Search for home care

Mercie Grace

15b Syston Town Square, Syston, Leicester, Leicestershire LE7 1GZ
Review UsWebsite
Mercie Grace Logo
Jobs
Mercie Grace logo
Mercie Grace, Leicester
Mercie Grace, Leicester
Mercie Grace, Leicester

Mercie Grace Care provides person-centred home care across Nottingham, Nottinghamshire, and neighbouring counties. The agency offers culturally sensitive support for adults and families, focusing on routines and informed choices through risk-assessed plans that promote independence.

Support is delivered through individualised schedules to help individuals maintain skills and social connection. Families are engaged in shared decision-making while staff provide companionship and practical support that respects dignity and emotional well-being.

Services include:

- Personal Care:...  

Care Provided by Mercie Grace

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£23.65 - £35.50

Contact Mercie Grace to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Mercie Grace Care Ltd
  • Private Owned

Person in charge

  • Beauty Muskwe (Manager)

Mercie Grace Reviews (63)

Submit a Review
9.6

Mercie Grace has a Review Score of 9.6 (9.649) out of 10, based on 63 reviews in the last 2 years. Over all time Mercie Grace has 63 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Mercie Grace
Loading...
Showing 63 reviews matching selected criteria
Review from Barrie H (Husband of Client) published on 25 February 2026 Submitted via Website•
Overall Experience
All of your carers are very good at what they do for us,we could not ask for anything more
They are very kind and concerned about us,

And make us very happy and comfortable when we are with them thank you

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for this wonderful review.

It's absolutely lovely to hear that all our carers are meeting your needs so well and that you're both happy and comfortable with the care being provided. Knowing that the team are kind and genuinely concerned about your wellbeing means a great deal...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K H (Daughter-in-law of Client) published on 25 February 2026 Submitted via Website•
Overall Experience
Always respectful, kind and caring. Always chatty and in a good mood. Really like all my regular carer's. Always explain what they are doing as I'm quite jumpy.

Only negative would be that new members aren't aware of my slow and quiet speech so don't always take the time to stop and listen to my needs

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you for taking the time to share this valuable feedback.

We're delighted to hear that the regular care team are respectful, kind and chatty, and that they take time to explain what they're doing. However, we take your concern about new carers very seriously. It's essential that all our...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from C W (Friend of Client) published on 23 February 2026 Submitted via Website•
Overall Experience

My friend sometime complains the carers don't talk to her and being on her own she would welcome a bit more chat . She has sometimes said the management don't get back to her very quickly . Most of the time she is quite happy with them.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you for taking the time to share this feedback with us.

We're pleased to hear that the care recipient is generally happy with the service. However, we take your concerns seriously, particularly regarding conversation during visits and our response times to queries.

We understand how...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Anne W (Sister of Client) published on 23 February 2026 Submitted via Website•
Overall Experience
My sister is the care user and has carers 3 times a day. She has found the care reliable and has confidence in the current team who look after her.

As a family member of the care user I have always found the communication excellent if there is a problem of any description. I can contact and receive immediate advice and similarly, if the carers encounter a problem when they visit they also communicate well with me.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for this wonderful review.

It's excellent to know that the care is proving reliable and that confidence has been built with the current team. We understand how important it is for family members to feel connected and informed, and we're really pleased that our communication -...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Mandy H (Client / Service User) published on 19 February 2026 Submitted via Website•
Overall Experience
I had a physio appointment at the hospital on Monday 12th January at 11am.
I was told to be ready for 9am and the transport would have a wheelchair for me to use.
I was then taken to the busy waiting room. I knew during my wait I would need to access water and toilet facilities. It took me ages to get a member of staff to help me.
I was sat waiting to go home all afternoon. It was after 18.00 pm when I eventually got home.
I expected the carer would have been and left.
My day time medications had worn off and as my night medications made me sleep, I couldn't take them until I was in bed.

Deenaro saw the Transport arrive as she was leaving and she came back to help me she was awesome and she managed to keep me calm while she helped me. What an excellent carer. Absolutely marvelous. Deenaro got me straight into my bedroom saw to all my needs and she made sure I let my daughter know I was safe.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for taking the time to share such wonderful feedback about the care we're providing.

We're delighted to hear that our team has been able to help with settling into accepting the support needed whilst maintaining independence and dignity. This is always at the heart of what we...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Christopher C (Nephew of Client) published on 17 February 2026 Submitted via Website•
Overall Experience
The carers took over the care of my 94 year old Aunt following her discharge from hospital in December 2025. Initially she was reluctant to accept she needed the support but the carers have done a great job of displaying to her how much easier they can make her life.

