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Demedica has a Review Score of 9.6 (9.572) out of 10, based on 6 reviews in the last 2 years. Over all time Demedica has 6 reviews.
Review from A P (Friend of Client) published on 18 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Elena Gaal, Manager/director at Demedica
Thank you so much for sharing such kind and encouraging feedback about our team at Demedica Limited. It truly means the world to us to hear that our staff's dedication, punctuality, and approachability have left such a positive impression.Providing high-quality care and being there whenever needed are values we hold dear, and your words reaffirm the commitment of our nurses, who bring their wealth of experience and passion into the care sector every day.We're incredibly grateful for your recognition and support-it motivates us to continue delivering the best possible care. If there's anything else we can assist you with, please don't hesitate to reach out.
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Treated with Dignity
Value for Money
Review from S Z (Friend of Client) published on 7 January 2025
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Overall Experience
5.0 out of 5
Reply from Elena Gaal, Manager/director at Demedica
Thank you so much for your heartfelt and thoughtful review. We are thrilled to hear that your friend received outstanding care from our team. It's wonderful to know that our staff's friendliness, professionalism, and approachability made a positive impact. At Demedica, we prioritise dignity and ensure that everyone is given choices in their care. We are delighted that our efforts in providing person-centred care are appreciated and recognised. Your recommendation and trust in our services mean a lot to us. Making your friend happy and meeting their needs is our top priority. Your feedback encourages us to continue delivering high-quality care to all our clients. Thank you once again for your kind words.
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Review from David D (Client) published on 19 December 2024
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Overall Experience
5.0 out of 5
Reply from Elena Gaal, Manager/director at Demedica
Thank you so much for your kind words and glowing review. We are thrilled to hear that you received highly professional service and found value in our offerings. Your satisfaction is our top priority, and it's heartening to know that our customer service, patient care, and commitment to dignity and respect have met your expectations.Your recommendation means a lot to us, and we truly appreciate your support. Best regards Demedica Limited
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Treated with Dignity
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Review from C A (Daughter of Client) published on 18 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Elena Gaal, Manager/director at Demedica
Thank you so much for your heartfelt recommendation. We are deeply grateful for your kind words about our customer service and care quality. It's an honour to have exceeded your expectations while caring for your Dad. Your appreciation of our professionalism and compassion means the world to us. Best regards
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Review from S P (Client) published on 13 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Elena Gaal, Manager/director at Demedica
Thank you so much for your kind words and the wonderful feedback. We are delighted to hear that you have been happy with the care provided by your nurse. It's great to know that her punctuality, helpfulness, and positive attitude have made a significant difference in your experience.We strive to provide the best possible care, and it means a lot to us to hear that we are meeting your expectations. If there is anything more we can do to support you, please do not hesitate to let us know.Thank you once again for your lovely review! Best regards.
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Treated with Dignity
Value for Money
Review from Gabi W (Mother-in-law of Client) published on 4 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Elena Gaal, Manager/director at Demedica
Thank you so much for your kind words and for taking the time to share your experience with our team. We are deeply touched by your appreciation and grateful for the opportunity to care for your beloved mum, nan, and greatgran. Our team strives to provide the highest level of care and compassion, especially during such critical times. It means the world to us to know that our support and professionalism have made a positive impact on your family's journey.Your acknowledgement inspires us to continue our commitment to excellence in dementia and palliative care. We are here for you and your family, always. Warm regards, Registered Manager, Demedica Limited
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The Review Score of 9.6 (9.572) out of 10 for Demedica is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.972 for Demedica is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Demedica is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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