Mercie Grace Care provides person-centred home care across Nottingham, Nottinghamshire, and neighbouring counties. The agency offers culturally sensitive support for adults and families, focusing on routines and informed choices through risk-assessed plans that promote independence.
Support is delivered through individualised schedules to help individuals maintain skills and social connection. Families are engaged in shared decision-making while staff provide companionship and practical support that respects dignity and emotional well-being.
Services include:
- Personal Care:...
Care Provided by Mercie Grace
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £23.65 - £35.50
Contact Mercie Grace to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
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Good to Know
Owner
- Mercie Grace Care Ltd
- Private Owned
Person in charge
- Beauty Muskwe (Manager)
Mercie Grace Reviews (53)
Mercie Grace has a Review Score of 9.7 (9.676) out of 10, based on 53 reviews in the last 2 years.
Over all time Mercie Grace has 53 reviews.
All the staff are respectful, compassionate and communication with both the agency and carers is excellent.
We are extremely grateful for the support we are receiving in this difficult period.
We're delighted to hear that you're pleased with the standard of care and that all our staff are demonstrating the respect and compassion that's so important, especially during challenging times. We're particularly pleased...
My experience with all your staff is excellent. I am the user, is value for money.
We're delighted to hear that you've had an excellent experience with all our staff and that you feel the service represents good value for money. These are exactly the standards we aim to achieve, and it's wonderful to know we're meeting them for you.
We truly appreciate your feedback and your trust in our team.
Mercie Grace have been great with my care so far, making me feel comfortable as I transitioned to having carers instead of family looking after me. 2 of my carers in particular have gone above and beyond when they've visited and work very hard in the short time they have. I never go without when they visit and I'm extremely grateful.
Thank you so much for sharing your experience with us.
We understand how significant it is to transition from family care to professional support, and we're delighted that our team have helped you feel comfortable during this adjustment. It's wonderful to hear that two carers in particular have...
Nothing was too much trouble. The patience that every one of the carers showed was exemplary. We will be forever grateful to the whole team
Thank you so much for such deeply moving and generous words.
It means the world to us to know that our team were able to provide the kind, caring and professional support your father deserved, and that they always took the time to bring comfort and smiles. Those moments of connection and joy are...
I want to give an overview of all the carers I have they are all polite and very helpful with all my needs. Nothing is ever too much for them. I would like to give a glowing report for Julie, she has a very good relationship with all of my family and makes a huge effort with us all. Julie works very well and has got ways of doing things and I like how she works. Julie changes my bed every time she is here and makes my bedroom lovely and homely. My daughter and grandson love her. If I would change one thing I would have Julie everyday.
Thank you so much for taking the time to share such detailed and glowing feedback.
We're delighted to hear that all our carers are polite and helpful, and that nothing is ever too much trouble for them - this is exactly the attitude we value. We're particularly touched by your praise for one...
I am happy with the ladies who are attending to me. I am pleased with the way they treat me. Pamela is exceptional. She was my first carer. I really appreciate everything that they do for me everyday. Thank you
Were absolutely delighted to hear that youre happy with your care team and pleased with how they treat you. Its lovely to know that your first carer made such a positive impression and helped you feel comfortable from the start - that initial...
An extremely professional service, nothing is too much trouble. The carers are friendly and always smiling. Punctual and offer good communication. We wouldn't be able to manage without them, and along with practical assistance they provide assurance that your loved one is in good hands. Would strongly recommend them.
Thank you for this wonderful feedback and for taking the time to share your experience. Were delighted to know our team has provided the professional, reliable service your family deserves. Its particularly pleasing to hear that our carers friendly approach, punctuality, and clear communication...
Mum has been receiving care from Mercie Grace for quite sometime. The regular carers have always been amazing. They are just lovely with mum and Mum can be quite difficult at times. If there has been a concern, it has been quickly acknowledged and addressed promptly. The concerns have been minor. Mum needs her food intake monitoring and the majority of the time this is done in real time as the reports of the cares mum has received are done after each visit. When mum has been in hospital and need cares restarting the people at head office are easily reachable and have proven reliable in getting mums cares up and running even with a few hours notice of discharge. If the carers are experiencing difficulties whilst on a call with mum, they will call me and inform me so that we can work through the problem together. Mum sees the same carers regularly and that really helps as they know her and she knows them.
Thank you for sharing such positive feedback about our care team. Were delighted to know our carers have built such a strong, supportive relationship and that concerns are addressed promptly. Its particularly pleasing to hear that our office team has been responsive and reliable, especially during...
On the whole, it was very helpful and it was nice having someone around making things easier.
Thank you so much for your kind review. We're delighted to hear that you've found the service helpful and that having our carers around is making things easier for you. That's exactly what we aim to achieve - providing support that makes a real difference to daily life. We truly appreciate your feedback, and we're committed to continuing the high standard of care you've described.
We are very happy with the service and care provided by the carers. They are understanding and patient with my mother-in-law, as she has dementia, and some days can be very challenging.
