Mercie Grace

15b Syston Town Square, Syston, Leicester LE7 1GZ
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9.5 27 Reviews
  • Mercie Grace, Leicester
Mercie Grace Care provides person-centred home care across Nottingham, Nottinghamshire, and neighbouring counties. The agency offers culturally sensitive support for adults and families, focusing on routines and informed choices through risk-assessed plans that promote independence.

Support is delivered through individualised schedules to help individuals maintain skills and social connection. Families are engaged in shared decision-making while staff provide companionship and practical support that respects dignity and emotional well-being.

Services include:
- Personal Care: Daily routines and medication management.
- Companionship: Social interaction and community integration.
- Dementia Support: Tailored programmes for individual needs.
- End-of-Life Care: Compassionate support focused on comfort.
- Live-in Support & Supported Living: Enabling independent living at home.

Staff are selected for interpersonal skills and receive mandatory training in:
- Safety & Health: Safeguarding Adults, Manual Handling, Health and Safety, Fire Safety, First Aid/Basic Life Support, and Lone Working.
- Clinical & Specialist Awareness: Medication Administration, Infection Prevention and Control, Diabetes, Epilepsy, Catheter Care, Dementia, Autism, and Learning Disabilities Awareness.
- Wellbeing & Rights: Nutrition and Hydration, Pressure Area Care/Skin Integrity, Mental Capacity Act (MCA), Equality and Diversity, Challenging Behaviour, and GDPR/Data Protection.

Multilingual staff are available to support diverse cultural needs, ensuring clear communication. Every individual’s preferences guide practice, with Mercie Grace Care working alongside health professionals to deliver consistent, dependable care that enables people to live safely at home.
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Care Provided by Mercie Grace

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: £23.65 – £35.50

These prices are only a guideline, please contact Mercie Grace to find out the exact price for your requirements.

Contact Mercie Grace to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Mercie Grace to get a personalised quote.

Good to Know

Owner

  • Mercie Grace Care Ltd
  • Privately Owned

Person in Charge

  • Beauty Muskwe (Manager)

Mercie Grace Reviews (27)

9.5

Mercie Grace has a Review Score of 9.5 (9.506) out of 10, based on 27 reviews in the last 2 years.
Over all time Mercie Grace has 27 reviews.

Overall Experience
  • 18
  • 8
  • 0
  • 0
  • 1
Date Published
  • 27
  • 26
  • 26
  • 27
  • 0
Reviewer Connection to Mercie Grace
  • 6
  • 6
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from M A (Wife of Client) published on 16 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has had daily care over the last few months with Mercie Gracie carers who have been very caring and thoughtful even when things have been difficult. Lisa, Julie, Lydia and Pamela all make him smile with their humour and singing and are respectful to his needs. The rest of Lillian's team all
need to be praised as well, thank you all.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for taking the time to leave such a lovely review. We are delighted to hear that your husband is enjoying his care and that our team has been able to bring a smile to his face with their singing and humour.

I will be sure to pass your kind words on to Lisa, Julie, Lydia, Pamela, and Lillian. They will be thrilled to know they are making such a positive difference. We feel very privileged to support you and your husband.
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Review from V T (Daughter of Client) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care providers have been reliable and consistent. They are gentle and kind and thorough. Their manner is calm and caring. Mum has felt very safe and well cared for. The team leader has always been available when needed and more than willing to adapt or adjust to any needed changes.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you so much for taking the time to share this lovely feedback. We are really pleased to hear that your mum has felt safe, comfortable, and well cared for, that is always our priority. Your kind words about the team's gentleness, consistency, and caring approach mean a great deal to us. We are also glad to know that the team leader's support and flexibility have made a positive difference. Thank you again for your trust and for recommending our service; it truly means a lot to everyone involved.
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Review from Muriel S (Daughter-in-law of Client) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my mother in law is receiving from Mercie Care
The girls are very polite and attentive my mother in laws face always lights up when they arrive. Our family trust the girls one hundred percent. They always contact me if they think my mother in law needs extra care
I.e medication doctor etc they are very vigilant.
The girls are very respectful and always willing to carry out any extra needs required.
I would like to congratulate the office team also for all they do.
I am and will always be grateful for the good no excellent care given to mum
Thank you all
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you for taking the time to leave such a thoughtful and heartfelt review. We truly appreciate your kind words and the trust you place in Mercie Care.