All this without her feeling that she is completely losing her independence. They provide personal care, medication, meal preparation and general support in a very professional and friendly manner. Their 3 visits a day provide me with the peace of mind that someone is looking out for her. They are very efficient at advising me of any issues and I feel confident she is in safe hands. They are very approachable and quick to respond to my questions

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for taking the time to share such wonderful feedback about the care we've been providing for your aunt.

We're delighted to hear that our carers have been able to help your aunt settle into accepting the support she needs whilst maintaining her independence and dignity. This is...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gillian T (Client / Service User) published on 10 February 2026 Submitted via Postal Card•
Overall Experience

As far as I'm concerned all the carers that help me are lovely, cheerful and helpful people. Obviously they can make mistakes but quite rarely. After all they are human! I do find, however that the "Office" has difficulty in organising visit times for me (do not know about other clients). I do appreciate though that things can happen to delay visits and cause problems with visit times. I have asked that my three visits per day are as follows - Breakfast - arrive 8:30 to 9:15 - Lunch - arrive 12:30pm to 1:00pm and evening - arrive 7:00pm to 8:00pm

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that you find our carers lovely and cheerful! We also sincerely appreciate your honest feedback regarding the scheduling of your visits. We have noted your preferred times for breakfast,...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P H (Son of Client) published on 9 February 2026 Submitted via Website•
Overall Experience
The number of carers was kept to minimum 3. Always on time and kind mannered, friendly and keen to help. Their communication to myself about any concerns or needs of my relative was excellent.

Respect was always paid to the property and contents.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you for your kind feedback. We're really pleased to hear that you've been happy with the consistency of carers and the support provided to your relative.

Clear communication, punctuality, and respect for both our clients and their homes are very important to us, so it means a lot to know this has been your experience. Thank you for placing your trust in Mercie Grace Care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Helen K (Client / Service User) published on 9 February 2026 Submitted via Postal Card•
Overall Experience

The overall care has been good. Can't fault it.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you for your lovely review! We are so pleased to hear that you 'can't fault' the care provided. We truly appreciate your feedback and are happy to support you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Paul B (Husband of Client) published on 5 February 2026 Submitted via Postal Card•
Overall Experience

Overall, the service is very good, and the carers are very good. Some small blips - odd staff do not wear protection on their shoes and some turn the taps off too tight - training issues! On the positive any problems with health are immediately reported and dealt with. As for value for money no comparison so we cannot state. The management we do not have much to do with so again cannot rate.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you for taking the time to share your honest feedback. We're pleased the overall service and care quality meet your expectations, and that health concerns are promptly addressed. We take your comments about training issues seriously - proper protocols around protective equipment and...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sylvia B (Sister of Client) published on 5 February 2026 Submitted via Website•
Overall Experience

Well what can I say, we've had mercy Grace carers to look after my sister Ann, she has Alzheimer's and they took over from another company that weren't great. The wonderful ladies from Mercie Grace have looked after Ann for a couple of years now and we wouldn't know what to do without them! To say these carers are outstanding isn't enough, the peace of mind they give us as a family is so valuable, their care is second to none, their professionalism, kindness , attention to detail and work ethic through the whole company is amazing. They call in to Ann every day morning and evening, to administer medication and food every week, they provide a sitting service twice a week and also provide a cleaning service for her each week, they have made her home sparkle, not only with their cleaning but with their personalities, thes ladies work so hard and ALWAYS have a smile on their faces and brighten Ann's day with laughter and their care of her. Give these ladies a call they ar truly awesome

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for this wonderful feedback. It's incredibly rewarding to know our team has been able to provide the peace of mind and quality care your family deserves. We're proud of our carers' dedication, professionalism, and the genuine warmth they bring to every visit. Knowing they brighten...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J W (Client / Service User) published on 4 February 2026 Submitted via Postal Card•
Overall Experience

I have nothing but praise for my carers. They help me to have a better quality of life than my aged disability would allow. I am always treated with respect and excellent care.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for taking the time to share your wonderful feedback. We're truly grateful to hear that our carers are making such a positive difference to your quality of life.

Your kind words mean the world to our team, and we'll be sure to share your praise with the carers who support you....  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kerrie A (Daughter of Client) published on 4 February 2026 Submitted via Postal Card•
Overall Experience

Using this company is overall very good. Staff are lovely and do their utmost to make sure clients' needs are met, and also keep me, the daughter, informed of any changes at all times.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you for taking the time to share your feedback. We're really pleased to hear that you've had a positive experience with our service and that our team has supported both your loved one and you as a family member.

