Joyous

27-37 Station Road, Hayes UB3 4DX
Review Us
9.6 6 Reviews
  • Joyous, Hayes
Show Joyous on the Map

Care Provided by Joyous

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £40

The fees are based according to complexity of the individual's needs and the care that is required

These prices are only a guideline, please contact Joyous to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Joyous Ltd

Person in Charge

  • Joice Kapesa (Registered Manager)
Are you the Owner/Manager of Joyous? View your Advertising Options

Joyous Reviews (6)

9.6

Joyous has a Review Score of 9.6 (9.572) out of 10, based on 6 reviews in the last 2 years.
Over all time Joyous has 6 reviews.

Overall Experience
  • 6
  • 0
  • 0
  • 0
  • 0
Date Published
  • 6
  • 0
  • 0
  • 6
  • 0
Reviewer Connection to Joyous
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 6, showing 1-6
Review from Grace A (Wife of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t say enough good things about this care agency. From the moment I contacted them, they were responsive and accommodating. I was blown away by the level of professionalism displayed by the carers. The entire team is very caring and dedicated to providing the best service possible, and it shows
in every interaction. I highly recommend them to anyone in need of their services.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kuda R (Son of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to give a big shout-out to Joyous Home Care for being there for my mom, who's dealing with dementia. They've been amazing! The staff are like angels – so kind and patient. They really get my mom and treat her with so much love. The folks at Joyous make everything easy for us. They're organised
and always on top of things, which takes a load off our minds. And they're super respectful to my mom, always treating her like the special person she is. I can't stress enough how much Joyous Home Care means to us. They're worth every penny and then some. If you're in a similar situation, trust me, Joyous is the way to go. Big thanks to them for all they do!
Reply from Joy Kapesa, Manager at Joyous
It's a pleasure to have such positive feedback, we treasure the opportunity to support your mum. We're thankful for your input and working collaboratively with us to achieve such great outcomes for…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Eunice T (Sister of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Joyous Care is an amazing service, they provided care for my brother. The staff are extremely professional and friendly. My brother absolutely praises the staff for their amazing input. I would highly recommend Joyous Care to anyone who requires care.
Reply from Joy Kapesa, Manager at Joyous
Thank you for the great recommendation that Joyous Care is doing great work. We appreciate you taking the time to leave a review of our services.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C D (Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I was ill with mental health and incapable of taking care of myself Joyous Care took care of me. They helped with money management, and food and clothes shopping. They ensured that I was well taken care of.
Reply from Joy Kapesa, Manager at Joyous
Thank you for choosing Joyous Care and believing in us in taking care of your needs. We look forward to continuing our support
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sammy T (Granddaughter of Client) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Joyous Care has been a lifeline for my grandmother, providing exceptional and personalised care. The team's compassion and professionalism stand out, with caregivers going above and beyond to ensure her comfort. The tailored care plan reflects their attention to detail, and the genuine connections formed
with my grandmother have added immense value to her daily life. Joyous Care's responsiveness, open communication, and transparent approach have fostered trust and reliability. The staff's professionalism, from caregivers to management, is commendable. I wholeheartedly recommend Joyous Care for their outstanding services, which have significantly improved my grandmother's quality of life.
Reply from Joy Kapesa, Manager at Joyous
Thank you for your kind words that the team at Joyous Care have been doing a great job in looking after your grandmother with compassion and good professionalism. We strive to continue working with…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N M (Client) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carer is always on time and is efficient.
Has a good knowledge of my condition.
Is aware of my concerns and is always careful and gentle in administrating my care needs.
Reply from Joy Kapesa, Manager at Joyous
We are very happy that you are pleased with the services we offer to you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.572)

Overview of Review Score

The Review Score of 9.6 (9.572) out of 10 for Joyous is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.972 for Joyous is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Joyous is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Sep 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Joyous

What Type of Services does Joyous offer?

Joyous offers Home Care.

How many Carers does Joyous employ?

Joyous employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Joyous to verify any information. View our terms and conditions. Joyous has an Basic Service - more info.