We are delighted to hear how happy your mother in law is with our carers and that she looks forward to their visits. Knowing she feels comfortable, supported, and cared for means so much to our whole team.

Your comments about the carers' professionalism, attentiveness, and willingness to go the extra mile, as well as your recognition of the office team, will be shared with everyone. They work hard to provide safe, respectful, and compassionate care every day.

Thank you again for your wonderful feedback. We are very grateful to support your mother in law and your family.
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Review from Alan W (Son of Client) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't fault any of the care these have provided for my mother. They look after her with the upmost respect and my mum always looks forward to them coming to help with what she needs. They have become part of my mum's weekly routine and are fantastic in everything that they do. The careers are a credit
to the company and go above and beyond for my mother.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you, Alan, for taking the time to share such a thoughtful review. We are genuinely pleased to hear how much your mother looks forward to our visits and that she feels respected and supported by the team. Knowing that our carers have become a valued part of her weekly routine means a great deal to us. Your kind words are very much appreciated and will be shared with the whole team at Mercie Grace. Thank you again for your trust and support.
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Review from Steve W (Son of Client) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother has had a number of care providers of the last twelve months, but the team from Mercie Grace are head and shoulders above the rest! They have, since April 2025 shown my Mum the highest levels of care! I highly recommend them, they are out of this world!
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you, Steve, for taking the time to share your feedback. We are truly grateful for your kind words and for trusting Mercie Grace Care to support your mother.

Providing care that is respectful, compassionate, and centred on dignity is at the heart of what we do, and it is very encouraging to hear that this has been reflected in your experience. Your recommendation means a great deal to our team, and we will be sure to share your feedback with them.

Thank you again for your support.
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Review from Leigh-Anne S (Daughter of Client) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia and can be very difficult most of the time but the patience and care the carer's show her is wonderful. I have had lots of communication with Thelma and she is like my guardian angel, she goes above and beyond! Thank you to all the staff that do an amazing job under very difficult
circumstances.
Reply from Farai Godo, Digital Marketing Manager at Mercie GraceThank you, Leigh-Anne, for taking the time to share such thoughtful feedback. We are truly grateful for your kind words and for trusting Mercie Grace Care to support your mum.

Providing patient, compassionate, and dignified care, especially in challenging circumstances, is something our team takes great pride in. It is very encouraging to hear that our carers commitment and communication have made a positive difference for your family.

Your appreciation means a great deal to our team, and we will be sure to share your feedback internally. Thank you again for your support and recommendation.
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Review from W W (Daughter of Client) published on 17 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please do not use these carers if your parent has Dementia, I do not believe they are trained in this area to look after and care for a loved one. Although there are a couple of ladies who did try the majority have no empathy. Luckily we are a caring loving family and managed to get the carers changed
after four weeks which was far too long. It makes me sad to think somebody with no one would have them looking after and so-called caring for them.
Reply from Brighton Muskwe, Care Manager at Mercie GraceWe look after clients who live with dementia and they and their families are happy with the service. Looking after this lady was a good learning experience for the organisation and for the staff involved. We tried our level best but nothing was good enough for the family.
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Current Review Score: 9.5 (9.506)

Overview of Review Score

The Review Score of 9.5 (9.506) out of 10 for Mercie Grace is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.506 for Mercie Grace is calculated as follows: ( (104 Excellents x 5) + (38 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 156 Ratings = 4.506
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Mercie Grace is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

No image found

Beauty Muskwe

Job Title: Registered Manager and Founding Director

Beauty is the Registered Manager and Founding Director of Mercie Grace.

No image found

Brighton Muskwe

Job Title: Company Secretary Person and Director

Brighton is the Company Secretary and Director of Mercie Grace.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mercie Grace to verify any information. View our terms and conditions. Mercie Grace has an Enhanced Service - more info.