs a carer, their communication and care goes above and beyond.
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Review from Mike R (Client) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As people who know me know I don't do reviews, but I have to spread the word.
From the moment my carers eased my anxiety, and apprehension and were so professional using their own initiative, I would say my team went above and beyond.
I have struck up so much of a close report, they are more friends,
and also carers, personally speaking, my team is excellent in every way.
Thank you, Caremark, and a certain someone. For the support you do, don't ever change.
Reply from Prab Bawa, Managing Director at Caremark Northampton
Thank you so much for taking the time to leave such a heartfelt review.
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Review from David J (Next of Kin) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark Northampton has been helping my partner and I to care for a very dear friend, for some considerable time. Always ready to go that extra mile when needed. They showed kindness and took great care of her especially when she returned from short stays in the hospital. We appreciated the way in
which they kept us informed as well.
Reply from Prab Bawa, Managing Director at Caremark Northampton
Thank you for your feedback and recommendation.
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Review from C C (Daughter of Client) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark has been brilliant in caring for my dad. I noticed a difference within a short space of time with them spending the time with him. He always talks about the carers in a positive matter and he enjoys having a chat with them, and he looks forward to their visits. I highly recommend Care Mark
for supporting your loved ones so thank you so much! Your help is very much appreciated.
Reply from Prab Bawa, Managing Director at Caremark Northampton
Thank you so much for your kind words. We are very happy to hear that your dad is enjoying his time with our carers and looks forward to their visits. Your recommendation is greatly appreciated, and…read more
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Review from J M (Granddaughter of Client) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother receives care three times a day and she has been very happy with the service she receives. Carers are friendly and compassionate and assist with a wide range of tasks. Would recommend.
Reply from Prab Bawa, Managing Director at Caremark Northampton
We're so pleased to hear that your grandmother is happy with the care she receives. Thank you for recommending Caremark Northampton.
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Review from Colin B (Friend of Client) published on 1 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark have been fantastic. From the first meeting with staff to discuss our friend's care needs and through a very difficult time of frequent hospital admissions, the Caremark carers were kind and supportive. They really do put care at the heart of everything they do. Nothing was too much effort.
And this was maintained even whilst our friend was in hospital and unable to receive her regular care visits, by the backup team in the office who kept in touch by phone and text. A big thanks to all at Caremark Northampton.
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Review from Andy B (Son of Client) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark has been with us now for some 6 months helping us care for our elderly Mother, aged 93, appointing a Professional, Intelligent, and Caring Person who assists with her washing and Shower and trusts her as a Friend. Thank You, Caremark.
Reply from Prab Bawa, Managing Director at Caremark Northampton
Thanks for sharing your positive experience with us and giving us a 5-star rating. We appreciate it.- Team Caremark Northampton.
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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Caremark Northampton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Caremark Northampton is calculated as follows: ( (200 Excellents x 5) + (14 Goods x 4) ) ÷ 214 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Northampton is based on 36 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (3)

Prab

Prab Bawa

Job Title: Managing Director

After spending almost two decades in an operations-centric role where he led and managed teams in different areas of the business, Prab felt it was time to make a change and pursue what he really believes in.


The continued desire from within to do something meaningful for people most in need led him toward the care industry. He’s a passionate believer that it’s our duty to deliver care that makes a real difference in the lives of those who have turned to us when they need help and support.


Prab firmly believes that people should be able to continue to live at home independently throughout their lives, with person-centred care and support in place.
Here at Caremark Northampton, they know that high-quality home care makes an immeasurable difference in the lives of our customers and their loved ones.

Priya

Priya Chawla

Job Title: Managing Director

Having worked as a Health and Safety advisor for industries ranging from media and publishing to utilities and corporate offices for over 10 years now, Priya wanted to embark on a fresh journey, one that she could call her own! With Prab Bawa, a good friend and business partner, Priya decided to sign up for Caremark.


“We wanted to utilise our existing skills and background to make a perfect combination in giving something back to the community. We could do so by looking after people in their own homes and giving them a better quality of life through a well-trained and caring team of care assistants!

Sarah

Sarah Taylor

Job Title: Registered Care manager

Sarah is the care manager for the Northampton branch of Caremark. Her job is to ensure that all runs smoothly in the branch, that customers receive the highest quality care and that carers are fully supported in their role.


I am really looking forward to working with the team to build the branch and to support people to remain independent in their own homes.


In my free time, I enjoy spending time with my family and visiting the seaside. Both of my sons are in the England Street Dance Team, so I spend a lot of time travelling and watching them in competitions which I love!

Frequently Asked Questions about Caremark Northampton

What Type of Services does Caremark Northampton offer?

Caremark Northampton offers Home Care.

How many Carers does Caremark Northampton employ?

Caremark Northampton employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Northampton to verify any information. View our terms and conditions. Caremark Northampton has an Enhanced Service - more info.