Leadwood Care

Hilary Gardens, Rochester ME1 3PY
Review Us
8.8 7 Reviews
  • Leadwood Care, Rochester

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship
  • Laundry Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Cancer Care

Funding & Fees

  • Hourly Visiting Care Fees: from £21

Minimum of 30 minutes

These prices are only a guideline, please contact Leadwood Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Leadwood Care Ltd

Person in charge

  • Flora Oni (Manager)
8.8

Leadwood Care has a Review Score of 8.8 (8.833) out of 10, based on 4 reviews in the last 2 years. Over all time Leadwood Care has 7 reviews.

Overall Experience

  • 4
  • 3
  • 0
  • 0
  • 0

Date Published

7
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Overall Experience  Overall Experience 4.0 out of 5

I find the staff lovely and engaging with my dad. They give him excellent care and give me constant information about him as I visit regularly.
My brother has asked a couple of times to see online the carers notes but so far has not been able to access them.

Reply from Taiwo Oniasanmi, Manager at Leadwood Care

Thank you for your feedback. We are truly pleased to hear that you've felt supported and your dad is receiving excellent care- our team works hard to provide compassionate and respectful service everyday. Regarding your brother's request to access the carers' notes online, we apologize for any delay. We understand how it is for families to stay informed and have contacted our supplier to assist in resolving the access issue promptly.

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Overall Experience  Overall Experience 5.0 out of 5

The service that my husband has been receiving has been excellent. Very kind and caring and because of the carer's experience, very well able to manage the day to day emotional needs of my husband.

Reply from Taiwo Oniasanmi, Manager at Leadwood Care

Thank you so much for your kind words. We're truly grateful to hear that your husband has been receiving excellent care. We are committed to providing the highest standard of care and your feedback reassures us that we are on the right path.

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Overall Experience  Overall Experience 5.0 out of 5

The manager was warm, professional, friendly and kind. She took care to get to know our family and my dad’s specific needs.
She came along with the carer to set us up which was helpful and made the transition easier.
The carer was gentle, capable and sensitive to Dad’s needs. Dad enjoyed chatting
with her and felt much better after the bed bath. We are extremely grateful to them both, they made a very difficult time much better.
Sadly Dad went back into hospital that evening and passed away that week so we did not see them again.
But thank you both from the bottom of our hearts for the warmth, generosity of spirit and love you showed us and Dad.

Reply from Taiwo Oniasanmi, Manager at Leadwood Care

We sincerely appreciate you for taking the time to leave us feedback and for the opportunity to care for your dad. Our deepest condolences once again. We wish you and your family peace and comfort.

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Overall Experience  Overall Experience 4.0 out of 5

This is a well-organised and very caring organisation.
Management is very hands-on and visits regularly.
The actual care staff are very obliging and mindful of one's dignity.
Visits were always on time as arranged.
This is a reliable organisation and reasonably priced.

Reply from Taiwo Oniasanmi, Manager at Leadwood Care

Thank you for taking the time to leave us a review.

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Overall Experience  Overall Experience 5.0 out of 5

Good manager, very helpful and friendly carers. They are very punctual. I would recommend Leadwood Care to friends and family.

Reply from Taiwo Oniasanmi, Manager at Leadwood Care

Thank you for trusting us to care for your mum. Honestly, we are pleased with the positive experience your mum has had so far with us.
Thank you for choosing Leadwood Care.

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Overall Experience  Overall Experience 5.0 out of 5

The manager has given excellent care to my father. My parents have expressed extreme confidence in her ability.

Reply from Taiwo Oniasanmi, Manager at Leadwood Care

Thank you, for your review. We are glad you chose us to provide care and support for your dad.

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Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with our carer. She is always on time and is very pleasant. At the moment we haven't asked her to do much, but she has offered.

Reply from Taiwo Oniasanmi, Manager at Leadwood Care

Thank you for your review. We are very pleased that your carer is always on time and pleasant. We are always available if you need more support from us.

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Current Review Score: 8.8 (8.833)

Overview of Review Score

The Review Score of 8.8 (8.833) out of 10 for Leadwood Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Leadwood Care is calculated as follows: ( (15 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Leadwood Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Leadwood Care

What Type of Services does Leadwood Care offer?

Leadwood Care offers Home Care.

How many Carers does Leadwood Care employ?

Leadwood Care employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Leadwood Care to verify any information. View our terms and conditions. Leadwood Care has an Basic Service - more info.