Thank you so much for taking the time to share your feedback. We're really pleased to hear that you're happy with the service and that our carers are providing the understanding and patience needed when supporting someone living with dementia. We know that some days can be more challenging than...
They are very kind and concerned about us,
And make us very happy and comfortable when we are with them thank you
Thank you so much for this wonderful review.
It's absolutely lovely to hear that all our carers are meeting your needs so well and that you're both happy and comfortable with the care being provided. Knowing that the team are kind and genuinely concerned about your wellbeing means a great deal...
Only negative would be that new members aren't aware of my slow and quiet speech so don't always take the time to stop and listen to my needs
Thank you for taking the time to share this valuable feedback.
We're delighted to hear that the regular care team are respectful, kind and chatty, and that they take time to explain what they're doing. However, we take your concern about new carers very seriously. It's essential that all our...
My friend sometime complains the carers don't talk to her and being on her own she would welcome a bit more chat . She has sometimes said the management don't get back to her very quickly . Most of the time she is quite happy with them.
Thank you for taking the time to share this feedback with us.
We're pleased to hear that the care recipient is generally happy with the service. However, we take your concerns seriously, particularly regarding conversation during visits and our response times to queries.
We understand how...
As a family member of the care user I have always found the communication excellent if there is a problem of any description. I can contact and receive immediate advice and similarly, if the carers encounter a problem when they visit they also communicate well with me.
Thank you so much for this wonderful review.
It's excellent to know that the care is proving reliable and that confidence has been built with the current team. We understand how important it is for family members to feel connected and informed, and we're really pleased that our communication -...
I was told to be ready for 9am and the transport would have a wheelchair for me to use.
I was then taken to the busy waiting room. I knew during my wait I would need to access water and toilet facilities. It took me ages to get a member of staff to help me.
I was sat waiting to go home all afternoon. It was after 18.00 pm when I eventually got home.
I expected the carer would have been and left.
My day time medications had worn off and as my night medications made me sleep, I couldn't take them until I was in bed.
Deenaro saw the Transport arrive as she was leaving and she came back to help me she was awesome and she managed to keep me calm while she helped me. What an excellent carer. Absolutely marvelous. Deenaro got me straight into my bedroom saw to all my needs and she made sure I let my daughter know I was safe.
Thank you so much for taking the time to share such wonderful feedback about the care we're providing.
We're delighted to hear that our team has been able to help with settling into accepting the support needed whilst maintaining independence and dignity. This is always at the heart of what we...
All this without her feeling that she is completely losing her independence. They provide personal care, medication, meal preparation and general support in a very professional and friendly manner. Their 3 visits a day provide me with the peace of mind that someone is looking out for her. They are very efficient at advising me of any issues and I feel confident she is in safe hands. They are very approachable and quick to respond to my questions
Thank you so much for taking the time to share such wonderful feedback about the care we've been providing for your aunt.
We're delighted to hear that our carers have been able to help your aunt settle into accepting the support she needs whilst maintaining her independence and dignity. This is...
As far as I'm concerned all the carers that help me are lovely, cheerful and helpful people. Obviously they can make mistakes but quite rarely. After all they are human! I do find, however that the "Office" has difficulty in organising visit times for me (do not know about other clients). I do appreciate though that things can happen to delay visits and cause problems with visit times. I have asked that my three visits per day are as follows - Breakfast - arrive 8:30 to 9:15 - Lunch - arrive 12:30pm to 1:00pm and evening - arrive 7:00pm to 8:00pm
Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that you find our carers lovely and cheerful! We also sincerely appreciate your honest feedback regarding the scheduling of your visits. We have noted your preferred times for breakfast,...
Respect was always paid to the property and contents.
Thank you for your kind feedback. We're really pleased to hear that you've been happy with the consistency of carers and the support provided to your relative.
Clear communication, punctuality, and respect for both our clients and their homes are very important to us, so it means a lot to know this has been your experience. Thank you for placing your trust in Mercie Grace Care.
The overall care has been good. Can't fault it.
Thank you for your lovely review! We are so pleased to hear that you 'can't fault' the care provided. We truly appreciate your feedback and are happy to support you.
Overall, the service is very good, and the carers are very good. Some small blips - odd staff do not wear protection on their shoes and some turn the taps off too tight - training issues! On the positive any problems with health are immediately reported and dealt with. As for value for money no comparison so we cannot state. The management we do not have much to do with so again cannot rate.
Thank you for taking the time to share your honest feedback. We're pleased the overall service and care quality meet your expectations, and that health concerns are promptly addressed. We take your comments about training issues seriously - proper protocols around protective equipment and...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 December 2023- Caring Good
- Effective Requires improvement
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Mercie Grace.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Mercie Grace.
Meet the Team (2)
Beauty is the Registered Manager and Founding Director of Mercie Grace.
Brighton is the Company Secretary and Director of Mercie Grace.
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