Keeping relatives informed and ensuring our clients are treated with dignity...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Darren P (Son of Client) published on 3 February 2026 Submitted via Postal Card•
Overall Experience

Friendly, helpful staff who always appear to do their best. When problems happen, I can always trust them to find solutions and go the extra mile. I would be happy to recommend Mercie Grace.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you have found our team friendly and helpful. Building trust with our clients and their families is our top priority, so it means a great deal to know that you feel we go the extra mile to find solutions. We truly appreciate your recommendation of Mercie Grace

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R S (Client / Service User) published on 3 February 2026 Submitted via Website•
Overall Experience
I would like to take this opportunity to thank all the staff at merci grace.
They are professional, friendly, kind, caring, respectful I couldn't wish for a better team.
I would also like to thank them for their support and encouragement.

I feel privileged to have them by my side.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you have found our team friendly and helpful. Building trust with our clients and their families is our top priority, so it means a great deal to know that you feel we go the extra mile to find solutions. We truly appreciate your recommendation of Mercie Grace Care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Dawn B (Daughter of Client) published on 26 January 2026 Submitted via Website•
Overall Experience

Professional standard of care towards mummy .very good with her patient kind always friendly .like family ! Mummy loves them . Mummy been in hospital few times and not been an issue to start care again back at home. I have many appointments to go too and will change routine times so able to go while mummy will be cared for . They do a good wash and mummy's hair brushed nails are clean . With dignity . They are very good with the hoist moving mummy onto a commode with ease. Back into bed . I find the team are bright and intelligent joyous to be around them . They observe mummy everyday and report any changes in her health mental and physical.overall experience we are both happy and satisfied with mercy grace care team.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for taking the time to share such a lovely review of our service at Mercie Grace. We are truly touched by your kind words.

It is a privilege to care for your mother, and we are delighted to hear that she feels like part of our family. Our team takes great pride in ensuring our...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from M A (Wife of Client) published on 16 January 2026 Submitted via Website•
Overall Experience

My husband has had daily care over the last few months with Mercie Gracie carers who have been very caring and thoughtful even when things have been difficult. Lisa, Julie, Lydia and Pamela all make him smile with their humour and singing and are respectful to his needs. The rest of Lillian's team all need to be praised as well, thank you all.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that your husband is enjoying his care and that our team has been able to bring a smile to his face with their singing and humour.

I will be sure to pass your kind words on to Lisa, Julie, Lydia,...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from V T (Daughter of Client) published on 12 January 2026 Submitted via Website•
Overall Experience

Care providers have been reliable and consistent. They are gentle and kind and thorough. Their manner is calm and caring. Mum has felt very safe and well cared for. The team leader has always been available when needed and more than willing to adapt or adjust to any needed changes.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you so much for taking the time to share this lovely feedback. We are really pleased to hear that your mum has felt safe, comfortable, and well cared for, that is always our priority. Your kind words about the team's gentleness, consistency, and caring approach mean a great deal to us. We are...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Muriel S (Daughter-in-law of Client) published on 12 January 2026 Submitted via Website•
Overall Experience
I am extremely happy with the care my mother in law is receiving from Mercie Care
The girls are very polite and attentive my mother in laws face always lights up when they arrive. Our family trust the girls one hundred percent. They always contact me if they think my mother in law needs extra care I.e medication doctor etc they are very vigilant.
The girls are very respectful and always willing to carry out any extra needs required.
I would like to congratulate the office team also for all they do.
I am and will always be grateful for the good no excellent care given to mum

Thank you all

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you for taking the time to leave such a thoughtful and heartfelt review. We truly appreciate your kind words and the trust you place in Mercie Care.

We are delighted to hear how happy your mother in law is with our carers and that she looks forward to their visits. Knowing she feels...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alan W (Son of Client) published on 9 January 2026 Submitted via Website•
Overall Experience

Can't fault any of the care these have provided for my mother. They look after her with the upmost respect and my mum always looks forward to them coming to help with what she needs. They have become part of my mum's weekly routine and are fantastic in everything that they do. The careers are a credit to the company and go above and beyond for my mother.

↩Reply from Farai Godo, Digital Marketing Manager at Mercie Grace

Thank you, Alan, for taking the time to share such a thoughtful review. We are genuinely pleased to hear how much your mother looks forward to our visits and that she feels respected and supported by the team. Knowing that our carers have become a valued part of her weekly routine means a great...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 December 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for Mercie Grace.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Mercie Grace.

Accreditations

There are no accreditations posted yet for Mercie Grace.

Meet the Team (2)

Beauty Muskwe
Beauty MuskweJob Title:Registered Manager and Founding Director

Beauty is the Registered Manager and Founding Director of Mercie Grace.

Brighton Muskwe
Brighton MuskweJob Title:Company Secretary Person and Director

Brighton is the Company Secretary and Director of Mercie Grace.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mercie Grace to verify any information. View our terms and conditions. Mercie Grace has an Enhanced Service -more info.