Mercie Grace

My carers are just lovely, I feel so lucky to have the team look after me! They are caring, kind, hard working, thoughtful, dedicated, helpful, friendly and have become part of the family. So grateful for all they do! Highly recommend this company.

I'm happy with my carers. There is a team of 5 lovely girls. They treat me with the greatest of respect and their care is second to none. So friendly, nothing is too much trouble. No hesitation in highly recommending this company.

Always happy to please and answer or complete any queries. Everything is left clean and tidy.

All of the carers are extremely hardworking, thorough, caring, polite and supportive at all times. I would not be able to manage without them.

Despite this being an incredibly sad and traumatic situation, the end-of-life care being provided for my mother is exceptional. There is continuity of care throughout, and every member of the team treats my mother with dignity, kindness and respect. The team leader has excellent communication skills, and her professionalism, compassion and warmth are reflected throughout the entire team. As the owner of a care company in the South of England, I can honestly say that the staff within this company are a true credit to the owner and the profession as a whole.

We have a pool of about 12 carers, some are excellent, some not quite so good. However, the general standard of care is good. The carers are, in general, patient, efficient, caring and punctual. A good, friendly relationship has been established with the carers and myself.

I can't put into words how happy I am with the carer's from Mercie Grace that are looking after my parents. There is a team of 5 dedicated, professional, kind, caring and very friendly carer's. I couldn't wish for better and, have total peace of mind my parents have the best care! Highly recommend this company.

The carers are doing a good job concidering the short time that they have known my mother. They are both polite and understanding. There does seem to be a bit of a problem when the doctor makes changes to mum's medication in so far as transferring that information to the carers.

My experience with Mercie Grace has been excellent. The service I have received has been second to none. All instructions and my Care plan are followed professionally and efficiently. The ladies have gone above and beyond in caring for me and my 2 young children. They are very pleasant, compassionate, and none judgemental. They make me and my children feel safe and at ease. It has been a pleasure to have them take care of me. I would highly recommend them to anyone who is in need of care.

I am very happy with the care received to date, all staff seem freindly and offer to help Aram in any way possible. The only negative i have is that some staff will clean up for Aram, with some carers will just sit in the kitchen. I am however unsure in the staff procedures on site, so this may be normal. Aram mostly seems happy to recieve a visit and greets with a smile and fist pump.

We are extremely grateful for the support we are receiving in this difficult period.

My experience with all your staff is excellent. I am the user, is value for money.

Mercie Grace have been great with my care so far, making me feel comfortable as I transitioned to having carers instead of family looking after me. 2 of my carers in particular have gone above and beyond when they've visited and work very hard in the short time they have. I never go without when they visit and I'm extremely grateful.

Nothing was too much trouble. The patience that every one of the carers showed was exemplary. We will be forever grateful to the whole team

I want to give an overview of all the carers I have they are all polite and very helpful with all my needs. Nothing is ever too much for them. I would like to give a glowing report for Julie, she has a very good relationship with all of my family and makes a huge effort with us all. Julie works very well and has got ways of doing things and I like how she works. Julie changes my bed every time she is here and makes my bedroom lovely and homely. My daughter and grandson love her. If I would change one thing I would have Julie everyday.

I am happy with the ladies who are attending to me. I am pleased with the way they treat me. Pamela is exceptional. She was my first carer. I really appreciate everything that they do for me everyday. Thank you

An extremely professional service, nothing is too much trouble. The carers are friendly and always smiling. Punctual and offer good communication. We wouldn't be able to manage without them, and along with practical assistance they provide assurance that your loved one is in good hands. Would strongly recommend them.

Mum has been receiving care from Mercie Grace for quite sometime. The regular carers have always been amazing. They are just lovely with mum and Mum can be quite difficult at times. If there has been a concern, it has been quickly acknowledged and addressed promptly. The concerns have been minor. Mum needs her food intake monitoring and the majority of the time this is done in real time as the reports of the cares mum has received are done after each visit. When mum has been in hospital and need cares restarting the people at head office are easily reachable and have proven reliable in getting mums cares up and running even with a few hours notice of discharge. If the carers are experiencing difficulties whilst on a call with mum, they will call me and inform me so that we can work through the problem together. Mum sees the same carers regularly and that really helps as they know her and she knows them.

On the whole, it was very helpful and it was nice having someone around making things easier.

We are very happy with the service and care provided by the carers. They are understanding and patient with my mother-in-law, as she has dementia, and some days can be very challenging.